Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Senior Services

Senior.com

Complaints

Customer Complaints Summary

  • 52 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 pair compression hose Order number SE85542.Just a tracking number with nothing shipped.No one answers customer service. This appears to be a scam company who is selling products they dont actually have. I want a refund.

    Business Response

    Date: 06/23/2023

    Hi *****,

     

    I am sorry to hear that you have not recived the product yet. I checked our inventory and this has been on a manufacturer backorder for a few months now but we have an order that is on its way to us finally. I also checked your messages and chats and I show that our custeorm service team responded to all of your chats, however you left the chat window before the response. We have also sent several emails to you at **********************************

    Would you like to keep your order and ship it as soon as it arrives in our warehouse or woudl you like a full refund processed?

     

    My deepest apologies these have mot arrived sooner.

     

    *****

    Customer Answer

    Date: 06/23/2023

    refund my order. If you dont have items in stock and have not had for months you have no business taking my money and not communicating about how long it would take. 

    Business Response

    Date: 12/05/2023

    This order was fully refunded in July. Please close this complaint

     

    *****

  • Initial Complaint

    Date:04/01/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a lower full denture from Senior.com. it is a moldable denture that you put in bowling water and then shape to mouth. When ordering it ask if I weigh more or less than 150 lbs and advised that if my weight was below 150 to purchase the small size and over 150lbs to purchase the large size. I weigh 146lbs so I ordered the small one. When the product arrived I put them in water and tried to mold then as directed. When I put them in my mouth they did not cover from jaw to jaw where the teeth that you use primarily to chew are. For almost a week I tried various times to boil and stretch with no success. I called the company and at first was told that since I boiled them they couldn't refund or replace. After several attempts I was able to get them to escalate the matter and that I would get a call back within 5 days at the longest. I said ok and explained that I was unable to eat anything but soup and would appreciate A call back as soon as possible. Well a week came and went. I then called every doy for almost two weekss and was told each time that I needed to speak to **** and promised a call back later that day. Which I didn't receive. Then when I would call they would transfered to his voice mail. After leaving several messages he called ice at almost 8 pm my time and I missed the call. He left a message apologizing and said that he had tried several times but somehow had my phone number transposed and promised he would try all day the following day. I waited up until 4pm the following day with no call and then called and was transfered to his vm and left a message and have done so everyday for the last 2 weeks with no return call. I am 70 yrs old and can't afford to purchase more and am unable to eat any hard foodd

    Business Response

    Date: 06/07/2023

    The weight of teh customer pertaining to size is a recommendation only and not a guarantee which is stated on our website and on the product page as everyones body's and mouths are very different. We provide as much assistance with video tutorials and helpful guidelines for customers to help fit their dentures. We also have a page where customers can make a warranty claim to have a specialist assist them. Unfortunately due to the nature of teh product, once used they are not returnable which is very clearly stated in our return policy. I would be happy to assist *** but we do need him to fill out the appropriate form

     

    Denture page: *************************************************************************

    Denture Warranty Claim link:  *************************************************************

     

    Please fill out the information on the link so we can further assist you. This was also sent in your order receipt and on the post card when your dentures arrived. 

     

    Thank you

     

    *******************

    Senior.com

  • Initial Complaint

    Date:03/17/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed on order for the massage chair from Senior.com around the second week of February. They delivered the massage chair around first week of March. I found the defect on the chair within 10 minutes right after they installed the massage chair at my house. I called the delivery guy asking for help. They told me to call the Senior.com. On the same day, I was able to contact the company and they said they will figure out what to do. I asked for full refund of $4,659.21 and asked them to take the massage chair back as soon as possible. Since I took a picture of the chair and they acknowledged the defect. They said they will refund me. After couples of day, I got a random call from the manufacture company saying that I can get the repair instead of refund. I told them I do not want the repair because it is a brand new chair Also I told them I do not know why I even have to speak with the manufacture company. After waiting for awhile, I havent heard anything back from the Senior.com and called them and asking for the full refund. They delayed the process of refund. I got a phone call today, saying that I need to pay for the restocking fee. I do not know how much I need to pay for the restocking fee but It is not my fault at all to send the defected chair so please help me get full refund from this company. I am seeking for the consumer right. Thank you,*****************

    Business Response

    Date: 03/21/2023

    We are currently working with the customer and the manufacturer Osaki to schedule a pick up for teh custoemr as he wants to return the item for a refund. becuase the item is a large massage chair, we must have a technician go out to the home to disassemble the unit. 
  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/11/2022 I ordered from Senior.com order #SE64003 a standing bariatric trapeze with trapeze bar and paid by **** the sum of $995.00 I received tracking number that did not produce any tracking information so I called and was told that they had just been notified by FED EX that the item was damaged during Transport and "***" said that FED EX was returning the item to the warehouse. They said they would locate another for me. After several excuses for why the item did not arrive I asked for a refund so that I could locate one somewhere else. Finally on Sunday, August 14, 2022 I went outside on the patio and saw a very large tattered box leaning against my driveway gate. (I have pictures) The box was pretty much trashed. it had been torn open in several places and the only contents left inside were three large pieces of the frame. There was no assemply hardware or instructions and the trapeze bar and chain were missing. I attempted to contact them and was put in touch with *****************************, a very nice lady who asked me to send pictures which I did. I did not here from her and contacted her again asking about the refund. She told me to put in a request for review in the returns section. I did that. She further told me that they would contact me to let me know if a refund would be made or not. This is the worst customer service I have experienced in quite a while. My husband is disabled and happens to be a very large man. I am his sole caretaker, he has no other family and I have none here in NM. I really can't afford to just allow them to keep my money and they are showing no interest in resolving this issue. Thank you for anything you can do to encourage them to resolve this matter.******************,Mobil Phone: ************ Landline: ************

    Business Response

    Date: 01/17/2023

    I am terribly sorry your issue has not been resolved. i have contacted ******** who was assisting you to reach out to you as soon as possible to get thsi resolved. Thanks you or teh explanation and images

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.