Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Inverness Landing Apartments

  101 Inverness Lndg Birmingham, AL 35242-3836

• 

  Trinity Property Consultants

  13425 Fm 620 N Austin, TX 78717-1000

• 

  Seven Palms Apartments

  4065 S Braeswood Blvd. #150 Houston, TX 77025

• 

  South Shore Lakes Apartments

  3850 FM 518 East League City, TX 77573

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue goes back to the week before thanksgiving 2024. I had many issues even since I first arrived at the property for rent. I believe we are past the issues but one of the other issue is now goes back to week before thanksgiving 2024 where the heater in my unit stopped working. because of waiting period and not being able to get another unit to replace it after thanksgiving, there was almost a week and a half where I had to survive with my family on electric heaters and the temperatures were almost zero degree weather. I received email communication from the assistant manager on Nov 27th stating I can send the electric bills to them for reimbursement since I ended up using more electricity than I should've. I then sent an email to him on Dec 29th since the billing cycles ended up splitting and included 2 bills, but no communication was sent back to me. Jan 11th, I sent the email to manager, Jan 12, 2025 mgr said she will forward it to accounting team, and she will be in touch at the end of that week but nothing. I then emailed her again Feb 1st for a status update since it had been almost 3 weeks. I received an email Feb 1st stating their accounting team has not given any response and will reach out to me again but still nothing, it has been almost 20 days since then and almost 3 months since I have sent the bills. It has also been more than a month for sure on their accounting team to send a response, this is just crazy and unbelievable. the two bills sent over for the amounts are $60.49 and $129.86. I do not believe their corporate takes this long to respond and the communication from the business has also lacked. and just to share about when I first came and when dealing with other issues, their team stated they do not have corporate phone number or email, I mean how is that okay when being asked for the info, they say they do not have it, there is no corporate and no contact information for them.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few days ago I went on break to grab the nurse food and another coworker of mine the nurse called me and told me there's an emergency at my home I proceed to drop my coworkerand nurse food back to the facility I rushed home to handle whatever emergency it was because I didn't have much insight on what it was I obtained a police report from that night mind you my shift ended at 10 and my round was initially over basically and the next 2 days were my off days I called the facility Sunday and was taken off the schedule and then called my boss who then told me I was suspended for that day I messaged him again on today and he asked if I could come in for 230 the incident that took place caused me to loose my vehicle as mentioned to him in a txt no response no and I didn't have a phone because along with everything else my children birth certificates and social was taken on the bed of the tow truck I live on hwy 190 it's a 2 hr walk I use to make it before I got my vehicle he said it was abandonment which I didn't abandoned anyone I had no way of contacting and couldn't get to them I believe this was not handled properly what so ever even when I asked him if the decision was set in stone even with the police report and got no response I've been with the company 4 yes and 6 months I was in housekeeping before I became an aid and I have children to provide for rent to maintain and my lively hood was snatched when the nurse told me to GO!

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant renting 1 room and 1 bathroom in a 2b/2b. I already signed in November 2024 my lease for the year of 2025/2026. On Jan 7th I requested a change of subunit from my room (209B) to my roommates who is leaving (209A). I received an email from the management confirming that a new contract will be provided for the change of subunit with no transfer fee (1619.5+48.60$) involved. Despite confirming this twice I today received notification from The Social and from the bank that I was charged the Transfer fee. On top of this I have not even signed the transfer contract as there have been serious issues with my apartment and some of them are not yet solved (Pipe bursting in my room, living room, kitchen; water entering the electrical system; walls having to be open to fix the damage over several days (4) with no alternative accommodation and wet mattress; bathtub coating coming off (maintenance came but they never fixed it); lights not being installed after they were broken; mice; cockroaches; couch ruined by mice; trash in the hall in front of my door; windows and doors bolted in the gym with indoor temperature of 35 C (95F) and heater blasting; very often hot water, cold water, heating and AC shut off; multiple ignored maintenance requests). In all the maintenance cases, they mark the request as completed without nothing being done. Given all the problems and the mistakes that have been made in the past year, I want them to 1) either refund the transfer fee charge, or not charge me for the next month of rent. 2) I would like to cancel the lease I signed for the year 2025/2026 as my current apartment had recurring problems of habitability, neglect of common areas obligations and maintenance neglect. 3) Receive a compensation for all the damage to my personal belongings from the pipe bursting which their renters insurance didnt cover (350$). ************************************************************************************

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inconsistent billing leading to over charges. No response from management and the team. Toliet has been rotted out and wont replace it

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we moved into the Modern apartments in 2022 It seemed they gave us a previously vacant unit that had issues. The leasing agent said we were going to get a newly renovated ********* did not. Shortly after we moved in, she no longer worked there. We did fill out the move in form with all the issues, the walls were very yellow, there was potent smell of cigarettes that never went away. The kitchen sink leaked, was wet and moldy underneath & when brought to their attention, the fix was to put a piece of grey wood on top of it. The closet doors were broken/ off the hinges. There floors has scraps/holes in them yet they tried blaming that on us when we moved out as well. we had a two bedroom two bathroom, and one of the bathrooms was broken atleast half of our lease if not more and we would put in multiple maintenance request and they could never keep it fixed or get it to work. On top of the $21,000 we payed in rent the time we lived here, they sent an additional $6,000 to collections b/c they said we needed to pay for the floors, the closet doors, etc. We had a meeting with the office manager, I told her I wanted to have a discussion with the property manager to settle the balance b/c I felt it was unfair & not charges we should have to pay for since it was already broken at move in. I let her know I did not want it to go to collections, & she was supposed to reach out to me to schedule a meeting with the property manager. Instead, she did exactly what I did not want to happen & she said wouldnt happen, sent it to collections without my knowledge, without ever reaching out to either schedule the meeting or atleast let me know it was at the point of going to collections. This was not only my very first apartment, but the 2 other people who were on the lease. I feel that this company took full advantage of our age (I was 21 at this time) and the lack of knowledge that we would have since this was our first apartment. I feel totally blind sided and want some help.

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tenant next door(sharing walls) had water leaking starting October 8th. Property management shut down our water for more than one day with no prior notice. I had to miss work due to this, resulting in occurance. I work nights so I sleep during the daytime. Since October they have repeatedly given us notices of entry, almost every week. Since I cannot sleep during repairs I have to relocate to a friends or families house on short notice, further away from work, causing great inconvenience and expenses out of my pocket. When speaking to them about options to help alleviate some of the burden I ask that they reimburse us one months rent and waive our next months rent due to lack of access we have to our own apartment we pay rent for. They say they can only pay $650 for damages. When calculating that is only enough to pay for our utilities that have increases since due to the equipment they use in our apartments to help the damages from spreading. Ive missed work due to lack of sleep, they have requested over a months worth of work on our apartment walls and no compensation, only offering to relocate us to a new unit after I told them they should have moved us since October. My roommate now experiences headaches and sore throats due to mold and mildew. There is a strong pungent smell in his side of the apartment and we are worried is harmful to our health now. They still stand on having us use our renters insurance to pay for damages. However we have remained productive to avoid damages to our property without advise of my landlord. We are asking for reimbursement of 2 out of the 4 months this is taking to repair, as this has caused so much stress, money, health risks, and more. We feel left in the dark as they only offer $650 (which again is only enough to cover our pge bills of the past 3 months). My renters insurance advises they pay or offer more options, otherwise I will have to open a case and increase my rate and deductible.

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9, 2024, I moved into *********************************************************************************************, managed by Trinity Property Consultants, and immediately encountered unresolved issues:Non-functional AC The central air conditioning was already broken upon move-in. Multiple repair attempts have failed to resolve the issue, and the temporary portable AC provided is inadequate. It only cools a small area, produces excessive noise, and has caused significant stress. Now, with colder weather, there is also no functional heating system.Broken remote doorbell The doorbell has been non-functional since move-in, and despite reporting it, the issue remains unresolved.Broken Wi-Fi and electricity trapped During the first month, I faced broken Wi-Fi and multiple electricity trapped, disrupting my ability to work and maintain normal living conditions.I have repeatedly contacted the property management team, requesting updates and asking for compensation. The property manager claimed to escalate the issue to her supervisor, but I have received no further communication or resolution. Additionally, the email address provided by the property manager is not functional, as emails to it have bounced back.I pay $2,675 per month in rent, not including parking, and expect basic amenities and timely maintenance in return. These issues, combined with poor communication and inadequate temporary solutions, demonstrate gross negligence in maintaining the property and fulfilling management responsibilities. The prolonged lack of functioning air conditioning, heating, and other essential systems has caused significant frustration, discomfort, and stress over four months.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 30, I submitted a maintenance request to Arrive ************ after the glass in my shower enclosure broke while showering. Today is December 9, and I am still waiting for the repair of the shower enclosure.When I initially asked the property manager, ***** Havener, about the repair status, he told me that he was waiting for the "glassmaker" to get insured so they could come to my unit and measure the replacement glass. After the glass vendor arrived on September 25, ***** informed me that I would be financially responsible for the repair, and he asked for permission to submit an insurance claim. He explained that the glass breaking was similar to the arm of a refrigerator door coming off its hinges due to my negligence since the glass enclosure was seven years old. He also claimed that the glass was custom, making me responsible for the replacement cost of $1,863.11.On November 14, the glass vendor returned to complete the shower repair but could not because the shower enclosure needed a required item. The vendor inquired about this item from the building maintenance contract and me, but we didn't have an answer since we weren't aware an item was missing. When I followed up with ***** about the repair, he mentioned an issue with the vendor because he was dissatisfied with their work.

• Initial Complaint

  Date:12/04/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For context, I have paid rent on-time for 2 years with no issues. Rent was posted on 12/1/24 and two new charges for the **** Program ($10.95 each, total $21.90). I went directly to the property manager to remove those charges. Property Manager said to update my renter's insurance policy with the correct the additional parties on my policy and email those changes over and the charges would be removed. I asked if I should pay now and have the extra charges credited back to me next month and was told to wait for the charges to be removed before paying.I did as I was instructed on 12/2/24 and received no removal of charges. I followed up on 12/3/24 and once again received no reply (email thread attached). On 12/4/24, late charges were added and no way to pay online. Upon calling the property, I was informed that 1) they could not remove the **** charges because my insurance policy had fallen out of date on 11/19/24 and 2) I could not pay using my normal bank account because due the "late" payment all my accounts had been blocked.When I showed my policy had not fallen out of date as my policy term started on 11/5/24 (document attached), they were adamant they could not remove the **** charges, because "it wasn't updated in our system". I never received correspondence from any party stating that it was my responsibility to update insurance in their system, since I have never had to do so my prior two years of living on property. While they verbally apologized for their error, the only concession they were willing to offer was the removal of my $170.30 late fees, they caused me to incur, since "this is the first time in 2 years that I have been late". I would not have been late if not for the fact I was following their instructions. Additionally, in order to pay rent I would either need to pay rent in-person or pay extra to do an online money order, further inconveniencing me for a problem they created .

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ShyRoyce ****** regarding The Student Living Apartments she worked at . I looked at a unit at the icon and submitted my $500 security deposit. I was advised I would move in on August *******. I contacted The Icone few days before to make sure my unit was ready for move in . When I contacted the icon I spoke to ShyRoyce ( Leasing Agent) advised me that maintenance moved someone into my unit. I Advised Shy ***** that I would like my $500 to be refunded back to me since they moved someone into the unit I put a security deposit down for . I advised ShyRoyce that I would like for my refunded $500 to be mailed to my home . Leasing agent advised me tat of *****. After 60 days I contacted The Icon and spoke to ******** ( another Leasing Agent). ******** advised me that it does show in there system that my $500 refund was addressed back to The Icon. I asked Leasing agent how could that be when I specifically told Shy ***** to send my check to my home . No one could give me a reason why my check was mailed back to the icon when I never moved and I advised shy ***** to send my check to my home. Now here it is in December and I have yet to have gotten refunded. I have contact Shy ***** directly and she hangs up on me. I called The Icon and they have my number blocked ! Please help me get this resolved, I just want what is owed to me .