Business ProfileforRoto Rooter

We called Roto-rooter to come out and fix a broken main water pipe. Initial call was placed about 8:15 AM. On connecting, Roto-rooter despatch (?) was provided the information requested and we were informed that a scheduler would call within 1 hour to provide us with the plumber details etc. Since we did not hear back after over 2 hours, I called back to check on status. This process was repeated several times over the day, when they changed plumber (3x) /timing etc. Finally after multiple calls and re-schedulings, the techs showed up at about 8:30 pm. They provided an estimate for the work and requested that we sign authorize the work order. They indicated that they could wrap up the work quickly so that we could have water that night. At 9:30 PM, they stopped work since they had to procure a part from ********** to but returned with the incorrect part. So work had to be stopped and they were to come back next morning. They came in at around 9:30 AM the next day, since they had to stop and purchase the part needed and proceeded to fix the broken pipe. After they fixed the broken pipe, they indicated that they would need to come back next day (minimum of 12 hrs) for the "glue" to cure, and could not open the water till then. This was entirely new information at this point. We got into a discussion and we requested that they fill up the hole and we would turn on the water later which they refused. They indicated that if they did that, the warranty would be void and we agreed that it was ok to do so. Unfortunately, they decide to leave anyway, without finishing the job indicating that we refuse to pay-no invoice was provided. We never received an invoice. Instead, we have been contacted by a debt collector to collect a debt owed. The amount of the collection was more than 2x that we were provided as an estimate originally. This is a business that is bait and switch charging large amounts for their work. BBB should investigate their business practice.