Complaints

This profile includes complaints for Living Spaces Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Living Spaces Furniture, LLC has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Living Spaces Furniture, LLC

  14501 Artesia Blvd La Mirada, CA 90638-5805

  
• 

  Living Spaces

  19024 N Heatherwilde Blvd Pflugerville, TX 78660-6011

• 

  Living Spaces

  4239 N Loop 1604 W San Antonio, TX 78249-1357

• 

  Living Spaces Furniture LLC

  101 Technology Dr Irvine, CA 92618

• 

  Living Spaces

  1851 Freedom Way Roseville, CA 95678

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/31/2025 I purchased a California King ********* Shortly after we ordered the Calfironia king bed frame from living spaces. We had to wait until the bed frame was delivered which took until 6/15/2025. When we put the ******** on we noticed it was a KING not a QUEEN. Living spaces basically said too bad so sad, not our problem. It is out of the 7 day refund/return window. File a claim. Why am I filing a claim for their mistake? I spent over ***** in furniture there and this is how I am treated. I want my California King ******** sent to my house.

  Business Response

  Date: 06/17/2025

  We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. There are several orders linked to this customer. Our records indicate a purchase of two Queen mattresses; however, we also show a purchase order for a Cal King mattress along with a Cal King/ Eastern King platform storage sleigh bed frame and a Queen storage platform bed frame. Please clarify if you were under the impression that you purchased two Queen bedframes in addition to the Queen mattresses, Cal King mattress and Cal King/Eastern King bed frame.

  Customer Answer

  Date: 06/17/2025

   
  
  Complaint: 23475471
  
  
  
  I am rejecting this response because: I’m responding to your question.   I ordered the cal king mattress and received a king size mattress it does not fit the bed.   Everything else is fine.   The two queen mattresses and the queen bed frame.   I want the King mattress which has never been used but to put it on the new bed frame picked up and replaced with the California king mattress I paid for.  Also, Desiree your “manager” is terrible with customer service.  
  
  
  
  Sincerely,
  
  
  
  Dianne Leo

  Business Response

  Date: 06/18/2025

  Thank you for confirming. We have sent a photo link to the email address associated with this complaint. Please upload an overall photo of the mattress as well as a photo of the law tag, a member of our warranty department will review the pictures and contact the guest to advise of the next steps. 

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a rug on June 1, 2025. The delivery date window was between June 3rd - June 10th. Package never arrived on June 10th. Then it updated to say it was being delivered on June 12th. Never arrived again. I called customer service on June 13th and was told it was being delivered that day. Package was NEVER delivered. I had to call again, today, on June 14th. At first the customer service representative told me it was being delivered today now (for the fourth time). Then he said he wasn't sure where the package was and that I could call Maersk because it was nationwide shipping. The tracking number (*********) that I was provided takes me to the *** website, but the parcel DOES NOT EXIST. **************** is telling me I need to go to ****** website to see updates, however when I do, the parcel DOES NOT EXIST. I am not sure what to do at this point outside of this complaint and report the transaction as fraud to my bank. There's 0 transparency on delivery and nobody will share with me proof that the package is actually in route. Absolutely worst customer service experience I have ever received.

  Business Response

  Date: 06/17/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused, in speaking with our Dropship department, we were advised that the tracking number provided is associated with Maersk, the company responsible for delivering the rug. A system error mistakenly directed the customer to the UPS website. Upon further review of the account, we show that the rug is scheduled for delivery on 6/19/2025. If the customer has any inquiries about their shipment status, we suggest reaching out to Maersk directly at 800-447-4568 or 800-321-8807. 

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sofa. I received an email from Living Spaces send late saying that the unusual size of the sofa usually leads to people returning it since it will not fit through doors. I contacted customer service about 15 hours after placing the order and they said that I would have to pay a 25% fee if I wanted to cancel it even though it would not be manufactured for some weeks. Can you contact the manufacturer and request a cancellation of the order?

  Business Response

  Date: 06/12/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. Per our terms and conditions that are displayed on our website as well as the back of the sales receipt, custom Special Orders are manufactured by customer request, and because they are not items that Living Spaces keeps in stock, we require a 25% non-refundable deposit at the time of purchase. Please allow a minimum of two (2) weeks for our suppliers to create and ship your item(s). Once your Custom Special Order arrives, LIVING SPACES will contact you to arrange delivery or pickup. It is the responsibility of the customer to check that ******************** will fit through doorways, up stairwells, down hallways and around corners and into the desired location. In the event that LIVING SPACES is unable to deliver the furniture into the desired location, the order will be cancelled, and the purchase will be refunded less the 25% non-refundable deposit. Custom Special Orders are placed immediately with our suppliers. Once an order is placed, production cannot be stopped. If you wish to modify or cancel your Custom Special Order, you have until 8pm on the day of purchase to do so at no charge. Any changes or cancellations to Custom Special-Order items after 8pm on the day of purchase will result in the loss of your 25% non-refundable deposit.

  Upon further review of the account, we show this complaint was also received by our ******************************* An exception to cancel the order with no fees has been made by upper management.  A message was left on the customers voicemail advising of the next steps. 

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The item I received was defective and missing parts. They refuse to refund me and only offer store credit.

  Business Response

  Date: 06/12/2025

  We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. Typically, monetary refunds are not offered on warranty claims, however, considering the original bed was delivered with the incorrect sized slats and the collection has since been discontinued, we have submitted a refund request. Upper management will review the request and determine the approval; we will update the guest once a response is received. 

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SO-********* order was scheduled to arrive late June, email a few days ago said items are ready for delivery and available. Scheduled for June 10, email received gave delivery window is 1115 to 215. At 1005 am on June 10 I received an email stating the items are undeliverable. Called customer support they claimed at first that the items weren't even received to be delivered yet. They wouldn't be available till june 22, then claimed items were damaged and may not be available again until July or later. Unacceptable response. I want to see the damage, see if it's acceptable and they can reduce the cost of the item if I find it OK. The item should have been inspected when they received them prior to the email going out that says the items were ready for delivery and delivery could be scheduled to avoid this kind of situation happening. A supervisor needs to call me or the local store with no phone access can call me.

  Business Response

  Date: 06/12/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused, upon review of the account we show the item was damaged and have since been repaired. Delivery is set to take place on 6/12/2025, the guest is receiving a complimentary full-service delivery due to having to reschedule. Please allow 5-7 business days for the funds to reflect the original payment method, excluding weekends and holidays. 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/3/25, a dresser I purchased from Living Spaces was delivered to my home. The dresser is off-gassing/giving off an extremely strong chemical smell that is making me very ill and affecting my health. Living Spaces refuses to stand by the products they sell and provide me a refund. I do not find it unreasonable to expect that a dresser will not smell like chemicals. Background: Immediately upon delivery, I had the dresser on my balcony, with all the drawers open and two fans blowing on the dresser, to ensure that any residual odors from the staining/painting process would dissipate in the open air. It stayed that way for over two weeks. On 5/18/25, I moved the dresser into my bedroom. Once it was in a confined area, I noticed an extremely strong chemical smell. It is making me extremely ill, including nausea, headaches, and asthma attacks. I have to use two large air purifiers and keep the windows open all the way, and the smell is still making me very ill. I am asking Living Spaces to stand by the products they sell and allow me to return an item that shouldn't have a strong chemical smell. On 5/20/25 (17 days after delivery), I called Living Spaces, as well as physically went to the store where I purchased the dresser. I described the issue and asked for a refund. I also called Living Spaces numerous times on 5/21/25. They refuse to issue a refund. They should stand by the products that they sell in their stores and provide a refund. A dresser should NOT smell like chemicals. The dresser is unusable to me and still in like-new condition. I have filed a warranty claim, but expect that to be denied as I was told the chemical smell is not covered under the warranty. I appreciate any assistance. I am requesting a full refund and for them come out and pick up the dresser.

  Business Response

  Date: 06/12/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. Upon review of the account, we show that the guest contacted Living Spaces on 5/3/2025 to report flaws with the dresser, they were offered $150.00 to keep in its current condition or to return. The guest indicated that they would call back with their decision. On 5/9/2025, they reached out to Living Spaces to accept the $150.00 discount. The odor issue was not reported until 5/20/2025, the guest was denied assistance as typically allergic reactions will occur within 7 days of delivery. If the guest reports the issue after 7 days of delivery or pickup, we cannot open a claim for them as our warranty department doesn't cover odors or allergic reactions past the 7-days. 

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: March 27 2025 Paid $3150 for Santo foam custom sleeper sofa with ottoman. We were told by both sales representatives (one was ****** ******), the sleeper sofa would come with a foam mattress. They showed us the example they had in the store.When the couch was delivered May 15 2025, we found out a few days later the mattress we had was a thin coil mattress. Thinking this was an error we went back to the store location and spoke to a sales representative who said the sleep sofa does come with a foam mattress and she took us to the examples again that we were originally shown. We spoke to the floor manager, ******** ******, who said that the couch does come with a foam mattress. We explained we have a coil mattress and they said I had to take it up with corporate. After several emails with corporate, they are telling me there is nothing they can do. They told me that the sofa name says foam that does not indicate the mattress is foam. I told them that the representatives at the store all told us we would get a foam mattress. If their sales **** are misinformed that should not be something I am responsible for. I was sold a couch hat was supposed to have a foam mattress per the employees.I want the foam mattress I was told comes with our expensive sleep sofa! They can have the two inch thick terrible coil one back.

  Business Response

  Date: 06/12/2025

  Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. We have shared the details of this complaint with upper management for further review. The guest will receive an update once a response is received. 

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23441018
  
  I am rejecting this response because: sending my issue up the corporate chain without a replacement mattress is not resolving the issue of us receiving the incorrect mattress that was sold to us by over four sales staff. 
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 06/13/2025

  It has been confirmed that the customer received the correct mattress, we have shared the details of the technician's findings with upper management for further review, the guest will be advised of the next steps if any, once a response is received. 

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23441018
  
  I am rejecting this response because: I have not heard back regarding receiving a coil mattress even tho all four sales **** told me the mattress was going to be a foam one. Bait and switch technique in order to sell a couch is a poor business practice. 

  The original letter states I have ten days to respond and reject the businesses response from June 8th. I understand the company moved it up the chain but have not received a resolution within the ten days that is being allowed thru BBB.
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 06/17/2025

  We are in communication with the selling store and upper management for further review; the guest will be advised of the next steps once a response is received. 

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a sectional couch at Living Spaces in pflugerville, *****. The couch comes with a one year manufacturer warranty and then I paid an additional couple hundred dollars for a five year warranty. The couch I currently have that is under warranty. They are refusing to do their due diligence. The couch they sent me is not the same couch I bought in the store. There are several different areas of the couch that are not the same length,the couch is stuffed extra in some places and then barely any stuffing. They told me that I wouldve had to report it within seven days. Ive tried my very best to explain to them that I just noticed it. The couch just started warping for a better word I have tried several times to get in touch, but I was denied by the manager named ***** and Orlando from **********. living Spaces sent a man to my home to look at the couch that did not speak the native American language. On a recorded line and front of my neighbor and husband the gentleman told me that the mechanism was broken and that somebody would come and fix it out. Living Spaces denied that claim and now refused to fix the couch. Im going to have to take actions into my own hands due to their dishonesty and fraud. I would also look into who their third-party company is. I asked them very politely to have somebody that speaks the native language because of the barrier they told me no they hire who they want. Also, if you refer to their website, you can clearly see that what Im asking for is in my rights and in my warranty and they are denying me my warranty. I also have a video that can show you more in depth of what it looks like. It is horrible and it is a very expensive couch. Im really hoping for a resolution. This is my first time doing business with them.

  Business Response

  Date: 06/06/2025

  We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. In reviewing the account, we show that the guest is in direct communication with the guest. On 6/5/2025, the manager advised the guest that upon careful examination, it has been determined that the stitching on their item, while not perfect, does not constitute a manufacturing defect. It is only in cases where the seams begin to separate that we consider it a defect.  Unfortunately, in situations involving stitching, it is necessary for any issues to be reported within 7 days. We acknowledge that the guest had a cover on the item, however, it would have been necessary for the issue to be brought to our attention within that specified time frame. Nevertheless, we remain committed to resolving this matter. As such, we would be delighted to arrange for a technician to visit and assess the issues they have previously mentioned. Should our technician determine that the issues are unfixable, we will proceed with a warranty claim. 
  
   

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23433042
  
  I am rejecting this response because: I reported the issue the second I noticed it. Everyone keeps saying seven days, but it just started obviously happening. I cant give you a time limit on when it happened. I have a warranty for five years on the ******** within the seven days they keep saying seven day.Also, please attach our contract where it states that you are not responsible for that. BBB -we have an we have a contract. They cannot provide proof of it because it does not exist. What paragraph does it state any of this information?Also, please attach in the contract where it states that it has to be reported within your seven days or speaking of. How can a customer Complain of something when it just happened? Its not just the stitching, the measurements are off on the couch, theres a space gap in between the couch and several other situations. Living spaces.

  how thats its the STUFFING,STITCHING,The inconsistent measurements of the lengths of the couch and cushions.
  
  
  Obviously,These defects not only undermine the functional use of the furniture but also indicate a failure in quality control measures that are expected from a reputable retailer such as Living Spaces. I am very sad to hear that ***** and ******* cannot help assist with this problem. Not only am I being denied, but when Im asking for you to site in the contract where it states any of this yall cant produce the information in the contact. that is very deceiving.I have purchased a five-year warranty and a one year warranty.
  
  Given the repeated nature of these defects and the acknowledgment of your prevalence by your servicing agents, these goods clearly fail to meet the standards set by both the express warranties provided at the time of sale and the implied warranties under Texas State law. Despite multiple attempts to try to resolve I have just been given the run the quality issues remain unresolved, significantly.
  
  
  I will be reporting/filling complaints to:
  ******** & *************
  ****************************
  The **************************
  The ************************* commissioner
  The ************************* Fraud center 

  I want this ************* ME THE CONTRACT!
  
  ******* *******

  Business Response

  Date: 06/12/2025

  It appears that the manager and warranty representative the guest has been in direct communication with has put in a service request on 6/10/2025. The technician will specifically assess the squeaking in the sectional and the *** recliner that is not working and has no power. The guest can view our terms and conditions in detail on our website as well as on the back of the sales receipt. Upon completion of the inspection, a member of our warranty department will contact the guest to advise of the next steps. 

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23433042
  
  I am rejecting this response because:

  I have the warranty in front of me. It does not state anywhere in there that I cannot put a claim in for: stitching,and the pieces being stuffed wrong in different measurements. I can put a claim in for the stitching,the measurements of the couch, which are inaccurate one piece is 21 inches and another piece is 23 inches. One piece is 18. Its all off.yall replace this.

  there is a tech coming out to look at the couch, but not for what we are speaking of in this correspondence. The squeaking has nothing to do with the stitching and the measurements. You need to uphold your end of the warranty and send somebody out to fix the upholstery of the couch or I will be forced to take legal action. We are in a contract. This is fraud what you are doing you all will be exposed. Im paying over $600 for a warranty and youre refusing to let somebody come out and look at the stitching. It is literally blocked on the order for this Monday. They are coming out this Monday to look and they told me they will not look at what were discussing now. Thats why Im putting this Complaint in so are yall gonna make this right

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture from Living Spaces and was scheduled for delivery today between 123 PM. I was home and available the entire time. The delivery driver called from a spam-flagged number with no voicemail or proper identification, then left without even attempting to deliver. Now Im being told I must wait 48 hours to reschedule, or cancel the order with a 15% fee.This is unacceptable. I am without furniture, was fully available, and was given no proper notice of delivery. Living Spaces is shifting the blame onto the customer instead of fixing their broken communication system. I need this furniture immediately not 48+ hours later and I should not be penalized for their system failure.This reflects poorly on their customer service and violates basic standards of fair business. Im requesting immediate delivery within 24 hours without additional fees or, if not possible, a full refund without penalty.SO-014605736_06050806 has been started by (99) DSI - **** *******.

  Business Response

  Date: 06/06/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. As a one-time courtesy, we will waive the fees, please give us a call at ************** to reschedule the delivery. Someone needs to be present to direct our drivers on where to park and unload the items, as there were parking and access issues during the first delivery attempt. We also ask that the guest is available to answer their phone to avoid any missed deliveries, as we will not be able to waive the fees a second time. 

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sectional sofa from Living Spaces (LS) in June 2024. By November, parts of the sectional were already falling off despite minimal use. ** sent a technician in November to make repairs. However, by December, new parts began to fall off, prompting another technician visit in January. During that time, I also reported excessive creaking sounds, which suggested structural issues with the frame.On February 4th, LS approved a warranty replacement due to defective parts. However, after three weeks without further communication, I followed up and was told I needed to submit a video of the issuedespite already having multiple technician visits. In April, a technician was sent again, but he confirmed there was nothing he could do and pointed out poor workmanship and materials as the root cause of the ********** April 25th, LS offered only a 20% refund, even though their own warranty states: In the event a defect that is covered by the warranty is found, Living Spaces will, at its discretion, repair or replace the defective part. Since multiple repair attempts have already been made, the appropriate next step under the warranty is replacementnot a partial refund.

  Business Response

  Date: 06/05/2025

  We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. The details of this complaint have been shared with our warranty department for further review. A team member will follow up with the guest to advise of the next steps.