Complaints

This profile includes complaints for Tuttle Click Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tuttle Click Automotive Group

  40 Auto Center Dr Irvine, CA 92618

• 

  Tuttle Click Automotive Group

  43 Auto Center Dr Irvine, CA 92618

• 

  Tuttle Click Automotive Group

  38 Auto Center Dr Irvine, CA 92618

• 

  Tuttle Click Automotive Group

  41 Auto Center Dr Irvine, CA 92618

• 

  Tuttle Click Automotive Group

  33301 Camino Capistrano San Juan Capistrano, CA 92675

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2020 Ram 2500 truck to this dealership for warranty repair and recalls. The truck was in their possession from APR 18, 2024 through June 21, 2024. Upon receipt of vehicle I noticed and reported damage to DS front fender. They agreed to repair. On April 14, 2025 I took my vehicle back to dealership to report more damage that went unnoticed until now. They documented and took pictures, and offered $350 for repairs. The damage that my vehicle incurred will be more than $350. The damage is in an inconspicuous area between the cab and bedsides, obvious damage from when they removed my truck cab for repairs.

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/30/2025, I entered into a 36 month lease agreement for a Hyundai Ioniq 5 Limited trim model. At the time of the lease, I expressed my interest in test-driving the vehicle. However, I was informed that the car was in "transport mode" and required a software reset. I was assured there were no material differences between the 2024 and 2025 models and, given that this was the only 2024 unit available, I agreed to proceed based on the dealerships promise that a simple software update would resolve the issue and that the vehicle would be ready for delivery by Monday. I was further assured that the vehicle was covered under a comprehensive 3-year warranty. Regrettably, immediately after the lease documents were signed, the sales person revised his initial assurances. He informed me that the vehicle might require up to a week for repair. sales team failed to provide proactive updates regarding the status of the vehicle. My inquiries were consistently met with vague and unsatisfactory responses. I subsequently contacted Hyundai customer support and opened a formal case to seek clarity. Only then did the dealership's sales manager admit that the vehicle required a part that was currently on ************ present, I haven't seen anything so far to demonstrate that the sales manager is honoring anything he agreed to and I have no visibility on whenor even *** will receive the leased vehicle. As this is a lease, I am expected to continue making the payment. It is especially concerning that the dealership concealed the full extent of the vehicle's issues during the transaction and has since demonstrated a lack of transparency and cooperation. I raised this concern to management as this dealership is part of Tuttle Click automotive group but received no response and my email address was blocked by this group

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Turtle Click Mazda regarding an unresolved refund for services I canceled. Below are the details of my case:Nature of the Transaction:I purchased a ************ Protection plan and a Prepaid Maintenance Program on September 19, 2024.Cancellation Request:On October 13, 2024, I visited the dealership, signed the necessary forms, and submitted my cancellation request for both services. This was done within the 30-day return period, and during this period, there was no use of any of the mentioned services.Attempts to Resolve the Issue:Since submitting my cancellation request, I have contacted the dealership several times, but I have not received any refund nor been provided with an expected timeline for when the refund will be issued.Reason for the Complaint:It has now been over two months since I canceled the services, and despite my patience, I have not received the refund. As the car is fully paid off and no loan is involved, I believe this matter is straightforward. The delay in processing the refund is unreasonable.Resolution Requested:I am requesting that the dealership promptly process and mail the refund for both services. I would appreciate it if this matter could be resolved within the next 5 days.Supporting Documents:I have attached the following supporting documents:- A confirmation email for the cancellation - Proof of purchase for the ************ Protection and Prepaid Maintenance Program.- Correspondence with the dealership regarding this issue.

  Business Response

  Date: 12/30/2024

  This matter has already been resolved.

  The customer was contacted and will pick up the refund check this week.

   

  Customer Answer

  Date: 12/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership took my car in for warranty work on 05/24/2023.They provided a complementary rental vehicle to me through Enterprise which was supposed to be zero cost to me.When service work was completed on 05/30/2023, I returned my car to Enterprise and was not billed for my rental as they would be billing the dealership per the paperwork I provided.According to Enterprise, the dealership never paid for the rental so Enterprise billed me on 01/30/2024.The dealership refuses to reimburse me for this rental.

  Business Response

  Date: 05/06/2024

  Garret,

  We apologize for the accounting error. We thought the Enterprise charge was already paid. Our service manager spoke with you, and you will receive a reimbursement check.

  Tuttle-Click Customer **********************

   

   

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint about dealership not fixing a seat cover tear under warranty,The seat cover tore on a brand new vehicle and the Dealership claimed it was an outside influence. I disagreed with them but they decided to still not cover it. I am a small guy and there was no outside influence and the vehicle is brand new so there should not have been a tear. Their general manager was rude to me and did not care to help at all. I contacted the Hyundai and they said that the dealership is the one that I have to deal with and washed their hands as well.Also, dealership did not follow up and I had to contact them every time to get anything out.

  Business Response

  Date: 04/11/2024

  *******,
  
  As we explained to you previously, we need authorization for warranty repairs. Repair requests are sent to a factory representative who will approve or deny a repair claim. When we submitted the seat repair claim for your vehicle, it was denied by Hyundai factory. It was Not our decision. Our General manager spoke with you and explained all of this in detail. You state in your complaint that our dealership refused the warranty repair. You know this is not true. As a Hyundai franchise dealer, we must have factory approval to cover a warranty repair expense. It is not up to us.
  
  Tuttle-Click Customer **********************

  Customer Answer

  Date: 04/15/2024

  I understand what the Dealership have stated, however, they did not submit a clam to Hyundai properly and according to the Hyundai there is only one warranty request submitted under a wrong warranty request.

  Business Response

  Date: 04/22/2024

  *******,
  
  We need authorization for warranty repairs. When we submitted the seat repair claim for your vehicle, it was denied by Hyundai.It was not our decision. As a Hyundai dealer, we must have factory approval to cover a warranty repair expense.
  
  Tuttle-Click Customer **********************

• Initial Complaint

  Date:10/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a new Ram Promaster Van because they did not have one in stock. They said I needed to put down $3000,00 deposit to place the order. They also stated this would be refundable if I choose not to take the vehicle. I canceled the order a month later and they now refuse to give me back my deposit. Enclosed is a copy of the receipt. The sales person is ***************************. I have tried several times by email and going to the dealership in person to get my deposit back and they refuse.

  Business Response

  Date: 10/30/2023

  *********************,

   You ordered a Very Specific Promaster to meet your specific needs. We explained to you that this vehicle will be very tough to resale now that you have backed out of a special order. We also explained to you that deposits are refunded at the time the vehicle is sold to someone else.

  You were made aware of this information when we spoke with you. We will work on moving up this date.

   

   

  Customer Answer

  Date: 10/31/2023

  The response from the dealership is not accurate and not true.  The sales person never stated that my down payment could not be refunded if I canceled my order.  In fact he stated that my deposit was fully refundable for what ever reason I decided I no longer wanted to purchase this promaster van.  I have made contact with other dealerships in the area about their policy regarding ordering vehicles and all stated that they always fully refund a deposit made on a vehicle ordered if the customer no longer wanted the vehicle ordered.

  Therefore, I am requested my $3000.00 down payment be refunded immediately.

  Customer Answer

  Date: 11/21/2023

  The dealer resolved the issue.  Please close this case.

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I experienced the worst service from Tuttie-Click by Chrysler located 40 **************. ****** ** 92618.Start 01/13/2020 issue was over heating after one year of purchasing the 2017 RAM **** QUAD CAB 4X4.Dealer has informed me recall at that time and replace my thermostat with notifying me finished 02/17/2020 they never provide loaner or replacement for rental.2nd time Service 02/2023 and 04/2023 with same issue they replace thermostat and water pump and radiator and hoses. Also no loaner car and bad customer ********************** I had to pay total $13100 for ************* and rental. 3rd time with same issue 10/21/2023 dealer refused the towing to unload to the service or check the issue advice me go to other dealership.

  Business Response

  Date: 10/24/2023

  To whom it may concern.
  Tuttle Click would be more than happy to look at ************** 2017 Ram ****.
  The reason we were forced to turn away the vehicle is that we cannot ask our employees to work on a vehicle that has an infestation of any type of insect, whether it be Roaches, Fleas, Bed bugs etc.  
  Due to the insect infestation inside vehicle, roaches were coming on to our premises,surrounding and crawling on our employees.
  The last time we had possession of ************** truck, we tried to rid the vehicle of this problem, unsuccessfully.
  Again, we appreciate ************** as a customer, and if this issue is resolved, we would be more than happy to work on his truck. 

   

  Customer Answer

  Date: 10/25/2023

  To whom it may concern
  I use the truck for construction work I assure my truck clean i detailed from inside and outside before l towed the truck to the your dealership. 
  And also you didnt give chance to unload the track to the yard to inspect if is clean or not you turn me down and refuse to serve customer and your own product (truck).

  Business Response

  Date: 10/25/2023

  To whom it may concern,
  As we responded before, Tuttle Click would be more than happy to look at ************** 2017 Ram 1500.
  We appreciate ************** as a customer, and when this issue is resolved, we would be more than happy to work on his truck. 

   

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a **** F-150 Platinum pickup truck for over $86,000. Was told that the manual for the vehicle was in the vehicle as part of Sync system and told the salesperson (***********************) that an actual manual/book would be required, to which he agreed to supply as part of the deal. However, when I picked up the vehicle the manual was not available and was told it was ordered. Over a period of two months I would check weekly on the status of the manual and was told many excuses - I.e. order delayed, wrong item received, parts department lost the order. Now for the last month, my inquiries have gone unanswered. Thus my desire to seek help in resolving this matter and receive the manual I was promised. I was dealing with a new car salesperson, not a used car salesman.

  Business Response

  Date: 11/18/2022

   

  ********************, We apologize for the inconvenience regarding your car manual.

  As promised, our sales manager personally gave you the owners manual a week after you purchased the truck last August. We know this wasnt the most convenient situation for you and for that we sincerely apologize. Please feel free to reach out to us with any other questions or concerns.

   

  Customer Answer

  Date: 11/18/2022

  Hello,

  I am sorry but the Sales Manager provided me with a small supplement to the vehicle manual, not the actual the actual vehicle manual which is approximately *********************************************************************************

  Thank you.

   

  *************************

  Stremicks Heritage Foods, LLC

  Business Response

  Date: 11/21/2022

   

  ********************,

  Unfortunately, **** does not offer the traditional owners manualany longer and only offers supplements. We know this is a change from what we are used to, but at the dealership level we do not have any control over this. We tried to locate a traditional manual for you, but they no longer make them at the manufacturer level.

  If there is anything we can do to help with issues with the truck, please do not hesitate to reach out to us.

  Customer Answer

  Date: 12/02/2022

  Hello,

  As a condition of the purchase of the vehicle i was promised a complete/full manual for the vehicle by the Sales Consultant (***********************). I have numerous text messages from *********************** stating that he would supply me with the requested manual and that it would entail ordering it from a company that produces such manuals. please supply me with the manual as soon as possible.

  Thank you.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my ******* Navigator to Tuttle Click Capistrano **** in for a recall. My car while in the dealership for repair got a tear in the drivers seat. My car is kept in immaculate condition. There were no tears when I dropped the car off. And now there is a tear. It was clearly done while in ****'s care. My car was detailed a few days before going in. I asked them to repair the tear that they did and are refusing. The dash was worked on for the recall. They were going in and out of front part of car. It should not be at my expense to fix what they damaged I'm asking for your help in resolving this. The address for this dealership is ***** Camino Capistrano San **** Capistrano **********. PH-************

  Business Response

  Date: 11/15/2022

  This vehicle was in our service department for repairs, but there were no damages caused by our staff.

  As you can see in the photo, the small crack in the driver's side seat is normal wear and tear for an older car. Our service manager spoke with the customer and has offered to repair the crack at no cost as Good Will.

   

  Customer Answer

  Date: 11/16/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent our daughters car in for repair on August 9th. The car had been to a Jeep dealership in ********* Obispo for similar electrical symptoms that cost ** $1400 back in June. Tuttle click ****** still has the car after 3 months. They have requested 3 diagnostic fees. We have agreed to pay 2x. The charges are now in excess of $1800. No rental car was ever granted. They said the car was to be done 2 weeks ago, but then asked for a third diagnostic. They then told me their mechanic only works on Thursdays and Fridays. I have contacted corporate. No changes. I feel that we deserve significant compensation for the massive hoops we have had to jump through to manage our transportation needs for 3 months so far.

  Business Response

  Date: 11/10/2022

   

  Mrs. ******** Jeep came to ** from another dealer who was unable to repair the vehicle. It has been extremely difficult to determine the issue. We have diagnosed the problem, and it needs a shifter assembly. Unfortunately, this part is on back order. We have no control over when the part will be available. When we receive the part, the repair will be completed within one day.