Reviews

Review Details

• Review fromCharles W

  Date: 10/06/2023

  5 stars
  Im very happy with Guardian. Ive had no issues with them so far.
  

  Guardian Litigation Group

  Date: 10/09/2023

  Hi *******, We're thrilled to hear that you're very happy with Guardian Litigation Group and that you've had no issues with us so far. Client satisfaction is our top priority, and we're here to ensure that your experience with us is smooth and successful.If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. Your happiness and trust mean a lot to us, and we're here to support you in any way we can. Thank you for choosing Guardian Litigation Group!

• Review fromTrina D

  Date: 10/04/2023

  5 stars
  Excellent professional service. Friendly and helpful staff. I would recommend Guardian Litigation !
  

  Guardian Litigation Group

  Date: 10/05/2023

  Thank you so much for your kind words and for recommending Guardian Litigation Group, *****! We're delighted to hear that you received excellent professional service and found our staff to be friendly and helpful. Client satisfaction and success are our top priorities, and your feedback reaffirms the dedication of our team.If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to support you every step of the way, and your trust means a lot to us. Thank you for choosing Guardian Litigation Group for your needs!

• Review fromLinda H

  Date: 09/26/2023

  1 star
  Horrible customer service and very unreliable. They actually paid a 25 year old account that had been released to a collection that was written off and part of my divorce decree and was not part of my contract and getting refunds is horrible! Every time you call them, it's a different account manager with a different name. Now they are continuing to send payments to a creditor even after I cancelled this whole contract over 2 weeks ago. Don't use this company!
  

  Guardian Litigation Group

  Date: 09/28/2023

  Hello *****, we were sorry to hear about your decision to terminate your engagement, especially considering the rapid progress we made on your debts. Regarding the settlement you mentioned in your review, our information on your enrolled debts comes from you. We rely on you for the accuracy of that information. We received the information on the account that was settled in an email from you. At time of settlement, we provided you with the name, account number and balance of the creditor account in writing and you confirmed your desire to settle that debt. Unfortunately, 2-3 months had already passed when you realized you did not want to pay that debt. As a courtesy to you, we provided you with a full refund of the fee that we had earned. We wish you the best of luck on your path to getting debt free.

• Review fromJames T

  Date: 09/26/2023

  1 star
  Spoke to them on a Wednesday night and decided to go ahead and enroll. After thinking about it all evening and reading their reviews, I decided to cancel the next day. Thursday evening I faxed them my rescission letter then on Friday I emailed it as well as spoke to representative on the phone to confirm my cancellation. That night I receive a call from them and the representative had no record of my cancellation. I firmly explained that I want to be canceled and Ive already done the necessary steps and DO NOT withdraw my payment which was scheduled for Monday. They confirmed and told me they put a stop on the withdrawal. Sure enough Monday comes around they took my money and now my account is in the negative. DO NOT give this company your banking information!
  

  Guardian Litigation Group

  Date: 09/28/2023

  Hi *****, we are sorry your cancelation didnt process quickly enough. However, we didnt receive your notice of cancelation in time to stop the pending draft. When we spoke to you on Friday and initiated the cancelation, it was already late in the day (730PM EST). By that time, the bank account administrator had already started processing the drafts for the following business day (which was Monday). We did inform you that we would do everything we could to stop the draft, but that with that short of a notice we likely would not be able to. We wish you the best in your future endeavors.

• Review fromCarla C

  Date: 09/22/2023

  1 star
  Scammers. They said they paid on bill and even said they brought total amount down and I still get bill for total amount and no payments on credit bill
  

  Guardian Litigation Group

  Date: 09/26/2023

  Hello ***** and thanks for posting. It is important to clarify that we settled one of your debts less than 3 months after you hired us. The debt was settled in installments, and the creditor will continue to send bills showing the full balance due until the final payment on the installment is made. According to our records, only 1 installment remains for that settlement to be paid in full. Please contact us if you require further clarification.

• Review fromRuth W

  Date: 09/20/2023

  1 star
  I could copy past several of the negative reviews. But instead, I will chronologically list my experience each day. I was to recieve a call back yesterday, and as usual, didn't - because as stated by others, they take your money, then say you are not approved for a loan. It doesn't take a rocket scientist to figure out they knew that from the beginning...when you stop making payments and your credit drops 200 points in 6 months time. All the while they are making 27% plus. Let me put that in perspective - $4,000 for 12 months work of paying off only 1 debt out of 8 and "negotiating" another. Then, after applying for the loan 2 times, the 2nd time, I questioned, and they said I was approved for $13,000, but needed to $14,100. I said I'll pay the difference, so I did. I gave them $1,100 to be able to get the loan and truly consolidate my debt and get my bills paid off and my credit score back up sooner, and get out of Guardian, BUT they say that FreshStart didn't approve me and FreshStart says they won't let me out of the program yet, I need more money for the loan. As of today, they wouldn't talk to me, and said someone would have to call me back. So, before giving a negative review, hopefully, this will turn positive. I'll let you know as soon as I get that call back.
  

  Guardian Litigation Group

  Date: 09/21/2023

  Hello ******, and thanks for posting. We spoke with you on September 19, 20 and 21 and called you back on every occasion as requested. We will continue to do exactly what we said we would do. You hired us in 6/2022 to negotiate and settle $21,275 of your unsecured debt during an estimated program term of 48 months. Putting this in perspective, you are 29% into your program term and we have settled 59% of your enrolled debt. We are currently on pace to settle your debts as per our initial estimate. When you retained our firm, you understood that we are not a lender. We also confirmed that you knew there was no guarantee that you would be approved for a loan in the future. Notwithstanding, the debt settlement acceleration loan companies that we partner with do not rely heavily on credit scores when reviewing loan applications. They look at other factors that vary dependent on the lender, such as timeliness of program deposits, mortgage delinquency, and income, to name a few. We are not privy to their exact processes and cannot impact their decisions. With that said, you spoke with one of our supervisory personnel today and were already connected with another lender. Regardless of the outcome of your next loan application, you are well on your way to getting debt free within the time that we originally anticipated. Our commitment to getting you out of debt has not changed!

• Review fromKathy H

  Date: 09/18/2023

  1 star
  I began dealing with this company, they took out almost $600 a month for a few months before even settling one debt. Mean while, my credit score plummeted. Which I expected, but I was told the amount they were taking was to settle all three accounts. Then they tell me they cannot settle with the other two because I didn't have enough money in my account. I then took those two accounts out of the equation to deal with on my own. I now am attempting to close my account with them and I was on the phone for over two hours and placed on hold multiple times with no satisfaction. When the case manager got back on phone to talk with me he could not hear me and I had to hang up and he had to call me back. The last time he did not call me back and I again had to call, placed on hold for quite awhile before talking with a person,, I can say Thank God he was better to talk with even though he continues to say that he can not cancel my account until I pay them about $1280. Do not use this company, find a company that does not ask for money in advance.
  

  Guardian Litigation Group

  Date: 09/19/2023

  Hi and thank you for the opportunity to respond. We would like to clarify some inaccuracies in your review. Our firm was hired on 1/24/23 to negotiate and settle over $36,000 in unsecured debt over the course of an estimated program term of 48 months. On 4/6/23 only 2.5 months into your program term - we negotiated the settlement of approximately 31% of that debt. Although only 4% of your program term had transpired, we had already placed nearly 1/3 of your debt under settlement. When you inquired about settlement of your other debts, we informed you that your funds were currently being used towards payment of the first settlement but that those funds would be freed up for the next account soon. We also reviewed the fact that we had deferred the collection of our fee to expedite settlement of that large debt for you, but you refused to compensate our firm for the services we provided. Our supervisory personnel have already reached out to you to address your concerns and will be reaching out to you again today. Please make sure you take our call so that we can finalize your disengagement.

• Review fromMatthew J

  Date: 08/11/2023

  1 star
  If I could give ZERO stars i would. I enrolled on 8/3. After sleeping on it and realizing this was a terrible idea, I cancelled the next day. After confirming that my account was cancelled, I even followed up with the person who enrolled me. That person said they had received my cancellation request and no further correspondence was needed.Sure as h*** enough, my checking account was debited almost $500 on 8/11 which would have been my first payment.Clearly, these people dropped the ball and now Im forced to spend even more time on the phone trying to figure out WHY. Why was my account debited when I cancelled my enrollment? Why was my account debited when the person I spoke with assured me it would not be when I cancelled? What if that money was needed immediately for groceries for my children? Or gas for my car so I can go to work? Or my electric? This is absolutely infuriating and appalling.Whats worse is this is a west coast company so I now have to wait hours before I can even speak with anyone. Whats worse is Im sure itll be days if not weeks before I see that $500 again. DO NOT LOOK INTO THIS BUSINESS. I dont care how much debt you have. These people are not here to help you. Theyre here to line their own pockets, assure you that your debt is being taken care of (when its really sitting there accumulating) and then s******* you if you decide to get out from underneath their thumb. Disgusting.
  

  Guardian Litigation Group

  Date: 08/14/2023

  We appreciate the opportunity to respond to ****************** and are sorry to hear about his experience. Sadly, we received notification of his decision to cancel the agreement too late to stop the scheduled transaction. Fortunately, ****************** did not incur any overdraft fees because of the error. If he had, we would have taken care of that for him. To clarify, our customer service department is available from 9am-8pm EST. We have helped thousands of individuals get out of debt. There is no incentive for our firm to do nothing while debt accumulates. If we do not settle debts for our clients, we do not earn a fee. Thank you,Guardian Litigation Group

• Review fromAustin C

  Date: 08/07/2023

  4 stars
  I can only get five stars because Ive just started but so far they have responsive to all of my questions and clearly you have to be making the deposits for them to be able to make settlement if there is no money in the account where you are putting aside savings to pay the debt obviously it does not work so far, I have only made one deposit and will make another as I got a letter right when I started the program about some thing going to court and right away they are calling them and helping me so you have to know exactly what this program does and how it works And be willing to put the money in every single month personally, I do not have the time to try to deal with all of this myself. I find it too stressful and Im focusing on getting back on my feet and working hard so I am appreciative of the help .
  

  Guardian Litigation Group

  Date: 08/08/2023

  ******, thank you for sharing your thoughts and experiences with our program. We truly appreciate your feedback and are glad to hear that you've found our team to be responsive to your questions. You've highlighted an important aspect the necessity of consistent deposits to enable successful settlements. We're here to guide you through the process and ensure that your financial journey stays on track. It's great to know that we were able to assist you promptly when you received the court-related letter. We understand that managing debt and financial matters can be overwhelming, and we're here to provide the support you need. Your dedication to making regular deposits is crucial to the success of the program, and we're here to help you every step of the way. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure your journey toward financial stability is as stress-free as possible. Keep up the hard work, and we're grateful for the opportunity to be a part of your journey.

• Review fromJames R

  Date: 07/20/2023

  1 star
  They are ******* they took money from my wife's account with out her permission after she canceled now they say it is under review people you can't take some one's social security money
  

  Guardian Litigation Group

  Date: 07/21/2023

  Dear ************:Although your wife executed an agreement and verbally agreed to set funds aside in a separate savings account, no deposit was ever made. One of our supervisors confirmed this with her during a phone call on 7/20/23. Her engagement was canceled in accordance with her wishes and her bank account was never debited. Should she require documentation evidencing this feel free to contact us. We do wish you both the best of luck in getting debt free.Sincerely,Guardian Litigation Group