Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried companies product. No issues there. They work off of a subscription plan. I emailed the March 25 to cancel. Received an email back, trying to keep the subscription going. Was not charged for the following month(April). Was just charged at the end of May for a product I do not want. Companies that charge your charge without consent after canceling service is bad business..

  

  Business Response

  Date: 06/06/2024

  Hello,
  We sincerely apologize for the inconvenience and frustration regarding your order, after speaking with our customer service team, we can confirm your request has been received. The subscription has been cancelled on 5-28-24 you will not be receiving any further shipments. You should have received an email confirming the cancellation along with a return label.
  Please, let us know if there is anything else we can help you with.

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The checkout process on their website is misleading. You are not given an opportunity to confirm your order before it automatically does it for you and charges your credit card. Once you fill out your name, address, and credit card info, they send you through all these "after bargains" in an attempt to sell you more which makes you (me) think you have not completed your order yet. If you simply "x" off the screen, you think you haven't ordered anything when in actuality, they have already charged your card and placed the order. I did this twice before I went to the end of the bargain chain. I only realized I had three orders instead of one because of an alert from my credit card of two declined transactions. I assumed the other two did not go through. The next day I get confirmation in my email from 1MD of THREE orders for the same thing. I called customer service immediately and instead of cancelling the two extras, they said they had already been shipped and I would have to wait until I got the extra orders and return them to get a refund and it could be as many as 21 days until I get the refund back to my card. I explained that the first two charges were declined and she said their system would not ship if that was the case. I told her I was looking at the declines but she insisted I would have to wait for the shipments and process a return. I checked and two days later, those extra two orders were charged to my card!!! So, they get to keep $244.74 of my money for a month for free? As a business, they should provide confirmation before they actually place an order like most other websites in the world do. Since this occurred due to their website issues, I would like reversed transactions to my credit card now for the extra two orders (****** each) instead of having to wait for a 21 day or more return process.

  

  Business Response

  Date: 04/11/2024

  We apologize for the frustration regarding your order. After speaking with our customer service team, we were able to locate your account, You should have received an email confirming the cancellation along with a return label. Please be sure to check your spam or junk email folders if you dont see it in your inbox. Once this is returned **************** will issue your refund. Thank you

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product shipped only after I informed credit card provider that I never received. I sent it back today, signature required. Shady.

  

  Business Response

  Date: 02/12/2024

  This order was shipped out on 1/4/2024 and delivered on 1/10/2024 to a Parcel locker in the post office. 1Z5R75F6YW17850568 Shipped / Billed On 01/04/2024 Delivered On 01/10/2024 8:51 A.M.Left At Delivered to a locker this person has a po box, so it did go to **** Directly and received there. We do not show the product has been received back by the warehouse. Our **************** will call to get the return tracking information.

• Initial Complaint

  Date:02/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $196.56 to 1MD Nutrition on January 6, 2024 for the Liver MD product on their website. I ordered this as a one-time only through my Amazon account and Amazon credit card. I received the original order and 6 months later I received another order that I did not sign up for. I did NOT sign up for the subscription option. When I tried to call the number given it was disconnected and the number on my Amazon bill is invalid. I tried another number I found online and it kept rerouting me to nowhere, I was hung up on, and I got an auto message saying I was chose for a $100 discount. This seems like a total scam with no way to talk to a live person and figure this out. One person I spoke to gave me a phone number ***************) and quickly hung up. I called the number and it says "the number you have called has been disconnected." I am very frustrated because I realize I've been played. I would like to receive my money back for this shipment and would like to return this order unopened that I did not sign up for. I also want to be removed from their subscription list since I did not sign up for that option. Thank you.

  

  Business Response

  Date: 02/09/2024

  Hello, We sincerely apologize for the difficult time you experienced trying to reach our customer support department. We certainly want to ensure our customers requests are handled in a timely manner. We received your message and have cancelled your subscription on 2/2/24. At 1MD , we strive to maintain a high level of customer care our customer service team will reach out to help with your return.

  Customer Answer

  Date: 02/11/2024

  thank you for taking me off your subscription list. I should not have been on it. I will be happy for full refund. Thats all I want. But I did not see that in your writing. I do not have a computer and this is extremely difficult for me to use on a phone and I hope this gets to you. Thank you.

  Customer Answer

  Date: 04/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought supplements from 1MD. Three months later I got another shipment of supplements. I emailed the company and asked them to send me a return label and discontinue the shipments. They asked me to answer some questions and they would refund my money. Nothing has been done and they are no longer responding to my emails.

  

  Business Response

  Date: 01/26/2024

  Hello, we make it a priority to take care of our customers requests in a timely manner and apologize for any troubles you have had reaching us. We can confirm that we have received your request. Your subscription and all pending orders have been cancelled and you will not be charged for these. We wish you a successful health journey.

  Customer Answer

  Date: 02/07/2024

  I am rejecting the business response because I was charged $122.97 on 1/9/24 for the supplements that I did not order and did not want.  I have not received a refund nor a response of how to return this item.  I want to return the shipment for a refund.

  

  Business Response

  Date: 02/09/2024

  Hello, we have checked your records the order on 1/9/23 was canceled and not charged. 

• Initial Complaint

  Date:11/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 21, 2023 I placed an order with 1MD for some supplements. On 10/21/23 I received an email that the order was shipped again. I never placed a second order so I emailed them and they said it I signed up for monthly shipments and it was too late to cancel. I did not sign up for monthly shipments. I never do that with any product esp. something like this! The box came i haven't opened it and I don't plan on paying shipping to return it. I have already contacted my credit card company. This is nothing more than a scam!

  

  Business Response

  Date: 11/06/2023

  Hello, We certainly want to ensure our customers requests are handled in a timely manner. We received your message from our manufacturing and shipment facility in **************, we have cancelled your subscription, and refunded your order. At 1MD, we strive to maintain a high level of customer care and we look forward to an opportunity to serve you again in the near future.

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pro-biotic on the advice of my doctor. When I bought it, I specifically avoided signing up for any type of subscription. They set up a subscription anyway, without my knowledge. They charged my card $34.99 and refused to give me a refund.When I called them, I was on hold for over 20 minutes, and the call was disconnected seven times. I want people to be wary of this company.The account is under my name and address. I paid them with my Amazon credit card through Amazon Pay.

  

  Business Response

  Date: 10/10/2023

  Hello, We sincerely apologize for the inconvenience and can confirm your request has been received. We can confirm that the subscription has been cancelled so will you not be receiving any further shipments. Please, let us know if there is anything else we can help you with.

  Customer Answer

  Date: 10/10/2023

  I would like to receive a refund for the unauthorized charge on my card. Im sorry, but an apology doesnt fix the fact that you took money from me without permission. 

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 19, 2023 I submitted a One Time Order to 1MD Nutrition via ********************. The order totaled $95.97. My credit card was charged. The next day I received an email confirmation of a second order - this one for a subscription. My credit card was charged $125.97. I did not order the second order. Both orders have been shipped despite my notifying them of the error within a couple hours. After multiple emails, during which 1MD preferred to simply suspend the subscription rather than delete it, 1MD finally agreed to delete the subscription but they would not issue a refund for the $125.97. They instructed me to wait for the order, ship it back, and then pursue a refund. At no time did they indicate they would refund it, or that it would be the full amount. What they are doing is unethical and illegal. It also calls their product quality into question.

  

  Business Response

  Date: 09/22/2023

  Hello,
  Our customer support team has received, confirmed, and processed your request. A return label has been emailed to you and once the items are returned, we will issue a refund for those unopened bottles. Please let us know if there is another opportunity where we can assist you. We wish you a successful health journey.
  You should have received an email confirming the cancellation along with a return label. Please be sure to check your spam or junk email folders if you dont see it in your inbox.

  Customer Answer

  Date: 09/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:09/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SENT A RETURN FOR ORDER#*****BCACE9D1 HAVE NOT RECEIVED REFUND RETURNED ON 7/18/2023 PER INSTRUCTIONS. CAN NO NO ONE TO ANSWER PHONE CALLS. RMA# IS 64B6CB566F6EC TRACKING# IS **** **** **** **** **** 95

  

  Business Response

  Date: 09/22/2023

  Hello,
  We certainly want to ensure our customers requests are handled in a timely manner, so we sincerely apologize for the difficult time you experienced trying to get a refund. We have received and processed your request & can confirm your order was refunded today 9/22/23. Please let us know if there is anything else we can help you with. We wish you a successful health journey.

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mistakenly made an order for this companies product that apparently involved a subscription and paid through ApplePay. I was trying to make a one time purchase and fat fingered the order on my phone.When I realized my mistake, I immediately canceled the order and received an official confirmation email from ApplePay of cancellation and one from 1MD Nutrition they would be in touch.I then put in the correct order I wanted for 3 bottles for $116.I then received an email from the company with tracking information for the CANCELLED order and upon checking found the $179 charge had been taken by the company, as well as the $116 charge for the second order.I immediately emailed their support group, and was told they couldnt cancel an order after it was shipped.Several emails went back and forth between their support group and me, which eventually ended with them offering to send me a return shipping label and refund for the errant order. I let them know we were on travel and would let them know when we were home so we could finish the return. Now theyre no longer responding to email requests for the return label and refund after two days of attempting to raise them.*** also approached ApplePay about this and they keep referring me back to 1MD Nutrition for resolution.We have no alternative but to ask you to see if anything can be done? All we want is a return label to send the unwanted shipment, cancel the subscription, and refund our $179 back to our **** card.

  

  Business Response

  Date: 09/22/2023

  Hello,
  We certainly want to ensure our customers requests are handled in a timely manner, so we sincerely apologize for the difficult time you experienced trying to get a refund. We have received and processed your request & can confirm your order was refunded today 9/22/23. Please let us know if there is anything else we can help you with. We wish you a successful health journey.

  Customer Answer

  Date: 09/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************