Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is nothing but a modern day scam artist whose only goal is to steal from its customers. They charged me $5000 and I was supposed to receive good quality Live Transfer leads. They took my $5000 and they never gave me any good quality leads and I never got a single live transfer lead ever. Furthermore when I signed up they told me it was $5000 total that I will ever have to spend. I just got off the phone with someone and they said that they removed the $5000 premium for my account because its due every single year. These people dont even know what theyre doing and all theyre doing is stealing money from people and giving nothing in return. My $5000 was supposed to make me $30,000 plus. Im going to file a lawsuit in damages I want $35,000+ attorney fees

  Business Response

  Date: 05/15/2023

  Hi ******,

  Were sorry to hear that your experience was not of the quality you expected.

  Internet leads can be frustrating for even the most seasoned real estate agents to work. It is our regret that the leads did not prosper into successful listings. We would like the opportunity to investigate your feedback further. 

  We would also love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ************************************************************************.

  SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).
  *******************************************************************************************************************************************************************************

  
  
  

   

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year March 2022 Set Schedule reached out and did their sales pitch and me and my two other vendors agreed to split the cost and try it. 5 months into it and nothing panning out we decided to no longer use set schedule anymore. I called and requested that the a/c to be cancelled, since it was paid for in full, they said it will be active for the remaining and get canceled on the renewal date.... Now come March 30th, 2023, they charged my a/c $1650.00 and when I called and requested them to revert my account and asked why this account is still active, NO one seems to understand that this account has not been in use and no longer be use.... I have been asking them to close my account immediately and credit or refund my $1650.00, and all the reps keep saying sorry we cant do refunds. I HAVE NOT USED THEY PLATFORM PERIOD..... PLEASE HELP, I NEED TO PAY FOR MORTGAGE AND PUT FOOD ON THE ***** FOR MY KIDS.

  Business Response

  Date: 05/11/2023

  Hi ******,

  We value your business and regret that you were dissatisfied.

  As stated in the invoice that you docu-signed last 3/30/2022, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to *********************************** There has been an auto-renewal because your written cancellation request has only been received last 04/06/2023. On 03/31/2024, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  
  

  Customer Answer

  Date: 05/12/2023

  To SetSchdule.

  Why are you keeping people hostage to be a member. As you stated that you dint receive my written notice 30 days before renewal 3/31/2023. I have sent a written request 4/6/2023 upon noticing the charge of $1650.00 debited from my a/c, like any good business please cancel my a/c effective immediately and refund my money back $1650.00

  Business Response

  Date: 05/15/2023

  Hi ******,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

  We reviewed your account and invoice you signed last 03/30/2022. Both Master Subscription Agreement and your docusigned invoice states that: 

  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).

  Please reach out to our Agent ******************* to discuss how to make the most of your membership.

  Membership agreement
  ******************************************
  
  

  Customer Answer

  Date: 05/17/2023

  This is not acceptable and this case is not resolved until this a/c is closed

• Initial Complaint

  Date:05/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/28/23, I signed up with SetSchedule as I was promised verified and live connection buyer and seller leads in my specified area radius. This company is fraudulent. These are ghost leads. I have spoken to other agents in my area who have had issues with this company, have had the same experience with them and verified my suspicion that the leads are not legitimate. The leads never signed up to be contacted, and have ZERO interest in being contacted by a real estate professional. This company bombarded me with solicitation phone calls initially, and now that I have signed up... nothing. I've reached out to customer service with questions and concerns... nothing. I've requested a refund... nothing. The Regional Sales Manger told me before I signed up that if I was dissatisfied with the service, that they could help me get my money back. Additionally, I was promised a connection with an Agent Success Coach and have had nothing. I spoke with *********************, an agent in *********, ** who suggested that I file a complaint with you. Thank you in advance for helping me get this resolved.

  Business Response

  Date: 05/11/2023

  Hi *****,

  Were sorry to hear that your experience was not of the quality you expected.

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.

  Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent ******************* and they should reach out to you to discuss the issue further and to help you optimize your membership.
  SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).
  *******************************************************************************************************************************************************************************

  Customer Answer

  Date: 05/11/2023

  I was promised verified and live connection leads of which I have received none. The majority of the leads I am receiving are hundreds of miles away from me and well outside of my jurisdiction. The leads are illegitimate, and the prospects never signed up to be contacted by an agent. This is not the first complaint of the sort against this company. I've spoken with many agents in my area who have been with the program for a full year and said it's a scam. That is what I am experiencing. 

   

  I felt pressured to sign up for the service due to repeated, multiple times a day phone calls, lies about when promotions were ending etc. This is a very unethical company and even has scammers in their own app! 

  Business Response

  Date: 05/12/2023

  Hi *****,

  We set a high standard for ourselves, and were so sorry to hear this was not met in your interaction with our business.

  Internet leads can be frustrating for even the most seasoned real estate agents to work. Please reach out to our Agent ******************* to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  We would also love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ************************************************************************.

  Best Practices for the SetSchedule Referral Radar
  **********************************************************************************************************************************************
  

  Customer Answer

  Date: 05/15/2023

  I am not receiving leads as promised. I have never once received a verified, or vetted lead in my area. I have also never received a "live transfer" lead as promised.  I would like a refund for the service and end things amicably. Short of that, I would like to start receiving the verified/vetted/live transfer leads in my area as I was promised. 

  I was told when I signed up that if I was dissatisfied with the service, that they would work with me on a refund. I felt pressured to sign up being told that "Today is the last day of this special promotion". Come to find out that the following Monday a different representative emailed me to share the promotional price with me. I feel like I was lied to on many occasions. This business needs to change their practices. 

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed or joined (however you prefer to think of it) SetSchedule on December 16, 2022; order number *****. When I signed up I paid $2,721.00 so that I would only owe SetSchedule a 20% referral fee; I was told that I would be receiving leads in blocks of 100 & would be fed as many leads as I could handle. I confirmed several times with the salesperson "So this means that if I churn through 100 leads in 1 month I will receive another block of 100?" the reply was "Yes, for all intents and purposes you will have an unlimited supply of buyer and seller leads". To date I have received exactly ZERO leads in my business area. I have called, emailed, and DM'd quite a few of your employees. I even spoke to *************************** on the phone. Everyone gives me the same canned response, "you must expand your work area."At this stage, I feel like I've been scammed. I feel like SetSchedule is simply in the business of stealing money from *********** agents. I have absolutely no faith that I will ever see any degree of return on my investment. I feel like the simplest resolution at this stage would be for SetSchedule to refund me the money I paid for services not rendered.***********************************************

  Business Response

  Date: 05/03/2023

  Hi *******,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.

  Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent ******************* and they should reach out to you to discuss the issue further and to help you optimize your membership.
  

  SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).

  *******************************************************************************************************************************************************************************
  
  

  Customer Answer

  Date: 05/07/2023

  As a real estate agent I understand how long it may take to cultivate and close a lead; however, to date I have been a client of SetSchedule since December 2022 and have received ZERO leads. To claim that I have received leads is a bold faced lie. When I spoke to the sales rep I was very specific in the areas I work and to date I have not received 1 lead in these areas. 

  Business Response

  Date: 05/08/2023

  Hi *******,

  We are sorry you had to reach out again regarding the same issue. We appreciate your patience and understanding.

  We have reviewed this and see that there is a steady lead generation in your area. We encourage our agents to expand their center points as well as utilize multiple center points if you have not done so already, please follow the link below:

  ********************************************************************************************************************************
  ************************************************************************************************************************************

  We would also love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ************************************************************************.
  
  

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work as a realtor in *********. Late last year a CA company reached out to us claiming to be able to provide quality real estate leads. We set up a sales call, and the product sounded good. We work with a few different lead providers and have had good experiences with them. After explaining that they charge a ~$1500 sign-up fee to weed out the merely curious, we signed up. They even promised to reimburse us $250 or somewhere around that per-close for the sign-up fee. After using the platform for almost four months, we did not get a SINGLE tenable lead. Most people did not respond, and when they did, they had no idea what I was talking about, save for one person in whom I dont have a ************ will work out in a sale.Feeling mislead, I reached out for a refund. My rep there missed a weeks-scheduled phone call and completely ignored my e-mails and calls for weeks. Eventually I had to guess the e-mail of the *** and started CCing him on my messages after which people responded and denied my refund request and pointed me to the **** I argued that we were misled by their sales people into the quality of the product when signing the **** I have had radio silence since. I looked online and according to the reviews, there seems to be a good number of people who feel the same way. It is not so much the $1500 bucks that I am worried about, we do good business, but its the principle of the matter. F*** these people.

  Business Response

  Date: 05/02/2023

  Hi *****,

  Were sorry to hear that your experience was not of the quality you expected.

  Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. SetSchedule DOES NOT make any guarantees or representations as to the real estate agents ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.

  We would also love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ************************************************************************.

  *************

  *******************************************************************************************************************************************************************************
  
  

   

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company markets to realtors, which I am, and says they'll pay a referral fee for leads. I tried them once years ago. About 2 years ago I started getting texts from them. I type "stop" and the messages don't stop. It's like they don't have an unsubscribe feature. I've called them and asked them to remove my name from their system. They still text. I filed a complaint with the BBB. They responded and said they would remove my information. 2 weeks later I get more texts. It's non-stop. I want them to put my phone number on a permanent do not call or text list.

  Business Response

  Date: 04/28/2023

  Hi ***,

  We are sorry you had to reach out again regarding the same issue. We appreciate your patience and understanding.

  We checked your profile and confirmed that we have removed you from the notifications in our system. You should not be contacted by any member of our company.
  

  Again, we apologize for any inconvenience this may have caused you.
  
  

  Customer Answer

  Date: 04/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:04/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is operating outside the **** and CAN-SPAM act and has illegally obtained my personal information without my permission. Company is using my information as a reference, and to coerce others into sales contracts. Company is lying and using illegal off-shore phone systems which do not properly identify them and using contractors illegally without paying proper employment taxes. Company has now cost me several hours of time, called my reputation into question and caused financial harm to me. I am demanding the payment of $5000 US Dollars as compensation for these illegal acts and will pursue in court if this restitution is not paid within 90 days. This has come to my attention on 4/19/2023 and has been a repetitive problem. Illegal contractors from outside ******* using fake names and locations in an attempt to enact illegal business transactions and posing as a ************ Broker Manager" without a legal *********** Broker's license. ********************** to pay me $5000.00 USD by 7/20/2023 or this will become a court action.

  Business Response

  Date: 04/20/2023

  Hi *****,

  We value your business and regret that you were dissatisfied.

  We checked your profile and confirmed that we have removed you from the notifications in our system. You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.
  
  

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get 2-3 texts a week from this company asking me to sign up. They never indicate the company name in the texts but further communication does indicate the business. I have contacted them numerous times to be taken off their list but nothing happens and the harassing texts continue.

  Business Response

  Date: 04/20/2023

  Hi *****,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  We checked your profile and confirmed that we have removed you from the notifications in our system. You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.
  
  

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/14/2023 recieved another call from a telemarketer for this company and have been receiving texts from unknown scam numbers asking for business. I have submitted a previous BBB complaint regarding harrassing telemarketing behavior after cancelling my account with this company previosly. Multiple inquiries to support and corporate to remove my account from their website and my contact info from ALL marketing & prospecting funnels have been stated they will comply but continue to receive harrassing unsolicited calls, **************

  Business Response

  Date: 04/17/2023

  Hi ********,

  We are sorry you had to reach out again regarding the same issue. We appreciate your patience and understanding.

  We checked your profile and confirmed that we have removed you from the notifications in our system. You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.
  
  

  Customer Answer

  Date: 04/17/2023

  Must CANCEL the Set Schedule profile and account associated with my name and email as there is no option to delete or cancel the existing account and previous requests to support did not remove it.

  Must also update all contact lists provided to all associated or contracted marketing companies to remove my name, phone & email from their systems or update my contact info as DO NOT CONTACT

  Business Response

  Date: 04/17/2023

  Hi ********,

  Please accept our sincerest apologies for any inconvenience this may have caused you.

  As mentioned in our previous response, your profile has been checked. It has been confirmed that you have been removed from the notifications in our system. We will use the feedback to make us better and to ensure this doesnt happen again.

  Customer Answer

  Date: 04/20/2023

  MUST also update all contact lists provided to all associated or contracted marketing companies to remove my name, phone & email from their systems or update my contact info as DO NOT CONTACT

• Initial Complaint

  Date:04/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022 I received a marketing call for what was promised to be an excellent quality of leads for buyers and sellers of real estate. They promised these were qualified leads that were ready to talk to a licensed agent.I signed up and agreed to the $1,570 fee (one thousand five hundred and seventy dollars) but to my dismay, I soon realized that these were not qualified leads whatsoever. There were just lists bought randomly and the details of people I received were not interested in buying or selling properties. It was just cold calling, something I told the initial selling agent I did not like doing. Within a few days I called to complain and explained I was not receiving the quality leads I was promised and I wanted to cancel my membership and my money back and this was denied. I never made any transactions through them and I feel I was lied to and robbed. I would really like my money back.

  Business Response

  Date: 04/10/2023

  Hi ******,

  Were sorry to hear that your experience was not of the quality you expected. However, the Master Subscription Agreement states: 

  11.4. DISCLAIMER OF GUARANTEE. ALTHOUGH SETSCHEDULE WILL MAKE EVERY EFFORT TO CONFIRM THE CAPACITY AND WILLINGNESS OF PROSPECTIVE CLIENTS TO ENTER INTO CONTRACTS OR TRANSACTIONS USING THE SETSCHEDULE SERVICES, SETSCHEDULE MAKES NO GUARANTEE THAT A REAL ESTATE TRANSACTION WILL BE CONSUMMATED AS A RESULT OF A LEAD.

  Our system shows that you were granted leads within your area. The membership package has been used, thus we could not issue a refund. It is our regret that the leads did not prosper into successful listings. We already transferred your concern to one of our User Experience Team and they should reach out to you as soon as possible.

  SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).
  *******************************************************************************************************************************************************************************