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Business Profile

Online Retailer

Whitecloths

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 67 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jacket from them in October they took the money right away out of my account. I have not received said jacket which was heavily discounted. Please help me I cannot get a hold of them

  • Initial Complaint

    Date:12/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi i ordered a shirt and after 2 months or so they said it was delivered and refuse to refund or replace merchandise was not delivered to me this is second time i have ordered from *************** on faxebook and been ripped off they say my issue ******* shipping agent not them

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company. On October 5th. Two sweatshirts totaling *****. I waited and waited. I checked the process and couldnt find any more info. I used the tracking number provided and they claimed it was delivered on 11/2/24. I never received the order. I asked for proof that it was delivered and they provided a different tracking number that also was invalid. I paid through ****** thinking that I was protected from this happening. But, nothing has come from it. Im very upset about all that money lost.

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 shirts for ***** each. When they arrived, they looked nothing like the picture. I am very disappointed with the look, quality and material of the shirts. As per the refund policy, I contacted the company immediately and provided then with my order number and requested a refund and return instructions. I received an email offering me $9 compensation and I can keep the items because it would cost me too much money to ship the items back to ***** (the package tracking indicates that they were not sent from *****). I replied stating I did not want to keep the items, requested return instructions again and stated that I understand the return shipping was my responsibility. After several emails back and forth, they offered $20 compensation again stating that the shipping was too much money for me. I am at a loss. I do not want these items and will not accept a fraction of what I paid for them. I want to return them and receive a refund. I feel that this company is just lying to me and giving me baseless reasons for not returning my money.

  • Initial Complaint

    Date:11/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 articles of clothing from the ************************** company. I tracked the shipment from ***** to ** for weeks, with it showing delivered via **** to my house.I received no package (confirmed via doorbell cam on the date and time of stated delivery), nor has any of my neighbors received a package for me. I start a claim with the **** branch for my city and they stated that they could not confirm that address it was delivered. They stated that ************************** did not insure the package ($90 value), so there was no further support from ****. I communicated this back to ************************** and all they continue to say is that since the package shows delivered, it is our of their hands and I have to pursue **** My feeling is that I am the customer and I am not getting satisfaction from the ************************** folks and that they should have the responsibility to work with **** for a resolution or to refund my purchase prices.

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 items package arrived cut open only item in it was a hoodie missing a pair of low cut breast cancer awareness shoes and a fall hoodie the post office says their is no way those items would of fit in there have contacted them many times just keep getting the run around

  • Initial Complaint

    Date:11/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 tops, 2 fit perfect one did not fit at all and they were all the same size.

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweater on line from the ********** company the beginning of October. I still dont have the sweater and they keep telling me it was delivered and it is now my problem to contact the shipper and find out where it is. The tracking number they gave me doesnt belong to ****, *** or *****. The company is not helping to locate this package.

  • Initial Complaint

    Date:11/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 tops because it says easy returns. One is too big and one is too small. I have spent hours following they're suggestion to file but here is NO customer service to contact. This is a scam!!!!!! Help!!!!!

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to cancel the order almost immediately after it was placed. They do not provide a customer service number only an email address. I have requested information to return the products that I have received (which keep arriving in separate packages), and I have yet to get a response from them.The items are a very poor quality and they are not the same as what was pictured. I have contacted my bank for help with this matter as well.

Whitecloths is NOT a BBB Accredited Business.

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