Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business was supposed to supply good real estate leads. I have not received one good lead out of the 26!

  Business Response

  Date: 01/15/2024

  Hi *****,

  We are sorry that your experience did not meet your expectations.

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.

  Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 

  *******************************************************

  
  
  
  

  Customer Answer

  Date: 01/15/2024

  The prospects are not qualified at all! They are either not looking for a house at all or are not qualified at all! Only one responded back and he said "get back to me when the market crashes" I did try to educate him but he was not willing to acknowledge.

  Business Response

  Date: 01/18/2024

  As you evaluate our opportunities and explore our research center, our technology becomes increasingly tailored to your specific needs. Users achieve optimal results through consistent, long-term usage. Kindly remember to provide feedback on the leads you've accepted, as this will aid us in improving and obtaining more precise leads that match your preferences. 
  
  Since your start date, you've accepted 28 out of 100 opportunities from your package. By exploring the referral radar, you can significantly increase your chances of finding homeowners that could be your next closed transaction. We're eager to regain your business. 
  Please click below for strategies for maximizing every opportunity:
  *******************************************************************************************************************
  

  Customer Answer

  Date: 01/24/2024

  I just don't see the value of your service. Not one of the 28 People is qualified.

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  And April after going over my business forensics on my finances, I realize it Set Schedule charge me for another year. I was told originally that I would not be charged until I used up all of my leads which I think were a little bit over 100 leads for the initial year. I still have 98 leaves To Use And I never received that unauthorized payment for another year back into my account. I wanna make sure that I am not charged for a third time when I havent even used up the leads from the first time. Additional leads were not added when phones were taken out of my account without authorization. There is no customer service number and all I can send is an email which Ive gotten no response on.

  Business Response

  Date: 01/05/2024

  Hi ********,

  Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
  

  We reviewed your account and invoice you signed last March 24, 2022. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.

  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).

  I already transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 

  *******************************************************
  
  

  Customer Answer

  Date: 01/08/2024

  I was not told I would be automatically be charged when talking to the representative when I signed up.  I was told I would only have to pay when my leads needed to be replenished.  Since I have paid again for the service in  March 2022, why do I have the same number of leads as I had before that payment was made?  Why were my leads not replenished?

  Business Response

  Date: 01/08/2024

  Hi ********,

  Upon reviewing your account, you signed up for a premium membership on 3/24/2022. The invoice that you signed includes 100 Priority Leads (Replenishable Bucket). Our record shows that on the first year of your membership, you have taken 26 out of 100 leads. Since we did not receive a cancellation request, your premium membership was renewed on 3/24/2023 with a new set of 100 Priority Leads.

  The docusigned invoice states that cancellations must be received thirty (30) days prior to termination of the Membership term. Please contact your dedicated agent success consultant to get you trained for the best path for success in using the program. If you do not know who your agent success consultant is, please feel free to email us at ********************************** and we would be happy to connect you with the correct department. We hope to find a solution that makes you smile.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from this company and they claimed to be a lead generation platform for Realtors. After speaking with them in detail about their product, I agreed to sign up for the service. They claim to generate "verified" leads looking to buy or sell real estate. However, none of the leads are real. All of the properties have either already been bought or sold in the past, or are just completely bogus addresses. The phone numbers tied to the leads are all unsuspecting citizens who have no idea how I got their phone numbers. Nobody from this company will return my phone calls, and I only receive generic replies to emails that I have sent about canceling the service and getting my money back. This is a complete SCAM!

  Business Response

  Date: 01/03/2024

  Hi ****,

  Thank you for sharing your feedback. Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).
  ********************************************************************************************************************************************************************************
  

  While we wish you had a better experience, we appreciate that you took your time to share your frustrations so that we can improve our product. Please reach out to your Agent Success Consultant to discuss how to archive leads that didnt pan out for you, how to get your lead allotment replenished and how to maximize every opportunity so you can find your next transaction!
  

  Customer Answer

  Date: 01/08/2024

  This is completely unacceptable. I am not "frustrated" with the internet leads at all. What I am concerned with, is that the leads are not legitimate. I have tried to contact ****, my "Agent Success Consultant" numerous times, and left numerous voicemails with my name and phone number to discuss my concerns, and nobody has called me back. I simply want my money back. I would even be willing to pay the standard allotment fee for the "leads" that your company has provided me with up to this point, but it's only fair in return, that your company refund me the difference because I am in no way, shape, or form, satisfied with your product.   

  Business Response

  Date: 01/12/2024

  Over a period of time, as you rate our opportunities, use our information and review our research center, our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up.  By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction. I already transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  

• Initial Complaint

  Date:12/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company is a complete scam. not one word was true and not one lead was real.

  Business Response

  Date: 12/22/2023

  Hi *******,

  We take great pride in delivering a top-notch customer service experience to all our partners. Were sorry to hear that you did not have a great experience. Thank you for letting us know about the poor service you received. Your Agent Success Consultant will reach out to you soon in order to discuss more in depth where we went wrong and how we can improve.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************
  
  

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Set Schedule has not performed per agreement dated 12/1/22 (copy attached). I paid them $ **** for at least 100 leads during the year 2022 and they have not sent me any leads whatsoever. On 12/1/23, they charged my credit card for another $ **** for another year which I did not agree to. I have tried numerous times to call them and they will not return my phone calls. Attached is a copy of an email I sent them on 12/15/23 with no response from them. Anything you can do to get all or some of my money reimbursed would be appreciated. Also, if you can help take this company out of commission so they won't scam any more hardworking people like myself it would be greatly appreciated. Thank you for anything you can do.

  Business Response

  Date: 12/22/2023

  Hi ********,

  Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
  
  We reviewed your account and invoice you signed last December 01, 2022. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.
  

  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
  

  Upon reviewing your account, we are yet to receive a cancellation request addressed to *********************************** Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  
  *******************************************************
  
  

  Customer Answer

  Date: 12/22/2023

  I understand that I signed an agreement that lets Set Schedule rebill me for another year.  However, they are under an obligation to deliver something for the $ **** I gave them initially on 12/1/22.  For this money I purchased services I did not receive from Set Schedule.  They agreed to give me 100 leads during the one year period and you have not delivered any leads to me. Please let me know what leads you have given me over the course of an entire year (2023).  And then you have the nerve to bill my credit card for another year of services you do not have any intentions of fulfilling.  I am willing to allow you to keep the first $ **** and consider it a ****** well learned that there are "crooks" out there scamming people out of their money for NO Services rendered.  However, I do want reimbursement for the $ **** you charged to my credit card on 12/1/2023.  Does the agreement I signed that you would deliver 100 leads to me not mean anything?  How have you fulfilled you obligation to me? 

  Please advise.

  Thank you.

  *************************

  Business Response

  Date: 12/26/2023

  Hi ********,

  To better understand your inquiry, let's schedule a 15-min optimization call. Please follow the link below to find time that works for us to connect.
  *****************************************************************************************

  As a reminder, you can utilize SetSchedule's *********** to find solutions to the majority of the questions you might have. Please utilize the search bar to help you navigate through the ***********: *******************************************************
  
  

  Customer Answer

  Date: 01/04/2024

  Set Schedule's response was that I should schedule a phone call with them which I did, however, this matter is not important to them and they scheduled for for a phone conversation on January 30th at 11:20 a.m.  which is approximately a month away.  Apparently, companies like this can get by with anything.  I am 75 years old and I feel like they have not delivered what they promised.

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lead generation service that promised verified leads within a specific radius of my community. Since I paid for my service, I have received zero verified leads. The leads I do receive have inaccurate contact information or no contact information.

  Business Response

  Date: 12/21/2023

  Hi ****,

  As you evaluate our opportunities and explore our research center, our technology becomes increasingly tailored to your specific needs. Users achieve optimal results through consistent, long-term usage. We encourage you to share feedback on accepted leads, which will help us enhance and acquire more accurate leads aligned with your preferences.

  Since the start of your membership (11/29/2023), you've accepted 21 out of 100 opportunities from your package. By exploring the referral radar, you can significantly increase your chances of finding homeowners that could be your next closed transaction.

  Please click below for strategies for maximizing every opportunity.
  *******************************************************************************************************************

• Initial Complaint

  Date:12/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction occurred 12/13 when the company charged my debit card again after having ignored my past communications with them to state my dissatisfaction. After hearing how displeased I was, not a single 'customer success team' representative encouraged a solution nor did they state that a notice is needed to cancel my account that I was told over the phone was for a year's duration and not under an automatic renewal. I am more than irritated that this company is impossible to reach unless they are selling you more of their leads that are absolute dead ends. Not only that but even after purchasing with this company last year, I continued to have people from their ****** screen numbers reach out to me and try to sell me the same product no less than ************************************************************************************************************************ continuing a relationship with them, which I think at that point was pretty apparent was going to be a 'no' after the conversations that were had with the customer success team representatives. They could simply refund the charge that they imposed on my bank account and make it right.

  Business Response

  Date: 12/21/2023

  Hi ******,

  Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.

  We reviewed your account and invoice you signed last December 01, 2022. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.

  Upon reviewing your account, your cancellation request has been processed by our billing team on 12/13/2023 . Your premium account is set to expire on 12/12/2024. After this date, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.

  If you have any additional concerns, please follow the link below to find time that works for us to connect.
  *****************************************************************************************

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a realtor and paid $1295 for leads through set schedule. I was promised 100 leads . They do not operate in my area are very few opportunities .They neglected to tell me that when I asked . I notified them and they said there would be enough in my area. All the leads that I have received are fake . The people who answer are confused & say they did not sign up on any real estate platforms. I am not sure where they are getting the leads from . They said that there would be leads that are vetted first. This is not the case. I just want my money back .

  Business Response

  Date: 12/12/2023

  Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
  
  To better understand your inquiry, let's schedule a 15-min optimization call. Please follow the link below to find time that works for us to connect.
  *****************************************************************************************
  As a reminder, you can utilize SetSchedule's *********** to find solutions to the majority of the questions you might have. Please utilize the search bar to help you navigate through the ***********: *******************************************************
  
  

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SetSchedule has not fulfilled their end of the agreement. I paid for 100 leads upfront that are to be replenished when I reach zero leads and the replenishment is supposed to be ****************************************************************************************** sold their home within the last 6 months. SetSchedule has failed to replenish per the signed agreement and have not provided the lead quality that are a part of this agreement. I am supposed to be receiving leads warm transferred to me and I have not received one lead like that. I was told by a customer service rep after several attempts at making contact with them, that I had to wait 3 more months in order to receive warm transfer leads. That is NOT in the master agreement that was signed. Nothing in the agreement says that I had to wait 30 days to replenish leads and nothing states that I would only receive 30 leads as replenish each time going forward. My account is now restricted because I have voiced the lack of service and the seemingly scam they are running, as they have no fulfilled the terms of the agreement that was paid for. I am asking for my account to be restored and that they fulfill their end of the agreement, which includes accelerated lead replenishment.

  Business Response

  Date: 12/07/2023

  We are sorry that your previous experience did not meet your expectations.
  
  Setschedule is partnering with some of the leading information aggregators and data providers in real estate, so that our clients have access to the latest intelligence when making decisions and looking for new prospects.
  
  The invoice that you signed includes 100 Priority Leads (Replenishable Bucket by 30s). Your recent replenishment was made 11/21/2023 and still have 10 remaining leads to use. Please don't hesitate to reach out to us for additional replenishment and your Agent Success Consultant will be more than happy to assist you. 
  
  It shows you already talked to our Agent Success consultant today. If you have any additional questions, please follow the link below to find time that works for us to connect.
  *****************************************************************************************
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  
  

  Customer Answer

  Date: 12/07/2023

  nothing says it would be replenished in quantities of 30s and nothing says I have to wait 30 days to replenish.  Also, I am still not receiving warm transfer leads which I have paid for.

  Business Response

  Date: 12/13/2023

  Hi,
  To better understand your inquiry, let's schedule a 15-min optimization call. Please follow the link below to find time that works for us to connect.
  *****************************************************************************************
  As a reminder, you can utilize SetSchedule's *********** to find solutions to the majority of the questions you might have. Please utilize the search bar to help you navigate through the ***********: *******************************************************
  
  

• Initial Complaint

  Date:12/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for service with SetSchedule to receive real estate leads. However, every lead they sent me is already used. They have not been vetted. The some leads are two years old.

  Business Response

  Date: 12/06/2023

  As you evaluate our opportunities and explore our research center, our technology becomes increasingly tailored to your specific needs. Users achieve optimal results through consistent, long-term usage. Kindly remember to provide feedback on the leads you've accepted, as this will aid us in improving and obtaining more precise leads that match your preferences.
  
  Since your start date, you've accepted 49 out of 100 opportunities from your package. By exploring the referral radar, you can significantly increase your chances of finding homeowners that could be your next closed transaction. We're eager to regain your business. 
  Please click below for strategies for maximizing every opportunity.
  *******************************************************************************************************************