Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against SetSchedule for deceptive and potentially unlawful business practices. On March 15th 2024, I was pressured into signing an invoice over the phone, under the pretense that immediate action was required. This invoice contained tiny print with a hidden link to a master agreement that I was unable to properly review. I was not signing an agreement, just an invoice, which I believe violates my rights as I was not given a fair chance to understand the terms. Additionally, SetSchedule failed to inform me of my legal right to cancel the transaction within the three business-day cooling-off period, which is a violation of the law. This lack of transparency raises serious concerns about the validity of my consent.Additionally, I had requested a trial period for the services, which was rejected. For the $1,295 I paid instantly, I was promised unlimited leads in my area but only received 100 outside of my area. After encountering significant issues with SetSchedules technology and communication, as well as inadequate leads, I decided to cancel the transaction. In accordance with Florida's three business-day cooling-off period, I emailed my cancellation on March 20th, 3 business days after making payment on March 15th. Despite this timely request, SetSchedule denied my cancellation and has since made it impossible to reach them by phone, email, or text.Moreover, my leads have been shut off for over a month, despite the large payment I made. SetSchedules actions appear predatory, misleading, and exploit struggling realtors.I tried to investigate whether SetSchedule is properly licensed for telemarketing in *******. I was unable to find any record of their telemarketing business license, which could be a serious legal violation.I respectfully request your assistance in securing a full refund.Thank you for your attention to this matter.Sincerely, ****** *****

• Initial Complaint

  Date:09/23/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Set Schedule promised to deliver referrals, I took first 12 they were really old. The newest one was 3 months old, which create problems with clients not getting me business. They charged me around $600 to sign up. Their **** keep calling to sell me more services, when I asked how can I get my money back since your referral are bad and stale, eventually I dont receive any referrals at all now, I used their app to request more referrals. I get a notification that someone will reach out, but eventually they completely blocked me from new referrals. I would like my money back and companies like them should not do business on the great stood **********. Thanks

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Set Schedule for their failure to deliver on the lead generation services I signed up for nearly a year ago. While the onboarding process was initially promising, with clear guidance and transparency, the results have been nothing short of disappointing.Upon signing up, I was informed that Set Schedule needed to "beef up" my area, as they could not provide many leads at the time. However, they assured me that this would improve. Despite this, the results never materialized, and I have yet to receive the level of service or support I was led to expect.Over the past several months, I have reached out numerous times to Set Schedule's customer support, only to receive delayed responses, sometimes taking weeks. Specifically, my initial contact, ****** ****-*******, has completely stopped responding to my requests for assistance after I voiced my concerns. I have followed the recommended steps, including messaging customer support directly, but I have yet to receive meaningful help. My recent attempt to contact customer support resulted in a delayed message from ****** ******, two weeks after my inquiry, which only referred me back to customer supportthus providing no resolution.This week, after months of patience, I requested a refund, having previously just asked to speak with someone to discuss my concerns. Unfortunately, my emails regarding the refund have also gone unanswered. I am deeply frustrated and feel that Set Schedule has failed to uphold its *********** this point, I feel compelled to warn other real estate professionals about what I believe are false promises made by Set Schedule. I will also be exploring other avenues for resolution if I do not receive the assistance and refund I have requested.I urge you to take this complaint seriously, as I believe Set Schedules business practices are deceptive, and other professionals in my field should be aware of this.Sincerely,********* **********

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28, 2023 Set Schedule charged me $1497 with a promise to send me genuine leads. I agreed to give them a 20% referral fee for each lead that generated income. I spent a lot of time chasing down the "leads" they gave me but none of them were legitimate. Wrong numbers, numbers not in service, not one person had indicated in any way that they would be willing to talk with someone about real estate. When I tried to speak with someone at the company, both by phone and email, I received no resonse. For one year I have continued to try to call them and email them. I have told them in no uncertain terms that I would like a refund and that they should not renew my subscription. I have heard nothing. So far I have not detected new charges on my credit card.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024 was sold this service , convincing me that i will be getting *********** leads via SetSchedule webiste and via phone call. I paid about $1200. Intially i got stale leads and recently for last couple of month i have not had any lead. also the contact person's phone number does ot work any more. I get standard response to my emails saying we are working on it. I have spent so much money and zero results, i can't talk to any one on the phone. if i put a post up about how they have not provided any leads, they take my post down

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renewed my account before the date was due.Refused to refund, even when zero leads over the previous 12 months even responded to me When trying to cancel on their site, only way to do it, the code they make you use fails every single time I have a video of my trying to cancel and the multiple steps you have to go thru to even get to the point they automatically fail your attempt.

  Business Response

  Date: 09/05/2024

  Hi *******,

  We reviewed your account and invoice you signed last 4/25/2023. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.

  You hereby authorize SetSchedule to charge the provided credit card for all ****************** listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 

  *******************************************************
  
  

  Customer Answer

  Date: 09/05/2024

  There is NO way to actually do it. You fail verification every time no matter what.  I responded via text message, the same way the company was communicating with me about my desire to cancel. I screen capped trying to cancel thru the app but i can't send it here, the file is too large.

  Business Response

  Date: 09/05/2024

  Hi *******,

  We are sorry you had to reach out again regarding the same issue. We appreciate your patience and understanding.

  As previously mentioned, our Master Subscription Agreement and your docusigned invoice states that you may request to discontinue the automatic renewal of the membership by sending an email to our Billing Department.

  "You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at ************************************************************. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date."

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  
  *******************************************************
  
  

  Customer Answer

  Date: 09/09/2024

   

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a phone number that immediately hangs up when you call. They ask they you allow them access to your computer. Then asked you to put in a credit card number. The credit cards are then used in fraudulent charges.

  Business Response

  Date: 09/04/2024

  Hi ****,

  Were sorry to hear that your experience was not of the quality you expected. 

  The invoice of the Annual Gold Membership that was purchased thru signed docu-signed invoice dated 9/29/2023 calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 

  *******************************************************
  
  

   

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Business wants to rely on their Policies yet they cant follow their own. I was charged $1,500 without even a notification of being charge after BEGGING their support team/agents to cancel my account. It wasnt until 2 weeks after being charged an employee reached out telling me why I was in the wrong. This company needs to be investigated heavily by the government. No response from the support team for 4 1/2 months and they want to talk about policy, an absolute joke.

  Business Response

  Date: 08/28/2024

  Hi Trey,

  Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
  
  We reviewed your account and invoice you signed last 5/31/2023. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 

  *******************************************************
  
  

  Customer Answer

  Date: 08/28/2024

  SetSchedule wants to talk about receiving a cancellation request 30 days prior to renewal date. I sent a cancellation request 4 months in advance to the support team and no one from the support team cared to respond to me and tell me to message the billing department. They have 4 months to respond and didnt care enough to. 

  Business Response

  Date: 08/29/2024

  Hi Trey,

  We apologize for having to reach out once again for this issue.

  Please be informed that the contract you docu-signed dated 5/31/2023 laid out the process on how to discontinue the auto-renewal of the membership.

  As for your auto-renewal, your written cancellation request has already been received last 6/7/2024. On 6/5/2025, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.

  *******************************************************

   

• Initial Complaint

  Date:08/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date : 11/02/2022 Contract signed , payment of $1,766 made .Promise was to provide leads of buyers/sellers every month with verified contact info, pre-screened and qualified , within 10 miles from my location.The phone numbers, email addresses were bad, either not in service or emails bouncing back. The leads were from everywhere and majority were in 20-50miles from my location. No transaction closed, due to bad quality of so called "buyers " ("i am not buying!") and sellers ( I don't have a property to sell, where did you get my name and number?").I was, endlessly, reaching out to the support that was promised, no solution was provided. After several months of my unsuccesful attempts, I stared requesting refund. That was totally ignored. All that time , I was hoping that the good lead will happen, giving them many chances to cure the problem. That never happened

  Business Response

  Date: 08/22/2024

  Hi ****,

  Thank you for sharing your feedback. Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
  ********************************************************************************************************************************************************************************
  

  While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. Please reach out to your Agent Success Consultant to discuss how to archive leads that didnt pan out for you, how to get your lead allotment replenished and how to maximize every opportunity so you can find your next transaction!
  

  Customer Answer

  Date: 08/22/2024

  This solution is NOT A SOLUTION. This is to drag the problem that was never resolved by SetSchedule. I spend hours working the lousy leads that were NOT LEGIT, NOT VERIFIED.

  I was prompted from one associate to another...with the same solutions: making me pay for some leads, that were still NOT LEGIT!! Which part you don't understand? I addressed the problem so many times and I was ignored.. Don't forget that I can prove that what I am saying is true

  Business Response

  Date: 08/26/2024

  Hi ****,

  Were sorry to hear that your experience was not of the quality you expected. However, the Master Subscription Agreement states: 
  
  4.2 Leads.  Premium Members will be provided access to Leads based on availability at SetSchedules discretion  SetSchedule makes no guarantee that a real estate transaction will be consummated as a result of a Lead.
  
  11.4 DISCLAIMER OF GUARANTEE. SETSCHEDULE MAKES NO GUARANTEE THAT A REAL ESTATE TRANSACTION WILL BE CONSUMMATED AS A RESULT OF A LEAD.
  

  SetSchedule DOES NOT make any guarantees or representations as to the real estate agents ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  
  *******************************************************
  

  Customer Answer

  Date: 09/05/2024

  NO REALTOR CAN CONVERT A LEAD THAT IS  NOT LEGIT ! 

  You can not talk to a lead if they're : names, emails, phone numbers are false, fake, inaccurate  or their response is : i am NOT LOOKING TO BUY OR  I DO NOT HAVE A PROPERTY TO SELL

  I addressed this issue so many times and each time I got a response that SET SCHEDULE will revise my complaint and correct their actions by sending VERIFIED LEADS > 

  THAT NEVER HAPPENED. How much more clear I can be?

  In this complaint, SET SCHEDULE's  responses are inadequate, by saying that they are not responsible for converting leads to transactions. They  do NOT address quality of their leads.

  That is my complaint: false information, fake phone numbers, emails... How would you convert a lead that is INVALID?

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to reach anyone at the company. I have tried calling, email, text and IM and there is no response. This has been going on for 3 weeks. This is after they set up 3 separate zoom meetings which ************************* missed each time. This was for issues with their leads and she claimed they had a resolution. I have tried calling the CEO, *********************** and his phone number has been reassigned to someone else

  Business Response

  Date: 08/22/2024

  Hi *******,

  We are looking into this issue and hope to resolve it promptly and accurately. If you would like to discuss your account in more detail, please send us an email to ******************************************* Thank you for reaching out, your feedback enables us to continually improve.