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Business Profile

Mortgage Lenders

E Mortgage Capital
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for E Mortgage Capital's headquarters and its corporate-owned locations. To view all corporate locations, see

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E Mortgage Capital has 20 locations, listed below.

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    Customer Complaints Summary

    • 67 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continually calling from multiple numbers and sending texts all within a few hours. Not sure why they are so relentless or why they are calling me to begin with. Cant block the #s because then they just call from another one.

      Business Response

      Date: 04/19/2023

      We will remove the phone number from our database, please not there are multiple companies under the name E Mortgage and we are often confused. 

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never reached out to this company but they keep calling and harassing with me with multiple calls a day and leaving voice-mails. I'm not sure who sold my information to them, but they did not get my contact information from me. They I've tried blocking their number but they keep calling from different numbers.

      Business Response

      Date: 02/24/2023

      We will remove the customer from our database. 

    • Initial Complaint

      Date:02/20/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently filled out an application to see if I pre-qualify for a new home loan through my loan officer. My phone has been blowing up non stop with calls and text messages from this business. I recieved a text and an hour after I didn't respond another one was sent out asking me to contact them. This is a bit aggressive since this was happening before 11am. I would like them to stop contacting me.

      Business Response

      Date: 02/20/2023

      We will remove client from our database and cease communication. 

      Customer Answer

      Date: 02/20/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

    • Initial Complaint

      Date:12/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently applied for a mortgage through a local agent, unrelated to e-mortgage. After my credit was run for mortgage approval, I began receiving calls from e-mortgage. They called as many as 50 times a day last week. Either they hang up when I answer the phone or acknowledge that I am not interested but do not take me off the call list at least six times. Usually, when I ask to be removed, I am hung up on. As of 10:15 AM, I have received eight calls. I did not apply for a mortgage through e-mortgage and would never get a mortgage through them based on their ridiculous practices

      Business Response

      Date: 12/19/2022

      We will remove them from our list.

      Customer Answer

      Date: 12/19/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************

       

    • Initial Complaint

      Date:11/23/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently applied for a mortgage through a local agent, unrelated to emortgage. After my credit was ran for mortgage approval, I began receiving calls from emortgage. They have been calling *****x a day for the last week. Either they hang up when I answer the phone, or they acknowledge that I am not interested but do not take me off the call list, so I continue to be harassed. I did not apply for a mortgage through emortgage and am in no way interested in doing business with the company. It should be illegal for credit bureaus to sell my personal information in the first place. But regardless, that should not give a mortgage company the right to continuously harass people.

      Business Response

      Date: 11/23/2022

      We have removed the client from our database. 

      Customer Answer

      Date: 11/23/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************

       

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been being harassed by E-mortgage via several phone calls in a week and now several daily. Every time a e-mortgage telemarketer calls me, I tell them I'm not interested and please stop calling me. I have blocked several of their phone numbers. E-mortgage employees have assured me that my name would be added to a do not call list. Every time I'm assured this, I get a call from another emortgage telemarketer 20 minutes later.

      Business Response

      Date: 11/01/2022

      We have deleted from our records. We are doing what we can however there are 4 other E Mortgage companies other then ours so there may be some confusion between our company which is called E Mortgage Capital, and E Mortgage Home Loans, E Mortgage Management, E Mortgage Financial, E Mortgage Now and E Mortgage Fundingwe are bearing the consequences of other companies  companies with a similar name. We apologize for any inconveniences this has caused and we will do our part. 

      Customer Answer

      Date: 11/01/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************

       

    • Initial Complaint

      Date:08/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the following text message at **** PST from a man name Sani with EMC: *********** this is Sani with EMC. Your file got assigned to me, when is a good time to review & lock your rate? https://www.emortgagecapital.com/cl/******************* In speaking with my current home lender, my information and/or file was not submitted to eMortgage Capital nor any other company. I received this text early in the morning and I do not appreciate the timing of the text nor the the misleading content in calling the phone number, I inquired about the location of their office and it being located in Orange County (same time zone). I advised them to not contact me again. Im asking to look into this unscrupulous business activity and consider pulling your BBB certification for this business. Thank you

      Business Response

      Date: 08/10/2022

      We will remove client from our list and not contact again. Sorry for trying to do any business with client.

    E Mortgage Capital is BBB Accredited.

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