Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 7/14/23.Paid $2721.00.*********** leads.The leads are not actual leads but just random names and numbers of people who are not in the *********** market.After initially getting very few leads they company made some changes to my profile and the number of leads increased but they quality of all of the leads was not good. After a second complaint the leads increased dramatically but once again all of the leads were not good. I have spoken to the company about my concerns and the quality never improves. Most leads are bad phone numbers and the few that are good numbers are not actually in the market for ***********. Order #*****.

  Business Response

  Date: 09/28/2023

  Over a period of time, as you rate our opportunities, use our information and review our research center, our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up.  By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction. I already transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  
  *******************************************************
  
  

  Customer Answer

  Date: 10/16/2023

  I have rated the leads consistently since I started the program on 7/14/23 as bad on all accounts and the quality has not changed.  The few times I actually speak with a lead they have no idea why I would be calling them since they have not been looking to purchase Real Estate.  I have reached out to several other Realtors using the program and they have expressed the same concerns.  

  I would like to request a full refund of my purchase price or a minimum of 75% returned to me of the 9 of 12 months left on the one year subscription and to end the program immediately.  The program is not delivering the leads I have paid for and I feel I am due a return of my money.  

  Business Response

  Date: 10/24/2023

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. You can reach out to our Agent ******************* by following the link below to discuss how to make the most of your membership.

  *****************************************************************************************
  

  They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
  

  Customer Answer

  Date: 10/27/2023

  I have been in sales my whole life and in the *********** business for ten years so I understand the process of converting leads.  The problem is Set Schedule is not providing leads, they are providing names and numbers that if they are actually correct the person I speak with has yet to be in the market to buy or sell.  This business is a scam and it is sad they are taking advantage of people like they have with me. 

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24th, 2023 Rose from SetSchedule reached out to me via text to see if I would be interested in receiving buyer and seller referrals for a 20% referral fee. I did not respond so she texted me again on May 29th via text. I agreed to have a chat to learn more. On May 30th, sales rep *********************** had a call regarding the services SetSchedule offered. He promised DOUBLE VERIFIED real estate leads in exchange for an up front fee of $1,497 for a one year service. I did another call with him on May 31st and signed up that day (account #******. I did the onboarding call and set up my account as they directed me to do in order to receive the double verified leads they assured I would be receiving. Nearly 2 weeks went by and I didn't receive not even 1 lead. On June 13th I reached out to ***** via text to please contact me about my account. He did not respond so I messaged him again on June 14th. He said he would have my account manager reach out. 2 days later someone called me that person said I should be receiving leads daily and said that it was alarming that I had not been. On June 20th I requested to cancel my account (via text to *****). He gave me an email address to contact which I did. Yet another customer success manager reached out to me after that via phone and talked in circles about the platform. Magically that day I received 5 "leads" on the platform and instantly called every one of them only to find out that NOT ONE of them was even remotely interested in buying a house. I do not understand how they were "double verified" or even verified at all. Given the poor customer service and lack of providing what they promised, I requested a refund only to be denied. I have yet to ever receive another lead since that day and it is now September 18th. They offered yet another "optimization" call to try and solve the issue; however at this point I've had enough of those. It shouldn't take that many phone calls for them to do what they promised in the first place.

  Business Response

  Date: 09/21/2023

  Thank you for bringing this matter to our attention. Im very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
  Our Users get the best results through consistent use of the app over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up.  By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction. The invoice that you signed includes 100 Priority Leads (Replenishable Bucket). To help you optimize your membership we will have our Agent Success Consultant reach out to you. They would also assist you with any additional issues you might have.
  

• Initial Complaint

  Date:09/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst company! Never paid them or signed up for anything, and they call/text weekly. all their reviews are bad, cant talk to anyone who can take me off their spam list, and sends c*** texts every day and i call back and noone picks up. When i call the 800, they say they take me off their horrible list, they send texts about referral service, than it transfers you to some crazy customer service center where they barely speak english. terrible company and not sure how to get them to stop contacting me

  Business Response

  Date: 09/21/2023

  We have spoken to our helpdesk team to confirm that your contact info was removed from any & all lists. 
  You should not be contacted by any member of our company. Again, we apologize for any inconvenience this may have caused you.
  
  

• Initial Complaint

  Date:09/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for referrals from Set Schedule, was promised **** actual closings from vetted leads. None of my leads are valid, just angry people that didn't sign up or contact them about property or the number isn't even valid. None of the leads are legitimate!

  Business Response

  Date: 09/14/2023

  As you evaluate our opportunities and explore our research center, our technology becomes increasingly tailored to your specific needs. Users achieve optimal results through consistent, long-term usage. Kindly remember to provide feedback on the leads you've accepted, as this will aid us in improving and obtaining more precise leads that match your preferences. Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible. 

  Customer Answer

  Date: 09/14/2023

  I have reached out numerous times to report these bogus leads, since March 2022 with no luck or true leads! If you look on their comments other realtors have the exact same complaints! I've taken photos of these complaints. Everyone is stating the same issues! Once in a great while someone post they have a successful lead but who knows if that person is real, seems it comes from the set schedule staff 

  Business Response

  Date: 09/21/2023

  Our Transaction Specialist share posts in the SetSchedule app to inspire other members that there's great outcome by maintaining commitment on follow-through and follow-up on leads we provide. Keeping lines of communication open and persistent can position you as the preferred agent for their real estate transactions. I am so sorry to see that you are under the impression that the positive posts are not genuine. You can easily search these members in ****** and see that they are true realtors that we service. 
  
  While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. Please reach out to your Agent Success Consultant to discuss how to archive leads that didnt pan out for you, how to get your lead allotment replenished and how to maximize every opportunity so you can find your next transaction!
  

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Set Schedule back in May of 2023. I purchased three zip codes. They promised I would get leads from these three zip codes. I received about 6 since that time and they all were bogus. I want a refund of my money. I called them several times and they said they didn't have many leads from my zip codes. If they had told me that in the beginning I would not have purchased. They told me they were good leads. Obviously they are not. I am extremely upset as I invested this money thinking I would get a return on my investment. This company should be shut down. *************************** ************. What can I do about this?

  Business Response

  Date: 09/09/2023

  Over time, as you assess our opportunities, utilize our information and explore our research center, our technology becomes increasingly aligned with your needs. In essence, our opportunities improve. Our motto: Work the system. Users achieve optimal results through consistent, long-term usage. By establishing a pipeline of potential customers, it's essential to remain diligent in following up and maintaining communication. By consistently keeping the lines of communication open, you may become the preferred agent for their real estate transactions. Rest assured, I've forwarded your concerns to one of our Agent *******************, who will reach out to you promptly. They will provide guidance on best practices, helping you maximize your membership and explore various ways to leverage the app.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 

  *******************************************************
  
  

• Initial Complaint

  Date:09/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leads are false, phone #'s incorrect, incorrect emails. I was told these are verified leads. They are not. Before hiring this company the senior sales manager ***************************** quoted me all kinds of leads as he told me he was reading them off his computer in my market area which turned out to be false. There is none. I had called the sales manager back serval times and sent him many emails. No response. There reviews are false on line. After digging deeper this company has been sued and many bad reviews on real estate agents getting scammed.

  Business Response

  Date: 09/09/2023

  As you evaluate our opportunities and explore our research center, our technology becomes increasingly tailored to your specific needs. Users achieve optimal results through consistent, long-term usage. Kindly remember to provide feedback on the leads you've accepted, as this will aid us in improving and obtaining more precise leads that match your preferences. 
  
  Since your start date, you've accepted 12 out of 100 opportunities on your package. By exploring the referral radar, you can significantly increase your chances of finding homeowners that could be your next closed transaction. We're eager to regain your business. 

  Please click below for strategies for maximizing every opportunity.
  *******************************************************************************************************************
  
  

  
  

  Customer Answer

  Date: 09/09/2023

  I have called the company twice in the last week and no one has called me back.  I'm having tech issues and this isn't the first time they never called me back for tech support.  The platform is designed to provide leads and connect immediately to the buyer, not once will the system connect you to a live buyer.

  Business Response

  Date: 09/14/2023

  Were sorry to hear that you did not have a great experience. Thank you for letting us know about the poor service you received. Could you please share the issues you are encountering with the app so that we can forward them to our development team for review?

  Customer Answer

  Date: 09/29/2023

  I would like someone to call me from the company.  I have left several messages and no one calls back.

• Initial Complaint

  Date:09/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An employee of the company named *************** is extremely rude and very unhelpful. Promised and quoted 700 leads and has yet to deliver any. Basically a bait and switch program is the scam they are running.

  Business Response

  Date: 09/06/2023

  We deeply regret the unacceptable behavior you recently experienced during your interaction with us. Rest assured, I will ensure a thorough investigation into this issue, and the employee responsible will be held accountable for their actions.
  
  Regarding the 700 leads, considering that your new membership started on September 1, 2023, your premium account is valid for an entire term until next year. This allows you ample time to accept and make the most of the leads that will be directed your way.
  
  We sincerely appreciate you bringing this matter to our attention and again deeply apologize for falling short of your expectations. We kindly request the opportunity to regain your trust and business. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They misrepresented the type of leads that they were selling. I was told that their leads were verified and the person was aware that I would be calling. They totally misrepresented their product and are trying to charge me for an additional year. They intentionally have it so its almost impossible to cancel.

  Business Response

  Date: 09/02/2023

  As you continue to rate our opportunities, utilize our information, and explore our research center, our technology becomes increasingly tailored to your specific needs. In essence, this leads to an enhancement in the quality of opportunities we present to you. Our guiding principle is simple: "Work the system." Consistent, long-term usage by our users yields the best results. By establishing a pipeline of potential customers, it's important to maintain unwavering commitment to follow-through and follow-up. Keeping lines of communication open and persistent can position you as the preferred agent for their real estate transactions.
  
  Rest assured that we've already forwarded your concerns to one of our Agent *******************. They will reach out to you promptly to provide guidance on best practices, ensuring you maximize the benefits of your membership and explore various ways to utilize the app effectively.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  
  *******************************************************
  
  

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an experienced, well respected Top Producer in ********** real estate for 20 years. I signed up for SetSchedule in July 2022 to bring more leads into my group of agents I was mentoring. When they dropped out, I worked the "Leads" myself. By November, every lead I had reached, (most were unreachabel, wrong number and email,) were not interested in selling or buying. They were confused as to why I was calling. They asked that I not contact them again. One woman told me the sales person who had called to solicit her business made Me look bad & unprofessional. Shortly after that, the site wasn't working properly and every time I tried to claim a lead, I saw a warning screen that someone was trying to steal my information. I was on many calls with Setschedule support & finally the issue was fixed. By March I was fed up with the bad/fake leads. I asked to unsubscribe. I was told I could unsubscribe, but I was still *********** the rest of the leads I had "bought". I spoke with support at least 8 times over the next 3 and a half months and reminded them several times that I would not continue with their service once my leads were up. (I was told that I had unlimited time to take and work the 100 "leads" I purchased.) Never once did anyone I spoke with explain that to cancel, I needed to email, not call, one specific email address. On July 27, 2023 I was charged another $1650 for ANOTHER 100 "Leads". When I asked them to reverse the charges and cited the emails and calls I had sent, asking to cancel, I was then told that I was not eligible for a refund b/c I did not cancel on the special email address. Furthermore, it was pointed out to me that I had agreed to an auto-renewal when I signed up the previous July. The representative from ******** ************* was extremely rude to me and told me there's No Way I can have a refund. I looked online and their website was not even in operation. Isn't there anything I can do to receive a refund from this scamming group?

  Business Response

  Date: 08/31/2023

  Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
  The feedback provided by every member regarding the SetSchedule app is valued, prompting us to consistently work on updates to  enhance our services. 
  
  SetSchedule DOES NOT make any guarantees or representations as to the real estate agents ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
  
  Regarding the renewal process, as outlined in the Master Subscription Agreement, you have the option to stop the automatic renewal of your membership by reaching out to SetSchedule through email at *********************************** Requests to cease renewal must be submitted in writing at least thirty (30) days before your membership's annual anniversary date (Membership renewal date. This is also indicated on the invoice you signed on July 27, 2022.
  
  I already transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  
  *******************************************************
  
  

  Customer Answer

  Date: 09/02/2023

  This is not a matter of not working the leads, this is a problem of very poor quality leads that have not been vetted. Most of the leads that were sent to me didn't have valid contact info. Of the ones that were valid, they had no idea why they had been targeted by this company as wanting to sell. I was told by more than one person to never contact them again. One woman said this company makes you look so bad. Their calls are harassing and you should discontinue working with them immediately. She said she was going to report the incident. There was one lead with credit was so poor that they could not purchase. I did not receive any leads that could be nurtured into a sale. I was promised leads that would be thoroughly vetted with accurate contact info. The leads were supposed to be people who were ready, willing and able to buy and sell. This isn"t the case. I believe it is a scam to take our hard-earned money. I have been calling people & doing business over 20 years in ********** as a top producing realtor. I know how to handle leads & how to nurture. My nurtures typically take 1-5 years. I understand it is not instant. But I must have interested parties with valid info to pursue helping someone. The icing on the cake was that I had told the customer service Representatives on numerous occasions that the leads were bad and I would definitely not be continuing their service once my 100 leads were used. Not one of them mentioned what I needed to do to cancel. Even when I sent a cancellation request, after 2 days I received a response saying I had missed the deadline for canceling and if I wanted to cancel there was one special email I had to notify. This is not consistent with what I find with most marketing companies.  I believe it is structured to make it very difficult for people to cancel their subscription. Any one of those customer service Representatives could have helped me cancel when I said that was my intention to do so.

  Business Response

  Date: 09/05/2023

  Thank you for sharing your experience with us. We sincerely apologize that it didn't meet your expectations. We would greatly appreciate it if you could provide us with more details about what went wrong, as this will help us improve and offer you a better experience in the future.
  
  Our Agent ******************* should reach out to you as soon as possible. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  
  *******************************************************
  
  

  Customer Answer

  Date: 09/20/2023

  I still maintain that I was mislead and vital information I needed was not provided.  No one has reached out to me from this company since this dispute began, even though in the response to BBB it states that customer service will reach out to me soon.  I expressed my desire to cancel my subscription multiple times and Set Schedule did not direct me to the only email I needed to do so until it was too late, after they had charged me for another year of fake, worthless leads.  Most of the time the leads they send do not have valid contact information provided. What Set Schedule sold to me was "Vetted Leads" that were to already have had the contact information verified.  That is not what I'm getting.  It was very duplicitous of the representatives to withold the information I needed to cancel until after they charged me again when they knew I wanted to cancel.  I made this very clear on at least 5 occasions over the course of 8 months.  They should not be trusted.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 7/13/23. Salesperson, ***************************, described service to be provided regarding vetted real estate leads, commission split, etc. When Agreement sent for signing, it did not outline any of those services. It is a one page document. A video appointment was made to go over leads specifications, and that appointment was not kept by anyone. When I finally reached someone, on a Friday, I was told that what I had been told was very inaccurate. I was then told I would be contact by phone the following Monday at a specified time. That call never came. Subsequently calls, emails to any address relevant or phone number given were not responded to. Contacted bank to stop payment but it was too late, and after they did their "research", they said they had to charge it back to me and to contact the company to handle the dispute. More calls today resulted in reaching someone in ***************, and then someone in the *********** ***** Finally got the name of the ***** , *****************. Number for "headquarters in ******" was called and ultimately told they would refer the message to him. That handling such matters is not in the job description of ***********. Their message claims they want to give "5 ************** ********************** "offer real solutions", "Just Ask Approach", "Unbiased and valuable answers"...NONE of this is true. I am going to be 89 years old and could not afford the $1776.00. I feel really stupid for buying what that slick salesperson (who they say is no longer with the company) was selling me. I join the hundreds of agents who have been scammed by this fraudulent, criminal, immoral outfit.

  Business Response

  Date: 08/28/2023

  Hi ****,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.

  May we also recommend you go to the SetSchedule ******* channel (*******.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ************************************************************************.

  Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. We already transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible.

  Best Practices for the SetSchedule Referral Radar
  **********************************************************************************************************************************************

  Customer Answer

  Date: 08/28/2023

  The "response" letter sent is a form letter they send to every Complaining person. I have read all the reviews and responses are

  identical. One of the reviews referred to how many times they attempted to cancel, and that they were charged another $1700

  one year later that the Complainant could not get reversed. They are a scam per  100% of the reviews. Not one review was

  even remotely positive. Everyone states they do not provide valid leads; IF ANY!  Several said the leads provided were 

  actually other Realtors! The **************** they refer you to for assistance stated they "only handle buyers or sellers"; NOT

  Realtors! The people I finally got on the line (after trying for hours) told me they were in other countries and would refer our

  concerns "to headquarters". I finally got one to tell me the name of the *** in ******, **********, and when I called there, I

  was told he was not in. Realtors...this is a scam....They are good at marketing it, and have been ripping people off for years.

  Business Response

  Date: 08/29/2023

  Hi, *********
  
  Thanks for sharing your experience with us. We're sorry that your experience with us fell short of expectations.
  
  While we value your effort in expressing your concerns filed thru BBB. We encourage you to give our program a chance and observe its outcomes firsthand. Our Premium membership boasts nearly ***** partners nationwide, making it unjust to be evaluated unfairly due to a handful of repeated online reviews.
  
  After reviewing your account, it shows that you signed a Annual Gold Membership on 7/13/2023 and completed onboarding training with your Agent Success Consultant last 7/17/2023. You'll have membership benefits, including Premium SetSchedule  app access and leads from our referral radar, until July ********************************************************************** your allocation. Your Agent Success Consultant will reach out to you to further address any additional concerns that you have. If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  
  *******************************************************
  
  

  Customer Answer

  Date: 08/30/2023

  The training scheduled NEVER TOOK PLACE  They did not sign on or call as scheduled and did not respond to any calls or texts or emails. This response is a cookie cutter response that was sent to every complaintant who submitted reviews.