Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As i was looking into lead generation companies for realtors i found Set Schedule. Spoke to sales person. Sales person promised to deliver 100 quality leads of people interested to buy homes. Put of those leads about 90% were fake numbers or people who have never inquired about purchasing a home. This company has tremendously failed to deliver what they promised. I think i am *********** a refund of money paid for those fake leads.

  Business Response

  Date: 12/06/2023

  Over a period of time, as you rate our opportunities, use our information and review our research center, our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up.  By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction. I already transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  
  

  Customer Answer

  Date: 12/06/2023

   i hace rated your leads since the beginning and your lead quality has not changed at all. Fake number and people who have not even inquired about buying or selling. You premised leads not fake numbers.  

  Business Response

  Date: 12/13/2023

  Thank you for sharing your feedback. Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).
  ********************************************************************************************************************************************************************************
  While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. Please reach out to your Agent Success Consultant to discuss how to archive leads that didnt pan out for you, how to get your lead allotment replenished and how to maximize every opportunity so you can find your next transaction
  
  

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with this company back in late September of this year. The leads are not what was promised. I thought it was me at the time, but now realize that there are several complaints. see below:****** REALTOR at ***************************** Experience Realty I purchased them in a package I have 70 something leads only one call back nothing so far.******* They ****, I got a one (a lead) yesterday that was not vetted, has no money and poor credit.****** Run away as far as you can from this platform.****** Do not pay for this package. I have not received a single valid lead since signing up on 2.28.23.Main compliant is the leads are not good. some complain they are over a year old. I have not seen any lead come across for ****** **. since I have been on the platform, yet I get options to select a lead in Ciaro, ** over 178 miles away. ****** should be the center point of my leads. I am supposed to get elevated replenishment of leads, but last I submitted for them it was only 30 leads. I was under the impression it was in blocks of 100. There is no way I would have paid this much for only 130 leads. I have already selected the 130 leads so what I am to do for the next 7 months, since this was an annual contract.The training videos on the platform are over a year old. Most are dated for *** with no webinars scheduled within the next 30 days.

  Business Response

  Date: 12/04/2023

  Thank you for sharing your feedback. Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).
  ********************************************************************************************************************************************************************************
  As a Premier member you can get regular allotment replenishments during your Monthly Optimization Calls. We do ask that you Rate your Leads.  If you are grabbing leads faster than our vendors can generate them in your area, we also can ping our partners based on that information provided to your Agent Success Consultant during those Monthly Optimization Calls. Please reach out to your Agent Success Consultant to discuss how to archive leads that didnt pan out for you, how to get another lead allotment replenishment and how to maximize every opportunity so you can find your next transaction!
  

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction dated 1/30/23 paid in full $1776.00 (invoice attached)Was promised "quality" leads - buyers and sellers who have been pre-qualified to either buy or sell in the **** ** market. The majority of the leads are bogus! Bad phone #'s, bad emails, incorrect names, #'s that have been disconnected! I have tried to contact someone in customer service MANY times, but just get the run around. No one will answer my questions or calls!I have read numerous complaints about this company being a FRAUD and I want my money back!

  Business Response

  Date: 12/04/2023

  As you evaluate our opportunities and explore our research center, our technology becomes increasingly tailored to your specific needs. Users achieve optimal results through consistent, long-term usage. Kindly remember to provide feedback on the leads you've accepted, as this will aid us in improving and obtaining more precise leads that match your preferences.
  
  By exploring the referral radar, you can significantly increase your chances of finding homeowners that could be your next closed transaction. We're eager to regain your business. 
  Please click below for strategies for maximizing every opportunity.
  *******************************************************************************************************************

  If you would like to discuss your account in more detail, please send us an email to *********************************** In the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep soliciting me and Ive opted out multiple times and sent them 2 warning messages. They claimed they would stop but they didnt so I am reporting.

  Business Response

  Date: 11/23/2023

  Hi,
  We are sorry for the ongoing communications issue. I've reached out to our helpdesk team to begin reviewing your account. We'd also appreciate screenshots of the messages and details about the content of the calls you're receiving. This information would greatly assist us in conducting a more comprehensive investigation into the root cause of the problem.
  Again, we truly apologize for the inconvenience.
  

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member for about 2 months now. Every single lead is either not legit or really OLD and no good. I just got off the phone with a lead that says she bought a home 2 YEARS AGO, so her inquiry had to be from back then. I have not talked to one single lead that is any good. Every single one falls into one of the following: 1. Number doesn't even work, 2. Person answering says they are not that person, 3. Person answering says they did not ask for help and don't need it, 4. No answer, or 5. They answer and say they requested help a while back, like 2 today - one requested help 2 months ago and doesn't need help now and then the one 2 Years ago. ************ for "half price", which is still a lot! But, many pay more than what I did and all of us, if by some chance get a lead to work will pay 20% of commission on top, but it doesn't look like I will ever get that far. This is ridiculous. They KNOW this is going on and they continue to be able to stay in business. The lead I took that they texted me was labeled as NEW, so they had told me those are the freshest because they are picked for me and that one was the one that was 2 Months old! So, their Newest lead for me is that old and no good anymore!!!

  Business Response

  Date: 11/22/2023

  As you evaluate our opportunities and explore our research center, our technology becomes increasingly tailored to your specific needs. Users achieve optimal results through consistent, long-term usage. Kindly remember to provide feedback on the leads you've accepted, as this will aid us in improving and obtaining more precise leads that match your preferences.
  
  Since your start date, you've accepted 21 out of 100 opportunities from your package. By exploring the referral radar, you can significantly increase your chances of finding homeowners that could be your next closed transaction. We're eager to regain your business. 
  Please click below for strategies for maximizing every opportunity.
  *******************************************************************************************************************

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a realtor and paid $2000 for leads through set schedule. I was promised 100 leads . They do not operate in my ************ are very few opportunities .They neglected to tell me that when I asked . All the leads that I have received are fake . The people who answer are confused & say they did not sign up on any real estate platforms. I am not sure where they are getting the leads from . One person was a realtor. When I inquired about credit for the fake lead , the onboarding advisor yelled at me . I just want my money back .

  Business Response

  Date: 11/15/2023

  We apologize for the unacceptable behavior you encountered during your conversation with your Agent Success Consultant. Rest assured, We'll ensure a thorough investigation into this issue, and the employee responsible will be held accountable for their actions. 

  We still want to thank you for bringing this matter to our attention. Again, we're very sorry we failed to meet your expectations. We'd appreciate another chance to earn your business. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
  
  

  
  

• Initial Complaint

  Date:11/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SetSchedule is a scam. They sold me using a PowerPoint presentation online that they didn't send me a copy of because that would have made it too easy to go back and specifically point out all the promises that were made in the pitch that they failed to follow through on. In it they explained that they would provide me with prequalified leads that they obtained through credible third parties such as Zillow and Realtor.com. But instead the vast majority were from subsidiary organizations of theirs like SetValue and BEX Realty that were absolute junk. If I ever did actually get a lead from Zillow or Realtor.com it was 100 miles away and under $200k. I could have bought leads directly from Zillow and Realtor.com without having to pay a referral fee on top of the lead fee. But I was led to believe that if I paid them to prescreen them, then I could spend all my time selling and closing, and not have to nurture them indefinitely in hopes they turn into a real buyer. Also, I was told that my lead allotment would be exclusive to me, but instead every hot lead I was sent was a "jump ball". Even when I had my phone up to my face as a new lead came in and instantly clicked the "accept" button, it would deliver a message saying someone beat me to it.I called SetSchedule multiple times to explain to them that what I was getting versus what they promised me were two completely different things and asked for a prorated reimbursement for the lead allotment I paid for but hadn't used. But in each case, even after escalating as high as I could, all they would do is tell me that the contract stated it was not refundable. But that should not apply when they fail to deliver the service they promised. This is a business that is knowingly fleecing realtors with a scam instead of providing a legitimate service. The evidence is overwhelming with the number of complaints and negative reviews. I don't know how they are still in business.

  Business Response

  Date: 11/09/2023

  Hi, *********

  Its important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately. You are very welcome to schedule another onboarding session with your Agent Success Consultant! Please follow the link below to find time that works for us to connect.
  *****************************************************************************************
  
  In addition, you can also utilize SetSchedule's *********** to find solutions to the majority of the questions you might have.

  Please follow the link below: *******************************************************
  

  
  

  Customer Answer

  Date: 11/10/2023

  SetSchedule's response to my formal complaint is that the problem is not that they failed to deliver the service they promised me, but that I simply don't understand how wonderful it is. So their offer is to send me to their reeducation camp. I would expect nothing less than for them to add insult to injury.

  Business Response

  Date: 11/15/2023

  Below is the link that further explains the different opportunites we offer:  
  *************************************************************************************************************************
  As a premium member, you can accept all the leads within 25 miles of your referral radar without prompting you to the payment options. 
  The SetConnect phone connection is used when a real time consumer is waiting in the SetHello room with a concierge team member. Prior to using the phone connections, agents in the area will be sent a text message with a link to connect to the ******************** If no agents join the conference line through the text message link, agents will then be dialed through the SetConnect phone system. Since the room link is being sent out first, you should stay diligent and connect with these  SetConnect opportunities FIRST through the link rather than waiting for the phone connection. Its first come first serve!
  If you want to know more on how it works. Please follow the link below:
  *********************************************************************************************************
  If you find that a purchased opportunity did not meet the high standards expected from our platform, follow the link to learn how to get a replacement. *************************************************************************************************************************
  
  

  Customer Answer

  Date: 11/22/2023

  As with every previous interaction I've had with this company, they claim that the problem is my failure to understand the value of their service instead of addressing my issue which is that what they promised me and what they provided are completely different things. Therefore, my agreement with them should be void, and I should be *********** a refund.

• Initial Complaint

  Date:11/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 3 years I have asked them repeatedly to remove me from their contact list and I continue to receive calls and texts from them, soliciting their services. I have not nor will I ever, need their services. I have opted out several times, at no point did I ever opt in to their communications. I wish to removed immediately.

  Business Response

  Date: 11/09/2023

  Hi, *********
  We are sorry for the ongoing communications issue. I've reached out to our helpdesk team to begin reviewing your account. We'd also appreciate screenshots of the messages and details about the content of the calls you're receiving. This information would greatly assist us in conducting a more comprehensive investigation into the root cause of the problem.
  Again, we are truly apologize for the inconvenience.

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fee of **** was paid to a *********************** out of ************. They promised real estate leads and then once we paid, they added additional fees, and were fraudelant with info they told us. I tried calling and they just hang up on me and say no money returned! Set Schedule LLC ************************************************************************************** ************

  Business Response

  Date: 11/09/2023

  Hi,

  
  To better understand your inquiry, let's schedule a 15-min optimization call together with the Premium account holder, *************************. Please follow the link below to find time that works for us to connect.
  *****************************************************************************************
  As a reminder, you can utilize SetSchedule's *********** to find solutions to the majority of the questions you might have. Please utilize the search bar to help you navigate through the ***********: *******************************************************

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/19/23 - Entered into an agreement with SetSchedule in which I would pay $898 for which I would receive real estate leads, access to a success code and warm hand referrals of potential real estate clients 9/21/23 - attended virtual onboarding class to learn about how to use SetSchedule. During this class I reported that I did not have the 'referral radar' option available within the app. I was directed to a tipsheet on setting my career as a realtor. I followed those steps and still did not have access to the referral radar. Sent in screenshots showing I did not have access 9/21 - 11/2/23 - multiple phone calls made to SetSchedule and can never reach anyone but a recording and leave voice messages. I have had 2 customer care reps reach out and still have not been granted access to the referral radar. Nor have I received any leads from SetSchedule 11/2/23 - I had an appointment scheduled with a success rep at 12 PM Central. At 11 AM, I received a phone call and was told that my appointment was then and they were waiting on me. I joined Zoom and received message that the host would join soon. At 12:30 PM, still no answer. They are unreachable and uncommunicative

  Business Response

  Date: 11/09/2023

  Hi, *************
  
  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. It shows that ***** talked to you this afternoon about the issue. I also reached out to our Development team to add this to their priority. Your ASC should again reach out to you to provide you an update as soon as possible.