Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called tax rise to settle an issue I got from *** about my installment agreement. They charged $500 to open my case. Tax rise told me it was ok to stay on my current installment plan. But when I personally got thru to the *** they were about to seize my assets for payment. And this was after tax rise took my money and poloa the person I was talking to from tax rise said everything was fine. Thank God I personally got in touch with IRS. I'm thanking God because tax rise did absolutely nothing this company should have a law suit for taking people's money THEY ARE A SCAM!!

  

  Business Response

  Date: 08/01/2025

  We were able to connect with Mr. ******* today to discuss this matter in further detail. We have since resolved this matter and hope he can consider this matter resolve per his conversation with our representative. We appreciate the opportunity to address his concerns.

  Customer Answer

  Date: 08/01/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement for services under pressure from the Taxrise representative in order to lock in a lower rate. I told them I was hesitant because the programs cost would have to be shared with my ex wife. I was told I could cancel within three days so it was okay to sign up and cancel within that window. My ex refused to contribute towards the program and I have tried to cancel it from the day after signing forward. They claim that the cancellation is under way but it has not happened. It has been two weeks and countless phone calls ensuring me that someone would call me back by the end of the day and no one does. It makes little sense why cancellation is so difficult other than an attempt to keep me in the program. I have two emails recording my desire to cancel within the three days. This is causing me lots of stress and Im very frustrated with these unethical practices

  

  Business Response

  Date: 07/25/2025

  Thank you for bringing this matter to our attention.
  

  We understand your concerns regarding the cancellation process and appreciate your patience as our team worked to address your request. Were writing to confirm that your cancellation has now been fully processed. You should receive confirmation from the lender in the coming weeks as they have their own internal timeline and processing times.

  We hope this resolves the matter to your satisfaction. If you have any additional questions or need further assistance, please dont hesitate to reach out. We're here to help.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the irs but as I was on hold one of the options was tax/gov opm so I went on the site and it scheduled me a phone appointment for July 17 at 1 pm so a man name ***** ******** helped he charged me 500 dollars but also said I have the option to cancel and get my money back now they wont call me back they dont never come to my phone and I really needed help I didnt expect to get scammed then a man name ***** called saying did I wanna continue with the portfolio I said no Im not comfortable I just want my refund now no answer

  

  Business Response

  Date: 07/23/2025

  Since the filing of this complaint, Mrs. ******* request to cancel services and receive a refund has been processed. As her cancellation fell within the applicable policy window, her full retainer payment is being refunded. The refund is expected to process within 35 business days and may take additional time to reflect depending on her bank. We hope this resolution addresses her concerns and she may consider this matter resolved.

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tax rise took money from my checking account and did not do anything in return but just take 500 a month There a rip off company.. Trying to get my money back

  

  Business Response

  Date: 07/25/2025

  We recently connected with Mr. ****** via email to follow up on the review he submitted regarding his experience. In our outreach, we offered to connect by phone to better understand and address his concerns. However, Mr. ****** indicated that he does not wish to speak over the phone.
  

  Since he has now filed a formal complaint and is requesting a refund, a conversation with our **************************** is necessary to proceed. Weve communicated this to him via email but have not yet received a response.
  We kindly ask that Mr. ****** schedule a time to speak with our team at his earliest convenience using the following link:
  ********************************************
  

  Alternatively, he is welcome to reply here with a preferred date and time, and we will do our best to accommodate.

  
  

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were to represent us with the *** and said the fee would depend on the money saved.Our accout is declaried "Uncollectable". This means the intrest and penetlies will continue to add up. I filed a list of deductions that they never entered into our file.We were expexting, promised by them, of a reduction in the amount owed and a waiver of charges with a payment plan.

  

  Business Response

  Date: 07/25/2025

  Mr. ****** recently spoke with a representative from our **************************** regarding the outcome of his case. During the call, our representative began explaining the resolution that was secured on Mr. ******* behalf and how it may benefit his current tax liability. Mr. ****** indicated he did not wish to continue the conversation at that time and ended the call.
  

  Following the call, our representative sent a follow-up email so that Mr. ****** can reconnect at a more convenient time to review the details of the resolution. We remain available to discuss the matter further and work toward resolving this matter.

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were given an overwhelming amount of *** debt earlier this year. I contacted tax rise to see about helping us because of their claims of being able to reduce or eliminate the debt with the irs. After many phone calls and alleged resolution was achieved, but not after I have a $5,000 loan to pay for their service, and now I owe the tax debt plus the loan payment and nothing has changed. They have contacted me many times via email and telephone, but they just talk in circles. Before I was paying the *** $133 a month on a repayment program and now I'm paying the *** $252 a month plus $150 loan for Tax Rise's alleged services.

  

  Business Response

  Date: 07/25/2025

  We appreciate Ms. ***** for bringing her concerns to our attention. Her account has been forwarded to our ***************** team for further review. A representative will be in touch with her soon to discuss this matter further and answer all questions she has regarding the outcome of her case. We look forward to connecting with her and resolving this matter.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company misrepresented themselves as one that can resolve issues. I was told that a settlement agreement was made but it wasn't. This company doesn't make any effort that you cannot make for yourself. They promise 100% money back guarantee and I expect that refund as we move forward.

  

  Business Response

  Date: 07/23/2025

  Mrs. ******** has recently been in contact with one of our department supervisors, who began a review of her case to determine what additional support could be provided regarding her tax liability. As communicated via email, once that review was complete, our **************************** would follow up with her directly.
  

  That review has since been finalized, and our QA representative attempted to reach Mrs. ******** on July 22, 2025, to go over the findings and work toward a resolution. A voicemail was left requesting a callback at her earliest convenience.
  To ensure flexibility, she may also schedule a time that best fits her availability using the following link: *****************************************************************************
  

  We remain committed to working with Mrs. ******** and hope to connect soon to bring this matter to a positive resolution.

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called July 11, 2025 to help settle tax bill. I gave them $500 to proceed with a settlement. I called several times to find out if they had started. No return calls or emails. I think I will get a lawyer to help me. Im a senior citizen and cant pay Tax Rise funds or my tax debt. I need a refund.

  

  Business Response

  Date: 07/22/2025

  We appreciate Mr. Klungseth for bringing this to our attention. One of our representatives will be following up with him this week to finalize his request. We appreciate his patience and look forward to speaking with him soon.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We do not feel everything was done on our behalf to get the best resolution. We were initially informed we were not going to have to pay back and we qualified for a program.

  

  Business Response

  Date: 07/21/2025

  We appreciate Mrs. ******* bringing this matter to our attention and giving us the opportunity to follow up. She recently informed our ********************** that she would like to speak with a supervisor regarding the outcome of her case. A member of our leadership team will be reaching out to her this week to review her resolution in detail and ensure all questions are fully addressed.
  

• Initial Complaint

  Date:07/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2024- entered into a contract with TaxRise so they cud represent me in negotiating with the ******************* of California.Paid them the fee of $2,775.00 by monthly installments. Last payment was Jan 2025.I have been given no information about the case aside from saying that my case was being reviewed by their tax consultants. After which they say they will forward to ***. Been calling them since Jan 2025 for any development but to no avail. I am on mental disability since 2010 and Im sufffering from anxiety and regret that I have dealt with this company. No details nothing has been given to me.

  

  Business Response

  Date: 07/21/2025

  We appreciate Mr. ********** bringing this matter to our attention and giving us the opportunity to follow up. We understand his eagerness to resolve this matter and move forward.
  

  Our tax professionals are actively working to secure the best possible resolution on his behalf. His case manager, *****, has made several outreach attempts throughout July to provide a detailed update and walk him through the next steps, but we have not yet been successful in connecting. We encourage Mr. ********** to reach out to his case manager directly at his earliest convenience so we can ensure hes fully informed on the progress of his case and what to expect moving forward.