Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received an obscene amount of calls and texts from this company, after having tried several times to be put on the no contact list. I've called and asked for supervisors, management, and they refuse to put me through. This non stop harassment has been going on for over three years. There is literally no way to stop this harassment. After reading others complaints, I can see why this is not stopping. Terrible reputation, terrible reviews, and terrible service. This company should be absolutely ashamed of themselves. I feel violated.

  Business Response

  Date: 02/15/2023

  Hi.

  We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists. You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.
  
  

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up and purchased it around 12/7/2022 after a phone introduction to the platform. The following is what I was told I was signing up and paying for: - I was told I would receive pre-screened leads and be connected with them via phone. ZERO LEADS HAVE BEEN SENT.- I also discussed my location (****** **) and was assured you had plenty of quality leads in my area. I specifically talked with your customer service agent about working only with leads close to my ********* code. Most of the leads on the radar fell outside of my area.--I also discussed the properties' ***** points in my area with your customer service agent; however, the leads that did populate were at ***** points that would not allow them to attain property in that area feasibly, and most of the leads were outside of the 15-mile radius I work within. (This immediately raised a red flag on the legitimacy of the leads) The three leads in my area that have come through were garbage. The reasons are listed below. Lead 1-************************* Price Point $339,560 Had already acquired a property. Was this an old lead? Where did it come from? The least expensive property I found in this leads area was a 1 BR condo for $400K, which does not include the condo dues. Lead *************** Price Point $ ********* She was in my working area, and I spoke with this lead and learned they were looking for a foreclosure in ***** for $400K **** (Not the inflated ***** point info the lead had listed when I accepted it) You can not find a foreclosure in *****, and certainly not for $400K. (Land lots start at $400K in this area) Lead 3- ******************* Price Point $257,890 I called and talked with her, and she was very friendly and told me she bought a home 1 year ago and that, for some reason, she had had three agents call her that day! Another concern about this lead was her ***** point. I searched in ********** for any property for sale up to $300K, and only 6 land listings were populated. The least expensive property I found was a condo for $320K. None of these were legitimate "brand new" leads, as your company states very plainly via the text sent when a lead comes through. It appears 2 of the 3 were old leads, and the other ones' information needed to be corrected and was misleading. (I would not take the lead looking for a foreclosure property with a max ***** point of $400K shopping in ***** because you cannot acquire that there in today's market. It is simply not enough.) YOU CAN NOT CALL A YEAR-OLD LEAD AND SELL IT TO SOMEONE AS A "BRAND NEW LEAD. " SET SCHEDULE IS COMMITTING FRAUD AND MUST BE STOPPED.

  Business Response

  Date: 02/06/2023

  Hi *****,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  Internet leads can be frustrating for even the most seasoned real estate agents to work, hence we request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. 

  I have transferred your concern to one of our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  SetSchedule *************:

  *************
  *******************************************************************************************************************************************************************************

  Customer Answer

  Date: 02/06/2023

  This is a "auto response email" to my complaint from Set Schedule and it is exactly what happens when you reach out to them directly about the bogus leads they send to you. This company is committing fraud and stealing money from people. I did reach out to a lawyer for advice and copy and pasted what I learned in terms of options moving forward with this. 

  Lawyers response to me:

  "You have several potential legal options. The first is to file a complaint with the State Attorney General alleging consumer fraud. You can find information for your state's ** office online. They will take a complaint, and investigate it - That will involve asking the other side for their position, then the ** will make findings. However, if there are enough similar complaints, sometimes the ** will take action and *** on behalf of all affected consumers. This ******************* gives you more strength than if you are filing your own private individual claim, however it could result in a limited recovery to you, if there is a consent settlement or a judgment in the favor of the Plaintiffs.
  
  
  Alternatively, you can file your own private claim by filing a summons and complaint in civil court, depending on the amount at is*** this can be done at small claims court which is a much more expeditious and quicker way to reach a resolution.
  
  

  If there are any other fellow agents out there that want to collectlively go after this company, reach out to me. This is a email I created speciafically for this:

   

  *******************

   

  
  
  

  Business Response

  Date: 02/07/2023

  Hi *****,

  We'd like to apologize if you feel like our reply was just an auto-response email. Please be assured that we are looking into each and every review that is being sent to us and we try to come up with solutions that would be satisfactory to our members. Aside from that, we also have our dedicated Agent Success Team who reaches out to our members to help them with their concerns.

  Upon checking your account, you have been contacted by one of our Agent Success Consultants to discuss with you the situation, but he was only able to reach your voicemail. We would like to connect with you and get additional details so we can help you optimize your membership. Please email us at ********************************** so we can have one of our advocates assist you.

  We're so sorry that your under that negative impression about our company. To that end, we would love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series.  The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ************************************************************************.

• Initial Complaint

  Date:02/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1995.00 for lead for my *********** Business. They promised that the leads are qualified leads. The lead are unqualified and the emails and phone numbers in the majority of the cases are invalid. We had one person picked up their phone in our many attempts to reach the contacts on their leads and the persons says he was not interested. We have had no success with this platform in the last 12 months and now they are attempting to charge my credit card for another year. I have sent them an email asking them for a refund and am yet to hear from them. Reviews from online are really horrible and almost everyone is complaining of the same thing. Consumers cards being charge and refusing a refund based on an agreement signed a year ago. The platform is an absolute waste on time and it boards fraud on people like me who just want to increase business volumes. The first fee was a waste of money and now the second! I just want them to refund the most current charge back.

  Business Response

  Date: 02/03/2023

  Hi *******,

  We value your business and regret that you were dissatisfied.

  As stated in the invoice that you docu-signed last 02/03/2022, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to *********************************** We reviewed your account and we have not received a written request to cancel your account, hence the auto-renewal.

  Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.

  We would love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  
  

  Customer Answer

  Date: 02/03/2023

  This is the same Canned Responses they keep sending to the 272 complaints on them over the last 12 months. Almost everyone complaining about lead quality and credit card fraud they are pulling of on everyone. That is not counting the over 470 bad reviews outside of the BBB. Why have this matter not been reported to the Attorney General for a Prosecution. ALL I NEED IS FOR MY CARD NOT TO BE CHARGED AND I TIOLD THEM THAT I WILL NOT BE RENEWING AND THEY NEVER TOLD ME TO SEND AN EMAIL TO THE FRAUDULENT BILLING DEPARTMENT. I WILL BE SUING IF THEY CHARGE MY CARD.  

  Business Response

  Date: 02/06/2023

  Hi *******,

  We apologize that our service did not satisfy your expectations.

  We reviewed your account and invoice you signed last 02/03/2022. Both Master Subscription Agreement and your docusigned invoice states that:

  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).

  We did not receive a written request from you 30 days before the expiration of your membership that's why it has been auto-renewed. Your concern has been transferred to one of our Agent Success Consultants or you can also email us at ********************************** and we would be happy to connect you with the correct department.

  Membership agreement

  ******************************************
  
  
  
  

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 25, 2022, my husband contracted with Set Schedule and got a premium membership. The amount the company charged him was $1,620. Unfortunately, my husband passed away on December 12, 2022. I contacted Set Schedule on January 9, 2023 to see about getting a pro-rated refund starting from January 2023 running through September 2023 when the contract is due to end. *******, the representative, said they would send my request to someone else on the team who would schedule a meeting with me. I didnt understand the purpose of the meeting since I was requesting a refund, but I soon realized the meeting was for them to try to get me to take over the contract. I followed up with ******* again on January *********************************************************************** and another representative. On January 18, 2023, I spoke with a person named *************** who called me via Zoom to discuss the next steps on the account. I informed him that I had no need for the account since Im not a licensed realtor and dont have an interest in something I cannot use. He then suggested I contact ********************************** and indicate why I was requesting a refund.On January 18, I sent the billing department and email with the details ************ suggested and waited for a reply. On January 20, I received an unclear email stating my request was received by billing, and I could continue to use the premium benefits until September 25. I didnt understand what that had to do with the refund I was requesting. On January 23, I emailed Set Schedule again for clarification about the email and reiterated that I wanted a refund. I didnt hear back from them then while checking email, I saw they sent a survey, and I completed it a few days later with my honest opinion about the service I received, which I felt was not great. On January 26, I immediately received a return call about survey answers. I explained to the person that I initially called about a refund to which he stated that they dont have a refund policy. I expressed to him that Im dissatisfied with his response because my husband died. There should be an exception made under this circumstance. Plus, I felt they gave me the run around initially regarding my request. The representative flatly said he was sorry and that I could try to sell the premium service to someone on social media. That infuriated me and was so heartless for him to say. While grieving, mourning, and handling other business for my husband, I was told there is nothing that can be done because there is no policy for a person even if theyve died. I find the way this was handled to be unprofessional, disingenuous, and lacking in empathy because I was informed to send my request to the billing department, which made it seem like they were going to honor a refund. I won't be satisfied with anything less than a full refund at this point instead of a prorated one. My husband is not able to utilize the service due to his death. I thought it was fair for me to receive a prorated refund, which was my initial thought, but since theyve been so disingenuous and lack empathy in my situation, I would like to receive the full amount refunded to me.

  Business Response

  Date: 02/06/2023

  Hi **********,

  We're saddened to hear about your husband's passing. Please accept our deepest sympathies during this very difficult time. We would also like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  We do not issue a refund because the Annual Membership that your husband purchased thru signed docu-signed invoice calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement. Furthermore, the account has been used already with a total of 389 leads taken overall. We reviewed your husband's account and it shows that he received services from SetSchedule and has taken advantage of the SetSchedule product, accepting a lead up to 11/29/2022. SetSchedule sent a mix of buyer and seller leads, as agreed to in his contract.

  Since we already received the Auto-renew Cancellation notice that you sent on 01/09/2023, please be assured that you will not be billed for a renewal on September this year.

  Membership agreement
  ******************************************
  
  
  
  

   

  Customer Answer

  Date: 02/06/2023

  I do not accept the response from this company simply because my husband is not able to utilize the full year of the contract since he died. He may have received leads up until November 29th as stated by the company, however I wasn't initially asking them to refund the total amount paid. At first, I asked them to refund from the time he died until September when the contract ends. In other words, a prorated amount for the time period he is physically unable to use it. I think this company should refund money in cases like this. If my husband was living, this would not be an issue, and he would have used the service, but since he died, he cannot take advantage of it. I think it's unreasonable to think that they should keep the full amount paid by my husband. Shame on this company for not having a heart as it relates to situations like this. Not to mention the leads are not that great according to the reviews. I WOULD NEVER RECOMMEND ANYONE USE THEIR SERVICE EVER!

  Business Response

  Date: 02/07/2023

  Hi **********,

  We are sorry you had to reach out again regarding the same issue.

  We've tried our best to have your request considered, but since your husband has already used the account and has taken a total of 389 leads overall, we could not issue a refund anymore. 

  Once again, please accept our deepest sympathies. Wishing you peace, comfort, and courage at this very difficult time.

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company SET SCHEDULE contacts me Repetedely to try and sell me leads for my business. I tell them I am not interested and to stop contacting me. They contact me again the next week, they are harassing me over and over again. I cannot even count how many times they have contacted me. They contact me from different numbers, with different names trying to sell me leads. I do not want to be contacted by them ever again.

  Business Response

  Date: 01/27/2023

  Hi ******,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists. You should not be contacted by any member of our company.
  

  Again, we apologize for any inconvenience this may have caused you.

  
  
  

• Initial Complaint

  Date:01/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/15/2022 $2741 I was told that I was the only agent in the market, and a week in I get a "Live Call" Lead and reply in 30 seconds, and I get a response that it was assigned to another agent????? How could that be if I am the only one in my market that uses their service? The App always crashes.I have only received one lead with accurate contact information on it and it was another agent in my area, she wasn't in need to a Realtor.I can not get any help from their "Customer Serivce" They always have to have someone call me back and they always do so after 8 pm EST so I always miss it as my business is closed at that time. They told me that they will email me, and I never get an email either. All I am seeing is for them to refund a prorated amount and to cut ties with them. They are a scam. I have a 6.7 conversion rate on other lead generation platforms that actually give you real leads, not ones they made up.

  Business Response

  Date: 01/19/2023

  Hi *******,

  Were sorry to hear that your experience was not of the quality you expected.

  Your account has been reviewed and we've seen that you signed up last 12/14/2022. We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants. They should reach out to you to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
  *******************************************************************************************************************************************************************************

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  
  

   

• Initial Complaint

  Date:01/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took $1995 for access to its So called ************ for real estate leads in my area.It's system is a total scam with 0 genuine leads.It's pretty clear now after lookin at the Better Business Bureau, SiteJabber and Reviews.io that this company operates by taking a large fee up front and then doing all they can refuse any refunds or credit card chargebacks when it becomes apparent that their operation is a faade. They clearly make no money from repeat business apart from when they continue to charge people against their will by automatically renewing the services that people have already said they no longer want to continue with.They actually employ 'Dispute Specialists' to challenge when ripped off customers report the transaction to their credit card companies and clearly have a very slick operation for ripping off as many people as possible with their bogus 'genuine leads' claims

  Business Response

  Date: 01/16/2023

  Hi ********,

  We value your business and regret that you were dissatisfied.

  We reviewed your account and have seen that you only started on September 12, 2022. We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Your concern has already been transferred to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.

  As for the auto-renewal, both Master Subscription Agreement and the member's docusigned invoice states that Cancellations must be received thirty (30) days prior to renewal of the Membership term and must be sent ONLY to **********************************.

  We're also sorry to see that you are under that negative about our company. To that end, I would love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series.  The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ************************************************************************.

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SetSchedule was told numerous times that I was totally dissatisfied with their services and that I wanted my account to be cancelled. Despite this, they billed my credit card for a "renewal" of $1,650 in January 2023. I spoke to at least 4 people there, 2 of whom are "VPs", and they all refused to cancel my account and refund the fraudulent charge. They said it "is too late after the account renewed automatically".This company operates a scam. I have disputed the charge with my credit card company.I wrote 2 letters to *****************, the Founder and CEO- they were intercepted by a "VP", who also refused cancellation and refund- and refused to send my emails to *****************.***- is THIS the way you want your company to be run??

  Business Response

  Date: 01/13/2023

  Hi *****,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

  We reviewed your account and invoice you signed last January 6, 2022. Both Master Subscription Agreement and your docusigned invoice states that:

  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  

  
  
  

   

  Customer Answer

  Date: 01/13/2023

  I notified this business numerous times that I wanted to cancel my account and not be billed further. I had that conversation with several people over a 6 month time period.

   

  In spite of the advice they went ahead and fraudulently billed my credit card for $1650 , with no advance notice. They have apparently done this to other clients as you can see from numerous complaints against them on several websites. This company is a complete fraud and they never delivered the services that were advertised and promised.

   

  Again, I told them numerous times to cancel my account and they refused to do so.

  In addition, I wrote several emails to the *** of SetSchedule, but they were intercepted by others at the company, and they refused to send the messages to the ***, *****************, to whom they were addressed 

   

  I have disputed the fraudulent renewal charge with my bank and it will not be paid.

   

  This company is a fraud and other clients need to see this complaint at BBB

   

   

  Business Response

  Date: 01/16/2023

  Hi *****,

  We are sorry you had to reach out again regarding the same issue, but as stated in the invoice that you docu-signed last January 6, 2022, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to **********************************. We reviewed your account and we have not received a written request to cancel your membership, hence it was auto-renewed. To that end, please feel free to continue using the premium benefits. You can reach out to our dedicated Agent Success Consultants who are always available to help you with your concerns. 

  Membership agreement
  ******************************************
  
  

   

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to solicit business via text and phone after unsubscribing, replying, stop, reaching out directly to their customer service. Their texting practices definitely seem to violate FCC terms.

  Business Response

  Date: 01/11/2023

  Hi *****,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists.You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.
  
  

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18th, 2022 I signed up for 1 year of set schedule at the price of $2474 per year. I was promised 200 targeted data leads and 100 premium leads a month. I understood that I had to use a radar to claim these leads but as I started claiming these leads I found them to be 3-4 weeks old with some of them already have completed the purchase of their new home. In my onboarding I was promised that my subscription was only going to be one year and that was what the pending cancellation meant under my account meant I was lead to believe this would not renew. I reached out to set schedule on 1/5/23 to confirm that my account will not be charged this year and got told that someone will call me. on 1/6/23 I received a phone call that I was indeed going to be charged for a full year of services due to the fact that I am not cancelling 30 days prior. I would typically not have a issue with using lead systems and use others if they generate valid leads. Each of the leads I have gotten from this system have been:-wrong or disconnected numbers -so old the lead has already bought the house -already working with agents because they signed up 3 weeks ago even though they just popped up on the referral radar -never were looking for a house -or deceased individuals for over 5 months This system did not provide anything that it promised. I do not want to renew I have contacted the company asking them not to renew and have been told that they are going to. Any realtor wanting to use this company WATCH OUT THEY ARE A SCAM

  Business Response

  Date: 01/09/2023

  Hi ***,

  We value your business and regret that you were dissatisfied.

  As stated in the invoice that you docu-signed last 01/18/2022, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to **********************************.

  We transferred your concern to one of our Agent ******************* and they should reach out to you to discuss the issue further and to help you optimize your membership.

  Membership agreement
  ******************************************
  
  

  Customer Answer

  Date: 01/09/2023

  I will not renew at a 1 year agreement to you. your service is not what is advertised, I have worked with you "*******************" and it did not help. You generate leads based off lists bought from other lead generation companies and sell them as your own to agents. This is not what is advertised at anytime in your marketing. If I need to pay for 1 additional month to give you my 30 day notice I will but I will not pay for a year for a product you falsely advertise.

  Business Response

  Date: 01/10/2023

  Hi ***,

  If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.

  We do not issue a refund because the Annual Membership that was purchased thru docu-signed invoice dated January 18, 2022 calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement. Both Master Subscription Agreement and your docu-signed invoice states that:

  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).

  Please feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.

  Help Center
  *******************************************************