Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date- 06/27/2024 The business is supposed to provide valid *********** leads for a territory that I select. All of the leads that have come in are not valid. Property is not listed, lead does not remember making an inquiry, a child once answered that number that was provided. I have left repeated messages for ***************************** and his manager with no returned calls. I tried just this morning again and the number is no longer in service. No one from customer service responds. I request a refund.

  Business Response

  Date: 08/26/2024

  Hi *****,

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  
  *******************************************************
  
  

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 17 2023 $1295 was taken from me with no service provided at all!Setschedule committed to provide real buyer and sellers of *********** as referrals.They never provided anything of the sort. They just went ghost as soon as I paid them the fee of $1295.00! I have not been able to ever log on to website and have not received any guidance, consultations or customer service whatsoever. I can't understand how a business like this can continue doing business in the ***. Setschedule has never tried to resolve the issue or the problems that I've been experiencing during this whole ordeal. Online, marketing directly to my business email with all false claims and promises...... Please investigate this company and have them shut down! They are robbing business owners of vital operating capitol and they have no remorse whatsoever.....Once again no services were ever provided whatsoever!

  Business Response

  Date: 08/09/2024

  Hi *******,
  
  We want to extend our sincerest apologies concerning all the issues that you have faced. We want you to know that your complaint and feedback will give us the chance to resolve any problem that *** occur and assist us in making our services better.
  
  I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to get additional details so we can check how we can address your concern effectively.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************
  
  We look forward to hearing from you and earning you back your business.

• Initial Complaint

  Date:08/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service 3 years ago. For the past year Ive been trying to cancel my service. They keep sending text messages and charging me because you can never get ahold of anyone to speak with. I just want the charges and text messages to stop.

  Business Response

  Date: 08/08/2024

  Hi *****,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  We reviewed your account and confirm that your cancellation request was received and processed by our Billing team. Your Premium account expired on 04/30/2024 and your account is now a Starter account.
  
  As a starter user, your notification settings will still be active. If you would like to adjust those settings, you can access how to adjust your settings by clicking the link below.
  ***************************************************************************************************************************
  
  If you need any other assistance, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Set Schedule did not send out advance notification of a July 19, 2024 renewal that they would charge my **** card $1559. They did not do this because they KNOW that most customers WOULD NOT RENEW for another year if they sent out a notice of intent to charge their credit cards. This company is set up to SCAM people. I notified them plenty of time before the July 19, 2024 renewal that I did not wish to renew for another year. They sent me a email telling me to read their contract which stated that they could debit my account the $1559 up to 10 days prior to the July 19, 2024 renewal date. Their contract stated that they had the option to charge my card up to ************************************************************* the uploaded documents. They charged my card 14 days early, which was fraudulent. I have included in my uploaded pdf document with the details on this along with info from my ************ Account showing that they did it 14 days earlier rather than 10 days prior as the contract specified. If this company was interested in retaining clients and was above board, they would not be acting this way. When I challenged them on this, they simply said that I could cancel their services on July of 2025 and not before then.

  Business Response

  Date: 07/26/2024

  Hi ****,
  
  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
  
  We reviewed your account and invoice you signed last 07/19/2023. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.
  
  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
  
  Your written cancellation request was received by our billing team on 07/11/2024. Your premium account is set to expire on 07/19/2025. After this date, your account will be a starter account.
  
  Please reach out to our Agent Success Consultants for any questions and to discuss how to make the most of your membership. If you do not know who your agent success consultant is, please feel free to email us at ********************************** and we would be happy to connect you with the correct department.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took ******* from my credit card and I did not authorize it, They took it on 5-24-24 and I am inactive as an agent.I have tried all ways possible to get hold of them without response, I want my refund done within 5 days.This company does not have that right to assume I wanted to go with their referral service again!

  Business Response

  Date: 07/08/2024

  Hi *****,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  We reviewed your account and invoice you signed last 05/23/2023. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.
  
  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
  
  Our system shows that your cancellation request was received on 07/3/2024 and has been processed by our billing team. Your premium account is set to expire on 05/24/2025. After this date, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

  Customer Answer

  Date: 07/11/2024

  I told you I am inactive and did not  authorize the amount of ******* you put on my credit card.

  I want a full refund!

   

  ***********************

  ************

  Business Response

  Date: 07/11/2024

  Hi *****,
  
  We are sorry you had to reach out again regarding the same issue.
  
  The invoice you signed dated May 23, 2023 provided the process on how to discontinue the auto-renewal of the membership. This also states that cancellations must be received thirty (30) days prior to termination of the Membership term. Upon reviewing your account, we have noted that your cancellation request was only received on 07/03/2024.
  
  Based on your account notes, an Agent Success Consultant was able to connect with you last 07/03/2024 and tried to discuss a resolution but the call has been disconnected on your end.
  
  If you wish to discuss your account further, please feel free to reach out to us at ********************************** or ************.
  
  If you need any other assistance in the meantime, below is a link to our Help Center:
  *******************************************************

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/22/24 I entered into an agreement with SetSchedule to provide leads for real estate transactions. The phone call solicitations I recieved from the territory manager ************************************ described the leads as warm transfers via phone call connections. This is what I am accostom to as I am a part of the ************************** program and infact she even mentioned that ****** was one of thier paticipating partners. I could basically get Zillow plus more which is exactly what I am looking for. I attended the basic training on 2/27/24 during which the trainer had us all add two phone numbers to our contacts to make sure we never missed a call. ************** and ************** where the two numbers provided that they said we would recieve calls from with customers looking to buy or sell real estate in our area. This is exactly how Zillow does it so I was once again not feeling like it was too good to be true or anything like that. Since signing up and paying my dues I have only been able to get leads through the referral radar system and those have generated zero contacts. The leads have all been fake from as far as I can tell.I have to had a single phone call from the numbers that I was told I would recieve phone calls from. I have not had a single warm lead passed over to me like I was sold on. Only once did I get a text that said "CONNECT NOW! A buyer looking in ***** is on a CALL - join them here!" I clicked the link and I waited in an empty video chat for 15 minutes. When I brought up my complait, the territory manager mentioned that I had never had my meeting with my account manager and she was going to get that scheduled. That was on June 10th and I didn't get any follow up last week. This is a scam.

  Business Response

  Date: 06/25/2024

  Hi *****,
  
  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
  
  As you evaluate our opportunities and explore our research center, our technology becomes increasingly tailored to your specific needs. Users achieve optimal results through consistent, long-term usage. Kindly remember to provide feedback on the leads you've accepted, as this will aid us in improving and obtaining more precise leads that match your preferences.
  
  Since your start date, you've accepted 10 out of 100 opportunities from your package. By exploring the referral radar, you can significantly increase your chances of finding homeowners that could be your next closed transaction.
  
  You can also reach out to your Agent Success Consultant to discuss how to archive leads that didnt pan out for you, how to get your lead allotment replenished and how to make the most of your membership. If you do not know who your agent success consultant is, please feel free to email us at ********************************** and we would be happy to connect you with the correct department.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step of how to do things within the app.
  *******************************************************

• Initial Complaint

  Date:06/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The comapny renewed my contract when I did not want to renew. They did not send out any notice of renewal and I send emails to their agents that I did not want to renew because their service did not work. I honored my contract of the first year. I did not close any leads so I owe them nothing in the area. I just want to me made whole and my credit card removed from their system. They do not allow me access to that. I am not the firest person to have issues with them and I have to admit I should have researced them better. That part is on me. I have click the non renewal button as instructed to and it is still pending. I also did it before the renewal and it was turn back to to renew.. This is company does work well in area, I can not sat how it works in others,

  Business Response

  Date: 06/11/2024

  Hi ******,
  
  Thank you for sharing your experience with us. We're so sorry that your experience with us fell short of expectations.
  
  We reviewed your account and invoice you signed last 05/03/2023. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.
  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
  
  Your cancellation request was received on 05/06/2024 and has been processed by our Billing team. Your premium account is set to expire on 5/3/2025. After this date, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
  
  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  

• Initial Complaint

  Date:06/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Set schedule is a complete SCAM stay away from this company. YOU HAVE BEEN WARNED. Set schedule rep ************************** if that's even his real name sold me real estate leads on 23 May 2024. Today is June 4th 2024 and I haven't received one single lead from set schedule. I finally got in touch with ***** after calling his phone 100 times and I told him to cancel my subscription he said that he could do that but I would not get a refund due to the contract I signed but they haven't provided a single lead to me but your hiding behind a contract. how can you use the contract as a loop hole when you haven't done what you said you would do in the contract. Its crazy. Once they get you to sign the contract and get your money. Your screwed. Their app don't work, theres no customer service to call and the ******************** staff / reps aren't answering your calls anymore. Luckily for me I notified **************** in a timely manner and **************** has refunded my $998. Good luck out there stay away from this company they are crooks.

  Business Response

  Date: 06/07/2024

  Hi *******,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  We're so sorry that your experience with us fell short of expectations. We have reviewed this and see that there is a steady lead generation in your area. We encourage our agents to expand their center points as well as utilize multiple center points. If you have not done so already, please follow the link below:
  ********************************************************************************************************************************
  ************************************************************************************************************************************
  
  You can also reach out to one of our Agent Success Consultants to discuss best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SetSchedule is guilty of stealing money from real estate professionals and is a scam. I am disputing the payment of $1497.00 to SetSchedule for 12 months of worthless service beginning 4/24/2023 and ending 4/23/2024 because they promised to deliver real estate leads *************** Records') to me and what they provided was 100% junk. They provided names and phone numbers as follows: Bogus/invalid phone number such as ************ Someone who already purchased real estate Someone whose budget is too low to afford to buy real estate Someone who asks to be removed from the database Someone unwilling to speak on the phone Someone who is a teenager or prankster Please assist with this situation. This type of business practice should not be allowed. Thank you very much.

  Business Response

  Date: 05/28/2024

  Hi *****************,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  Setschedule is partnering with some of the leading information aggregators and data providers in real estate, so that our clients have access to the latest intelligence when making decisions and looking for new prospects.
  
  We understand that internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
  ********************************************************************************************************************************************************************************
  
  While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. If you wish to discuss your account further, please send an email to ********************************** and we'll have one of our associates reach out to you.

  Customer Answer

  Date: 05/28/2024

  All they did was say they were sorry I didnt have success with their supposed system. They claim they have partners who attempt to provide sales leads. They failed to provide any viable lead in 12 months and 100 leads. That is unacceptable under any circumstances. I request a refund.

  Business Response

  Date: 05/30/2024

  Hi *****************,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  We do not issue a refund because the Annual Membership that was purchased thru signed docu-signed invoice dated 04/24/2023 calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement.
  
  Upon reviewing your account, we have noted that you received services from SetSchedule and have taken advantage of the SetSchedule product. Since your start date, you've accepted 99 out of 100 opportunities from your package. SetSchedule sent a mix of buyer and seller leads, as agreed to in your contract. It is our regret that the leads did not prosper into successful listings.
  
  We have received your cancellation request and as of 4/24/2024 your account is now a Starter account. If you have other questions you can reach out to us at *********************************** If you need any other assistance in the meantime, below is a link to our Help Center:
  *******************************************************
  

  Customer Answer

  Date: 06/05/2024

  This company is a scam. They provide nothing of value. Zero. They should not be allowed to continue doing business this way. I will be seeking legal action against them if I do not receive a favorable reply. 

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** has paid for leads and Company has failed to provide leads for almost 3 months. ******** has reached out on several ocassions by telephone and email to attempt to contact, and no return correspondance has been attempted by Company. In fact, Company has a pattern of ignoring client!

  Business Response

  Date: 05/23/2024

  Hi *****,
  
  We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. We hope you will give us an opportunity to resolve the issue.
  
  To further discuss this we transferred your concern to one of our Agent Success Consultants who will reach out to you as soon as possible. If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.
  *******************************************************

  Customer Answer

  Date: 05/23/2024

  this is your typical response, which in turns no one contacts me. Have a manager contact me.

  Business Response

  Date: 05/28/2024

  Hi *****,
  
  We apologize for the delay as we are receiving a high volume of inquiries. We're fully committed to ensuring all your inquiries and issues receive the utmost attention and care.
  
  Upon checking your account, we have noted that one of our Agent Success Consultants already reached out and spoke to you last May 23, 2024. If you wish to discuss your account further, please contact your dedicated agent success consultant or you can send us an email at ********************************** and we would be happy to connect you with the correct department.

  Again, we truly apologize for the inconvenience. We look forward to hearing from you and earning you back your business.

  Customer Answer

  Date: 05/29/2024

  Your agent reached out to me and promised to provide his contact information by email, but typical of your company, failed to follow through.