Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on 2/22/2024 for the Premium package for $2025.00. I immediately knew after the "onboarding" meeting that was prerecorded and gave little to no useable information that I had been scammed. I have been in *********** for 7 years and have used many referral programs. This one is making me look like a telemarketer, not a professional. Two of the "so-called" leads they gave me where very angry that I had gotten their cellular phone numbers, so clearly these "leads" are not done by consent of the consumer.Not only did I receive unreliable leads so far, I was sent a message from a "buyer", who turned out to be a scam in the end. This was a tremendous waste of time for me and discouraging that I am paying to have my own information sold to other scam artists. Overall, this company should be shut down immediately!!!

  Business Response

  Date: 02/28/2024

  Hi, ******.
  
  
  As you evaluate our opportunities and explore our research center, our technology becomes increasingly tailored to your specific needs. Users achieve optimal results through consistent, long-term usage. Kindly remember to provide feedback on the leads you've accepted, as this will aid us in improving and obtaining more precise leads that match your preferences.

  Please feel free to email us at ********************************** and we would be happy to connect you with the correct department.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.*******************************************************
  
  We look forward to hearing from you.

• Initial Complaint

  Date:02/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Setschedule.com I was contacted directly to sign up for a 20% referral business lead generation system. The sales rep named *********************** said that there would be qualified leads no cold calling and that they would be tapping in the clients directly to me through a phone call system. The leads are not qualified. They are definitely a bait and switch scam system. I signed up for the onboarding training with ****** and he no-showed on the training. The few leads I did try to contact said they never filled out anything. Also there is an online chat board with people that are all complaining about the same thing and because of my response and a comment I made I have been blocked from all access

  Business Response

  Date: 02/28/2024

  Hi, ***************.
  
  
  Thank you for sharing your feedback. Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).
  ********************************************************************************************************************************************************************************
  
  Upon checking, your Agent Success Consultant, ******, joined the ** session on Feb 23, 2024 10:55 AM Pacific Time. To avoid any misunderstandings with the schedule please follow the link below to find time that works for us to connect.
  *********************************************************************************************************
  
  While we wish you had a better experience, we appreciate that you took your time to share your frustrations. Please allow us to discuss the situation further and hopefully come up with an agreeable resolution.

• Initial Complaint

  Date:02/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After you sign up with set schedule they diapear no service no way to cancel and they continue to auto bill you every year. Been trying to reach someone for 6 months, still nothing. Company is a scam.

  Business Response

  Date: 02/27/2024

  Hi,

  Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
  We reviewed your account and invoice you signed last 10/14/2022. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.

  "You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form
  for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual
  membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and
  notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the
  membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be
  received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date)."

  If you have any other questions, please follow the link below to find time that works for us to connect.
  *********************************************************************************************************

  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  

  
  

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not honor cancellation when promised I would not be charged again. They charge my card another 1800 and said I wont be canceled until next year so they got $3600 out of me in all. I agreed to the first 1800 but I made it very clear right away that I did not want to renew in the very beginning I called and sent emails and then they walked me through how to cancel and told me I was good and I saw a message on my screen you have successfully canceled. It told me I would have access for another day and a half and then I would no longer have access. I agreed it kept asking me. Are you sure are you sure yes, I agreed it told me I was canceled Next thing I know, I see it charged on my credit card immediately I look at the account it says active. I had a lot of communication with them throughout the year they knew I did not want to renew they basically stole $1800 from me.

  Business Response

  Date: 02/14/2024

  Hi *******,
  
  We are sorry that your experience did not meet your expectations. However, as stated in the invoice that you docu-signed on 2/8/2023, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to **********************************.
  
  As of this writing, we have not received a written request to cancel your membership.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  
  *******************************************************
  
  
  

  Customer Answer

  Date: 02/14/2024

  Not only did I request in writing multiple times via text and e mail over the course of the year, I was directed to cancel on line through the app and I did that on Jan 2nd my screen said I had successfully canceled after asking me if I was sure I wanted to cancel multiple times. I regret trusting this company. This company has now blocked me from part of what I'm paying for because I'm warning other agents to be careful. Answer me this, why would anyone renew on a service that provided  ZERO VIABLE LEADS? not one, why on earth would I pay you all another ******* when I'm still paying off the first ******* and had zero closings.  I would also like to note this is the first communication back from this company, I have been calling and e mailing every day, they finally sent me one e mail  with a phone number no one answers or replies to the messages. I have spoke to many unhappy agents that have had a similar experience, there is even talk of a class action law suite, so I'm not the only one.  You may get away with stealing my money like you have so many others but you will never keep me from sharing my experience with as many people as I possibly can on a daily basis on multiple platforms! And that my bad business company,  is  PRICELESS!!! 

  *********************************

  Business Response

  Date: 02/20/2024

  Hi *******,

  We reviewed your account and invoice you signed last 2/8/2023. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to renewal of the Membership term.

  "You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date)."

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  
  *******************************************************
  
  

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased real estate leads from setschedule I paid over $1500.00 I never got what they promised, I never got a phone call back from them, nor a credit from such amount and no one to talk to. I just found out that I'm not the only victim of this company

  Business Response

  Date: 02/08/2024

  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  Can you please share in detail the nature of your query? 

  As a reminder, you can utilize SetSchedule's *********** to find solutions to the majority of the questions you might have. Please utilize the search bar to help you navigate through the ***********: *******************************************************

  
  

• Initial Complaint

  Date:01/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Premium Subscription for real estate leads last April. As part of this subscription, I am paying to have unlimited lead allotment. I've been requesting lead credit replenishment for 2 full weeks now, and have filled out all of their requested forms. Still nothing. I've emailed almost daily, left voicemails and sent text messages and received ZERO reply from the company.

  Business Response

  Date: 02/08/2024

  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  

  Upon checking your account, it shows that your lead bucket has been replenished last 2/6/2024 2:42:08 PM.

  If you have any additional questions, you can utilize SetSchedule's *********** to find solutions to the majority of the questions you might have. Please utilize the search bar to help you navigate through the ***********: *******************************************************
  
  

  Customer Answer

  Date: 02/08/2024

  
  Better Business Bureau:
  
  I am disappointed that the business made no reply to you. I did end up getting a response from the company myself after weeks of trying, ran into more issues with them but am fine for the time being. I've had nothing but issues with this company since subscribing last April. I anticipate more issues will arise before my subscription cancellation in April. I would STRONGLY encourage BBB to investigate this company further and make sure other consumers know that this company does not offer what they promise, and what their contracts say. I am very disappointed.

  
  Regards,
  
  *************************
  
   

  
  

• Initial Complaint

  Date:01/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for "qualified" leads for my real estate business. Every referral given was the wrong person, an invalid number, or even numbers on the national "do not call" list. Completely inaccurate product description and fraudulent business practices.Upon attempting to cancel my account I was given invalid URLs to "schedule a call" to cancel my account. They make it intentionally difficult to cancel. This is a predatory business that delivers not only a subpar product, but an intentionally deceptive service.

  Business Response

  Date: 01/30/2024

  Hi *******,

  As you evaluate our opportunities and explore our research center, our technology becomes increasingly tailored to your specific needs. Users achieve optimal results through consistent, long-term usage. Kindly remember to provide feedback on the leads you've accepted, as this will aid us in improving and obtaining more precise leads that match your preferences. 
  

  Your written cancellation request has already been received last 29 January ****. On 28 November ****, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.

  You can also access the SetSchedule *********** for any questions that you have about the app regarding customizing notifications. If you have other questions you can reach out to us at ********************************** or ************. If you need any other assistance in the meantime, below is a link to our ***********:
  
  *******************************************************
  

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/23/2024, I was charged the subscription fee to this business. Even though I had called the business months prior to the renewal date and told them that I did not want to renew. They told me that it wasn't going to be an issue.Now, I can not get ahold of anyone at the company. They won't return my calls, texts, emails, or online inquires so that I can ask for a refund. I have heard of similar issues from others, stating they were charged even after cancelling.

  Business Response

  Date: 01/30/2024

  Hi ****,

  We are sorry that your experience did not meet your expectations. However, as stated in the invoice that you docu-signed last 23 January 2023, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to **********************************.

  As of this writing, we have not received a written request to cancel your membership.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 

  *******************************************************
  
  

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I finally got a hold of someone once I had to call a random person at the business and he added me on an email. Before I signed up to use this company, I specifically asked if it doesnt work out can I get a refund or partial refund. The man said YES. I wanted to make sure that was correct before signing up. 1 month later, I plan on leaving the real estate industry. They will not refund me my money back. I explained how I was never told that but because I signed the dotted line it means otherwise. I said they need to work on better communication and make sure realtors know this before signing up. He didnt seem to care. ********* Is his name of the individual who wouldnt help me. All I went is my money back. Its messed up to take money, then not provide much for an agent, and then not give it back when asked.

  Business Response

  Date: 01/26/2024

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Please reach out to our Agent ******************* to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end. 
  
  

• Initial Complaint

  Date:01/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023 I signed up for a one year membership and paid Set Schedule ~$1400. In return they promised to provide me with verified real estate leads. They also promised support in getting these leads to the closing table. It is now January **** and I have not received a single verified lead. The contact info is usually incorrect. I have had a few leads that asked for real estate assistance over 3 years ago and Set Schedule is just now sending them as a "new, hot lead". I have only received automated emails and texts from Set Schedule. I have not had luck with speaking directly with anyone until today. The person today told me that she would pass my issues on to the "backend", but there would be no follow up with me. I mentioned the numerous complaints on the BBB page and she told me those are only filed by "unsuccessful agents". I did ask for another call in a month since she also stated I should be getting monthly support calls. A call was scheduled. I feel this company is charging real estate agents for leads that they know do not exist.

  Business Response

  Date: 01/18/2024

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
  Setschedule is partnering with some of the leading information aggregators and data providers in real estate, so that our clients have access to the latest intelligence when making decisions and looking for new prospects.
  Our platform allows users to turn information into leads, through consistent communication, and relationship building. If you find that a purchased opportunity did not meet the high standards expected from our platform, follow the link to learn how to get a refund or replacement. 
  The invoice that you signed includes 100 Priority Leads (Replenishable Bucket). Please keep on grabbing opportunities! To help you optimize your membership we will have our Agent Success Consultant reach out to you. They would also assist you with any additional issues you might have.
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  
  

  Customer Answer

  Date: 01/25/2024

  Hello, 

  
  

  I am asking my complaint to be reopened.  The generic response sent by Set Schedule did not resolve any of the issues.  I am still receiving real estate leads that are several years old, have incorrect contact information or they are unresponsive.

  
  

  Unfortunately, I didn't receive an email stating that Set Schedule had responded to the complaint and therefore I was not aware I needed to file a disagreement.  In the future I will be sure to check my spam folder in case that is where it ended up.  

  
  

  I am still requesting a refund of the $1400 that I paid for verified real estate leads or to be contacted with a current, verified lead.

  
  

  Thanks,

  Business Response

  Date: 01/30/2024

  Hi *****,

  We are sorry you had to reach out again regarding the same issue. We appreciate your patience and understanding.

  We do not issue a refund because the Annual Membership that was purchased thru signed docu-signed invoice dated 28 July 2023, calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement.

  I already transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 

  *******************************************************