Business ProfileforSenior.com

I am writing to express my extreme disappointment and frustration with the service provided by Senior.com. My recent experience with this company has been nothing short of a nightmare, and I feel compelled to bring it to your immediate attention.On 3/8/2024, I placed an order for a hospital bed for my ailing mother-in-law, who had to move from ************ to ******** for better long-term care options. It was made explicitly clear that the bed was urgently needed, and I was assured that it would be delivered within a week. However, this promise turned out to be nothing but a false assurance.Despite numerous attempts to obtain updates on the status of my order, I was met with nothing but silence and incompetence from this company. No one could provide me with any concrete information regarding when the bed would be delivered. As a result, I was forced to spend almost $1,000 out of pocket to purchase an interim bed from another provider, adding unnecessary financial strain during an already difficult time.Tragically, my mother-in-law passed away within just two days of her arrival in ********, without ever having the chance to use the bed that was supposed to provide her with comfort and support. To make matters worse, the bed from Senior.com is now en route somewhere in ********, serving as a painful reminder of your company's failure to fulfill its obligations.Throughout this ordeal, I was repeatedly promised a point person who would keep me informed about the status of my order. However, not once did I receive a call or any form of communication from this individual. It is appalling that this company would make such promises and fail to follow through on them, especially in a situation as sensitive as this.Furthermore, despite the immense inconvenience and emotional distress caused by this company's incompetence, I was never offered any form of compensation or refund. This lack of accountability and disregard for customer satisfaction is completely unacceptable.In conclusion, my experience with Senior.com has been utterly disappointing and unacceptable. I demand immediate action to rectify this situation, including a full refund for my order and an explanation for the gross mishandling of my case. I sincerely hope that steps will be taken to prevent other customers from enduring similar hardships in the future.Yours sincerely,***********************