Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They cold called me and I ALWAYS shut down these lead services, but they assured me 5 different times that they were a back end only referral service that takes 20% with ABSOLUTELY no up front or ongoing costs to the agents. Based on this info, I was willing to do a 15 minute onboarding webinar to see how the lead system works to accept leads.After they got me on the phone, they made it very apparent that there is very much up front cost at almost $3,000 for the year that they say equates to 100 leads annually. I already buy leads from Zillow directly and especially after reading the reviews and getting this nice surprise of upfront costs, there is no way I am lining their pockets and falling for it.Don't waste your time even picking up the phone, just another fly by night that won't deliver...

  Business Response

  Date: 11/16/2022

  Hi ******,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
  
  We have forwarded your concern to our Audit team to further investigate the misinformation that you have reported. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at ********************************** so we can have one of our advocates assist you.
  
  Thank you for letting us know about this. Your feedback helps us get better.
  
  Help Center
  https://support.setschedule.com/support/home

  Customer Answer

  Date: 11/17/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to contact the company several times to cancel the subscription. I attempted to cancel prior to renewal but the software did not work. I don't use the system, it is a scam and the company has lied about their product. The promised verified, EXCLUSIVE leads. When I started the program I contacted 'leads' provided by the company that insisted the inquiry on their part was weeks old and that they had been contacted by as many as 8 agents, this is not exclusive and these leads were resold. Everyone of these 'leads' were angry to be contacted. I stopped subjecting myself to their verbal abuse and anger and stopped using the program. When I tried to cancel, the software did not process the cancellation request. I was billed another year. I started numerous requests to cancel and be refunded, stating that I hadn't used the product in months and months. In December of 2021, I answered the phone and accepted the call in error. It was an individual that was not a valid lead as they were not buying real property, they wanted to buy a mobile home in a mobile home park. That is not a valid, verified lead as promised by the company. I am a Realtor, I only sell REAL property. I never answered another call and was told that I could cancel the renewal one year later. I was lastly told that I would be contacted again that same day for the 12th time for no result but was never contacted. I've spent hours trying to get the entire renewal refunded to me to no avail. I've been lied to from the get go and have been billed two years. I want the renewal refunded in its entirety from March 2022. The final email I received said 'we're so happy you're with us another year'. I can't even log in as I've been blocked. I have nothing to show for hours of wasted time with this company.

  Business Response

  Date: 11/11/2022

  Hi *******,

  We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.

  Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. Internet leads can be frustrating for even the most seasoned real estate agents to work. Variables like closing transactions, are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.

  As for your membership cancellation, it is stated in the invoice that you docu-signed last 3/15/2021, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to **********************************.

  We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss your concerns further and to help you optimize your membership.

  SetSchedule Lead Partners:

  https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform

   

   

• Initial Complaint

  Date:11/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They reached out to me. They, SetSchedule were dishonest about the service they offer.SetSchedule promised real estate leads.Sent false info and data.They, SetSchedule, won't respond to any of my requests for assistance.I disputed charge of $1995 with Capitol One.I filed complaint with FTC They keep sending me leads I haven't engaged with them at all.

  Business Response

  Date: 11/09/2022

  Hi ********,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).

  https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
  

  We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you. Your concern has already been transferred to one of our Agent Success Consultants and they should reach out to you as soon as possible.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 

  https://support.setschedule.com/support/home
  
  
  

  Customer Answer

  Date: 11/09/2022

  This is not a company I want anything to do with. Today was the first response I've gotten from them since the first day. The agent was not helpful. I wish to continue with the complaint and sever my connection with them.

  Business Response

  Date: 11/10/2022

  Hi ********,

  We value your business and regret that you were dissatisfied.

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. We transferred your concern to our Agent Success Team and they should reach out to you to discuss the issue further and to help you optimize your membership.

  Best Practices for the SetSchedule Referral Radar
  

  https://support.setschedule.com/support/solutions/articles/33000272347-best-practices-for-the-setschedule-referral-radar
  
  

   

   

  Customer Answer

  Date: 11/14/2022

  I do not accept this response. There has been one and only attempt by the company to resolve this issue with no power to the assistant who called, saying a manager will follow up. That was a week ago.

  Following up on "real" people is something I've done for years. They are not sending real people. These are not real leads. The names and numbers do not match. The original sales fellow has not followed up with the "allotments" and tech support can't/won't answer my question regarding them.

   

  Regards

  ***************************

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested via phone and text numerous times to stop contacting me for sales purposes, and to remove my phone number from future solicitations. I continue to receive calls and texts. I want confirmation that I will not be contacted again.

  Business Response

  Date: 11/08/2022

  Hi Chase,
  
  We are sorry you had to reach out again regarding the same issue. We have already contacted our technical support team to remove you from our marketing list. You should not be contacted by anyone from our team.
  
  Again, we apologize for any inconvenience this may have caused you.

• Initial Complaint

  Date:11/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible and deceiving company, you will get answers from overseas agents when you call for support. And you will get scammed out of your money. Money I paid them is wasted money. I'd give it negative stars if I could. Stay away. I paid them over $1,500 on 2021. They committed to providing quality and several leads, but the leads have been garbage and are recycled leads. When I called them to get my monthly leads, they refused to give me my agreed upon resupply of garbage leads from them. This has not been resolved as of yet 11.3.2022 and I will not be renewing my subscription with them, I requested for management to contact me but they have not, and the phone number I was given to call management is not the correct number.

  Business Response

  Date: 11/04/2022

  Hi *****,

  Thank you for posting a review and were sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.

  Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
  

  SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
  

  https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
  
  

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Setschedule guaranteed a lead generating service with complete satisfaction in my real estate area and proper training on their app. I paid them over $2000 for this guaranteed service and found within days this was fraudulent. I called to complain and get out of this ridiculous contract and the refused to refund my money.Most of these complaints are followed up by how sorry they are and they will follow up but I know with out a lawyer my money will not be seen. Any Realtors out there please DO NOT GET PULLED INTO THIS!!!I should have realized this when my bank rejected them the 1st time.

  Business Response

  Date: 11/04/2022

  Hi ******,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.

  Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible. 

  Best Practices for the SetSchedule Referral Radar https://support.setschedule.com/support/solutions/articles/33000272347-best-practices-for-the-setschedule-referral-radar
  
  

  Customer Answer

  Date: 11/04/2022

  I want a refund I was not satisfied and found it fraudulent.

  They should be shut down.

  Business Response

  Date: 11/07/2022

  Hi ******,

  We are so sorry to see that you are under that negative impression.

  We do not issue a refund because the Annual Membership that was purchased thru signed docu-signed invoice dated October 18, 2022 calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement.

  We would love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here:

  https://support.setschedule.com/support/solutions/33000136982.

  Customer Answer

  Date: 11/10/2022

  on a recorded line from SetSchedule when signing up on this doc you sign I was told after asking what would happen if I was not satisfied and they told me I was guaranteed satisfaction. I am extremely not satisfied. I would like that recording to prove to my lawyer how pushed I was into signing  this. I could not read the contract fully on the phone (too small) I actually trusted the employee.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Set Schedule will spam realtors with unsolicited text messages advertising their business. When realtors call and complain or respond that we are not interested they spoof their phone number and repeat the process. This company has a very poor reputation for scamming realtors out of start up fees and not delivering. I have all of the phone numbers and text messages sent from this company. I will be submitting a complaint for numerous TCPA violations as well.

  Business Response

  Date: 10/26/2022

  Hi *****,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists.

  You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.
  

  Customer Answer

  Date: 10/26/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:10/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly told this company to stop calling and texting me. They continue to keep contacting me. Additionally I emailed to cancel their services and to discontinue any further renewal charges. I want to go on record here as several reviews say they continue to charge regardless of this notification to stop any additional payments.

  Business Response

  Date: 10/25/2022

  Hi *******,

  We are sorry to hear you were less than satisfied with us.

  Upon reviewing your account, one of our Agent Success Consultants attempted to contact you to help you optimize your membership.

  Again, please accept our sincerest apologies if you have found this inconvenient.

  A note has been added to your account so that you will not be contacted by any member of our company.

  We wish you continued success.

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Set Schedule committed fraud in that they described their product as yielding good leads to our real estate agent. What they provided were leads that were either over 200 miles away, ones where the person did not even own the home, or once we responded as required within seconds - stated that the potential client was no longer available.They did not return phone calls or e mails. They disregarded the laws of the ***** ********************** by providing bad leads outside of our immediate area of expertise.There are no good reviews for this firm from any one.

  Business Response

  Date: 10/17/2022

  Hi *****,

   

  Thank you for your review. Im sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.

  Internet leads can be frustrating for even the most seasoned real estate agents to work. Variables, like closing a transaction, are solely in the hand of the real estate agent who represents themselves as licensed sales professionals. Please note that the leads that we provide our members are only within 25-mile radius of their chosen center point. These leads have been aggregated from a variety of lead sources (please click below for more information on SetSchedule's lead partners).

  https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform

  We have reviewed your account and saw that there is a steady lead generation in your area. May we kindly suggest that you expand your center point as well as utilize multiple center points if you have not done so already, please follow the links below:

  https://support.setschedule.com/support/solutions/articles/33000267768-how-do-i-adjust-my-referral-radar-centerpoint-

  https://support.setschedule.com/support/solutions/articles/33000270431-how-do-i-add-multiple-referral-radar-centerpoints-

  We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
  

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are liars and scammers. When my business partner and i joined they said they had an unlimited lead program we paid thousands. was fine at first when they give you the first 100 your learning how it work. i no joke had blank leads no numbers emails names anything. that's when we started to get ahold of people we were cussed at saying they never asked to look for a house or sell. and they want removed off all lists. i pay thousands to run these leads through a dialer system 90% garbage great who cares if theyre unlimited. BUT THEY LIE.they backtrack and say ohhhh well give you 30 at a time but then the refills never come. i had it set up every two days to update my leads and still no refills. i talked to management who then said oh were only giving you 60 extra a month umm far from unlimited. then it went to 30. and im 46 days in no refill even with them switching the agreement. THEY ARE LIARS. when i called them on it they blocked me from the system. you;re not keeping my money and turning it off. BS SHUT THEM DOWN I WAnt a refund now!!!!!!!!!!!

  Business Response

  Date: 10/17/2022

  Hi Trinity,

  
  Were sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every member is satisfied.

  Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
  
  https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-

  While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. An Agent Success Consultant will be reaching out to you to discuss how to archive leads that didnt pan out for you and how to maximize every opportunity so you can find your next transaction.