Reviews

Review Details

• Review fromAndrew R

  Date: 05/04/2023

  1 star
  This company is a SCAM! The leads are all garbage. People who have already settled on homes. To top it off, they make it impossible to cancel, and they auto renew you even after you ask them not to. SAVE YOUR TIME AND YOUR MONEY! They are also rude and refer back to the "contract" to justify every way that they s**** you over - almost like they take pride in how they worded the agreement to completely s**** you over. Bad leads, bad company, bad people working for them.

  SetSchedule

  Date: 05/08/2023

  Hi ******,Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Your concern has already been forwarded to out Audit team to look into this issue, as we hope to resolve it promptly and accurately.Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. With regards to the cancellation, the invoice that you docu-signed last 12/14/2022 states that cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to ***************************************** reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. *******************************************************

• Review fromSusan B

  Date: 05/04/2023

  1 star
  I cancelled this service less than 24 hours after I signed up for it - didn't even use it. I am requesting a refund and so far they are refusing to refund my money. A reputable company would issue a refund.

  SetSchedule

  Date: 05/05/2023

  **************. Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Please reach out to our Agent ******************* to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end. Best Practices for the SetSchedule Referral Radar **********************************************************************************************************************************************

  Susan B

  Date: 05/05/2023

  Thank you for your response. Since I decided less than 24 hours after signing up that the service would not work for me, I kindly request a refund. I feel any reputable business that stands by their products and services would comply with this. If not, it gives consumers the impression that you are a scam. Please issue my refund. Thank you.

  SetSchedule

  Date: 05/11/2023

  **************. We're so sorry to see that you are under that negative impression. To that end, we would love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ************************************************************************.

• Review fromPeyton A

  Date: 05/01/2023

  1 star
  Set Schedule is pretty misleading. I got a text from one of their reps and it said I'm a broker in Cali and I have referrals for you. Completly misleading. That's not at all what the call was about and I didn't appreciate being lied to to get a call on. At least be straight forward with your purposes then people can decide for themselves.

  SetSchedule

  Date: 05/02/2023

  Hi ******,We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.Your concern has been forwarded to our Audit team, but we'd like to discuss your experience in detail to see how we can improve our process, however, when we checked our system, we were not able to locate an account using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at ********************************** so we can have one of our advocates assist you.If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. *******************************************************

• Review fromErin C

  Date: 04/13/2023

  1 star
  One star only because I had to. Nothing star about scammers! This company is a SCAM! I paid for one year of leads and never received a single lead in my zip code. NOT ONE! The leads that I did receive, not even in my area, we're all garbage. Not one lead even replied or answered a call, text, email, nothing. I told the company I was done with them and they renewed my subscription and charged me $1570 again! I am beyond upset and filing a compliant with the BBB today and everywhere else I can on the internet, including social media. It is so unfair that they can continue to take advantage of Realtors!! They deserve to be SHUT DOWN!!! Do not give them your money or time! Please contact me if you are interested in forming a class action lawsuit! ~********************* Realtor in ***********

  SetSchedule

  Date: 04/14/2023

  Hi ****,We value your business and regret that you were dissatisfied.Internet leads can be frustrating for even the most seasoned real estate agents to work. It is our regret that the leads did not prosper into successful listings.We reviewed your account and invoice you signed last 04/12/2022. Both Master Subscription Agreement and your docusigned invoice states that:You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). Your written cancellation request has only been received last 04/13/2023. On 04/13/2024, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.Membership agreement ******************************************

  Erin C

  Date: 04/14/2023

  I contacted support at your company months ago to notify them in person to not renew my subscription. They did not tell me that I needed to take further actions. Your company is a fraud. You failed me. You did not even send me 1 single lead in my zip code during the entire year I was in the program. Why would I even want to pay you for another year of no leads? Is this a charity?? You are a fraud and you should be investigated and shutdown from doing *****************.

  Erin C

  Date: 09/27/2023

  Posting here so they actually see and hear me: Please email me my leads or text me their contact info by hand. I do not have access to your app. Therefore, I have no access to my leads. I paid your company another $1570 back in April 2023 and have received ZERO leads since then. I recently saw that you actually had a lead in my zip code. The first lead in almost 2 years, first lead ever in my zip code. I would like to reach out to that person. For $1570 I think you can take the time to send me the leads that I have paid for. I have been texting you guys for 2 weeks, no response. I would appreciate some actual communication and real customer service. Thank you.

• Review fromDe R

  Date: 03/29/2023

  1 star
  This company is a SCAM! The service presented is far from what I received. Do not waste your time or money. The salesperson did an excellent job of convincing me that the leads were vetted, verified, and plentiful in my area. THEY ARE NONE OF THE ABOVE! Stated the average price per transaction completed in my area was over $500K. Haven't seen anything even CLOSE to this. Wish I could give ZERO stars. This company is horrible. Promises of great leads and I have received the wrong numbers or info for people who aren't looking to buy or sell and have no idea how I received their contact info. Expensive ****** learned.

  SetSchedule

  Date: 03/30/2023

  Hi ****,Thank you for posting a review and were sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.Internet leads can be frustrating for even the most seasoned real estate agents to work. We reviewed your account and saw that you only signed up last 03/17/2023. We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Your concern has been transferred to our Agent Success Consultants to discuss how to make the most of your membership. We are committed to seeing success with you during this partnership and will not stop working with you towards that end. We would also love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here:***************************************************************************** Partners *******************************************************************************************************************************************************************************

• Review fromKristina Kaye K.

  Date: 03/24/2023

  1 star
  Wish I could give zero stars. This company is horrible. Promises of great leads and I have received wrong numbers or info for people who aren't looking to buy or sell and have no idea how I received their contact info. In addition, they send me up to ***** miles from my location to a buyer where price of property is $250K or even less. That's an insult. I purchased their services since October 2022 and made ZERO DOLLARS. Today is 3/24/2023. Their sales people are great on the phone, keep lowering the price and ask you things like "how many leads can you handle per day?". After being pressured, and now wishing I would have read the reviews first, I signed up. The salesman made sure that I will pay for their services upfront and in full....

  SetSchedule

  Date: 03/27/2023

  Hi ****,Were sorry to hear that your experience was not of the quality you expected.Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent ******************* and they should reach out to you to discuss the issue further and to help you optimize your membership.SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).*******************************************************************************************************************************************************************************

  Kristina Kaye K.

  Date: 03/27/2023

  Set Schedule never sent me leads, mostly seller's leads that I originally requested which is in 10 miles radius from **************. The salesperson assured me that this is what I will be getting. That never happened. I've been getting a lot of them about ***** minutes drive from my ******************** Price range of these leads were probably good for 2008 when market collapsed, 90% of them were bad numbers, bad email addresses and /or lead told me that they never asked for help. There was ONE seller's lead that told me that she has an agent.

• Review fromLamar B.

  Date: 03/22/2023

  1 star
  **Worst ******************** I've ************************* is full of BS! The salesperson did an excellent job with convincing me that the leads were vetted, verified and plentiful in my areas. THEY ARE NONE OF THE ABOVE! Something in my gut told me to check reviews before signing. I knew it was a 12-month agreement, but that's why I asked the salesperson could I get my money back if I changed my mind in 30 days. He danced around the question, but he didn't say the payment was non-refundable after the very moment I signed either. I pressed more for a direct answer, and he said they would attempt to fix any problems with the service first, but if I still didn't like it, they would refund my money. NOW every supervisor I've spoken with keeps pointing back to this supposed "Master Subscription Agreement," which was in no way presented on the contract I DocuSigned. It's somewhere else on their website I guess. The text message alerts are the most annoying because they direct me to leads that are outside my areas, and the phone numbers are mostly invalid. The few leads that I have actually spoken with either don't recall inquiring for an agent or they already did MONTHS AGO and have bought their freakin' house already! I was promised there would be tons of quality leads around my "Center Points" delivered daily. Why are there no phone icons (leads) on my map... except for further north in the *************** and inside the perimeter. That's not what I signed up for. If leads are scarce in my areas of southeast metro Atlanta, then I should have been shown that on the map beforehand, so I could have made an informed decision based on the facts. It's your classic bait and switch with these Set Schedule folks. Lastly, they make no effort to try to listen to your claim and refund your money, no matter the circumstances. No matter what you say or how angry you get, they don't care that their reputation is trash, and will not refund your money! THEY SUCK!

  SetSchedule

  Date: 03/23/2023

  Hi *****,We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process.We do not issue a refund because the Annual Membership that was purchased thru the docu-signed invoice dated 02/28/2023 calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement. Internet leads can be frustrating for even the most seasoned real estate agents to work. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Please reach out to our Agent ******************* to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.Membership agreement ******************************************

  Lamar B.

  Date: 03/23/2023

  Funny, how after I've ready over 20 other reviews consumers have posted and that SetSchedule has so called "responded to," I see a pattern of responses that resembles that of a robot programmed with canned reply messages for negative reviews. This one to me was no different than the other 20 I read before posting my review. Terrible. Instead of hearing us, they rather keep our money and hold unhappy customers hostage for a whole year and watch their online reputation continue to dive. It says a lot about a company when they care more about capturing and holding customers' hard earned money and standing firm on the terms of their unfair contract just on principle alone instead of improving their product/service, satisfying their customers, and doing the right thing for those who were lied to on the phome by ambitious sales reps.

• Review fromMelinda D

  Date: 02/28/2023

  1 star
  SetSchedule provided very bad leads way out of my radius of service. I have looked them up in the ********** real estate commission and will be filing a complaint. I can't believe this company has been in business for 19 years stealing people's money. *****************************************************

  SetSchedule

  Date: 02/28/2023

  Hi *******,Were so sorry that your experience did not match your expectations.Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).*******************************************************************************************************************************************************************************

• Review fromLindsay S.

  Date: 02/27/2023

  1 star
  Wish I could give zero stars. This company is horrible. Promises of great leads and I have received wrong numbers or info for people who arent looking to buy or sell and have no idea how I received their contact info. They never mentioned an auto-renewal and took another year of $$$ out without warning and only upon contacting them did I learn of their non-refundable policy. If their product was that great and they were that upstanding of a company they wouldnt have to scam hardworking realtors out of their money. Dont believe a word of their lies of a sales pitch. They do not deliver. *********************.

  SetSchedule

  Date: 02/28/2023

  Hi *******,Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.We reviewed your account and invoice you signed last 02/15/2022. Both Master Subscription Agreement and your docusigned invoice states that:You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).*******************************************************************************************************************************************************************************

  Lindsay S.

  Date: 02/28/2023

  Youd think by the number of awful reviews not only on BBB but anywhere you search for them on Set Schedule. The only think you were clear on was empty promises and omitting info so that you can take as much money from people as you can without actually coming through on your end with the wonderful leads you so-called provide. So keep coming at problem with your dumb documentation and statements but at the end of the day - youd think you change your policies if so many people are dissatisfied with your services. Trust and believe I will make sure every realtor or every forum is aware of your shady tactics. Maybe I can save them from the mess I and many have endured. Final point - your reviews dont lie. You cant tell me you like having such a negative review not just from me but on here or ******* etcdo better!

• Review fromKimberly S

  Date: 02/25/2023

  1 star
  Honestly if I could give 0 stars I would! Their sales people are great on the phone, keep lowering the price and ask you things like "how many leads can you handle per day?". After being pressured, and now wishing I would have read the reviews first, I signed up. This was in December and it has been over 3 months without even one good lead! I have bought other systems and they can say whatever they like. This is the worst by far! Every month I get a call from them saying that yes, we can see your area is not producing leads, we will work on that. I just wish I had my $2000 back in my account! Total scam! If I operated my business with my clients like this, not keeping my promises, I would not have a business. Realtors are very hard working and when we are promised a system is going to work, and we trust and spend our hard earned money, that is what we expect, for it to work!! Just refund my money!!

  SetSchedule

  Date: 02/27/2023

  Hi ********,Were sorry to hear that your experience was not of the quality you expected.We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. We already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.Strategies for maximizing every opportunity *******************************************************************************************************************