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Business Profile

Property Management

Trinity Property Consultants

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trinity Property Consultants has 113 locations, listed below.

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    Customer Complaints Summary

    • 178 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2020 CA Covid Rent Relief sent Trinity Consultants four direct payments to cover my rent fees total of $21,535.45 in full.I been sent to collections since 2022, I have more than enough documentation and emails Trinity won't answer calls or emails to resolve this issue. Below is the email I received from the rent relief program. They took the funds and still reported me. Emergency Rental Assistance Program@HCD: Three payments went to **********************/****** ****** ****, ******** is information on the funds paid to your landlord:E-Payment for $4623.75 received July 28, 2021 E-Payment for $3074.09 received July 28, 2021 E-Payment for $1541.25 received July 1, 2022 E-payment for $12,296.36 was received July 1, 2022

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were experiencing harassment for 2 months by a neighbor. We reported the harassment, called the police multiple times, and submit video recording as proof to management. They informed us they would be issuing official notices to the people harassing us and start the eviction process. We continued to report constant and ongoing harassment and they would refuse to take any action after telling us they would. It got to the point we were no longer safe there and needed to move immediately. We should be compensated for moving expenses, storage fees and emotional distress.

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had several problems since I lived here 2 years . First of all I can't get my mail . Second of all I really feel I was moved here for a reason . My grand father left me a trust in 2021 since then I've had so many issues with my identity and the management has changed 2 times and ot has been my exes look I have tried everything and now I've been getting sick when I went to check I have all the symptoms of being posiend. Look I have an ex that is involved and he is the person of interest behind my stolen inheritance . He appears as a stand-up guy but he has been to prison before and he also works for the place I'm not sure the name but it's in regards to property s he monitors people s properties nation wide . And that is just suspicious to me . I was trying to find a lawyer I found out he has all my devices hacked . Turned out my emails where not even going to any of the lawyer s . This is a serious situation and he makes sure I don't ever talk to the right person. He has made my life h*** I believe they have a policy on me . I really need this looked into because this man is dangerous . He leaking carbon dioxide I have all the symptoms . I live with my dad . However recently found out he is not . I feel he's working with this ex . His name is ******* ******* Dob ***** 87 and his accomplances ****** ********** Dob ******** both ex felons both suspected of forging my trust fund documents these people put cameras iny home as well . I need this looked into there are dirty officials involved as well . I have to go these people time My every move . Please I have several friends and family that have went missing . This is my last hope oh another name **** *******/ ****** ******* ex felons as well . These people have been doing a lot of fraud .

    • Initial Complaint

      Date:05/05/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date 04/21/2025 Trinity management charges me along with my rent, waste service which is $72.50 a month. I have been trying to contact them to see why my service is not paid and wanted to know if I am to close my service when they already included in my rent payment. Its been a week and they still havent replied back on some simple issue. Now my waste service is charging me $357.82.

    • Initial Complaint

      Date:04/29/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arrive Hollywood, which acquired the property after our lease was signed with Eastown Apartments, never executed a lease with either myself (***** *****) or the leaseholder (********* ********).On February 5, 2025, Arrive served a Three-Day Notice to Pay Rent or Quit but failed to file it with the Los ************************** (LAHD) within 3 business days as required by LAMC **************************** later issued a second Three-Day Notice on February 24, creating confusion and legal inconsistency.Despite our compliance with the first notice and having paid the full rent for February, Arrive falsely claimed we:Breached the lease by not giving a 30-day notice Initiated termination (contradicting their own notices)Owe additional 30 days of rent starting from a fabricated move-out date (Feb 28)Must repay rent concessions and termination fees without legal basis These demands violate California Civil Code ******, which limits recovery and requires mitigation.I was only an extra occupantunemployed, not screened for tenancy, and not financially liable under the lease.The lease was revised four times, and I did not sign the final version. Arrive has refused to provide me a copy.All of my letters and negotiation efforts were ignored, including emails to property staff, executives, legal agents, and board members.Arrives actions reflect deception, bad faith, and harassmentan abuse of both tenants rights and city law.I am requesting investigation, penalties, and protection from further collection threats or misrepresentation.

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trinity purchased The Park at **************** in ********** and then it became ReNew at *********. My daughter physically lives in the apartment but has repeatedly had plumbing issues in both bathrooms from stopped up toilets to leaks coming from the ceiling and wall from the upstairs unit that begin before Trinity. Most recently, 3-4 work orders have been submitted for the same issues. When asked before we attempt to terminate the lease the community mgr only offered a transfer to another unit and waiving the transfer fee. A new 6-12 month lease would need to be signed also. She only has 3 months left on her current lease. No other compensation offered.

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My smoke alarm has been beeping for three days straight, 24 hours a day. It beeps three times in a row every 45 seconds. Clearly, it is malfunctioning and nobody on their worthless maintenance team will fix it. Theyve said theyll be over **** to fix it but it has now been three days.

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a lease in July 2024 with this company, which included use of a swimming pool, fitness center package delivery room, dog wash facility, and of course an apartment. Electronic keys were necessary to access these facilities but not provided by the management, which promised to do so but never did.The office workers rarely were at the office during daily office hours, just when they decided to show up there. The new management did keep office hours but did not not help with getting any of the amenities and said their computer program didn't work (for several weeks, more than a month).The pool was used in the evening by people playing mariachi music and left behind alcoholic beverage cans etc after they left at night. There was a picnic area, but they monopolized the pool.The hallways were filthy, never vacuumed, the walls and ceiling stuck with dirt, the light socket empty in front of my apt and never replaced.The yard areas were mowed, but the paring lots and areas around the building were dirty, uncared for, full of old leaves and trash. Their stupendous 'improvement' was to dump a pile of rocks over the mud to partially cover it.There was inadequate parking, no assigned spaces, I asked to rent a garage or covered space but they never got back to me. NO SECURITY provided. My car was vandalized twice or more, ripped out the steering column, hacking into the vehicle. etc. Cost of damage >$3000.I filed intent to vacate premises in December, paid rent Dec 2024, Jan, Feb 2025 and now they are demanding payment for Mar 2025, not in the lease. Homeless person exposed themself in front of me also urinated and defecated on *********** keys were stolen out of my apartment the same day my car was returned with new keyed lock on it and the keys were missing for three days.I want all charges dropped, no further payment to this company, they should be sued to repay me for the losses to my car, uncivilized harassment by upstairs neighbors and others at night.

    • Initial Complaint

      Date:03/12/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The property management of *********************************************** under the umbrella of this property management company.The property manager does not respond to complaints, there are several unregistered, and unlicense plated vehicles riddling the property. I had to wait 21 days to receive maintenance on exposed outlets, nails sticking out of floor, exposed outlet box behind the stove, and comlaints with extremely loud neighbors working on vehicles all hours of the night. Requests for assistance is consistently ignored.The lease states all vehicles have to be registered and plated. I fear these vehicles are stolen or that the vehicles are unable to be registered. The grey mustang was caught messing with my car which i shared my concern with the property with no response or action. I also have additional photos of unlicensed plated vehicles taking up spots so I cannot park close to my unit.I have a lease that outlines the vehicle expectations and I have saved all email correspondence and maintenance requests including their no shows, cancellations, blatant ignoring etc.If you look at the reviews for this property you will see how awful and unacceptable their management is.I need help getting my concerns addressed. I want to be released from my lease but am unable to.I am open to suggestions on who else to contact. Housing won't help because I am not section 8. I have all my email correspondence, photos of electrical issues being ignored, complaints about neighbors. I need help, I moved in 1/24/2025 and I still have almost a year left.

    • Initial Complaint

      Date:03/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called and email Arrive Hollywood and Trinity Property Consultants multiple time and have not received any response to any of my emails or calls to dispute recent move out charges they ******* Oct I emailed about an issue with the payment system and was told I would be refunded and am stil waiting, so I decided to move out and not they are fraudulently trying to change for items they are not legally allowed to charge for.I am disputing the move out charges as they are illegal. I have attempted to contact the office multiple times prior to and before moving out and have not received any responses regarding the inaccurate move out statement to dispute and have it corrected. I have called and emailed multiple times and have not received a response.According to California Law (Civ. Code, ******.), landlords are not permitted to charge prior residents for painting or cleaning units as that is apart of the expected leasing process of cleaning and readying the apartment for the next person each time someone moves out. I cleaned the apartment and returned the apartment the same way I received it, and there is no damage beyond normal wear and tear. Therefore those charges are illegal. Additionally, I was told that I would be refunded ***** due to an issue with the system and emailed/called multiple times and never received a response or refund. Furthermore, only one of the two elevators worked for almost the entire 14 months that I lived there and sometimes neither worked! Residents should be compensated for that I am sure if I or someone contacted the county residents would be compensated in some way. Please correct and resend the invoice to remove the illegal painting and clean fees. I would prefer to resolve this without having to go to court. I also attempted to call and left a message with **** and left multiple voicemail for central billing. Re: *************************************** APT 1232

    Trinity Property Consultants is NOT a BBB Accredited Business.

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