Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Set Schedule on August 23, 2022. After onboarding I started to get leads however as days goes by I noticed that the leads I was getting were more than ************************* Their app has a map that shows leads you are free to pick as you want but then the map shows that there was nothing in my area at all. I immediately informed them of the issue. Weeks and weeks had passed there were no changes nor progress. They have someone who calls for progress check and I made the same complaint. They send plenty of leads although I need mention that they were 99% unsuccessful and as much as I would like to work on those leads they are too far of a drive. . My major concern is how could they have someone sign up for the program if my location is not within their radar? I am in **********, ** and their Referral radar shows that the bulk of their leads are in ********* and other areas. Please see screenshot I am going to attach here too. It has been 4 months and I did not see any changes and they had never given me any resolution whatsoever.

  Business Response

  Date: 01/06/2023

  Hi ********,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.

  Your concern has been forwarded to our Audit team as we'd like to discuss your experience in detail to see how we can improve our process and hopefully come up with an agreeable resolution. I also transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible.

  Strategies for maximizing every opportunity
  *******************************************************************************************************************
  
  

  Customer Answer

  Date: 01/06/2023

  Your response sounded like a template to me. This is not the first time you have said that you will escalate this issue to your audit team and such. I have not received any updates nor resolution from your end after me bringing this matter to your attention in the first place and that actually lead me to file the complaint here.

  Business Response

  Date: 01/09/2023

  Hi ********,

  We're sorry if our response sounded like a template to you as there are protocols that we have to follow, but please be assured that we are already looking into this issue and hope to resolve it promptly and accurately.

  One of our Agent ******************* should be reaching out to you to discuss the issue further and to help you optimize your membership.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app.

  *******************************************************
  
  

  Customer Answer

  Date: 01/10/2023

  I will leave this complaint open until I get a resolution.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a lead service on November 17, 2021, this service was set to renew on November 17, 2022. We were unhappy with the service as the leads are not good. The company, SetSchedule, had authorization to speak to the owner of our company, *****, as well as myself, ****** and *******-her assistant. Which they regularly would either or call or email us all. August 19, 2022 ******* sent an email explaining the leads are not great and we do not want to renew the service. We were told when signing up, that we must let them know in writing within 30 days that we do not want to renew. On November 17, 2022 we were charged $3996 for renewal. Upon reconciling our credit card statement I saw this. I called our account manager, *****, whom claimed he never received such email, and only ***** herself can cancel. However, our agreement does not stipulate this, and on the initial phone call, this was not explained to us. He told me that there was no refunds, and that there was no supervisor available for me to speak with. All he could do was put in an escalation ticket. The business itself sells bad leads. They do not qualify the leads, and consistently send leads outside our service area. I offered to accept a prorated refund since it was already January 3, 2023, but I was turned down for that as well. His attitude was one of too bad, and a supervisor will call you when he feels like it. I asked if it would be a ************* since I was leaving out of town, and he told me no.

  Business Response

  Date: 01/04/2023

  Hi ******,

  We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process.

  Internet leads can be frustrating for even the most seasoned real estate agents to work.  It is our regret that the leads did not prosper into successful listings. Please allow us to discuss the situation further and hopefully come up with an agreeable solution.

  With regards to the cancellation, it is stated in the invoice that you docu-signed last 11/17/2021 that cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to **********************************.

  I already transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  Membership agreement
  ******************************************
  
  

   

   

  Customer Answer

  Date: 01/05/2023

  As explained over and over again-not only did we advise our account representative of our intention-who in turn did not advise us of such-we were without power and internet well into the end of October due to Hurricane ***. The devastation in our community is far reaching and efforts are STILL in effect to restore our lives to normal. We only asked for a concession. The rigid attitude we have experienced regarding a refund is unacceptable and-quite frankly-shows a complete lack of empathy. We would not do business again with this company even if the leads were all stellar. I offered to pay a proration, however, all attempts by me to resolve this egregious issue were turned down. This clearly shows the greed of this company, and shows how they could care less for their customers-contrary to their words. Again-our account representative, ***********************, was notified in August & failed to provide further information at that time. 

  Business Response

  Date: 01/06/2023

  Hi *******,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  We do not issue a refund because the Annual Membership that was purchased thru the docu-signed invoice dated November 17, 2021 calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement. We reviewed your account and we have not received a written request to cancel your account.

  If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Your concern has again been transferred to one of our Agent ******************* to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. 

  Strategies for maximizing every opportunity
  *******************************************************************************************************************
  
  

• Initial Complaint

  Date:12/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on 11/9/22- Cost was $1776 for one year for 100+ leads I was promised leads of $500k or more in my primary market **********. After 3 weeks I had not received a single lead.Somehow there system messed up, they fixed the lead flow, but most leads in the $100k area, and none in **********, only ****. When I started complaining, their would schedule a zoom meeting then cancel, this happened twice. I asked where my dedicated Representative was as I never heard from him, they said he quit. To this day I have never heard from a dedicated "success representative" Lead are terrible, none answer, respond, all are low dollar amount, none in my primary area. I have emailed the Rep who signed me up 12/2 and 12/22 he has never responded. I called again, asked for a manager, none ever contacted me. I asked for a refund via a letter, no response. Poorly run, bad communication, does not deliver what they promise. Horrible service, employees and follow up.

  Business Response

  Date: 12/29/2022

  Hi *****,

  Thank you for posting a review and were sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Please reach out to our Agent ******************* to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  Strategies for maximizing every opportunity
  *******************************************************************************************************************
  
  

  Customer Answer

  Date: 12/29/2022

  Their response is unacceptable. Their customer support is horrible and don't know what they are doing. 2 months into this and not a single decent or viable lead. Their ****** reviews reflect their poor service and results. 

  I want a refund and do not want to continue. 

  Thanks

   

  Business Response

  Date: 12/30/2022

  Hi *****,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process.

  Internet leads can be frustrating for even the most seasoned real estate agents to work.  It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent ******************* and they should reach out to you to discuss the issue further and to help you optimize your membership.

  SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).
  *******************************************************************************************************************************************************************************

  May we also recommend that you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ************************************************************************.
  
  

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a year membership to their lead platform for $1700 and told that I would definitely be given verified leads that were ready for a Realtor to step in and help Them with the home buying or selling process. I was told other agents in my area were closing deals within a week of signing up. I have heard from almost 50 agents locally that have said this business is a scam and waste of time and money Every lead I was given was garbage. I was Cussed out by leads, asked to remove them from my list, yelled atNONE of the leads were viable. One lead was a 16 year old girl- far from a viable home buyer lead. I have tried numerous times to get a refund- they state this company doesnt refund and they Are legit- how else would they be in business for 7+ years.They told me not to look at reviews as they are all lies.all the reviews Ive seen are negative, stating the same issue I have Had with them. This company is a scam. The only reason they have been around for 7+ years is their lies and preying on Realtors who believe they will actually be given legit leads and build Their business.

  Business Response

  Date: 12/28/2022

  Hi ****,

  Thank you for posting a review and were sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. I have forwarded your concern to one of our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  May we also recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series.  The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.

• Initial Complaint

  Date:12/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 1 year contract to receive Setschedule real estate leads. I worked the leads they provided with ZERO success. The leads were all garbage. I wrote them and let them know I didnt wish to continue with their program multiple times. They ignored my requests and charged my card for an additional year! You can never get a representative that can do anything, their email responses are a joke. They are committing a crime per CA law. This company is going to face a major lawsuit.

  Business Response

  Date: 12/27/2022

  Hi *****,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

  Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. Your account also shows that you have been tried to be contacted by our Agent Success team on a regular basis to help you optimize your membership but they were only able to reach your voicemail.

  As for the auto-renewal, it is stated in the invoice that you docu-signed last 11/23/2021 that cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to *********************************** Your written cancellation request has only been received last 11/23/2022. On 11/24/2023, your account will be a starter account. Until then, please feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.

  We already transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible.

  Best Practices for the SetSchedule Referral Radar
   **********************************************************************************************************************************************

  Customer Answer

  Date: 12/27/2022

  This is a genetic response sent to ALL of the victims of this fraudulent company. 

  Business Response

  Date: 12/28/2022

  Hi *****,

  We apologize that our service did not satisfy your expectations and we are sorry that you are under the impression that we are just sending generic responses.

  We reviewed your account and invoice you signed last 11/23/2021. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to renewal of the Membership term.
  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).

  Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent ******************* and they should reach out to you as soon as possible.

  Membership agreement
  ******************************************
  
  

   

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My membership was renewed without warning on 12/14/2022. A couple of months earlier I informed a counselor with the company that I planned to cancel due to 0 ROI. I learned about the renewal when I received my credit card bill. I immediately wrote to SetSchedule and told them that I wanted to cancel as I was never told that the membership would be renewed nor was I warned that the renewal date was approaching. They are telling me that I am renewed until 12/23. I have told them that I just want to cancel and get a refund to my credit card, but they keep wanting me to speak with one of their counselors. I have filed a complaint through my credit card company as I refuse to pay them. I cannot believe that they make so difficult to cancel their dubious service.By the way, none of my leads were verified. Verified leads are rare....at least in my area. To get a verified lead you must have your phone ready to join in the call. You are not even told where the lead is located or the amount. I just want a refund. I have requested a refund several times in the past couple of days.

  Business Response

  Date: 12/22/2022

  Hi *******,

  We value your business and regret that you were dissatisfied.

  We reviewed your account and invoice you signed last December 14, 2021. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to renewal of the Membership term. It states that:

  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).

  Regarding your concern with the leads, our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.

  Membership agreement
  ******************************************
  
  

  Customer Answer

  Date: 12/22/2022

   I believe my complaint is still under review at the company. I reached out to *******************************, Chief Client Officer for SetSchedule and he forwarded my concern and my suggestion for improvement to another person in the company. I do not think that the response we have received reflects his intervention.

  I think the system does not work in may area as we are too small. The company admits that you have to go through about 50 or more leads to get one client. My volume was no where near that unless I wanted to work more than an hour away from my home. The other factor is that the leads I received were looking for property at prices way below the average home price in my area. The low leads are not worth my time when I also have to pay a referral fee at closing plus the odds of finding property in their price range is extremely slim.
  

  I am familiar with the terms of the contract. If you read some of the reviews on the company, I am not the only one who has been surprised and upset. I have suggested that the company send out an email 45 days before contract renewal thanking the client for working with them, seeing if they have any questions or need help, and reminding them that if the client wishes to cancel they need to do so 30 days before renewal. Personally I have never seen such a stringent policy. I wonder how many folks remember to cancel in time. This looks like an easy way for the company to make money at the expense of the client. Personally, I cannot afford to throw money away which is what is happening in this case. However, I am hoping that the company will either modify their policy or send out the suggested notice. In doing so they will be addressing some of the low reviews they receive. Either way, I will be warning other realtors about this policy through my various realtor designations and the ******************** of ***************** page.
  

  Business Response

  Date: 12/23/2022

  Hi *******,

  Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

  Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  
  

   

  Customer Answer

  Date: 01/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged a renewal without consent for *******. I am not even an active realtor. I have not spoken to them since may. They didnt communicate prior to drafting account. The service was no go and yet I didnt request refund for the fee: Now they are charging a second year. I need my refund this is unscrupulous action on their part. They know I didnt have a benefit of the service.

  Business Response

  Date: 12/19/2022

  Hi ****,

  We value your business and regret that you were dissatisfied.

  As stated in the invoice that you docu-signed last November 17, 2021, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to *********************************** We reviewed your account and we have not received a written request to cancel your account, hence the auto-renewal.

  I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  https://support.setschedule.com/support/home
  
  
  
  

   

  Customer Answer

  Date: 12/19/2022

  as stated I was not aware. The initial agent just had me do a docu sign and rushed me through the process. I did not authorize any payment. In addition in the year we never processed anything. In addition I am no longer nor have I been active in **** estate. So I could not work in that field. The last time I spoke to anyone was in May 2022. What makes the company assume I would willing agree to any continuation, let alone at a cost of $****. The statement that I need to cancel 30 days out is unrealistic. ******************* has specific statutes on this and the consumer needs to be protected. Consequently my wife is stressed and sick because of this situation. She has need to go to the doctors because of this. All the funds we had saved for Christmas were taken by setschedule. 

  So I need my refund. I am not a realtor and they never communicated I would be having my account drafted. They didnt even have a good email for me. You can see that I am currently a driver for celebrities. Watch celebrity IOU ********************* episode so you can see my current work. Setschedule is not working in good faith and taking advantage of consumers. Their practice is harming consumers and the type of company they are comes to light. I ask why would they not refund me if I am not in that field. Are they just trying to steal my money with an excuse that I signed something or automatic renewal a year ago. Not anyone would have knowing renewed and they know that. How could anyone renew **** if they did not make one *****.

  Business Response

  Date: 12/20/2022

  Hi ****,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. Your account also shows that you have been sent emails on a regular basis and have been tried to be contacted by our Agent Success team but only reaches the voicemail.

  Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to renewal of the Membership term. The invoice that you signed last 11/17/2021 states that:

  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).

  Membership agreement
  https://www.setschedule.com/msa
  
  

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suppose you can read from the public review that I have left.My complaint comes the fact that the company is not answering any of my queries anymore, after I started pointing out multiple deficiencies in their system.To sum-it up, the company is asking you $2,000+ upfront to have access to their lead generating system. After you have access, there are just not actual leads whatsoever. I am not complaining that the amount and quality of leads is unsufficient compared with what we paid for. But instead, that there were just NO active leads whastoever. None. Zero.These $2,000+ went into the company's bank account and then they stopped responding.

  Business Response

  Date: 12/13/2022

  Hi ****,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

  Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.

  SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).
  https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
  
  

  Customer Answer

  Date: 12/13/2022

  Thanks but this is their automatic response which doesn't solve anything.

  And no one calls back or reaches back out either.

  I have been receiving that same generic response from them multiple times already.

  Business Response

  Date: 12/14/2022

  Hi ****,

  Were so sorry that your experience did not match your expectations.

  Your account has been reviewed and it shows that our Agent Success Team has tried to contact you since yesterday but was only able to reach you today.

  We do not issue a refund because the Annual Membership that was purchased thru signed docu-signed invoice dated 10/19/2022 calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement.

  Anyone who considers partnering with SetSchedule is suggested to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Please reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  https://support.setschedule.com/support/home
  

  Customer Answer

  Date: 12/15/2022

  That is very nice of them to now start addressing our complaints after I filed with BBB.

  But this again does not solve the problem.

  Their lead generator platform does not source leads. It just does not. There are no active leads to be sent. It is an utter lie.

  There is no support they can offer that will change the reality. 

  Again, we qualify over 50 leads per week, coming from a variety of lead generators, and SetSchedule is the only one that has a 0% rate of performance.

  I will only withdraw my complaint once I have full reimbursement.

• Initial Complaint

  Date:12/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attached letter and history on what I have been dealing with in trying to get my money back from SetSchedule. This is a scam plan and simple. They sold me a completely different product than they told me I was getting. Then did not even have "leads" in the area in the area i service, which I told them initially. As you can see in the email, as soon as I noticed the program was not what was sold to me during several phone calls with SetSchedule, I started emailing them with my concerns and asking for a refund. This is not a matter of me not being satisfied with the quality of the leads, it is a matter of me being sold a product and promised something and then finding out the program was not at all what I was told. If I would have known this was another "cold calling" lead generation platform I would have never signed up for it nor paid them any money. They lied to me in order for me to give them $1,776 and then told me "tough luck, there are no refunds"

  Business Response

  Date: 12/12/2022

  Hi *****,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process. We are committed to seeing success with you during this partnership and will not stop working with you towards that end. 

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.

  Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible. 
  Best Practices for the SetSchedule Referral Radar https://support.setschedule.com/support/solutions/articles/33000272347-best-practices-for-the-setschedule-referral-radar

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get texted at minimum once a week from a variety of cell numbers hawking their lead generation services. *** asked ultimate ***** to have my contact information removed from their database. A few times Im told itll be resolved only to get texts a week or two later. Some tell me thats not possible ** Im on a realtor database. Bet if I signed up for their product Id never hear from another pitch person though. I want to never hear from them again. Period.

  Business Response

  Date: 12/07/2022

  Hi ***,

  We set a high standard for ourselves, and were so sorry to hear this was not met in your interaction with our business.

  We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists. You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.