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Business Profile

Online Retailer

Whitecloths

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 67 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning I ordered three items from this company only received two then they sent me an email stating that according to their weight all three items had been shipped they came in two seperate orders two different days all I want is the third item as it's part of a Christmas gift and they keep off offering me money compensation but not the full refund I just want the item back

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    when order placed was told I could not cancel, it had to be delivered. the clothes do not fit and the material is not what was expected, it feels like parachute material. I have tried several emails with all the information required and I have heard nothing. I do not want them to tell me it has been over 45 days and they can not refund me

  • Initial Complaint

    Date:10/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on 10/3.The orders are not like the description. I emailed for a refund and they offered a 6 dollar return. I've emailed them back that it is not acceptable. I have attached a picture of one of the items so you can see that they are trying to tell me that it was advertised that way and I have attached an actual picture from ********.

  • Initial Complaint

    Date:10/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The pictures on website of this product was a woven sweater. I received a polyester stamped material looking sweater.

  • Initial Complaint

    Date:10/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/8/24 purchased hoodie for breast cancer The shipped to wrong address I found out after stalking them and they gave me a **** tracking number that proves they changed the shipping adddress on my order. WHT6121S1535989 Order number Heres is what they sent as the **** tracking number ********************** I will attach the **** receipt that shows it went to some random address. They will not assist me when in fact they mailed to wrong address. The original order had the correct shipping address

  • Initial Complaint

    Date:10/17/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company will not honor their own return policy, initially offering only 1/10th the refund, then 1/8th refund when I insisted. The item was $47 dollars, and was not what was advertised (I sent them pictures) and now theyre telling me too bad despite the return policy.

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a beautiful (ha!) sweater from Whitecloth described as a cozy knit. I got shipping updates for a couple of months from *******. When the product arrived today - Oct 12, 2024 - it came from an address in ******* and was a picture of a sweater sceeened on to a cheap white mesh material. So ugly and the furthest thing from cozy. Ive read from others they refuse to refund more than $5 I just want other buyers to beware.

  • Initial Complaint

    Date:10/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 western sweaters with leather elbow patches very thick and luxurious in the ad. I received 2 t-shirts with printed elbow patches that look ridiculous. I tried to contact the seller and can find no way to do so. Supposed to beade in the U.S.A. shipped from ****** and then ***** just a Chinese Scam site.

  • Initial Complaint

    Date:10/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered shoes online from this company. The shoes are too large. I want a smaller size or reimbursement. They acknowledged my request and told me to send a copy of the sku number inside the package, which I have. Since, they have not responded to any correspondence. I dont know if they will accept the shoes I have back for a smaller size or just reimburse me. They dont respond.

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from the Co. ************************** that is mailed and ordered through the **** After receiving the items, they were unsatisfactory and I contacted them to return and receive a refund. They wanted to resolve the issue by offering an $8 refund when I paid $59.83. I did not want to except the $8 because I am unable to use the items. Therefore they want me to pay and return the items to *****. I did not order items from ***** and it stated the Return would be easy. The return is not easy for the consumer but easy for their purpose and satisfaction. I feel like this is a scam. They are sending unsuitable items and it is very difficult and/or unable to get a refund, only by spending more money and to send out of the country. The website is deceiving and is scamming customers to order and lose money.

Whitecloths is NOT a BBB Accredited Business.

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