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            Business ProfileWhitecloths

            Online Retailer

            Current Alerts For This Business

            Advertising Review:
            On November 2, 2022, BBB Serving Los Angeles and Silicon Valley requested that the company substantiate, modify, or discontinue claims advertised on the company's website, https://www.whitecloths.com. The company advertises "Winter Season Sale," "F/W Essentials Sale," and "Mid-Season Sale." The business also advertises "Sustainably made."

            BBB challenged these claims based on the following BBB Codes of Advertising:
            1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
            9. Sales - https://www.bbb.org/code-of-advertising#Sales
            34. Claimed Results - https://www.bbb.org/code-of-advertising#Claimed_Results

            As of November 28, 2022, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.

            Contact Information

            581 Yorbita Rd

            La Puente, CA 91744

            Get Directions
            Visit Website
            (888) 668-0606

            Customer Reviews

            1.39/5

            Average of 28 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            44 complaints closed in last 3 years

            32 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 2

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            581 Yorbita Rd, La Puente, CA 91744
            BBB File Opened:
            10/6/2022
            Years in Business:
            2
            Business Started:
            10/18/2021
            Alternate Business Name
            • Uture Ecom LLC
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            44 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/14/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Date of Transaction March 1, 2024, $88.51 deducted from my PayPal account. Name of Company Whitecloth or doing business as Smmuertuwn84029357733 **. After reading the reviews for this company, I realize they are a scam. This letter is in hopes of you investigating this company and helping me get a refund. My order number is WHT6121S1253147, Tracking #*******************. Thank you *********************************
            Read 43 More Complaints

            Customer Reviews

            28 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Suzan J

            04/10/2024

            ***** J Experienced something similar to *****. Poor material not cotton blend but more polyester. Many communications with poor response. They offer a 4$ refund + keep the item. Will use PayPal to solve this case and get a full refund Please do not order from Whitecloths there a scam and finally do not come from the US but most likely from *****
            Read 27 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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