ComplaintsforE Mortgage Capital

Mortgage Lenders

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Initial Complaint
04/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The company texted me without me ever having contacted them about a mortgage. They use credit bureaus to create a list of people for them to spam call/text and bother people having their credit pulled for mortgages. I would like to be taken off of their database.
Business response
04/18/2024
There are several other companies with the name E Mortgage so we aren't sure if this is our company or not but to be on the safe side we have added you to our internal do not call list. Credit bureaus legally provide us with information about customers shopping for a mortgage and many of them are happy to hear from us as we often are able to offer a better deal, but having said that we also are more than happy to honor anyone's wish to be put on our internal do not call list.
Customer response
04/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*******************
Initial Complaint
04/10/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I saw the exact same complaint on 3/7/24, to which the company replied they were ending this campaign immediately. I can confirm that never happened, as I received the exact same text message.This seems very suspicious and misleading. Just as the last complaint stated, all parts of the text message pushed urgency, exactly as scammers do.The unsolicited text message made me very uncomfortable, and put a bad taste in my mouth.
Business response
04/12/2024
As I stated in the previous response on 3/7 a vendor set up that campaign without corporate approval. We do not tolerate that. I have reached out to this party to see if they are getting messages from E Mortgage Capital or E Mortgage Funding (which is not us) I spoke with my team and was assured going forward the language in the messaging was changed.
Customer response
04/12/2024
This practice is in general (cold texting people who do not want any business with you) is disgusting. Remove me from all contact lists.
Business response
04/13/2024
We have added you to our internal do not call list. I was hoping to speak with you to track down further information. Your information was provided to us by the credit bureaus as someone who is shopping for a loan. We work very hard to honor peoples wishes. I would suggest because the credit bureaus are selling your data you may want to sign up on the national do not call registry so other mortgage companies don't contact you as well.
Customer response
04/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***********************************
Initial Complaint
03/07/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am in the process of inquiring with my ************ about my Home Equity options, and despite me never having heard of or interacted with him in any way before, ******************************* from E Mortgage Capital sent me a quote with a message with the wording "Hi ****, I've put together a quote based on today's pricing based on the information provided[...]", and gave me two options of rates and aske me which one I want.This is EXPLICITLY and OVERTLY worded to PREY on people who may not have noticed it is from someone they have NOT interacted with "today" and have NOT explicitly "provided" information to.Those two words, "today" and "provided", are intentionally selected by E Mortgage Capital and ***************************** to TRICK people in to engaging with them. Additionally, them giving two options and asking the recipient to choose one with follow-up texts builds a sense of urgency to further trick people.All classic phone and internet scam techniques.This is a shameful and deceitful way to get people's attention and money, and it needs to stop.
Business response
03/15/2024
Thank you for bringing this to our attention, this solicitation was part of a campaign of leads purchased from a credit bureau of consumers who are shopping for a mortgage. The advertising agency that put this together did not run this by compliance per our company policy and will be ended immediately.
Initial Complaint
12/19/2023
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Keeps calling me
Business response
04/02/2024
We have added ************** to our internal do not call list.
Customer response
04/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*****************************
Initial Complaint
10/10/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company somehow got my information and has various people and numbers contacting me by calling multiple times a day and texting me. They are running my credit information and won't stop. I have not been able to block them from contacting me.
Business response
10/24/2023
I have added ********************** number to our internal do not call list. I can assure her that we have not run her credit report. Most likely trans union has sold her number as someone interested in a home loan and there are probably 20 different companies that are calling her. Additionally, I have no way of knowing if it even our company that is calling as there a several companies with a similar name to ours. I have left her a number to reach out to me if I can be of further assistance.
Customer response
10/26/2023

Better Business Bureau:

The company still contacted me after what I asked for was to stop contacting me. He said he didn't even know if it was his company calling and texting me from different numbers, after I told them to stop. Where did I get their info then lol! I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***************************
Initial Complaint
09/26/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company won't stop calling me. I have requested to add me to their do not call list. I get 3 to 4 phone calls every day for the last 5 months or more. I like them to stop calling my phone number! I do not need their services. I'm being harassed with daily phone calls please stop.
Business response
10/09/2023
Hi ****,
We're sorry that you are getting unsolicited calls. Since we don't have your information we would suggest opting out at this link **********************************************; Also we want to point out that there are outside unaffiliated entities soliciting consumers masquerading to be part of E Mortgage. Please opt out at the provided link and we will including you on our internal DNC.
Thank you.
Customer response
10/10/2023
I have already opted out and the calls will not stop to date. I have spoken to someone at your firm and was told this would stop but it hasn't I continue to get calls everyday from an automated call system. This is an internal problem that you guys are unable to stop your automated system from calling me. If I call back the number I get called from it hangs up so I can't talk to the person and request to stop. It has been confirmed that the agents that call me everyday and leaves voice mails work at your firm. They are on your website here is a link to their profiles on your site! Your calls come from this number ************ please look into it and figure out how to stop the phone calls. It is harassment and I'm tired of it. I have tons of voice mails clearly stating the names below and "from e Mortgage Capital" All I'm asking is to stop the phone calls why is that so hard to do? I can change my phone number but why would I do that? I will continue to leave reviews about my true personal experience unless you stop 100% I'm also looking into filing a formal complaint with the **** and the attorney general. I don't want to do this but you guys are forcing me to. I need a solution! You said you don't have my information so here it is *************************** you keep calling this my number which is ************ please don't call this is for your information only! Any solutions I want them here with the BBB.
***********************************
Loan Officer
**** #*******
***************************************************************
Also ****
***********************
Division Manager
**** #*******
*****************************************************
Initial Complaint
08/07/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company representative calls every day, even though I blocked the number. I am a senior and I consider this is harrassment.
Business response
08/14/2023
Dear *******,
We take these requests very seriously and are happy to add you to our internal Do Not Call List. The phone number that you listed in the complaint is missing a digit (916-940-787). We checked our call records and don't have record of that phone number being called but again we would be happy to add you to our DNC list. If you could provide us with the missing phone # digit we will get that done for you ASAP.
We appreciate you.
Initial Complaint
08/02/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
NON stop calls from multiple #'s to my business phone asking for someone that has never worked for me. The associates are very rude and disrespectful.
Business response
08/02/2023
Based on the compliant I have no idea if the calls are even from our company. I need the names of the associates as there are several companies with a similar name to ours.
Initial Complaint
07/11/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I never contacted these people but they will not stop calling my phone from numerous numbers even though I have ask them to stop calling me. They leave me at least 10 voicemails a day.. I have had enough..Just want them to stop please...This has been going on since April 2023.
Business response
07/12/2023
We have added this number to our do not call list. Please understand that there is more than one company that uses E Mortgage in their name and also the credit bureau's sell phone numbers for potential mortgages to numerous mortgage companies so many of these calls may be coming from many different mortgage companies. If you get another call, please ask for a full name and NMLS# and contact us at ************ and if they do indeed work for us they will be dealt with.
Initial Complaint
06/22/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
******** calls and messages (multiple per day) despite never seeking this company's business in the first place. I have blocked the number, but now it is filling up my voicemail.
Business response
06/23/2023
We apologize and will remove the complainant's number from our system. we cannot guarantee other mortgage companies will not be calling during that time frame. please note there are multiple companies under the name E Mortgage and we are often confused.

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