Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite repeated attempts to cancel my subscription, I received another shipment in July. I have returned the shipment. Unfortunately I did not keep tracking informationfrom ***** I filed a dispute with my bank and the dispute was found in favor of ***. I will never, repeat never, order from company again.

  

  Business Response

  Date: 09/05/2025

  Dear Ms. ******
  
  We sincerely apologize for the difficult time you experienced trying to reach our customer support department. We certainly want to ensure our customers' requests are handled in a timely manner. We received and processed your request and have cancelled your subscription. Unfortunately, at this time a refund cannot be successfully processed due to the chargeback we currently show as pending with your bank. At ***, we strive to maintain a high level of customer care and we look forward to an opportunity to serve you again in the near future. We will reach you directly to provide updates and process a refund as soon as this process allows us to.
  
  Please, let us know if there is anything else we can help you with.

  Customer Answer

  Date: 09/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:08/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE CONTACTED THIS BUSINESS REPEATEDLY, OVER THE LAST COUPLE OF MONTHS, REQUESTING A REFUND FOR A PRODUCT THAT I NEVER RECEIVED, TO NO AVAIL. BOTH BY *************** WITH NO RESULT.. THEY KEEP TELLING ME THAT THEY CANT CHARGE BACK MY CREDIT CARD, BECAUSE I HAVE A FREEZE ON THAT CARD, BUT I REQUESTED THEM TO SEND ME A CHACK, TO NO AVAIL.I WOULD LIKE A REFUND THAT HAS BEEN DUE ME, FOR A COUPLE OF MONTHS.

  

  Business Response

  Date: 08/27/2025

  Dear Mr. ********
  
  We sincerely apologize for the difficult time you experienced trying to reach our customer support department.
  We certainly want to ensure our customers' requests are handled in a timely manner. We received and processed your request and have cancelled your subscription. Unfortunately, at this time a refund cannot be issued due to a chargeback pending with your bank. At ***, we strive to maintain a high level of customer care look forward to every opportunity to serve you, our finance team has contacted you and will closely assist you during this process until the chargeback has been resolved and you have been successfully refunded. Please, let us know if there is anything else we can help you with.
  
  Thank you.

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an order of ***** md and I didn't see anything indicating that it was a subscription. I was led to believe it was a one time order. I was recently sent the same order and was charged again,$177.60. I do not want this order and cannot get a refund with the information that the company has suggested. They said to go to a"manage payments"section,except there is no such window or option.I have an account with this company so there is no excuse for this fraudulent leaning shenanigans.I'm frustrated at the poor customer service. I just want a full refund. The company has given me no choice but to contact the bbb.

  

  Business Response

  Date: 07/10/2025

  Hello Ms. ****************** had some trouble locating your account with the information provided as the order was placed with different information. Upon opening the account we show you have spoken to our customer service which has now assisted with the return.
  We certainly want to ensure our customers' requests are handled in a timely manner, so we sincerely apologize for the difficult time you experienced trying to get a refund. We have received and processed your request for a refund. Please let us know if there is anything else we can help you with. We wish you a successful health journey.
  
  Thank you
  

  Customer Answer

  Date: 07/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:12/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fraudulently charged for supplements I did not order. My bank froze my card and the transaction was cancelled. I believe this is a fraudulent use of a subscription system that used my Apple Pay without my consent. I have never ordered from or even heard of this company:1MD Nutrition

  

  Business Response

  Date: 01/06/2025

  Hello Ms. ************
  We are committed to providing the best customer service and support, and your feedback encourages us to keep up the good work. We looked into the order placed through our website on December 18, 2024. We are terribly sorry to hear this was not a purchase made by you, we have refunded the order in full and sent you an email confirmation for your records. According to our records, this order was the first and only order placed with us. We encourage you to contact your finanicial institution to inform them of this activity.
  
  If there is anything else we can help with, please give us a call, we are more than happy to help.
  
  Thank you.

  Customer Answer

  Date: 01/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *******
  
   
  

• Initial Complaint

  Date:09/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MoveMD Ordered on 8/28/24 from 1MD, ************************************************************************ through ****** - but not listed on ****** as a product I purchased. Have tried everything to get a refund (definitely on a restricted income) with no success. Received on 9/5/24. Have rare disease and was told by doctor after I ordered it that I cannot take this product-dangerous.

  

  Business Response

  Date: 03/18/2025

  - Shop pay refund for order on Oct 22, 2024 shows pending, the cx will
  need to inquire about refund with their financial institution with the *** number.
  Acquirer Reference Number (***): 24011344297000078775518
  **************************************************************

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled a vitamin subscription from this company a few weeks after I started it in March I believe. I had an allergic reaction. 3 months later I was charged and a second order came. I contacted them, told them the subscription must not have been canceled, and I will send the unopened meds back for a refund. They agreed. I sent everything back, got notification they got it. Told me they gave me a refund, they never did. Now I'm still waiting for them to refund me. I have a charge on my account, and zero credit in July on my account like they said. I'll include a screen shot of account on the date charged and the date they "said" there was a reimbursement. I know we had some fraud on a card through venmo, that we got credited that same day. Yet through All.... the transactions on the July 12, as claimed, NONE from them!

  

  Business Response

  Date: 03/18/2025

   Cx successfully refunded via ****** Transfer on 10/28/2024. Resolved.

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I CANCELLED the order. Still shipped It. No one lives at the address. Refuse to stop shipping. 8 times I sent a email to them. Called also. Still shipped It. Recurring Order. Lied to Me. Terrible company. Almost impossible to get through to them.

  

  Business Response

  Date: 03/18/2025

  Cx was successfully refunded for the order requested in complaint.
  **************************************************************
  Confirmation of Refund: Transaction ID ******** see below.

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received product from 1MD Immediately regretted purchase Turned off my credit card However, my debit card was charged Contacted 1MD Approved to cancel subscription and to email a return label This was all on 6/23/24 Have yet to receive label and a refund

• Initial Complaint

  Date:06/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered 1 bottle and I have kept on getting bottle after bottle charging me a fee. I want this to stop and I want my money all back.

  

  Business Response

  Date: 07/09/2024

  Hello our customer service canceled both subscriptions. Customer signed up for a subscription in January of 2024, we are unable to refund all orders as this order was placed online. We have no information showing that this customer reached out to us via email, chat or phone during the entire time they were being charged for these orders and attempted to cancel them. The customer also has their order under completely different information, email and shipping address, I was only able to locate them under the phone number. If they want to send back the last four orders that were shipped for a refund they will need to contact our customer care via phone or email at **************** or **************** Customer will need to obtain an return label and RMA number. All the other orders are too far outside the return policy for us to allow to return for refund.

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024 I placed an order for a nutrition product which I received some days later. The company started a monthly subscription without my knowledge for the same product to be shipped to me each month. I do not want or need and further products from them. I tried to call and cancel, but I was on hold for a very lengthy time. So I sent an email, which they acknowledged saying they would proceed to cancel my subscription. This month, I still got an email about my upcoming shipment (which I thought was cancelled) and when I went to their website, I still have a active subscription. I do NOT want these products! After reading other complaints on the BBB site, I see that others have had the same problem. I want this subscription cancelled and want to warn others that doing business with this company is a scam to get you to spend more money without knowing it.

  

  Business Response

  Date: 06/06/2024

  Hello,
  We sincerely apologize for the inconvenience and frustration regarding your order, after speaking with our customer service team, we can confirm your request has been received. The subscription has been cancelled on 6-6-24 you will not be receiving any further shipments. You should have received an email confirming the cancellation along with a return label.Please, let us know if there is anything else we can help you with.

  Customer Answer

  Date: 06/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************