Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 500 dollars for a service that I did not receive

  

  Business Response

  Date: 12/21/2023

  Hello ******,

  Thank you for reaching out to us. I see you just signed up for services as of 12/18/23. The first phase of the Tax Resolution process is performing a Tax Investigation of your liability and compliance. We contact the *** directly in order to obtain that information so we can see exactly what is going on with your tax liability, and from there lay out the game plan on how we will assist you with the liability. As soon as we get the Tax Investigation results back from the ***, your Settlement Officer will contact you to go over the investigation and further explain the resolution process. We are currently pending the results. As soon as we receive them please expect a call. Please feel free to reach out to your Settlement Officer if you have any further questions, and we would be happy to go over them with you. 

  Thank you

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Taxrise in Dec, 2022 regarding a 16K tax bill. I spoke to an advisor ************************* regarding my situation. I gave her all my financial information including that I had a small amount of money in a trust. I was told trusts don't matter. After going through many people (they all left the company). After constant calling to see where my case was, I finally got a resolution that I owe the money because if the trust. I paid $4100 and received an even larger tax bill with more interest. I was misdirected and would have hired someone else instead. They prey on desperate people. DO not pay these people a dime.

  

  Business Response

  Date: 12/21/2023

  Hello ********,

  Thank you for reaching out to us. We take every complaint seriously and want to ensure we address them. I see a member of our ***************** Team was attempting to contact you to go over your complaint and concerns. We just recently left you a Voicemail while attempting to contact you on 12/19/23. We will again attempt to contact you so we can assist you. If you would like to call us directly, please do and we can get you over to our ***************** Team. 

  Thank you,

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked to them in April I paid $500 to research my tax problem. They then called and said it would be $4000 more to fix the problem as they try to work with the *** to lower my amount owed. I started paying monthly payments of $118.06 on May 28, 2021 and every month after. I have waited patiently for them to solve it. I called and emailed to see where my case was. I was told they were expediating it. Nothing happened and then in October I received an email stating that they needed more information. I sent them what they needed. I heard nothing from them and noticed they didn't take Novembers payment. I called them they told me they dropped my case because they never received my paperwork. I told them I had sent it, I was placed on hold and she saw that I had sent the needed paperwork but wanted payment before they proceed again. I am not happy with them for what they have done. I was called by another company and was informed this should have been solved in 8 to 12 months. I am going on almost 3 years. I think I was taken for the money and no help was intended

  

  Business Response

  Date: 12/21/2023

  Hello ******,

  Thank you for reaching out regarding your experience. We value every clients experience and want to make sure we do address them. Our Case Manager and **************************** has been attempting to reach you to go over your case and what we can do for you. We have emailed and left voicemails trying to reach you. Please give us a call so we can assist you and address your concerns. 

  Thank you,

  Customer Answer

  Date: 12/21/2023

  I have received no emails from them.  I had to call them to get any information.  When I called I was told the closed my case due to not have the documents they requested.  I then told ***** that I had sent them the next day by fax.  She put me on hold and came back and said yes she had received them. But I had missed a payment.  They take the payment from my account every month.  So they didn't take my payment.   I feel like they have prolonged my case and are not willing to resolve just want to make me pay so they can continue not helping me.   

  

  Business Response

  Date: 12/28/2023

  Hi ******,

  We definitely want to work with you on being able to move your case forward and help you with your resolution. We will have a member of our QA Team reach out again to see what we can do on working with you regarding your payment and speaking with you on moving your case forward at this time. Please expect a call and email from our team to ensure we can best assist you. 

  Thank you,

  Customer Answer

  Date: 01/10/2024

  I have tried to call them back and I am placed on hold every time I call.  The automated machine tells me zero wait time. I am placed on hold for 5 minutes and I get hung up on.  It knows the number I am calling from.  I really don't think they want to resolve this.  Please inform them that I want what I paid them  back so I can move forward with a company that will solve my tax issue.  

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pressured by this company to hire them to assist me in resolving my tax issues. I paid them $350 alone just to obtain and review my tax transcripts. They misled me into believing that they could help me get into a program that will give me a fresh start. I don’t believe they negotiated anything. They filed past due returns and didn’t keep me informed of anything. They just settled the case for an outrageous monthly payment amount and charged me $8000 to do so. I would have been better off calling the *** directly. Now im in even more debt. They must work off commission and scamming people and getting them to sign these predatory contracts. I’m disgusted and mad that I ever even answered the phone. This is a hopeless situation.

  

  Business Response

  Date: 12/18/2023

  Hello ****,

  We are currently looking into your complaint and case. Please expect a call from our Quality Assurance Department to go over your complaint so we can address everything.

  Thank you, 

  

  Business Response

  Date: 12/22/2023

  Hi ****,

  We absolutely care about every client of ours, and want to address your questions and concerns to see what we can do for you. Our Quality Assurance Team will be able to do case overview and go into more detail regarding your complaint and explain anything regarding the process. The Quality Assurance Department will be able to audit calls, your case, and communication to ensure we have done our due diligence to you, the client. We will continue to have them reach out so we can speak with you.

  Thank you

• Initial Complaint

  Date:12/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted taxrise back in July of 2022. They interviewed ** and gathered all our info including financial . We were approved for the fresh start program . We paid 375 to start . Theyre charging us **** to handle our issues . We have faithfully paid them ****** for past year and a half and they still havent resolved anything ! We have gone thru 3 case managers and they want us to send our bank and payroll info every few months . Not sure why they never turn it in ? We have made all of our payment arrangements to state s ourselves because they came into my paycheck and garnished wages . This is not suppose to happen when you pay them to take care of all tax issues ! We also had them do our 2021 taxes which they charged us to do ! They forgot to send it to state so we were charged 400 late fee ! They also did tge taxes wrong so we went to HR block to have.taxes amended . This cost us 250 . This company takes avantage of people who need help and scams them ! Taxrise should be reported and shutdown . Its been 1 1/2 and out case is not resolved yet ! I had the first case worker tell me that the more you pay off their company the faster your case is resolved .That is so wrong and terrible ! All we want is our **** back, we still owe **** to them ! This company is not legit and we really regret asking them for help .

  

  Business Response

  Date: 12/11/2023

  Hello ****,

  Our ***************** Team is currently attempting to reach you regarding your questions and concerns. We have left voicemails for call back. We again will attempt to reach out to you soon. Please feel free to give us a call at your earliest convenience so we can go over your case and complaint. 

  Thank you,

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial engagement with TAx Rise, August, 2023; paid $350 for "assessment" and went over options (installment, offer in compromise). agreed to $498 monthly payments and that process could ***********-12 months (or longer). I have followed up multiple times as nothing appeared to be moving forward in portal. Finally connected with someone for an update and was told "nothing gets assigned to case manager until 25% of payments are made (we are at 14%); provided tax lien info (they were unaware liens had been filed - how can that be if they've been working on this since August?) I advised we are in a time crunch with a 1/24/24 deadline and found out today that "they can't help in that timeline" and that 50% of balance needed to be paid (no longer) 25% asked for a refund since NOTHING has been done and was advised that I am outside of the 3 day recission period to cancel. Said they would provide copies of transcripts and file documents thus far. Note, website shows Phase II reconciliation as "3-6 months" only to find out a certain % needs to paid before they begin working on the file, Complete waste of time. Very unhelpful

  

  Business Response

  Date: 12/10/2023

  Hello *****, 

  Thank you for reaching out to us regarding your complaint. We are currently reviewing your file, and a member of our ***************** team will be reaching out to you to address your concerns.

  Thank you

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Tax Rise to fix my tax problems almost 2 years ago. I financed the charge that they charged me which was a little over ****** after finance charges. They have collected **** of that money taking 334 automatically from my account which is what adds up to the **** in which theyve received. Mine you TAX RISE HAS NOT DID ANYTHING NOT ONE THING OTHER THAN TO INVESTIGATE MY CASE TO SEE IF THEY CAN HELP ME. THEY CHARGE A NONREFUNDABLE FEE OF $500. They will keep it if they can not help you but will subtract it off of whatever they charge you to take your tax case. During the time I was contacted by a tax officer **************************** from the *** OFFICE at *********************************. IN 2 hours I sat down with this lady and was able to come to an agreement. She also informed me of so much things that I never knew and would have never known had I not honored that important letter she sent me for a meeting. They were planning to **** my accounts etc. The very same situation I was trying to avoid when I hired TAX RISE. IMMEDIATELY as soon as I left the meeting I discontinued the automatic payment to Tax Rise and called them to talk about my situation with them. I spoke to a person by the name of ***** he was fairly polite he listened to everything I said and told me that he totally understands and he will have to present the matter to his supervisor. He placed me on hold and came back saying that his supervisor said theyll reimburse me $500. I refused he then put me on hold again came back and said his supervisor said h*** reimburse me $1000. I asked him if he can answer me 1 question ? What did you do for me to keep **** of my hard earned money??? He could not because the fact of the matter is they did nothing. If they want to keep any money it should be the original 500 they charge you for consolation!!! Hes sending me emails for me to sign and Im not signing anything unless its my full refund. This is legal scamming. Case #******

  

  Business Response

  Date: 12/04/2023

  Hello ********,

  Thank you for bringing your concerns to our attention, TaxRise values our clients feedback so that we can work to provide you the best possible service.

  Your case was going to closed in December of *********************************** your income and we asked for additional documentation to review whether or not you qualified you for a different resolution.

  These documents have not be provided by you as of today 12/04/2023 and we are unable to finalize our work without those documents.

  According to the Service Agreement you signed on 05/17/2023 per section 3 you agreed to provide the requested info within 30 days of our request.

  This includes copies of any IRS letters you receive so that we could keep you protected from collection activity within 10 day of receipt of the letter, we have not received copies of such letters.

  We left several voicemails and sent several messages attempting to reach you to remind you of the missing documentation.

  At this time you do not qualify for a full refund due to the breach of contract, for your satisfaction we will honor the original offer of $1,000 for your satisfaction.

  Please let us know if you would like to proceed with this refund.

  Thank you!

  Customer Answer

  Date: 12/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:12/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,
  
  I am writing to file a formal complaint against TaxRise, detailing my concerns regarding their business practices. Despite my efforts to address these issues directly with the company, a satisfactory resolution has not been achieved. The key areas of concern are as follows:
  
  Misrepresentation and Bait-and-Switch:
  During our communication, it became evident that TaxRise engaged in a classic bait-and-switch tactic. The company oversold its services, making promises that were drastically underdelivered upon. I possess documented evidence, including specific instances where outcomes were misrepresented.
  
  Price Gouging:
  TaxRise has violated legal and ethical standards by engaging in price gouging based on the amount owed to the IRS. Charging more for a service due to a higher debt is both unlawful and unethical. My comparison with other cases reveals substantial discrepancies in charges, indicating an unfair and unjust practice on TaxRise's part.
  
  Unfulfilled Commitments:
  TaxRise failed to uphold several commitments conveyed during the sales process. These commitments included assurances of preventing tax liens, reducing payments to a range of $200-$1000, eliminating late fees and interest, and implementing programs to significantly reduce the overall amount owed. None of these commitments were fulfilled, necessitating personal negotiations to address unmet promises.
  
  Deceptive Practices and Lies:
  Disturbingly, evidence has come to light suggesting intentional misinformation and lies by TaxRise representatives. This breach of trust raises significant ethical concerns about the company's integrity and commitment to honest business practices.
  
  Resolution Sought:
  I am seeking the intervention of the Better Business Bureau to facilitate a resolution with TaxRise. My primary objective is a fair and just resolution that includes, but is not limited to, a review of the charges, rectification of misrepresented outcomes, and compensation for the unmet commitments. I'm requesting a full refund.
  
  Actions Taken:
  Despite my attempts to address these issues directly with TaxRise, my concerns were met with resistance. If a resolution is not reached by [reasonable deadline, e.g., 15 business days from the date of this complaint], I intend to escalate this matter by filing additional complaints with relevant authorities.
  
  I appreciate the Better Business Bureau's role in mediating such disputes and ensuring fair business practices. I trust that you will investigate this matter thoroughly and assist in facilitating a resolution.
  
  Thank you for your attention to this serious matter.

  

  Business Response

  Date: 12/04/2023

  Hello *******

  Thank you for bringing your concerns to our attention, TaxRise values our clients feedback so that we can work to provide you the best possible service.

  The calls with your Settlement Officer were reviewed and it was determined there was no misleading. During those conversations it was explained to you how our program functions and what the fees would cover.

  You were placed in the best resolution based on the financial documentation you provided which is was what you hired us to complete.

  During your conversation with your Quality Assurance Specialist, Karla *********, on Friday December 1, 2023 she offered you a refund in the amount of $2,000 for customer satisfaction and this included the Arizona resolution which was our next step in completing.

  You do not qualify for a full refund since the services were completed and you declined the refund that was offered to you, would you like to accept the $2,000 refund that was originally offered to you?

  Please let us know so that we may take the next steps.

  Thank you!

  Customer Answer

  Date: 12/04/2023

  
  I appreciate your effort to address my concerns, but I must reject the proposed resolution. The complaint stands as a clear indication of TaxRise's questionable business practices. There is a significant issue with the use of deceptive sales tactics, which compounds the challenges faced by individuals already in difficult situations. The offered "solution" appears to exacerbate rather than alleviate the initial problems, resembling a bait-and-switch scenario. Additionally, the self-review of phone records by the company raises concerns about objectivity and accountability, which I find unacceptable. I urge a more thorough examination and resolution of the issues raised in the complaint.

  

  Business Response

  Date: 12/13/2023

  Hello *******

  Thank you again for your response. We see you just recently spoke with our QA Team on 12/11/2023 regarding your complaint in order to resolve your concerns amicably. Though you ultimately decided not to move forward, we respect your decision and are here to help if you have any more questions.

  Regards, 

  Customer Answer

  Date: 12/18/2023

  Rejection of TaxRise's Response - Formal Complaint
  Dear Better Business Bureau,
  I am dissatisfied with TaxRise's response to my complaint. Their reply does not address the serious issues raised. I provide further details on the ongoing problems:
  Bait-and-Switch: TaxRise engaged in a bait-and-switch tactic, overselling services and failing to deliver promises made during the sales process. The evidence presented is ignored in their response.
  Price Gouging: TaxRise violated legal and ethical standards by engaging in price gouging. Discrepancies in charges, compared with similar cases, indicate an unfair practice.
  Recorded Conversations: TaxRise refused to provide transcripts or recordings of multiple phone conversations. This lack of transparency raises concerns.
  False Payment Representation: TaxRise provided inaccurate information about payments to the IRS, breaching trust and causing financial consequences.
  False Assurance on Tax Lien: Assurances that I wouldn't receive a tax lien were later contradicted. This conflicting information is misleading.
  Demand for Full Refund: Given these ongoing issues and TaxRise's failure to address them, I formally demand a full refund. Promised services were not delivered.
  Lack of Written Communication: TaxRise avoids providing information in writing, relying on verbal communication. This lack of documentation raises transparency concerns.
  I trust the Better Business Bureau will investigate thoroughly and facilitate a fair resolution.
  Thank you for your attention.
  Sincerely,
  ****** *********

• Initial Complaint

  Date:11/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Business is a fraud! I paid $3500 02/01/23 for help with back Tax issues. They never respond to emails my account has been transferred to 3 account managers at this point. I have NO resolution and I keep getting letters from the *** which they were supposed to help with. They send generic emails asking for documentation without even telling you what documents are needed. Once I called and figured out what was needed the items they were asking for didn't exist. I told them several times I don't have the items and they continued to ask for them. I have several emails that have never been responded to and the lack of communication has been horrible. I got a letter from the *** stating they were going to levy my back account for back taxes they were supposed to help with. It was a huge mistake to pay them for help when they have done nothing to help me with my situation. I can provide the emails as documentation as to how horrible my account has been handled. I would like a refund to take my business elsewhere.Thank you!

  

  Business Response

  Date: 11/30/2023

  Hello *****,

  Thank you for bringing your concerns to our attention, TaxRise values our clients feedback so that we can work to provide you the best possible service.

  We see Ameer, a ***************** Specialist spoke to you yesterday 11/29/2023 regarding your concerns and we are moving forward on resolving your request.

  He will continue to work with your to resolve your concerns.

  Have a great day!

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Husband and I have been working with Tax Rise to file our taxes since January 2023. We are at the end of November 2023 and our taxes have NOT been filed. We believe we have been scammed and demands an immediate response from Tax Rise. Including returning the money we have paid to them if they cannot finish the job.

  

  Business Response

  Date: 11/27/2023

  Hello ******,

  We are sorry you have not had the experience we expect for our clients. We take every complaint very seriously and want to address your concerns. We have put in a request to have your Case Manager contact you asap. 

  Thank you,

  Customer Answer

  Date: 11/29/2023

  Hi - I have not been contacted by Tax Rise yet and have not seen any action done. We need our taxes to be file immediately. 

  

  Business Response

  Date: 11/30/2023

  Hello ******,

  Thank you for bringing your concerns to our attention, TaxRise values our clients feedback so that we can work to provide you the best possible service.

  Your Case Manager ******************** left a voicemail on 11/27/2023, did you receive that voicemail? Please let us know if you would prefer contact via email or text message.

   

  Customer Answer

  Date: 12/04/2023

  Please contact us in the most effective way to close this case. My husband called you today and now we were told to wait for the documents you were putting in the mail today after mentioned it was going to be e-signed. 
  

  E-signed or by mail please do whatever needs to be done  This has taken too long  

   

   

   

   

  

  Business Response

  Date: 03/02/2024

  We do see continued efforts of communication on both ends. I apologize for the lack of connection that has been made around the initial complaint. I do see that we made contact with the client on February 21st and reviewed the returns that have been prepared and sent them to the client for esginature. A member of our team will reach out to the client on Monday to ensure the returns were received and that we can continue to submit the returns per the client's services. 

  

  Business Response

  Date: 03/20/2024

  Since our last response, the client has received their returns and follow up conversations from additional agents. We will have the client's case manager reach out tomorrow to follow up to ensure the client does not have any additional questions. 

  Customer Answer

  Date: 07/18/2025

  Tax Rise for the last 3 years and a half have represent my husband and I with the **** They promise to negotiate the tax debt based in my husband not working for the las 3 years and now after doing nothing they just advise to create a payment plan with the ***; what they did during the past few years. Why we need to contact them to have an update. They are a scam company and we want answers about the money we paid them for their services and the lack of transparency and professionalism.

  

  Business Response

  Date: 07/25/2025

  Our records indicate that your case has been open for an extended period, and we appreciate your continued patience throughout the process. We understand that you were expecting a resolution based on the financial information provided at the time of enrollment. As part of our resolution process, our team evaluates all *** requirements and guidelines to determine the most appropriate outcome based on current qualifications. In some cases, this may result in a resolution such as an installment agreement. Your file has now been escalated to our **************************** for a detailed review. A representative will be reaching out to go over your case history and clarify any remaining questions.