Complaints

This profile includes complaints for Living Spaces Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Living Spaces Furniture, LLC has 22 locations, listed below.

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  Living Spaces Furniture, LLC

  14501 Artesia Blvd La Mirada, CA 90638-5805

  
• 

  Living Spaces Furniture, LLC

  12649 Foothill Blvd Rancho Cucamonga, CA 91739-9318

• 

  Living Spaces

  6600 W Latham St Phoenix, AZ 85043-1476

• 

  Living Spaces Furniture LLC

  6912 Edinger Ave Huntington Beach, CA 92647

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  Living Spaces

  1851 Freedom Way Roseville, CA 95678

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ************** adjustable bed 4 months ago with an extended warranty. Last week the mattress developed a six inch bump in the middle of the mattress. Living Spaces sent an inspector and subsequently denied my warranty claim saying it was denied due to normal wear and tear. The mattress is only four months old and was not used for any overly excessive activity. The product is defective and Living Spaces has refused to replace the mattress.

  Business Response

  Date: 07/30/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. The details of this complaint have been shared with our warranty manager for further review; the guest will receive an update once a response is received.

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:07/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 17, we placed a $4,000+ order at Living Spaces that included a couch, dining table, four dining chairs, and an accent chair. We told staff that I was moving to ****** and didnt have a final address yet, but were assured we could return 20 days before the move to update the address. Thats exactly what we did.We visited the store several times after the original order and even made additional purchases. By June 25, we had secured a Dallas address and confirmed with store staff that all furniture should be delivered there. They assured us that the notes on our account reflected the new location.Twenty days before my move, I called to confirm the delivery. I was told I had to come in person. When I arrived, I was informed the furniture had already been delivered to ******* the wrong city and that Living Spaces would not transfer it to ***************** we are left responsible for transporting a large amount of furniture ourselves, with no assistance, no flexibility, and no accountability from the company. They offered no solutions, despite knowing we planned for a Dallas delivery weeks in advance. This has caused significant financial and logistical stress, and we feel completely abandoned after trusting them with a major purchase.The only positive experience we had was with a salesperson named ****, who was respectful, attentive, and truly tried to help. Unfortunately, his efforts were undermined by the company's poor communication and lack of follow-through.I would not recommend this company to anyone planning a move or expecting reliable delivery support. What was supposed to be a smooth process became a frustrating and costly ordeal due to a complete breakdown in communication and service.

  Business Response

  Date: 07/25/2025

  Thank you for bringing your concerns to our attention. We apologize for the overall unpleasant experience. Upon further review of the account, it appears that the issue has been resolved, and the items were rerouted to the correct warehouse with an August delivery date. 

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally ordered a couch from Living Spaces on 5/7 with the understanding it would be delivered between 5/316/7. After ordering, I was informed the delivery would be delayed until mid-July to mid-August. Then, in early June, I received a tracker showing an expected delivery between June 1st15th. This appeared to reflect an earlier window, so I made arrangements accordingly.However, after reaching out to customer support, I was told the tracker was incorrect and the delivery had been pushed again to 7/117/25. The ongoing back-and-forth and lack of clear communication left me in a tough position, especially with family visiting. I had no choice but to purchase another couch. I later contacted support again and was told the new delivery window was now 7/198/2.When I requested to cancel the original order, I was informed that because the delay didnt extend beyond July 9, Id be charged a 25% cancellation fee. I understand this policy was communicated at the time of purchase. However, my issue isnt with the policyit's with the inconsistent and inaccurate delivery information I was given. I received at least four different timelines, none of which were reliable. The final estimate came after weeks of confusion, forcing me to buy elsewhere.I asked that the fee be waived given these circumstances, but the company refused. I also posted a public review and was told to email support directly. After doing so, I again received no acknowledgment of the real issue: Living Spaces' failure to provide trustworthy and consistent communication.

  Business Response

  Date: 07/19/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. We are honoring the cancellation without fees due to the inconsistencies related to delivery delays and the confusion regarding the exact arrival day of the items. A copy of the receipt confirming the cancellation and full refund has been emailed to the guest. Please allow 5-7 business days for the funds to reflect, excluding weekends and holidays days. 

• Initial Complaint

  Date:07/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is proactively providing misleading advertising about their products, posting signs on how easy it is clean removable cushions etc everywhere in the store and listing all the options, but when you do clean it, it stains the product and they gaslight you for using a cleaning method that is proactively advertised as safe

  Business Response

  Date: 07/15/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. The experience of maintaining the product differs among individuals, as some guests may find it easier to clean than others. Per the product details section located on our website, the cleaning code is "S" guests are instructed to use mild, water-free cleaning solvents and to never use water.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Queen size Stonevale ***** bed online on May 31, 2025, showing it was in stock and available for pick up at their ****, ***** location between the dates of Tue, Jul 01 - Tue, Jul 08. We paid IN FULL a total amount of $449.24 using credit card, which includes taxes. Confirmation code is 94ON7H. We have been using the chat option for communication and calling the main number regarding our item since we have not received any emails or calls to pick up our bed, but we keep getting different responses and they cannot give a date as to when it can be picked up. Our item is all of a sudden not in stock and is back ordered. How can this be when they had us pay in full and gave us a pick up date? The ****, ***** location does not have an assigned phone number and there is no way to call other than a main line. Last call we made to them, they told us they would send an email giving us options , but we still have not received any emails or calls. This is a scam. We want a full refund. I have since been reading all the horrible reviews with same situations.

  Business Response

  Date: 07/15/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. Upon review of the account, we show that the order was placed on our website and the item was on backorder at the time of purchase. If inventory is expected to arrive within a few weeks of the purchase date, guests may be provided with pick-up dates. However, in this instance, the collection remains on backorder. We have contacted upper management for an update regarding this order, and we will provide the guest with details once a response is received.    

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title: Duplicate Charge After In-Store Purchase Refund Request Ignored Complaint:I am filing this complaint to formally dispute a duplicate charge made to my account by [********************************************* ************************************************]On [date], I made an in-store purchase and paid at the register. However, after the order was delivered, I noticed that my account was charged again for the same orderresulting in a duplicate charge.I have contacted the store multiple times and explained the issue, but each time I was told the charge is valid with no further explanation or resolution. Despite providing evidence, the matter remains unresolved.I am attaching the following:A copy of the original in-store receipt A copy of cancel orders I am requesting a full refund for the duplicate charge and confirmation that the issue has been addressed. And now they are trying to charge interest on interest free months its is hurting my credit.This has caused unnecessary stress and financial inconvenience, and I am hopeful BBB can assist in resolving the matter promptly.Desired Resolution:A refund for the duplicate charge and a written confirmation that the matter is closed. I contacted many many times to credit card company but I was told that as a store policy they cant give me refunds or adjust the interest rate. When I opened the account it is interest free till 2029 now they are charging me interest and saying store change their policy.

  Business Response

  Date: 07/15/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. Upon reviewing the accounts, we show that four Synchrony refunds were processed in the following amounts: $3139.26 on October *******, for order number So-*********; $5362.71 on October *******, for order number So-*********; $351.81 on November 9, 2023, for order number So-********* and $1293.58 on November 12, 2023, for order number So-*********. Additionally, we received two credit card disputes, which may explain the initial delay in the visibility of these refunds. However, our accounting department advised that the $5362.71 refund posted to the Synchrony account on 10/27/2023, the $351.81 posted to the Synchrony account on 11/10/2023, $3139.26 posted to the Synchrony account on 11/12/2023, and $1293.58 posted to the Synchrony account on 11/13/2023. We recommend that you speak with a live person at Synchrony to confirm that these refunds have not been overlooked. 

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa from living spaces. I purchased a warranty. The care instructions and the add state that the cushion covers are removable and washable. THEY ARE NOT. A zipper broke. I called. I was informed that the cushion covers are not covered and instructed me to call the manufacturer. The manufacturer is in another country.

  Business Response

  Date: 07/15/2025

  We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. The details of this complaint have been shared with upper management for further investigation; an update will be provided to the guest once a response is received. 

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two pieces of furniture (a dining table and a sectional) in 2020, during the pandemic from Living Spaces. I also purchased repair warranties on both pieces. The corner on the sectional sunk in almost immediately and the frame squeaks. It is clearly a defect. Also, the dining table has developed a ring around the entire top surface (it looks like rust) and an employee told me that it looks like rust has seeped through - it looks terrible and unusable. I began trying to file a claim for repair on the sofa in 2020 and have been denied multiple times as there were no choices on the online claim form that described our situation. I would call the customer service number and was given ongoing instructions assuming that I was calling the store. I eventually learned that they route calls to a call center. I also attempted to have the dining table repaired, beginning in 2022 and have not been able to file a claim. Now, my warranties have expired and the company issued me certificates as they had not been used. I thought that I would use them to at least recoup part of my loss. Then they bait and switched me by saying that I have to spend at least twice the combined value of the certificates to use them. This company lies and scams customers and offers no direct customer support. They also have phone operators who gatekeep so that you cannot get an answer and they keep your money and leave you with faulty products. They still carry both of my items and said that they are of high quality. They have acknowledged that quality may have been inferior during the pandemic but will not do anything to remedy this. Now I am stuck, after five years of fighting with them, with two damaged pieces that look terrible in my home.

  Business Response

  Date: 07/12/2025

  We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. Any issues arising immediately after delivery must be reported promptly to ensure a resolution is provided during the coverage period. Upon further review of the account, we do not show any records of reported issues prior to 2025 in both the Living Spaces and Carefree portals. Unfortunately, the warranty with Living Spaces has expired, as well as the protection plan coverage. Additionally, the Win-Win program provides a store credit certificate that holds no cash value. At point-of-sale guests are provided pamphlets that outlines win-win redemption instructions. 

   Guests are eligible to receive the Win-Win Coupon once the 5 years have elapsed since the order has been delivered and no service claims were made on any items during the 5 years of coverage. The Win-Win Certificate will be equal to the purchase price of the Carefree Plan. A minimum Living Spaces home furnishing product(s) purchase equal to two times the value of the coupon is required for redemption and the coupon must be used within 60 days after the 5-year (or 10-year for adjustable bed) plan coverage expires. This certificate has no cash value and is non-transferable. The certificate may not be applied to a prior purchase or towards the cost of sales tax, delivery, or a new Carefree Plan.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered $2000 worth of office furniture two weeks ago living spaces is built around efficiency. We have not received our delivery when we call in thecustomer service employees are rude and they are on a power trip and theyre forgetting that they already have $2000 of our money we cannot reach reputable human there and we have not received any feedback as to when we will receive our product. They keep calling us and giving us adaily 12 hour window. Its insane at this point and were tired of it. We want to speak to an adult at that company we are willing to take the police to living spaces in mid city since its next-door for fraud.

  Business Response

  Date: 07/09/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. Unfortunately, we are unable to locate an account associated with your name. To better assist you, please provide us with the name and telephone number associated with the account in question. 
  
  

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the **** Pecan Queen **** 4-Piece Bedroom Set from Living Spaces website on May 19th, 2025 for $2,626.55. The listing on the website described the set to "Include a queen size bed, two nightstands, and a dresser." The photos on the website showed the bed, two nightstands, and a dresser with a mirror over it. I assumed based on the photos and listing description that the mirror was part of the dresser. When my set was delivered on June 26, 2025 they brought me the bed, dresser, mirror, and one nightstand. I called customer service that same day to ask why only one nightstand was delivered, and I was told that the four pieces in the set were the bed, dresser, mirror, and one nightstand. I told them that it was advertised differently on their website, and even sent them a screenshot of the website listing. I asked them to send me the second nightstand that their website promised. They told me they couldn't do that, but they could offer me $100 off a second nightstand with free delivery if I wanted to purchase another. I didn't find that to be a satisfactory resolution - this felt like false advertising at best, and a scam to get me to spend more money with them at worst. I followed my call up with an email on June 27, 2025 to both Stiven (the manager I talked to on the phone, email *****************************************************************************************************************************************************************) and the general Living Spaces customer service email *********************************************************** I told them that while that I didn't find the offered solution acceptable, and would like to have the nightstand they promised me sent. I received no reply, so I send a second email on July 2, 2025. I again received no reply, so I called their customer service line and talked to Stiven again, who once again told me all they could offer was the discounted nightstand with free delivery. This was an incredibly frustrating process, and the fact that they won't honor the listing on their website leaves me feeling incredibly frustrated with the company.

  Business Response

  Date: 07/09/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. In speaking with upper management, there appears to be a discrepancy regarding the description of the bedroom set. The set is intended to include only one nightstand, with the mirror serving as the fourth piece. However, an exception is being made, and we will send a second nightstand at no additional cost. We are also in the process of updating the accurate discerption of the items. Please give us a call to schedule delivery for the nightstand. 

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****