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Business Profile

New Car Dealers

Tuttle Click Automotive Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tuttle Click Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tuttle Click Automotive Group has 5 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a car from Tuttle Click ******* with complimentary service included as part of the sale. Only problem is it is literally not possible to make a service appointment. I have called for the last 3 weeks, unable to get a service appointment and every single appointment over the next year is unavailable on their online service scheduler. I am now far past scheduled service and worried about damage to my car all because I have been unable to schedule service.Complete bait and switch, working to pursue further action. Files below won't let me upload videos but have a full video of trying to schedule service appointments

      Business Response

      Date: 10/27/2022

      We are sorry it was difficult to make an online appointment. Our service manager spoke with you and scheduled your appointment.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To answer your question, l went to Tuttle Click, **** in ******, ** on 8/16/22, sat with ***************, he looked over my Jeep, took pictures of my Jeep, then drove my Jeep, to the Paint Person somewhere on the lot of Tuttle -Click, **** for the paint person to inspect it, he was with the paint guy for over 30 minutes !!! When *** came back he said, l would be about 2 about weeks, before he could get me in, plus it would not cost me anything, ( I have the Tuttle-Click, **** print out Work Order Receipt ), again he said, it is Jeeps mistake, for putting Steel Hinges on Aluminum Doors !!! " Well, it has been over 2 months, l have called him, ( *************** ), his manager, ( ******************* ), both promised me they would call me last Friday 2 weeks ago, to get me in !!!Nothing, l have not heard from anyone at Tuttle Click, **** I have called the Jeep ***** Number, for complaints and problems, they have a case number for me !!!!It is : ( ******** )The last case manger from *****- Jeep Number, email this email below on October the 1st, and I find it, useless !!!----------------------------------------------------------Good Afternoon,Due to inclement weather, we are expecting delays in communication for the next ***** hours. Your case manager will reach out to you as soon as conditions allow. In the meantime, we encourage you to continue working with your servicing dealership. Thank you for your patience and understanding.Regards,********************************* *************** ************* ---------------------------------------------------------I have never experienced the total unprofessionalism of what Tuttle-Click, **** has treated me !!!No regard of not getting back to me and now I have to make time by filing a complaint to the BBB to get my vehicle fix, it is just shameful, time and energy, I will never get back !!!Please HELP !!! Thank you !!!*******************************

      Business Response

      Date: 10/05/2022

      Our Service Manager spoke with ********* and confirmed she is aware we are waiting for approval from Chrysler to continue with the repair.

       

      Thank you

      Customer **********************

      Customer Answer

      Date: 10/06/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************************

       

    Tuttle Click Automotive Group is NOT a BBB Accredited Business.

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