Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/19/23 - Entered into an agreement with SetSchedule in which I would pay $898 for which I would receive real estate leads, access to a success code and warm hand referrals of potential real estate clients 9/21/23 - attended virtual onboarding class to learn about how to use SetSchedule. During this class I reported that I did not have the 'referral radar' option available within the app. I was directed to a tipsheet on setting my career as a realtor. I followed those steps and still did not have access to the referral radar. Sent in screenshots showing I did not have access 9/21 - 11/2/23 - multiple phone calls made to SetSchedule and can never reach anyone but a recording and leave voice messages. I have had 2 customer care reps reach out and still have not been granted access to the referral radar. Nor have I received any leads from SetSchedule 11/2/23 - I had an appointment scheduled with a success rep at 12 PM Central. At 11 AM, I received a phone call and was told that my appointment was then and they were waiting on me. I joined Zoom and received message that the host would join soon. At 12:30 PM, still no answer. They are unreachable and uncommunicative

  Business Response

  Date: 11/09/2023

  Hi, *************
  
  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. It shows that ***** talked to you this afternoon about the issue. I also reached out to our Development team to add this to their priority. Your ASC should again reach out to you to provide you an update as soon as possible.
  
  

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My purchase occurred on 8-23-2023, in the sum of $1,200.00. The ***************** that I am a member of is ***** (*****************************) Their contact info is **************. The cities I provide service to and have access to the *** are **********, **************, ******, ********************, ****** and ************. I was told that SetSchedule would provide good quality leads, however they only send leads that are outside of where I service like *****, ******* City and ********* which are over 100 miles away or 2+ hours from the area I service. I am on the Gulf side of ******* and the leads they send are on the Atlantic side, which I have no access to the *** and cannot provide service to customers all the way over there. I am not getting the service I paid for, I am still disputing the charge with my credit card provider. They grossly misrepresented what they were selling me! In fact during orientation I emailed them as soon as I realized the areas were so far outside of where I work, and requested a full refund immediately with no response. I have called numerous times, with no response. I am just requesting a full refund, as this service was grossly misleading and misrepresented.

  Business Response

  Date: 11/03/2023

  Hi,
  To better understand your inquiry, let's schedule a 15-min optimization call. Please follow the link below to find time that works for us to connect.
  *****************************************************************************************
  As a reminder, you can utilize SetSchedule's *********** to find solutions to the majority of the questions you might have. Please utilize the search bar to help you navigate through the ***********: *******************************************************
  
  

• Initial Complaint

  Date:10/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please reimburse and cancel the payment made yesterday of $1497.00. The subscription sold to me by ***************************** was conducted through fraudulently misrepresenting information. He stated the leads were screened for buyers who were ready to purchase homes within a 30, 60 and 90 days time frame. He also stated that any lead who is not interested in purchasing a house within that timeframe, would not be given to me. I would be given leads that were active and ready to go purchase a home. Every single lead I have gotten expressed an interest in a property that is not even on the market for sale. They are not even currently listed in any MLS system. When looking these listings up on the county property appraisers office, most had been sold over two years ago. This is deceptive and fraudulent. Please cancel my order as of today 10/20/23 and reimburse $1497 to my account. Please refer to the attached receipt.

  Business Response

  Date: 10/24/2023

  As you evaluate our opportunities and explore our research center, our technology becomes increasingly tailored to your specific needs. Users achieve optimal results through consistent, long-term usage. Kindly remember to provide feedback on the leads you've accepted, as this will aid us in improving and obtaining more precise leads that match your preferences.
  
  Please click below for strategies for maximizing every opportunity.
  *******************************************************************************************************************

  Customer Answer

  Date: 11/13/2023

  -Why you are rejecting the business' response  -
  
  The business does not address the fraudulent misrepresentation their Sales agent ***************************** said which led me to believe I was receiving **************** who had recently contacted SetSchedule & were ready to purchase homes within ******** day timelines.  Could we request the recording of my conversation with the sales agent as proof? 
  
  
  
  The company response does not address my request for a cancellation and funds to be returned. I have already evaluated the misrepresentation fraud.   I would like a full refund and an immediate cancellation.  
  
  
  
  SETSChedules response- Date Sent: 10/24/2023 7:12:10 PM
  
  As you evaluate our opportunities and explore our research center, our technology becomes increasingly tailored to your specific needs. Users achieve optimal results through consistent, long-term usage. Kindly remember to provide feedback on the leads you've accepted, as this will aid us in improving and obtaining more precise leads that match your preferences.
  
  
  
  -Mention any additional concerns you would like the business to address
  
  I would like a refund and an immediate cancellation.  
  
  
  Another concern I have is doesnt this break the law?  The ******* & National Do Not Call registry, FTC & FCC have laws regarding the time frame of 3 & 18 months from date of contact & service provided (respectively) in which telemarketers can make calls if someone is on the registry.  IF the leads are over 2 yrs old and are on the National Do Not Call registry wouldnt this be breaking the law?? How is Set Schedule verifying if their old leads of several years ago are on the registry?  If they fraudulently misrepresent their services to me, then I could have been breaking the law without even realizing it.  Is SetSchedule breaking the law by providing their real estate agents with out of the time frame contacts? I would like a refund and an immediate cancellation.  
  
  
  
  -Restate your desired resolution: I would like a refund and an immediate cancellation.  
  
  
  -If applicable, please send me any documents that support your rebuttal statement
  
  Each address below belongs to a contact with their name and number.  Each address is an inactive property & CAN NOT BE FOUND for sale on the ***.  These are the addresses I was sent by SetSchedule. If SetSchedule were required to give the phone call registered dates & time stamps this statement would be verified. 
  
  
  This shows Set Schedule did not provide me leads that were interviewed and ready to purchase within ******** days. There are many hundreds of addresses which are all inactive on the **** and over the National Do Not Call list registry timeline requirements.  
  
  
  In addition, immediately after I emailed another complaint to SetSchedules support system stating the addresses the prospective leads they were giving me were not active on the *** & the properties sold years ago, they changed their computer program so I could no longer receive the specific addresses.  From then on out, I was only given the name, #, & city of my prospective leads.  If they were not guilty of fraudulent misrepresentation, then why did they need to remove the addresses from prospective leads?
  
  
  ******************************
  
  1141 W ************ PATH C2
  
  Southwest Shorewood Drive
  
  ******************************* PATH C2
  
  ******************************
  
  Southwest Shorewood Driv
  
  **********************
  
  ****************
  
  828 LANARK DRIVE
  
  *********************************
  
  ******************************
  
  6692 PIN OAK **
  
  *********************
  
  ********************
  
  *************
  
  ************************
  
  ************************************
  
  Southeast 116 Lane
  
  0 W Highway 40,
  
  
  AGAIN- I would like a refund and an immediate cancellation.  
  
  
  
  The properties were sent to me by Set Schedule one day after I signed up.   When I spoke to two of the prospective leads, they  told me that they made contact with SEt Schedule over 2 years ago. When I looked up these addresses I found they are not even listed on the *** as active for sale homes.  The prospective buyer was interested in this property when it was on the market years ago.  When I looked up the home sale date, they were mostly 2 or more years ago.  I was told by ******************************* SetSchedule would be sending me **************** looking to buy homes listed on the *** & they were pre screened through an interview process which determined they were ready to purchase a home anywhere between 30, 60, 90 days by ******************************  These properties are not listed on the ***.  
  
  
  
  
  ***********************,
  
  
  Recap-On a recorded line most likely, SetSchedule salesman ******************************* state :  
  
  Part2-update on previous complaint submission for support from BBB On 10/19/23, I was told by *****************************, that all the leads I was purchasing would be screened, and the buyer would would be ready to purchase a home within ******** days due to the companys screening process. I was told they take buyers off the list who are not ready to purchase, and they nurture them until they are. Once I began receiving leads, I quickly realized the address each prospective buyer indicated they were interested in, were not even listed as an active sale on the ***. When checking them against the property appraisal office I found each interested prospects address had sold over two years or more ago. I even had a customer tell me they were interested in that house over two years ago. The company was selling me dead leads that were over two years old. Five out of five leads were over two years old. The appraisers office was showing them already sold. Immediately I filed a complaint & asked them to cancel my subscription. I called ******* back to let him know whats going on. Over the phone he looked up each address the prospective lead was interested in and found they were indeed over two years old. The very next day after I spoke to ******* and filed my complaint, requesting to cancel my subscription SetSchedule began sending me leads without the street # or name. From that day forward, all leads but one ( which was active) still do not have complete addresses. SetSchedule knew if I couldnt identify the address, I will not be able to look up and find out how old the Lead was. This is misleading and fraudulent misrepresentation . ******************************* ************
  
  
  
  Part 3- SetSchedule did not provide active leads as stated.  The very next day I called to cancel, & ******* said I needed to give it more time.  I called back later in the day after reviewing over 10 prospective leads to find they were all inactive.  So I called and left a message with ***************************** to cancel my subscription & to provide me with the procedure on how to cancel if he could not do so over the phone.  He never returned my call. That evening after receiving more inactive leads, I wrote an email through their communication setting and requested a refund cancellation due to fraudulent misrepresentation because he refused to answer my calls.  I did leave a message requesting a cancellation but he did not call back.  After sending an official email through SetSchedules website, they again did not call me, but sent an automated response which did not address the issue.  The cancellation request was not reviewed by their department. In addition, I was not give the full details of any policy cancellations when signing.  I was not told about them. I was not given access to the website to review them until after I purchased the real estate leads.
  
  
  
  Please see updated form below-
  
  
  Nature of Complaint:
  
  Repair Issues
  
  Date Problem Occured: 10/20/23
  
  Date(s) Complained: 10/20/23
  
  Purchase Date:10/20/23
  
  Salesperson: *****************************
  
  Product/Service: ****************** Leads
  
  Model #: SetSchdeule_my computer ID# *****
  
  
  Disputed Amount:$1497.00
  
  

  Business Response

  Date: 11/15/2023

  Were sorry to hear that your experience with our sales representative is not of the quality you expected. 
  We are currently doing our investigation - checking the notes on your account, listening to the call recording and reviewing all our available resources.
  
  The addresses of buy leads you accepted respresents the location they're taking interest on buying properties from. 
  Below is the link that further explains the different opportunites we offer:  
  *************************************************************************************************************************
  
  Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
  ********************************************************************************************************************************************************************************
  
  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
  
  While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. I already transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible.
  
  

• Initial Complaint

  Date:10/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #*******-40a9-aab5-a16cbe7b836 I signed up for *********** leads on August 18, 2023, with reprehensive ***************************** promising me 4 seller leads per week. Upon signing up I realized they are using the same leads I receive through my company RE/MAX *********** and Realtor.com. I called, texted and emailed Representative ******* on August 21, 2023 requesting a refund that I was cancelling within my 3 days right of recession period. He has not bothered to reply to me! Please have them return my money.

  Business Response

  Date: 10/24/2023

  To better understand your inquiry, let's schedule a 15-min optimization call. Please follow the link below to find time that works for us to connect.
  *****************************************************************************************
  As a reminder, you can utilize SetSchedule's *********** to find solutions to the majority of the questions you might have.

  Please utilize the search bar to help you navigate through the ***********: *******************************************************

  
  

  Customer Answer

  Date: 10/25/2023

  I am with in my legal right to cancel within 3 business days. I was given false information regarding leads offered. I expect a full refund! 

  Business Response

  Date: 10/31/2023

  To better understand your inquiry, let's schedule a 15-min optimization call. Please follow the link below to find time that works for us to connect.

  *****************************************************************************************
  

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Please reach out to our Agent ******************* to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
  

  Customer Answer

  Date: 11/06/2023

  I requested cancelation 2 days upon receiving set schedules information. I have provided my cancelation request and request to refund of my money. They made nothing but false promises! 

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Set Schedule last year. At first it seemed like things might work out as leads were coming in. These leads were all fake. Out of over 100 leads only 2 people responded and they had no idea why they were being contacted about real estate. I made several attempts to work with the company to get better leads and nothing ever came of it. Over the last few months the company has become impossible to get ahold of. I left multiple voicemails, emails and text messages. They WILL NOT respond to my communication. I stated that they did not have permission to charge me for any further services. After ignoring all of my attempts to reach them they attempted to run my card. Luckily I had gotten a new card and it did not go through. Throughout this time they continue to send texts to get me to enroll in the program. It is absolutely outrageous. DO NOT SIGN UP FOR THIS SCAM!

  Business Response

  Date: 10/13/2023

  Thank you for sharing your feedback. Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).
  ********************************************************************************************************************************************************************************
  
  While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. 
  Please feel free to email us at ********************************** if you have any additional questions.
  

• Initial Complaint

  Date:10/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am submitting a grievance against SetSchedule due to incessant and unwelcome communication, with particular focus on the conduct of ***************, Director of ************************* whose behavior has been particularly concerning. Despite my numerous attempts to stop any form of communication from SetSchedule: On May 20, 2021, I specifically requested *************** to stop emailing me. By September 18, 2023, I had to insist again via text to be left alone. On September 19, 2023, my message remained clear: I did not want further communication. On October 5, 2023, out of sheer exasperation, I addressed another unsolicited message. It was during this conversation that *************** not only brushed off my serious concerns but made deeply inappropriate remarks regarding my cultural identity. ******************* behavior is emblematic of a larger issue within SetSchedule an alarming disregard for basic customer boundaries and a sheer disrespect for personal rights. His audacity to make culturally insensitive remarks further amplifies the negligence and unprofessionalism present in his interactions. On October 6 at 7:00am, ****** persisted to reach out. While this complaint directly addresses ******************* behavior, it's crucial that the leadership team at SetSchedule is made aware and takes corrective action: *****************, ***********, *******************************, *****************************, ***********************, ***********************, *********************, ***************************, **** Bay-***************************************, *********************************, *******************, ***************. The Better Business Bureau's intervention is crucial. I expect an acknowledgment, a direct response from SetSchedule regarding ******************* actions, and a detailed action plan on how such incidents will be prevented in the future. Thank you for your immediate attention to this matter.

  Business Response

  Date: 10/12/2023

  Hi, *********
  
  At SetSchedule, we take great pride in delivering a top-notch customer service experience. We are truly sorry to learn that this was not your recent experience, but we genuinely thank you for taking the time to voice your concerns. 
  
  I've submitted a report to review the details of your conversation with ***************. Once the investigation is finalized, we will take the appropriate action. We also removed you from any of our lists. You should not be contacted by any member of our company.
  
  We would like to sincerely apologize for the unacceptable behavior you received. We are committed to correct the situation and ensuring it does not happen again in the future. Please accept our apologies for any inconvenience this may have caused.
  
  

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/22/2023 I spoke with ***************** re: receiving qualified leads from Set Schedule in return for 20% commission when and if the properties closed. I was told that these leads were pre-qualified, that I would be able to see what the person was looking for before accepting a lead and in return, I paid $1766 for 50 premium leads. Since that time, I have received texts that leads were available but I had to accept the lead before I could see name or qualifications of the client. I have accepted 6 leads since then, none of which have returned my calls, texts or emails. On several occasions, I have received a text that a buyer is on the phone and when I click on it, immediately am told that someone else has already taken the call. I should have read the reviews of all the people who have fallen for this scam. In addition, there is no way to reach the company directly and no cancellation. It also appears that this is a annual renewal which I was told nothing about and do not know how to cancel.

  Business Response

  Date: 10/05/2023

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. I will be forwarding your concern to the dedicated team to review the sales person you talked to and implement an action once the investigation is completed.
  
  Below is the link that further explains the different opportunites we offer:  
  *************************************************************************************************************************
  As a premium member, you can accept all the leads within 25 miles of your referral radar without prompting you to the payment options. 
  
  The SetConnect phone connection is used when a real time consumer is waiting in the SetHello room with a concierge team member. Prior to using the phone connections, agents in the area will be sent a text message with a link to connect to the ******************** If no agents join the conference line through the text message link, agents will then be dialed through the SetConnect phone system. Since the room link is being sent out first, you should stay diligent and connect with these SetConnect opportunities FIRST through the link rather than waiting for the phone connection. Its first come first serve!
  If you want to kow more on how it works. Please follow the link below:
  *********************************************************************************************************
  
  If you find that a purchased opportunity did not meet the high standards expected from our platform, follow the link to learn how to get a replacement. *************************************************************************************************************************
  
  

  Customer Answer

  Date: 10/05/2023

  I still feel like these leads are just being picked up from anywhere and are not people who are seriously looking for a realtor. I feel misled in what I was told about the prospective leads. I think this company has a lot of information in writing to make it appear that it is serious but from the reviews I have read and my experience, it is a sham.

  Business Response

  Date: 10/12/2023

  Thank you for sharing your feedback. Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).
  ********************************************************************************************************************************************************************************
  
  Please follow the link below to find your best time that works for us to connect.
  *****************************************************************************************

  As a reminder, you can utilize SetSchedule's *********** to find solutions to the majority of the questions you might have. Please utilize the search bar to help you navigate through the ***********: *******************************************************

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to deal with this company. I paid them $1700 because they promised quality leads. I try to call them and nobody answers. If I do get someone on the phone they are from another country. But the worst thing they did is to charge my card for another year of crappy services. I asked them many times to cancel their lousy service. They charged me for another year. They did nothing but give me fake leads for a year. All of the leads were trash. Literally trash. And now I have no way to get my money back . They are trash. Please dont ever use this company for anything ever!! They will just steal your money.

  Business Response

  Date: 10/04/2023

  Hi, *********************

  To better understand your inquiry, I attached a link below to schedule a 15-min call with your Agent Success Consultant. Please click the link to find the best time that works.

  *****************************************************************************************

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this one time and canceled within 2 months, asking them to place me on their DO NOT CALL list as I was formally revoking their permission to contact me. I turned off all notifications as well. I then receive at least one text solicitation weekly to sign up for their services as well as at least one phone call weekly also asking me to sign up for their services.

  Business Response

  Date: 10/04/2023

  Thank you for bringing this matter to our attention. You can also access the SetSchedule *********** for any questions that you have about the app.
  Below is the link to assist you with notifications: 
  ***************************************************************************************************************************
  I also transferred your concern to the dedicated department to disable all marketing notifications you have been receiving. 
  
  

  Customer Answer

  Date: 10/04/2023

  My complaint has nothing to do with notifications from your app as I already uninstalled it months ago. This is about your telemarketing sales team incessantly calling me weekly to ask me to resubscribe and pay for more services and fake leads. I get multiple sales calls and texts from your company weekly and would like SetSchedule to not contact me as I have already revoked your right to contact me. I dont need a response telling me what I need to do in order to resolve my complaint I just would like SetSchedule to stop contacting me and remove me from your outside sales list permanently. 

  Business Response

  Date: 10/05/2023

  We have spoken to our Marketing team and they confirmed that your contact info was removed from our call lists!
  You should not be contacted by any member of our company.
  Again, we apologize for any inconvenience this may have caused you.
  

  Customer Answer

  Date: 10/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative from SetSchedule reached out to me last week regarding their lead generation program. I told them I do not sign up with companies with up-front charges. They said - no problem we'll call you next week. They called back and wore me down to the tune of $898. I requested this be canceled - and that was within 24 hours of signing up. No one will call me back to confirm the cancelation and the refund of my money.

  Business Response

  Date: 09/28/2023

  Hi ******,
  
  To better understand your inquiry, let's schedule a 15-min optimization call. Please follow the link below to find time that works for us to connect.
  As a reminder, you can utilize SetSchedule's *********** to find solutions to the majority of the questions you might have. Please utilize the search bar to help you navigate through the ***********: 
  *****************************************************************************************

  Customer Answer

  Date: 09/28/2023

  The company does not answer any calls and will not even admit that I requested a refund.

  I was promised a call from them 2 days ago

  Business Response

  Date: 10/03/2023

  Upon checking your account, your Agent Success Consultant talked to you on 10/2/2023. If you have any additional concerns, please send us an email to *********************************** You can also access our help center if you need any further help! *******************************************************

  Customer Answer

  Date: 10/19/2023

  nothing has been resolved -and they have still not refunded my money. I requested the cancellation on 9-26-23.  Where is my money?

  This company is claiming that they do not have to refund anything. ********.

  I am getting a private attorney and investigator. This company is full of liars and thieves and they need to pay.