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Average of 825 Customer Reviews
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Review fromLeisa H
Date: 03/04/2025
1 starIHERB has terrible customer service. They sent me products I didn't order, and they refused to give me a refund. They lied and told me I did order the product, and I had to send them screenshots of the product I ordered and they have not given me a refund. They deleted their webpages of the product I ordered, and replaced the webpage with a different product, and then told me I ordered the product they sent me. EXTREMELY bad business practices.
iHerb LLC
Date: 03/14/2025
Dear Valued Customer,We regret to hear of any issues and want to help. May you please provide any identifying information for the order you received? Anything such as the package label may help.We are standing by to help and hope to hear from you soon.Review fromMichele L.
Date: 03/03/2025
1 starIherb used to be a good company when I used to buy from them online three years ago. But they have changed. On its app/website, it showed my purchases from three years ago but not the ones from 01/2025. And in addition, I never received any email confirmation of my order from them, only from ****** that my account was charged. A couple of weeks went by without delivery of items. I tried to contact Iherb via phone and email but received error messages. I contacted ******, who put pressure on Iherb, who, then issued a tracking #. A week goes by, and I received my delivery. But iherb only sent me one of the three items, which i ordered and for which I was charged. I never received the other two items. I called ****** to ask for a partial refund for the items that I did not receive. They contacted iherb. Iherb sent them the tracking #. So, my claim was denied by ******. Then, an offshore ****** representative did not document correctly what I said. I wasn't asking for a full refund, but a partial refund for the items that I did not receive. So, my claim got denied again. Then, I reopened up my dispute again with ******, who again contacted Iherb, who sent a message to ****** that I could get a full refund if I mail back to them all three items. Are you kidding me? I only received one of the three items. Anyway, ****** was useless. Finally, I called my credit company, who thankfully is crediting me back the partial refund. Please do not buy anything from Iherb. They stole my money. Very dishonest.iHerb LLC
Date: 03/05/2025
Dear Valued Customer,We regret to hear of the issue you reported in your review and are glad to assist you. If this is regarding order number *********, the payment was rejected and never received by us. The reason for failure is not revealed to us due to privacy laws. We suggest contacting the payment provider for further information here. If this is the order you are referring to, since payment was rejected, we never received money and, as a consequence, no refund can be granted.However, if this is for a different order number, may you please provide it in an updated version of this review? Once provided we may help further. You may also contact our Customer Support team using the same email used to leave this review. This way, we can easily locate your contact and help you further.We hope we have helped and are standing by to assist you further should you need it.Michele L.
Date: 03/09/2025
My credit card was charged for $31.08. So, yourvsaying thst my payment was rejected is not true. I ordered a quantity of three items and was charged for three when I only received one item. Thankfully, I contacted my bank, who credited me that amount.Review fromTristan M
Date: 02/19/2025
5 starsI have been a customer for over a year now and am very happy with their products and service. The selection of supplements is decent, the customer service top notch, and the shipping is very fast. I also appreciate the fact that the smallest possible box is used for shipping, so less waste. So far I have not attempted any returns, so I can't speak to that aspect.iHerb LLC
Date: 02/24/2025
Dear Valued Customer,We are glad that you had a ****** shopping experience with us and thank you for taking the time to write a review!We look forward to your next visit and wish you the best of health!Review fromTracy S
Date: 02/18/2025
1 starOn Feb *******, 2 unauthorized charges in the amount of $40.74 and $17.73 to credit account. I have not ordered from this company since ****************************************** addition, the credit card that was on file has since expired and "they" managed to charge my account on a credit card that I never used with them so I'm highly concerned with how they able to get my new credit card information. I have contacted them on 2 occassions and spoke with *****, K and *****, S and was told that team is investigating this matter and assured both times it would be resovled with 72 hours and to no avail. These charges are still on my account and has not been refunded. I'm reporting this company because of the apparent fraud; the ability to make unauthorized charges to my account using a credit card that I didn not provide to them is concerning. I will now contact my credit card company to refute these charges because theyre taking too long to come to a resolution. Thus, further causing an inconvenience to me with having to get a new credit card. I have deleted the old credit card infomation from my profile, not that it mattered becuase they were able to get ahold of my new credit card information and I will never use this company again.iHerb LLC
Date: 02/24/2025
Dear Valued Customer,We are sorry to hear of what you have reported and encourage you to take the precautions to protect your private information. We abide by the highest security standards so your information was likely leaked on another platform or store. At this time, we must follow the procedure for all fraudulent transactions. We ask that you contact your financial institution so that they can block your card and you can be issued a new one. This will prevent your card information from being used on other websites. At the same time, your financial institution can start their investigation and provide you with more information regarding your refund. Please note that we are not able to process any payments without your bank's authorization. Since your bank approved the transaction, the order was processed automatically. Thank you for your understanding. Please do not hesitate to contact us if you have any other questions.Review fromScott G
Date: 02/17/2025
1 starTerrible. My stolen credit card was used at iherb. I contacted them and gave them the information they requested. I was told by 2 different agents that I would be able to get detailed order info.. so that I can add to my police report. Several days later I am being told they will not give me any information on the orders using my credit card. There are several offenders and places my card was used and iherb is the only place that refuses to provide and information on names or addresses on the orders place. Iherb is more concerned about the offender who is their customer, than the victim of fraud me. I will never order any further products from themiHerb LLC
Date: 02/18/2025
Dear Valued Customer,First off, we regret to hear of this and hope you have taken the necessary steps to protect yourself from further fraudulent activity. Account security and customer safety are our highest concerns and any action we have taken or have not taken is to keep our customer safe, not the fraudster. If you need any further assistance, please don't hesitate to contact our Customer Support but, please be advised, our team of experts on this matter make the final decision. As mentioned above, any decision they make is to keep the victim as safe as possible from further activity.Again, we hope you have taken the necessary actions to prevent any further fraudulent activity and wish you the best of health.Review fromSu R
Date: 02/14/2025
5 starsBeen ordering from I Herb for a long time, and so glad I found a online company that has great quality products, with great prices and fast shipping. They seem to stock the items I need . Just really appreciate their process.iHerb LLC
Date: 02/18/2025
Dear Valued Customer,Thank you for shopping with us and for taking the time to leave a review of your experience.We hope you decide to visit us again in the near future and wish you the best of health!Review fromKaren H
Date: 01/29/2025
1 starI tried ordering several times through iherb. First they blacklisted my credit card and canceled my order. I then placed a new order with another credit card. They then canceled that order too! I tried the whole time to work with customer service by chat and email. They do not enable you to contact them by phone. After several form letter emails, they told me to order again with a third credit card!I am scared that they have stolen my personal information and 2 credit card numbers. I have no trouble on ****** or any other online vendor. Be very cautious with this vendor! I will be purchasing elsewhere.iHerb LLC
Date: 01/31/2025
Dear Valued Customer,We are sorry for this experience and promise your cards were not compromised. Payment processors can deny cards for a number of reasons, none of which are disclosed to us due to privacy laws. iHerb abides by the strictest guidelines in the world where many others companies don't. This is because account security and customer privacy are our highest priorities. We ask for your understanding.Please don't hesitate to contact our Customer Support team should you have any further questions and we wish you the best of health.Review fromGabrielle G
Date: 01/28/2025
1 starI've been ordering from here as prices are comp with amazon and Vitacost, but shipping minimum is better. I asked to return a product that was not even close to what it claimed to be but was denied. Both ****** and ******** have a no questions return policy, as does *******. I won't be ordering from here anymore.iHerb LLC
Date: 01/31/2025
Dear Valued Customer,We are sorry to hear of this and would like to help. However, we can see that the refund was approved on 1/28/2025. Was there another item you needed help with? If so, please contact our Customer Support team who would be glad to assist you further. We are sorry for any inconvenience and are standing by to help if needed.Review fromLian J
Date: 01/28/2025
5 stars************************ consistently provides quality items with fast free shipping often at a price point lower than other vendors. The company has an incredible selection of vitamin and mineral supplements, bath and beauty products, and herbs, teas and other food items. The website and checkout system are easy to navigate. Product packaging and shipping is excellent and timely.iHerb LLC
Date: 01/31/2025
Dear Valued Customer,We are glad that you had a ****** shopping experience with us! Thank you for leaving a review and we wish you the best of health.Review fromHeather N
Date: 01/26/2025
5 starsBest place to get vitamins. We have been buying from them for years. Their delivery is super-fast too,iHerb LLC
Date: 01/31/2025
Dear Valued Customer,Thank you for your short and direct review!Our teams work hard to provide the best shopping experience around and are glad their efforts are paying off!We look forward to your next visit and wish you the best of health.
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