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Find a Location

AutoNation Toyota Irvine has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAutoNation Toyota Irvine

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers new automotive dealer services.

    Business Details

    Location of This Business
    9101 Research Dr, Irvine, CA 92618
    Years in Business:
    35
    Business Started:
    4/26/1989
    Business Incorporated:
    4/26/1989
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Lew Webb's Irvine Toyota
    • Irvine Imports Inc
    Business Management
    • Mr. Peter Fice
    • Mrs. Sheila Pontikos, Customer Relations Manager
    • Mr. Omar Gulam, General Manager
    • Ms. Summer Cornelio, Customer Relations Manager
    • Mr. Bernie Unrien, Customer Relations Manager
    Contact Information

    Principal

    • Mr. Peter Fice

    Customer Contact

    • Ms. Summer Cornelio, Customer Relations Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    21 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a used Toyota Mirai from this dealership on March 5th. Before purchasing the vehicle I asked the sales manager, *************************** and the salesperson *********** (whom sold me the vehicle) if the vehicle came with a prepaid fuel card as advertised by Toyota when you purchase a Mirai. They both told me they can give me a used fuel card from a previous Mirai owner. When I took delivery of the car they didn't give me a card and I had been asking several days/weeks after purchasing the car if they could give one to me. The sales manager finally got back to me and gave me a faulty card that had belonged to someone else. Days later I got a phone call from ***** telling me he would give me a new card that would work. The screenshots I have provided are from ***** telling me specific days he would have the card for me. He kept on pushing it back until eventually he told me he could no longer give me the card. I called Toyotas corporate number about this experience and learned that the fuel cards are non-transferrable and I should have never been told I could receive a fuel card when buying a used Mirai, nor should they have ever given me someone else's card. I would like to return the vehicle to the dealership since I was told I would receive a fuel card and never did and I would like a reimbursement for the fuel I purchased out of pocket.

    Customer Reviews

    8 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Art C

    1 star

    02/15/2024

    Do not buy cars from this place. I bought a Jeep from here and it broke down within a month. I called and they asked me to bring it in, I sat in the check in line for about an hour to be told to take it to a Jeep dealer. They did not honor the warranty and told me to take it to Jeep. If they fixed it, it would take them over a month to get my car back. They denied me a rental because the car was not a Toyota. Never went back to this dealer. They offer you extended warranty that they don't honor themselves. Now they keep sending me letters about extended warranty, I told them to take me off the list many times and they still send me the letter. They even found my new address. SAVE YOUR SELF HEADACHES WHEN YOUR CAR BREAKS DOWN. DO NOT BUY HERE.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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