Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction took place May 14, 2024, I paid for a lead system for my *********** Business.Since then nothing has worked and I am not able to get anyone on the phone.

  Business Response

  Date: 05/21/2024

  Hi ******,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  Upon reviewing your account, it shows that your Agent Success Consultant sent an email with a Calendly link to help you with account optimization. Please check your email and schedule a time that works for you to discuss. They would also assist you with any pending issues you might have. You can also send an email to ********************************** so we can have one of our advocates assist you.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sat through a call with their salesman, who talked at length at the number and quality of leads we would be receiving from them. They mentioned lots of other teams having success with them, so we decided to give it a shot. Their model was $5,000 for hundreds of leads, plus we pay them a 20% referral fee if we closed them. He encouraged us to sign up for a bunch of credits, and I think overall we ended up with around 1000-1500. After we signed up, we found that there were maybe 5-10 leads per month, and almost none of them were in our areas of business (where they said they would be), nor did most even have correct information or working phone #'s / emails. They had fake and artificial transaction volumes on there, and the few we did get ahold of hadn't been looking to do anything real estate related in years. Completely lied about their service, what it offered, and then were completely unhelpful to try to help us make it better.The salesman also told us they offered a money back guarantee if we weren't satisfied - and they would not honor that information. They hide a master contract inside of their contract they have you sign so you don't see the awful terms of service. Then they also renew your service without telling you, and state you have to give them 30 days notice before the billing period renews. Not only that, but they increased the price of their service an extra ***** dollars without any warning.

  Business Response

  Date: 05/16/2024

  Hi ****,
  
  We understand that internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners). *******************************************************************************************************************************************************************************
  
  We have reviewed your account and the invoice for your membership which was signed on 10/28/2022. Both Master Subscription Agreement and the docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term. Since we have not received a cancellation request 30 days prior to the membership's anniversary date, your account has been renewed with the same membership fee reflected on your invoice. As per the signed invoice:
  
  "You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
  
  Your cancellation request has been received yesterday (15 May 2024) and was processed by our billing team. Your premium account is set to expire on 10/30/2024. After this date, your account will be a starter account.
  
  While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. Please reach out to your Agent Success Consultant to discuss how to archive leads that didnt pan out for you, how to get your lead allotment replenished and how to maximize every opportunity so you can find your next transaction!

  Customer Answer

  Date: 05/16/2024

  You guys advertised that your services would provide live connections as well as enough leads for us to use our credits, and you guys have not even come close to those promises. It's one thing to struggle to hit a goal, it's another to take all of the money, completely miss that goal (achieving not even 10%), and then still take the money and lock your client in to another year long commitment. When someone promises services and then refuses to deliver on those promises, that constitutes fraud, and trying to hide behind a sneakily inserted master contract does not make it okay. If you didn't understand the Tulsa market, or couldn't deliver in this area, that's understandable, but charging us for not being able to deliver is not and we deserve at least a partial refund. 

  Business Response

  Date: 05/20/2024

  Hi ****,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  We have reviewed this and see that there is a steady lead generation in your area. We encourage our agents to expand their center points as well as utilize multiple center points. If you have not done so already, please follow the links below:
  ********************************************************************************************************************************
  ************************************************************************************************************************************
  
  Your account also shows that your team received services from SetSchedule and has taken advantage of the SetSchedule product, accepting a lead up to 5/19/2024. SetSchedule has sent and will continue to send a mix of buyer and seller leads during your term.

  Regarding the renewal, SetSchedule did not receive a signed Cancellation form for your account prior to it's anniversary date which makes the account active and subject for renewal. We only received a cancellation request last 15 May ********************* the Master Subscription Agreement, "Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
  
  To help you optimize your membership please reach out to your Agent Success Consultant. They would also assist you with any pending issues you might have or you can send an email to ********************************** so we can have one of our advocates assist you.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

  
  

  Customer Answer

  Date: 05/23/2024

  We did email that we were very unhappy with the product a few months after being a part of your program, and no one reached out or responded to us at that time to address our concerns. It was never made clear to us by anyone that we need to cancel through the crm a month before the renewal and we would be billed.

   

  We couldn't be more unsatisfied with this product. You guys get a 20% referral fee for any closed deals, we would be happy to be paying you if the leads were producing any results or were any decent leads at all. Our center points have been set correctly since day one, and out of over a hundred different leads that have come through most have been incorrect information, frustrated that we reached out, or not anywhere near being able to do something in real estate. It's be strange, because the moment we say we are unhappy, suddenly more junk numbers show up, and that's what we have looked at and accepted leads again to see if we had made a mistake or were wrong in the beginning. 

   

  After failing to fulfill your promises and deliver your service, the least you guys could do is cancel our account and give us a prorated refund, if not refund us the entire year.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/4/2024- texted me offering me "referrals". I had a conversation with the representative that I would receive a "live transfer" 3-5 times/week. I agreed to these terms. I have not received a single live transfer. They also have me set up for ********, when I made it very clear I live in and am licensed in ****. They told me via email to change my settings. They should have set me up correctly to begin with! I gave them a list of cities I would like leads from. None of those included ********! I have also had health issues and have been unable to practice real estate. Mostly due to the constant predatory salesman who contact me trying to sell me fraudulent services! I am financially going under and my anxiety levels have skyrocketed and I can't deal with any of it anymore. I had a relapse of my multiple sclerosis and have not been doing well.

  Business Response

  Date: 05/03/2024

  Hi *****,
  
  We appreciate you sharing your feedback with us, and we extend our deepest apologies for the issues you've encountered. At SetSchedule, we are constantly striving to enhance the quality of our product and deliver exceptional service to our users.
  
  For a better understanding of the various opportunities we offer, please refer to the following link:
  *************************************************************************************************************************
  
  We have also reviewed your account and we have noted that one of our Agent Success Consultants reached out to you via email to assist you with your concerns. Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. Please check your email and schedule a time that works best for you to connect.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a rep at Set Schedule who I felt pushed and coerced me into buying their product. For all of the documents they had me sign, I was not given any time to read or review these documents as I was told to just sign while on the phone. Feeling pressured I complied, and after getting off the phone tried to cancel my membership, to which they refused. The same day I went to my credit card company to dispute the charge. It appeared that one of the documents I was blindly lead to sign was waiving my right to receive a refund. I feel that this is not only poor business practice but unethical as well.

  Business Response

  Date: 05/01/2024

  Hi ******,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
  
  Please reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

  Customer Answer

  Date: 05/06/2024

  When I connected with Reps from Set Schedule they said the same thing, just keep with our program. My issue is the nature of which I felt pushed into the program and wasn't openly guided through the details as opposed to rushed through them and don't mind the fine print, which is the nature of what happened. I was not informed that the program was non refundable or explained the documents I was instructed to Docusign while on the phone, just that I needed to sign them and keep going. I didn't have an opportunity I felt to make a weighed decision, so when I got off the phone I tried to undo the rushed process, to which I was essentially told 'too late'.

   

  Business Response

  Date: 05/07/2024

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Your additional information is appreciated. We will be conducting further investigation regarding your issue.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************
  

  Customer Answer

  Date: 05/08/2024

  The response from the business asked for 'Additional information' please feel free to forward my messages explaining my concerns to the BBB to Set Schedule. I felt pushed and unethically guided to signing documents without proper opportunity to read or understand the contents while on the phone with a Set Schedule representative. They were pushy and I felt I couldn't make a weighed decision while on the phone. When I went to cancel that same day once no longer on the phone, I was denied by Set Schedule, Requested a refund and denied, and am here with the BBB wanting a business to honor it's customers' satisfaction or lack there of when coerced into signing an agreement with a company.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a lead program via Set schedule and have never been given access to one lead. The amount of leads promised was a lie and I have been reading about similar complaints from other customers so I know Im not alone here. Just wondering why this company is still in business and why ** having trouble getting my money back from such an organization.

  Business Response

  Date: 05/01/2024

  Hi, *******,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  Setschedule is partnering with some of the leading information aggregators and data providers in real estate, so that our clients have access to the latest intelligence when making decisions and looking for new prospects. As a premium member, you can accept all the leads within 25 miles of your referral radar without prompting you to the payment options.
  
  We have reviewed your account and transferred your concern to one of our Agent Success Consultants. Please check your email and schedule a time that works best for you to discuss your account.
  
  In the meantime, you can follow the links below to our *********** that takes you step by step on how to activate your Referral Radar and start acquiring leads from the app.
  ***********************************************************************************************************************************************************************
  ************************************************************************************************************************************************************************

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Set schedule sales rep promised high quality leads, promised leads in my desired area, promised live transfers via phone. Set Schedule failed to deliver on all. The leads are very poor quality. Over 90% of the leads have not been in my desired area.In 11 months, I have received only 3 live calls. I missed the first call, the second and third calls I answered immediately - on the first ring- and both times a recording said sorry - another agent has received this call. There should have been significantly more than 3 live calls in 11 months and I question whether there was even a lead on the call as it was not possible that anyone else answered before I did.This company is a scam.

  Business Response

  Date: 03/18/2024

  Hi, *****.
  
  We value your business and regret that you were dissatisfied but we genuinely appreciate you taking the time to share your feedback.
  
  As you evaluate our opportunities and explore our research center, our technology becomes increasingly tailored to your specific needs. Users achieve optimal results through consistent, long-term usage. Kindly remember to provide feedback on the leads you've accepted, as this will aid us in improving and obtaining more precise leads that match your preferences.

  Upon checking, you've accepted 118 leads since you started your membership. By exploring the referral radar, you can significantly increase your chances of finding homeowners that could be your next closed transaction. We're eager to regain your business.

  Please click below for strategies for maximizing every opportunity.
  *******************************************************************************************************************

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This scam artists are blowing my phone up any and all hours of the day. I say no a thousand times and get different phone numbers calling me from the same place. I said no I cant have middle men in my real estate business. If they dont leave me alone I will lose it or snap. No one deserves to be hassled like this

  Business Response

  Date: 03/14/2024

  Hi ******,
  
  We checked your profile and confirmed that we have removed you from the notifications in our system. You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 29th, 2024, my wife and I signed up for the lead-generation service with Setschedule. They told us they wanted to set us up for success. They took our $1,500.00+ and we haven't heard from them since. They set us up for an onboarding Zoom call, but when the day came for the call, the person who was supposed to host the call was not available. we have since tried calling the person who took our money and left messages but have not gotten any response. I wish I would have read the reviews before we signed up. Now it appears they took the money and ran. No leads, no callbacks, nothing. we are simply out over $1,500 dollars.

  Business Response

  Date: 03/11/2024

  Hi ****,

  Thank you for bringing this matter to our attention. We sincerely apologize for the delay in responding to your inquiry, as we are currently experiencing a high volume of inquiries. Please know that we are fully committed to ensuring that all your inquiries and issues receive the utmost attention and care.
  
  I have transferred your concern to one of our Agent *******************, who will reach out to you as soon as possible to assist you further.
  
  In the meantime, to help you get started on accepting leads, please find a link below to our ************ This resource provides step-by-step instructions on how to activate your referral radar:
  *********************************************************************************************************************************************
  
  We genuinely appreciate your understanding and patience during this time. Our team looks forward to hearing from you and working diligently to earn back your business.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this company's program 8/2/23. I was unable to make the unboarding session but was told that. Wouldn't it be an issue? Because I would be able to have access to the recording of the session later. this was never the case and I have never been able to log in to my account. Have tried several times to get in touch with this company via text, email and calling. I have left several messages, And nobody ever answers their phone or calls your back. Unless you hit the option to talk to a salesman and even then they say they send messages but never do. this last time I tried calling I was able to speak to a salesperson and said, I wanted to speak with somebody immediately. But he hung up on me. And ever since then, they're phone system has been having "technical difficulties". I have yet to get any leads from them and can't even access the app or other functions that I'm supposed to be able to. I went to access my invoice in the email from them but even that is unavailable.

  Business Response

  Date: 02/29/2024

  Hi *******,
  
  
  We value your business and regret that you were dissatisfied but we genuinely appreciate you taking the time to share your feedback.
  
  Upon checking, your Agent Success Consultant, ****** scheduled a call with you on Wednesday, January 3, 10:30 PST but was unfortunately unable to connect.
  
  We are always looking to improve the quality of the product and provide high quality service. If you would like to discuss your account in more detail, please send us an email to **********************************.
  
  If you need any other assistance in the meantime, here is a link to our *********** that takes you step by step of how to do things within the app: *******************************************************

  Customer Answer

  Date: 03/03/2024

  I have attempted to email the email that they gave in the response several times and no response.   I have also had two of their district representatives "salespeople" send a message in my behalf and again no response.   I've attempted to text several times and no response and called LOTS of times,  but no response.    And I've tried several times to reschedule that call and it won't let me do that either.  

  Business Response

  Date: 03/05/2024

  Hi *******,
  
  Were sorry to hear that you did not have a great experience. We would like to connect with you and get additional details so we can address your concern effectively. I already transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible.

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9th I received a solicitation from a Set Schedule representative offering real estate ************** leads. The representative used high pressure sales tactics which I never fall for, unfortunately the sales representative was very convincing and I went for ********* was promised that I would receive quality buyer and seller leads I was given an orientation on how to use the platform and then I started receiving lead that had disconnected numbers, bad emails that bounced back, I would call some leads and every lead was either confused as to why I was calling them, the person on the other end of the line claimed they never filled out a las form online..all of these leads are bogus leads or they are recycled leads..I immediately complained on the community board and Set Schedule suspended my account indefinitely because I was misbehaving..yes I was abad boy for complaining and they put me on time out.. I then recieved a call from *************************** and he told me why do you think we put you on time out? You wr put on time out because you mishaved and violated our terms of service for voicing your opinion on the community board. I then called several agents that I recognized and 2 agents returned my calls and they both had the same complaints..I have been trying to cancel my account and they refuse to return my calls or responded to my emails requesting my cancellation..one of credit card companies determine that Set Schedule has unfair business practices and they returned my funds of $592.. the total charges were $1776, I split the payment in 3 payments of $592so far I have not been able to recover my funds from this company.

  Business Response

  Date: 02/29/2024

  Hi *****,
  
  
  We are sorry that your previous experience did not meet your expectations.
  
  Over a period of time, as you rate our opportunities, use our information and review our research center, our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
  
  Please feel free to email us at ********************************** and we would be happy assist you in maximizing your membership and different ways in using the app.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************