Complaints

This profile includes complaints for SmartStop Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SmartStop Self Storage

  10 Terrace Rd Ladera Ranch, CA 92694-1182

  
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  SmartStop Self Storage

  852 Metcalf St. Escondido, CA 92025

  
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  SmartStop Self Storage

  970 Industrial Blvd Chula Vista, CA 91911

  
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  SmartStop Self Storage

  11658 West Bell Rd Surprise, AZ 85378

  
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  SmartStop Self Storage

  12220 E Riggs Rd Chandler, AZ 85249

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease for storage on 1/2/25 for $82 per month. On 5/18/25, received an invoice for june with an increase to $157 per month. I called and was told a post card was mailed out for which I never received and I told the woman this. Then I was told that a request would be sent out to the manager, and my rate will be cut by half because they have done the same for others who had the same issue. I was told to pay the $157 since the billing was in and then my account will be adjusted for july and the extra will be refunded to the account. I complied. I got the bill for July and the rate was only reduced to $107 which was not what I was told and no adjustment was made with the additional fees paid. I called and was told that my lease states a change could be made at any time when in fact it states there will be 30 days written notification for any changes way at the bottom of the lease. I was told that a post card was sent to me, 2 weeks prior about the rate change and if I didnt receive it, thats a postal problem and not their problem. I feel scammed because nowhere on the website advertisement does it state the rate will change and the lease does not state subject to change and I was never told this. It does state at the bottom a category changes. That where I was referred to when I inquired. I would not have agreed. I feel this is a scam. The rates are changed subject to management and not state law. They act under laws of tenancy but are not conducting under those laws, choosing to raise the rent on a whim. This feels like price gouging. I want the rate per the agreement of $82 per month that I signed for.#** on the lease- I was told that covers the rate increase. I called, sent an email to the manager, ******* *******, filed a consumer complaint and no one is calling me back to resolve this matter. I am being ignored. Please help

  

  Business Response

  Date: 06/27/2025

  Ms. ***************** been informed that you were able to connect with our District Manager and that the issue has been resolved.
  Should you need any further assistance, please feel free to contact the office directly. Thank you!

  Customer Answer

  Date: 06/30/2025

  
  Better Business,

  In reference to complaint ID ********,  I was contacted the very next morning the district manager, Mr ******* regarding my complaint. He was extremely helpful, very professional and accommodating. He exceeded my expectation in this matter so I am very satisfied in the manner in which this issue was resolved. I learned that he had not received my email because I was provided the incorrect email contact in error, otherwise I am certain the matter would have been resolved expeditiously. I consider this complaint resolved and I am thankful to the BBB for the assistance in this matter. I believe going forward that I will have no issues and will continue service with Smartstop. Thank you! 
  
  Regards,
  
  ********* ******
  
   

  
  

• Initial Complaint

  Date:06/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with SmartStop Storage in *******, FL unit 3091 since June 2024. My starting rate for 10x25 unit was $198 with taxes and fees. In 4 months I was increased to $300 with taxes and fees with no explanation. I continued to pay and didnt complain. Now I go to pay my June 2025 bill and it was $400 including taxes and fees. I didnt receive any notice of the increase even though the office claims they sent a letter. You call or email for anything else why not email about increase. I proceeded to ask for an exception for this months rent to have my usual $300 rate and then start the $400 next month because I didnt know, I just had a baby and life happens. I have been a loyal customer for a year only ever being 1 day late twice. My request was denied with no explanation. I also noticed I was overcharged late fees the times I was late and I dont even care if that gets fixed if there can be some accommodation made for the month of Junes rent. If not , the overpaid late fees need to be adjusted and reason for denial needs to be given. I am not made of money to have a extra $100 to give to storage last minute notice. I am willing to work with the company to come to a amicable solution but the local office and district manager doesnt seem to care about the people. I would like to talk to someone in regards to this, not the people in the local office who cant do anything but email the district manager and cant even give a reason. Thank you

  

  Business Response

  Date: 06/25/2025

  Mr. ******* we have discussed your issue with the District Manager who will be reviewing you account and reaching out to you directly to discuss a resolution.  Please let us know if you have any other concerns.  Thank you

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented storage unit 2208 since 10/2023 , on 6/3/2025 the facility called me to let me know that someone broke into my unit. I went there to find someone broke into my unit stole all my clothes shoes and legal docs.Valued at $5000 filed police report and claim with the company, I have $2000 insurance with them that I pay every month with my monthly rental, the company now giving me the run around claiming we cant track this incident because we dont have cameras inside the facility and all there camera is outside so they cant help me. So I pay insurance every month and they are not willing to reimburse me that money ! I need your help please.

  

  Business Response

  Date: 06/23/2025

  Mr. ***** as you discussed with our District Manager, your claim is being processed by the insurance company.  Any updates, decisions or additional information needed will be provided by them directly.  For further information regarding your claim, please contact the insurance company directly and refer to the claim number you were provided.  Thank you

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a storage unit. The ceiling is caving in and water is everywhere on my belongings. The manager said they can't repair it and that it's not enough damage for an insurance.

  

  Business Response

  Date: 06/06/2025

  Mr. ****** as we have stated previously, your claim for water damage was declined due to no evidence of water penetration in the unit. We have had code enforcement at the site, and they found no issues to date. Your rodent claim was approved according to the terms of the rental agreement and addendum that you signed, but you have not submitted your signed release to move the claim forward.  Please reach out to ClaimsPros if you want to move your rodent claim forward in accordance with the terms of the rental agreement and addendum you signed.   Thank you.

  Customer Answer

  Date: 06/07/2025

  Michael, ********* ******* or the District Managers Office:
  
  
  Due to the terms and conditions outlined in the Claims Pros release form, I have decided not to proceed with my claim through them. As such, Claims Pros is no longer involved in this matter. I would like to emphasize that their process and release form are highly restrictivepreventing future claims even if new damage ariseswhich I consider to be coercive and unfair. Additionally, they failed to send a qualified building inspector to assess the damages.
  
  
  Code Enforcement was dispatched on June 5, 2025, to inspect my storage unit (Unit #***). However, they were denied access due to changed locks. This was the second time they were blocked from inspecting my specific unit. Instead, they were shown adjacent units, which was not the purpose of their visit. Their focus was my unit, not others. Due to these repeated issues, Code Enforcement is no longer part of this process either.
  
  
  I am requesting compensation in the amount of $3600 to cover my loses.
  
  To claim that there was no water damage in the unit is simply incorrect. Photographic evidence clearly shows water intrusion, which occurred at some point during the six months my belongings were stored in Unit #***. My water damage claim was denied by SmartStop, not by Claims Pros. The fact remains: no one knows when or how the water entered, but the damage is undeniable.
  
  I have begun the process of filing a civil lawsuit against SmartStop seeking the maximum allowable amount of $5,000. I will have a licensed contractor inspect and assess the damages to support my case.
  
  Lastly, I must report that the ceiling of my storage unit has collapsed, leaving unsanitary materials hanging down, further compounding the damage and health risks.
  

  

  Business Response

  Date: 06/16/2025

  Dear Mr. ************ respectfully disagree with the allegations outlined in your message below, as it contains several misstatements. For example, you state that Code Enforcement has been to the site and found no issues to date. However, when you requested that Code Enforcement return to inspect the unit, they were unable to do so because they could not access the unit due to your locks.
  At this point, we are unsure what further response we can provide, as we fundamentally disagree with the allegations youve raised.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23, we were threatened with eviction by staff at this location because people have been complaining about seeing our vehicle at the building everyday within business hours. You cant enter the gate until 6 am and were allowed to be there as many times as we wish between 6 am and 6pm except on sundays when they close at 2pm. We have called Smartstop HR and have put in numerous tickets and have them escalated to ****** the regional manager, its been over a month and not one person has contacted us. This is harassment and would be breach of contract if they do anything and we will sue. I dont understand how your staff gets off. Tell the other people were paying customers and have a right to be there dont come and threaten to evict us when were not doing anything wrong. We recorded the whole conversation and have been recording every time since so dont try and say thats not what happened. Your staff said, is there anyway you cant be here everyday, and there are people complaining of seeing us here everyday. We pay 135$ for a unit, we can be there everyday if we want to b during business hours. If thats the case update your contracts restricting people telling them they cant be here everyday, and see how that goes. Im fed up and expect a response soon as well as unit reimbursement compensation for the past month of harassment. Its not acceptable. Your staff needs to be retrained.

  

  Business Response

  Date: 06/11/2025

  ******, due to a numerous lease violation we have decided not to renew the lease. If you have any further questions, please contact us.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a ripe off. First off The locations is nasty outside, and doors entering building barely work or broken to where you can enter with no code. Second they Raise the price of units for current customers. Third I became late on my May payment. On Saturday 5/30 I signed into my account to make a payment and notice it was higher 30 bucks more but the same as the month before $181 but not in March was only $155. In March , I receive a call from a *** saying they were adding the cost off a lock to my account. So I assumed that the 181 I paid included the cost of the lock . That was not the case . Turns out in the last year and a half my payment amount which was originally $128 increased 2x once to 130 some now to 150 something. My payment increased to 155 or so and a late fee assessed. Me not knowing why its 181 didnt make the payment. I called on 6/1 was advised of rate change but no late fee. So I requested a manager to call me back. On 5/2 I received a lien fee of 170 and another payment became due. I recieved a call from manager explaining rate change and late fee. My payment is now over $500 to come out of lien status when it couldve been avoided if she wouldve advised me correctly on 5/1 when i called for clarity. Now if I dont pay by 5/5 another 23 bucks will be added on the 6th. The extra lien fee could have been avoided if the *** on 5/1 did her job.Manager waived one late fee but now I have to come up with and extra 200 bucks because of you alls mistake. I am a single parent who is living with family. I dont work because of school and cant afford all these fees.

  

  Business Response

  Date: 06/06/2025

  Ms. ******** regarding your issues with the rates and costs,you were sent notification of a standard rate increase in February, which went into effect in April.  We made several attempts to contact you when your payment went overdue in April and when we spoke to you on 4/28 you committed to paying your account current online. No payment was made. We continued to reach out to you through the month of May with no success.  On 6/1 we spoke to you and explained what would be needed to avoid lien fees and an overlock. The charges you incurred were a combination of a rate increase compounded by past due charges; lien fees and a replacement lock due to lack of payment.  Thank you.

• Initial Complaint

  Date:05/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/2024, I rented a storage unit at the advertised rate of $115 per month. At no point during the sign-up process—either verbally or in the written contract—was I informed that this rate was a promotional offer with a limited duration. Five months later, in May 2025, my monthly rental fee was abruptly increased to $214, nearly double the original price. The company claimed the new rate reflected “current market conditions,” yet failed to provide any clear documentation or rationale for such a dramatic adjustment.
  Furthermore, the company is currently advertising a promotional rate of $87 for new customers, but again, there is no disclosure anywhere—on their website or otherwise—regarding how long that rate is valid, or what the future pricing structure will be. This lack of transparency makes it impossible for consumers to make informed decisions.
  I chose to cancel my lease due to these deceptive practices. Consumers should not be subjected to unpredictable pricing structures or unclear contractual terms. There is no indication of what I—or any other customer—might be charged in the months ahead, and no commitment by the company to maintain fair or stable pricing.
  I am deeply troubled that a company engaging in such behavior maintains an A+ rating with the BBB. These business practices are not only misleading, but also exploit the trust of consumers looking for reliable storage solutions.
  I respectfully request that the BBB investigate this company’s pricing policies and consider reevaluating its rating based on these predatory practices. I also ask that steps be taken to ensure that clearer disclosure requirements are in place for all promotional and variable rate terms.

  

  Business Response

  Date: 05/29/2025

  Hello *******, our District Manager has attempted to reach you and has left a voicemail. Please feel free to return the call at your earliest convenience. Thank you!

  Customer Answer

  Date: 06/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23371100, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ******* Ford
  
  
  
   
  

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alum Rock Self Storage in ********, ** was acquired by SmartStop in December of 2024. I was not notified by Alum Rock or SmartStop of the change, by phone or mail. I stopped receiving invoices from *********, which they did by mail. I, unfortunately, took a while to notice. It was not until I drove by the facility to pay in person, that I was made aware of the change, in March 2024. By this time, I still have not received anything from SmartStop, by phone or mail. Also, by this time, my payments are late which I understand. I contacted SmartStop several times by phone. On April 10, I spoke to ***** at the local store around 11:15 am. I called customer service on the same day at 12:44 pm and spoke to ******. I was told my case would be escalated and someone would call within 72 business hours. Today is May 10 and I have yet to receive that call. I called back again on April 18 at about 2:50 pm and spoke to *****. I was again told that someone would follow up. At this point, I don't even have an account number and still no mailing. Now I'm very late. I received a lien notice dated April 21, 2025 for the four months I'm now behind. The notice says that payment is due May 22, 2025 by 11 am. I paid the amount due and an additional month. I was informed that the payment was received today, May 10. I also received a preliminary lien notice, dated May 2, 2025 for the exact amount the facility received today. It says the payment is due, in full, in 14 days. I've attached both notices. I received a call from the facility today stating I still owe $170. I understand that my May payment is late since it is past the first. I'll pay the May late fee. However, according to the two notices I received, I paid well before the requested due date. *****, at the ************ facility, says the computer calculated something different from the notices I have that are now paid. I'm being told my storage items will go up for auction. #***************, Unit B129 ************

  

  Business Response

  Date: 05/29/2025

  Ms. ************** we have confirmed with our District Manager that all late and lien fees were waived on your account as of 5/16/25.  We also advised you that you had full access to your unit.  Our records indicate you have elected to vacate the unit and moved out on 5/27/25.  If there is anything further you require, please feel free to contact the location directly.

  Customer Answer

  Date: 06/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******-*****
  
   
  

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to circumstances, we were forced to have to vacate our house and our belongings for a period of time. We chose SmartStop to store all of our household items as it seemed reliable and close. We have been renting from them since July 2024. Since then we have payed close to $4,000 in rent for the storage unit. All of our belongings are in this storage unit. We observed evidence of rodent activity in our storage unit around December 2024. We let the office know and they responded by saying that because of the location of our unit(it being at the end of the facility, it being near the field, and a unit near us storing food) that they knew there was a rat problem there. Meaning that they rented us this unit knowing that there was rodent activity in the unit. They specified what units are not affected by rodent activity(the units closer to the office). They then followed up by saying that they will put up more traps in the vicinity of our unit. We noticed that this was never done. When we brought up the rodent activity to them again they said they will clean it up after we leave. We now have to throw out almost all of our belongings. Rodent activity is a serious biohazard due to Hantavirus, Arenavirus, Salmonella, etc. We essentially payed these people $4,000 to destroy all of our belongings. We are not even close to a wealthy family, we live on benefits such as SNAP and have no recourse in handling this situation let alone any resources to repurchase basic house hold items. We have many things of both sentimental and monetary value that are now contaminated and unsafe to bring home. On top of this, on May 1st they called me to say they changed my lock and to come by to pick up the key. When I asked why this was done they said they don't know maybe someone broke in or maybe they just wanted to change the locks. This was done without any notice to me. Since then I have been in communication with the regional manager but they are not giving me an answer.

  

  Business Response

  Date: 05/20/2025

  ******, we have confirmed that your claim was paid, and a check sent to you for $500 on 3/15/25.  The amount is the maximum allotted for this type of claim as referenced in the Tenant Protection Policy. Your door was replaced due to a report made that it was heavy and difficult to open.  Our District Manager has reached out to you via email to explain this. Thank you.

  Customer Answer

  Date: 06/03/2025

  To whom may concern,
  
  I am writing in response to your request for additional information regarding my complaint against Smart Stop Self Storage in *******. I strongly believe that this company acted in bad faith and breached our rental agreement. 
  
  Background and issue summary:
   I rented a storage unit with the understanding that I would receive a safe storage space. However, the company failed to disclose a preexisting rat infestation problem despite having knowledge of this condition. When I reported the issue to the office, they confirmed that the unit was known to have ongoing rat problems. 
  
  Contract violations:
   The company rented me a unit with known infestation without disclosing it in the rental contract. This constitutes misrepresentation and breach of good faith. 
  
  Unauthorized lock change:
   The company changed my storage unit door and look without providing the required 48-hour written notice as outlined in our contract. They called me on May 1 ST at 3:30 PM and informed me to come and get my new key. When I asked why the lock was changed? they said may be there was a break-in. I filed a police report #**********. finally after eight phone calls to different people and three emails to Mrs. ***** *****, I was informed that my door was replaced due to a contractor error, but in the email also says that a report was made that my door was too heavy and needed to be changed. On June 24, 2024, almost a year ago when I rented the unit, I let the office employee know that my door wasn't locking properly and I was told that all the doors were like that. I never made a report. and complaint about the door. This represents a breach of our original contract.
  
  Financial damages incurred:
   Due to this situation, I have suffered significant financial losses. They are outlined as follows:
  1. Storage fees of about $4,000
  2. ****** Safety equipment to enter storage unit for me and two assistants so we could go in an dump items without fear of contamination about $400.00. I did read the *** guideline and followed their advise.
  3. Almost all of belongings needed to be dumped. I paid workers $380 to do that for me. Some of the items lost are irreplaceable, including my son's childhood artwork, pictures I brought from **** of my late parents. Persian Carpet. 
  
  Supporting documents: I have comprehensive evidence to support my claim, photographs of dead rats and infestation including their nests, witness testimony. 
  
  Resolution sought:
   I am having for compensation of $12,500.00 which represents the maximum amount receivable in small claims court to cover my financial losses. I am willing to resolve this matter outside of court but am prepared to pursue legal action if necessary. I believe a reasonable business would acknowledge responsibility for failing to disclose known health hazards and work toward an equitable solution. And follow their written contract about entering my storage unit.
  ****** *******
  

  
  

  

  Business Response

  Date: 06/11/2025

  Halleh,
  Due to multiple lease violations, we are unable to renew the lease. If you have any questions or would like to discuss this further, please dont hesitate to contact us.
  Thank you for your attention to this matter.
  

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** recently gotten a new phone number which came directly from the provider. Evidently this number belonged to someone before me who has debt with this company. Over the last month and a half Ive had an extremely large amount of phone calls and voicemails left on my phone. Ive personally called the business asking for my phone number to be removed from their system as this phone number no longer belongs to the individual they are trying to reach. The calls have continued. At this point the calls have reached a point of harassment. To make it worse theyre doing so towards a person who has no relation to the account in question. I spoke to the local branch and the corporate office, both have informed me that they cannot and will not remove my number from their system. They need a new contact number for the individual theyre trying to reach so Ill have to get that to have it removed. I dont even know the person theyre calling. The representative told me today they wouldnt call again until next week as if that remedied my issue.

  

  Business Response

  Date: 05/12/2025

  Hello *******,
  Thank you for reaching out. Could you please confirm which store you are receiving calls from, and whether the calls are being directed to the number ************?