Reviews

This profile includes reviews for SmartStop Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SmartStop Self Storage has 248 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SmartStop Self Storage

  10 Terrace Rd Ladera Ranch, CA 92694-1182

  
• 

  SmartStop Self Storage

  28322 Airoso St Rancho Mission Viejo, CA 92694

  
• 

  SmartStop Self Storage

  7611 Talbert Avenue Huntington Beach, CA 92648

  
• 

  SmartStop Self Storage

  580 E Lambert Rd La Habra, CA 90631

  
• 

  SmartStop Self Storage

  13788 W Greenway Rd Surprise, AZ 85374

  

Review Details

• Review fromKimberlee J

  Date: 10/26/2024

  1 star
  This is the worst company I have ever dealt with!!!! They stole all my belongings. They removed my card on file for auto pay and changed my contact information in my account and then they took everything I owned. I havent been able to work, I am a painter and I had ALL my tools, ladders, sprayers, everything gone. They first said I moved out and closed my account but then it changed to they auctioned it because I was late. I was late because they removed my auto pay card but regardless they auctioned it 45 days late without one notice being sent to me. THE AUTION WAS POSTED IN **********!!!! My husband passed away and everything of his was in there also. They deserve to be closed down or at least charges brought against them for theft. No one at the main office will help me nor did they even show any remorse what so ever. I have recorded phone calls proving all of this. My contract proves it. The signature was done at 1am and its not even mine. Dont rent from the company they dont care about the customers at all.

• Review fromTheodore M

  Date: 10/06/2024

  1 star
  THEY **** AND RIP OFF PEOPLE BY JACKING UP THE *** EVERY COUPLE OF MONTHS.

• Review fromAnita C

  Date: 09/27/2024

  1 star
  This company is an absolute SCAM! Do not rent here. My rent skyrocketed from $55.00 to $110.00 within just 6 months. The insurance company they use is also a scam. My unit flooded, and it's been a frustrating 2 months without receiving any payment for my damaged items. Save yourself the headache.

• Review fromCristian A

  Date: 09/17/2024

  1 star
  This company is a SCAM!! They will lured you in with promotional low prices and after few months they increase it to double without any notice of increase. It is a discusting practice and they should not be allowed to operate. It is absolutely OUTREAGEOUS! I wouldn't give it any stars if i could.

• Review fromEric M

  Date: 09/07/2024

  1 star
  This company uses a 'bait and switch' business practice. They advertise a low rate online, sign you up on a "monthly contract," and then after you move in, they raise the rate on you after a 30-day notice. Mine was an increase of 42% after 3 months. They know that it is difficult to move your belongings once you've moved in. I don't know how the State of ************** allows this business practice. It is very deceptive and unfair to consumers and is nothing short of a scam.

• Review fromGordon A

  Date: 09/02/2024

  1 star
  This company is like many others, once you move your stuff in, they take advantage of the fact of how difficult it is to move again. I have been in my unit for 14mo, and in this time my rent has doubled. This last increase was 30% more. They are gouging and engaged in criminal business practices. Taking advantage of the customers.

• Review fromLaurie T

  Date: 09/01/2024

  2 stars
  Buyer beware. 'No long-term contracts' sounds attractive until you realize the company can increase your rent on 30 days' notice whenever they want to...close to 40% in our case. It's just not worth storing things here when you consider the cost of moving goods in, your labour, and the cost of moving them out again a few months later when you start getting 40% rent increases. Read the reviews for similar experiences. If possible, give your goods away to family and friends, donate them to charity or sell them. This industry has become so greasy your goods will feel sticky.

• Review fromShawn A

  Date: 08/28/2024

  1 star
  I rented a storage space from SmartStop in ********** for three years and every year the monthly charge would increase by $20 or so. In August of 2024 I noticed an extra charge of $120 added to my rent (50% increase). After three or four calls to find out what had prompted this outrageous extra charge, I was only told that the monthly rates have increased! Such a significant increase in monthly rents without any advance notification is totally unacceptable and irresponsible. I plant to move my belongings out before the month's end.

• Review fromJamie B

  Date: 08/25/2024

  1 star
  This facility has gone steeply downhill. Front doors are broken. Lights are out in some of the corridors, leaving them completely in the black. The corridor where my space is has been dark for over a year. Try balancing your phone in one hand to shine light on your lock while using the other hand to open it, and then move about your space. I've complained multiple times. They have a skeleton crew there, sometimes leaving the entire facility unstaffed during their already skimpy business hours. No one answers the phone. And the corporate phone number that is posted is never answered either. You go through the phone mail option maze and never end up with a person or even a voice mail box -- just advice to "go to our website." Meanwhile, they have steeply jacked up rates. Several spaces appear to be inhabited -- as in, people living in or at least out of the spaces. On my last trip, there was no employee onsite. I entered through a code-controlled side door, as directed by the sign on the front door, "Door is broken. Use side door." The indoors entrance to the office had a sign it that said, "Will return at 4:30," -- except that it was already after 5 ******** And they keep all of the dollies locked in the office. You may not use them unless you leave your drivers license with an employee at the counter. At 5:30, a stressed out young woman entered the building, apologizing for the unstaffed office. She collected my drivers license. After we moved our item, I returned with the dolly. But the office was locked and unstaffed AGAIN! We knocked and shouted for 10 minutes. The girl appeared another 5 mins later and said she'd been left to run the place alone because someone else had not been showing up for work. I asked why the place had gone down far downhill. She said it was "under new management... well ... they haven't had a manager here this year." I wished her well and said she should look for a better job. I would never allow my daughter to work alone there.

• Review fromKyle R

  Date: 08/10/2024

  1 star
  Place is trash, Dirty, expensive and not friendly Cambridge location is in disrepair,dirty and looks like its broken into regularly Stay Away!!