Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continue to contact me. I have requested they remove me from their spam/contact lists more than a dozen times. They contacted me AGAIN today. I have documented their contacts over the last two years and can provide documentation that proves they continue to contact me after being repeatedly asked to stop. What do I have to do to get these people to leave me alone? I feel that it is bordering on harassment at this point.

  Business Response

  Date: 12/06/2022

  Hi *******,

  We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists!

  You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.
  
  

  Customer Answer

  Date: 12/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a scam. They promised me secured verified leads instead they gave me fake phone numbers, which intern after four I requested a refund immediately. They also told me they were inbound ***************** and if by chance, I did get a hold of someone it was someone outside of ***************** that did not speak fluent English. They will not call you back or provide good customer service. There was never anything disclose that it was not refundable especially during the first couple days.

  Business Response

  Date: 12/05/2022

  Hi ******,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).
  https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-

  Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
  
  

   

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was coerced into purchasing a program after they offered continued discounts to make it work for me. I immediately knew this was a scam when I got off the phone, now no-one is answering my calls and my "specialist" has blocked my number. I immediately tried to get a refund before any services were rendered, this complaint is being filed in the same day to prove that I have not been rendered any of the services provided in the docusign agreement that I was coerced into signing. I demand I get my money back and this be made right. I will be going through my bank channels to block this payment and get a refund as best I can, but this needs to be addressed and this company needs to be penalized.

  Business Response

  Date: 12/01/2022

  Hi ******,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.

  Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible. 

  Best Practices for the SetSchedule Referral Radar

  https://support.setschedule.com/support/solutions/articles/33000272347-best-practices-for-the-setschedule-referral-radar

  Customer Answer

  Date: 12/01/2022

  I have spoken with a member of your staff, they told me that even the *** will not issue refunds. I am waiting for contact from your management or accounting team regarding my refund, I have also started the necessary processes to dispute the charge as I requested my refund before any services were rendered.

  Your employee told me that the company would be sticking to the contract, which means not issuing a refund. Ill be pursuing this as long as I have to.

  Business Response

  Date: 12/02/2022

  Hi ******,

  Were so sorry that your experience did not match your expectations.

  We do not issue a refund because the Annual Membership that was purchased thru docu-signed invoice dated 11/30/2022 calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement.

  Membership agreement

  https://www.setschedule.com/msa

  You may also click the *********** link below if you need further assistance.

  https://support.setschedule.com/support/home
  
  

   

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a complaint, sent them a cease and desist letter and they answered promising I would never be contacted again, 2 weeks later Ive been contacted twice in one day. I am sick of being contacted over and over. Ive been harassed and this is a violation of privacy and ability to live in peace. This company has become so overwhelming and wont leave me alone. I want to contact an attorney and file suit. This has gone on for a year

  Business Response

  Date: 12/01/2022

  Hi ****,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

  We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists!

  You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.
  
  

  Customer Answer

  Date: 12/01/2022

  Thats what you said 2 weeks ago and yet i had two texts in one day. You need to put in a system that alerts all employees. if I am contacted again. I will file suit against you and every employee that contacts me from this day forward. I am tired of your company harassing me daily

  Business Response

  Date: 12/02/2022

  Hi ****,

  Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

  Your concern has been escalated to make sure that you have been removed from our marketing lists.

  We appreciate your patience and understanding.

   

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible service which promised a lot and didn't deliver much. First they promised they can start sending me leads when I finish my cancer treatment last year, but started sending them right away (so I lost two month out of 12). Then they started sending me leads with unrealistic budgets. I complained and complained, but didn't see the result. They said that I would be assigned to ONE representative who would be helping me throughout the year, but every time a new person would be contacting me. I was promised to receive VERIFIED LEADS, but got only leads from secondary market, and I wasted a lot of time checking them with no positive results.I complained about service and told representatives several times that I'm not going to renew with them. At the end they scheduled the telephone call, but never called me. I thought the service was cancelled, but they charged my credit card $1650 on 10/28/2022 without my knowledge, didn't email me receipt and refusing to refund it. If you read reviews from different people you can find the same complain over and over again. It looks like it's used towards many and everyone fills like they've been tricked, lied to and robbed. (see SiteJabber for reference.They are crooks and thieves. They do not deliver what they promise. They used my credit card to renew the service without my knowledge and claim that they don't have the refund policy.

  Business Response

  Date: 12/01/2022

  Hi *****,

  Hi *****,
  
  We want to extend our sincerest apologies concerning all the issues that you have faced.
  
  Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings, however, SetSchedule DOES NOT make any guarantees or representations as to the real estate agents ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
  
  It is stated in the invoice that you docu-signed last 10/28/2021 that cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to *********************************** A written request from you was only received last 11/29/2022, hence the auto-renewal. On 10/29/2023, your account will be a starter account but until then, please feel free to continue to use the premium benefits.
  
  Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process. One of our Agent Success Consultants will also reach out reach out to you to discuss the issue further and to help you optimize your membership. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
  
  SetSchedule *************:
  https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
  
  

  Customer Answer

  Date: 12/01/2022

  The scheduled appointment to discuss the renewal was ignored by SetSchedule, therefore I assumed that it was clear to them that I wasn't going to renew, because I told that several times to their representatives way before the deadline. Several months before October. 

  Apparently, it is a regular practice of SetSchedule to trick people into renewing by rescheduling final phone call, blaming the agents for not showing up for the call, and charging them again without their knowledge. Please see the complains on Sitejabber. There are many many complains similar to mine there. 

  Their statement about not existing refund policy is ridiculous. They refunded $10.40 the other day for the lead I accidentally bought and wasn't satisfied with. 

  The fact that they charged my credit card and didn't email me the receipt only proves that they are s******* people, and is not a good business to deal with. 

  I work really hard, and it's a lot of money for me to loose. I'm a foreigner, I have the accent, and it's twice as hard for me to make it here. I feel like SetSchedule discriminated me and thought they can get away with it. But I'm not satisfied with their services and demand full refund. 

  I do not need the apologies, or any excuses. I do need full refund!

   

  Thank you,

  *****************************

  **************

  Business Response

  Date: 12/02/2022

  Hi *****,

  We value your business and regret that you were dissatisfied.

  We reviewed your account and invoice you signed last 10/28/2021. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to renewal of the Membership term.
  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).

  Membership agreement
  https://www.setschedule.com/msa
  
  

   

  Customer Answer

  Date: 12/05/2022

  When representatives from SetSchedule called following my negative reviews, I told every single time that I will never deal with your company again and never renew. Your representatives failed to mention that I needed to do it on the website, not verbally.  A year is a long time and your "clients" forget the details. It must be important to remind like every other company does. Amazon, ***************** all do! And they do it several times sending emails, making sure their subscribers won't miss the deadline. That is the sign of the good customer service, not tricking the subscribers for the renewal like you!

  You should be making sure the subscribers are satisfied and want to move forward. Your company failed to call at the deadline day when the phone call was scheduled, therefore it is your fault.  I have the phone record to prove it. And you have all my written negative reviews and recorded conversations throughout the year too. Please go through them and refund my money.

  You must refund my money immediately. 

   

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Setschedule is a lead generation company for real estate agents to pay for leads on prospective sellers and buyers. I signed up with setschedule and paid an upfront fee to sign up. What setschedule sells you is completely different then the product you receive from them (none of the leads are viable after a short period and numerous complaint that the leads are not valid leads some with non working contact information I asked for my money to be refunded and they have refused to refund me even though I have been unhappy from the beginning. There are over 250 complaints against this company on your website alone - Is there anyway a class action lawsuit can be started with all affected. This a scam company offering no real product

  Business Response

  Date: 11/30/2022

  Hi ******,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. One of our Agent Success Consultants will reach out to you to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  Best Practices for the SetSchedule Referral Radar
  https://support.setschedule.com/support/solutions/articles/33000272347-best-practices-for-the-setschedule-referral-radar

  Customer Answer

  Date: 11/30/2022

  I'm very unhappy with your company.    Most leads are out of our area and the leads that are close enough to service do not respond to us when we call, email or text.    We are no longer interested in receiving any leads from your company.  We have talked with others who have stayed with your company for a year and they say it is a waste of time.  *********************** ***** REMAX Suburban 

  Business Response

  Date: 12/01/2022

  Hi ******,

  We set a high standard for ourselves, and were so sorry to hear this was not met in your interaction with our business.

  Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We have have also seen that there is a steady lead generation in your area. We encourage our agents to expand their center points as well as utilize multiple center points if you have not done so already, please follow the links below:

  https://support.setschedule.com/support/solutions/articles/33000267768-how-do-i-adjust-my-referral-radar-centerpoint-
  https://support.setschedule.com/support/solutions/articles/33000270431-how-do-i-add-multiple-referral-radar-centerpoints-

  Your concern has been transferred to our Agent Success Team. They should contact you shortly to assist you further.

   

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted by 7 different sales reps or "Product Educators" by SetSchedule, many 2-3 times each even after I have requested no more texts. I've texted each one and have left voice messages (none of them answer their phone). I finally got a hold of one after I scheduled a meeting with them and they told me they did indeed get my messages. I asked them to take me off of their list and put me on a do-not call and do not text list. They said ok. The messages continued so I made another appointment to talk to them. They told me they saw two different profiles for me with only one of them stating "do not call". I asked them why I have two profiles and they told me that the sales rep creates a profile for me. I asked for both of their profiles of me to be marked as do not call. I got another text last week and again, set up a meeting with them (every text has a "calendly link" to schedule a meeting any time). I asked them to not contact me. He got mad at me for scheduling time on his schedule and told me that they wouldn't bother me if I don't schedule which is a bold face lie. He proceeded to hang up on me. I called the customer support line and told them about that conversation and also asked them to make sure no more texts get to me. The customer service rep said that both profiles they had for me stated do-not-call. Today, I got another text a week after all of that. This is my 12th text from 7 "Product Educators". This needs to stop.

  Business Response

  Date: 11/29/2022

  Hi *****,

  We are so sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.

  We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists.

  You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.
  

  Customer Answer

  Date: 12/02/2022

  I just got another text from another "territory manager" (SetSchedule uses the title "territory manager" or "product educator") see attachement.  I called the number that texted me and there was the same hold music and VM recording that all the other SetSchedule numbers had.  After the 4th attempt to call them, I got an error message stating this number is no longer in service.  This makes me think they are changing numbers regularly.  

  Business Response

  Date: 12/05/2022

  Hi *****,

  We are sorry you had to reach out again regarding the same issue. We appreciate your patience and understanding.

  We are currently investigating why you are still receiving texts and calls despite being removed from our marketing lists, but be assured that the necessary action will be done to have this resolved the soonest.

  Again, please accept our sincerest apologies.

   

  Customer Answer

  Date: 12/12/2022

  I just received yet another text (see screenshot).  This is nearly 2 dozen texts now even after your company said that you would stop contacting me here on BBB.  This has got to stop.

  Business Response

  Date: 12/22/2022

  Hi *****,

  Im sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.

  May I just ask when was the last time you received a marketing text message? Just wanted to get that detail so we could further investigate why you are still receiving text messages despite being removed from our contact lists.

  Again, please accept our sincerest apologies and rest assured that we are going to do our best to solve this issue.

  Customer Answer

  Date: 12/22/2022

  Hello,

   

  The most recent contact was 12/15/2022 at 11:11am.  This was from ************: "Hi, My name is ******. I'm a Product Educator for a referral firm and I am in search of a few agents that can work buyer and seller leads as well as live transfers! Would you be open to taking leads on primarily a 20% referral fee basis? If so, let's schedule a quick call to review our platform. You Can also place a time on my calendar. *********************************"

   

  The time before that was 12/12 from ****** at 9:53am and again by the same name/number at 2:47pm that same day with nearly identical messages. 

   

  It's about once a week but I've had weeks with several texts from different 469 and 949 numbers with one of what seems to be only two text template messages.  

  Business Response

  Date: 12/23/2022

  Hi *****,

  We set a high standard for ourselves, and were so sorry to hear this was not met in your interaction with our business.

  Thank you for giving us those details. The information that you have sent has already been forwarded to our Technical team. They are looking into this issue and are working to resolve it promptly and accurately.

  Please accept our sincerest apologies for the inconvenience that this has caused you.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked a million times for this company to STOP texting me. They just keep calling me from different numbers. If you try calling them to complain, they will put you on eternal hold. Their employees made the mistake of leaving a traceable phone number where I was able to track several employees with this company who will NOT stop texting me to request lead services. I have filed a complaint with the Office of the Attorney General as well as the DO NOT CALL LIST which my number is listed. My next step is filing a lawsuit for harassment and will seek damages for every text and phone call that I have tried to block that has been received to date!

  Business Response

  Date: 11/23/2022

  Hi *****,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists!

  You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.
  
  

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked REPEATEDLY for SetSchedule to remove me from their spam email, phone and text campaigns. I am NOT, nor will I ever be, interested in their "leads." They need to lose my contact information permanently. This is pure harrassment at this point.

  Business Response

  Date: 11/23/2022

  Hi ******,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

  We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists!

  You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.
  

  Customer Answer

  Date: 11/23/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $4000. on 10/13/22 Was told we would have Qualified Leads and I have 4 of my Realtors working on this since day 1. I have asked for certain zip codes and have been told several times they were working on it. Now they do not even answer the phone and the number for my original contact person is not his voice mail. I have emailed and called every day this week and no response.Not one of my agents have had a real lead, people don't know why they are calling. I took a lead myself and passed it to another one of my agents (I was told I could give it to any of the agents) When she called the number Set schedule said she had to pay and join up. I am a small ******************* and $4000. is a lot of money to my company. I am hoping you can help me.

  Business Response

  Date: 11/21/2022

  Hi ***,

  We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.

  Internet leads can be frustrating for even the most seasoned real estate agents to work. It is our regret that the leads did not prosper into successful listings.

  We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.

  Meanwhile, may we encourage you to expand your center point as well as utilize multiple center points if you have not done so already, please follow the link below:

  https://support.setschedule.com/support/solutions/articles/33000267768-how-do-i-adjust-my-referral-radar-centerpoint-
  https://support.setschedule.com/support/solutions/articles/33000270431-how-do-i-add-multiple-referral-radar-centerpoints-