Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had surgery and called the company to see if they would pause my account They said they would. I kept getting referrals so I called them back to make sure my account was on pause so I wouldnt be charged again. They assured me it would not be charged and it was definitely on pause. I didnt believe them so I tried to cancel it on the app it wouldnt allow me when I tried. Then sure enough a few days later they charged me for a renewal of $1,570. I was absolutely astounded. So I tried to get in touch with them and they kept having me call a $4 an hr middle man who just said no no no no no no no no no no no your not getting your money back. How do I make sure they doing charge me another renewal. I never wanted auto renewal but they did it anyway and I verbally told them I didnt want it because I couldnt find anyway yo cancel my account. This company is an absolute scam!! Please help me!!

  Business Response

  Date: 06/14/2023

  Hi *******,

  Were sorry to hear that your experience was not of the quality you expected.

  We reviewed your account and invoice you signed last 04/01/2022. Both Master Subscription Agreement and your docusigned invoice states that:

  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).

  There has been an auto-renewal because your written cancellation request has only been received last 04/03/2023. On 04/02/2024, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.

  Membership agreement
  ******************************************
  
  

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company does not have a mechanism to close one's account once it is created. I have asked them to close my account and delete my user profile and instead I have been given the run around and told how to stop notifications.People need to be able to stop doing business with a company and have their information removed if they no longer choose to work with them.

  Business Response

  Date: 06/13/2023

  Hi *****,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

  We checked your profile and confirmed that we have removed you from the notifications in our system. You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.
  
  

  Customer Answer

  Date: 06/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed set schedule accounting and other related set schedule email addresses in order to STOP my credit card from being charged again for renewal. They have yet to confirm receipt and from the many complaints filed, it looks like they judt go ahead and charge renewal fees without permission even after agents ask for the renewal to STOP! My account has been locked and I have been unable to look at any of the bogus leads that they gave me. This is a fraudulent company and there current CEO was indicted for being part of a ponzi scheme.

  Business Response

  Date: 06/12/2023

  Hi ********,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with **.

  Both Master Subscription Agreement and your docusigned invoice states that:

  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).

  Internet leads can be frustrating for even the most seasoned real estate agents to work. It is our regret that the leads did not prosper into successful listings. Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. Your concern has already been transferred to one of our Agent ******************* and they should reach out to you as soon as possible.

  Membership agreement
  ******************************************
  

   

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has stated that they would deliver qualified leads to me on average of 1 to 2 introductions per week. I have tried numerous times to resolve this and they have not done anything to assist. I gave them nearly $1800 for a useless service. I want a refund as they have not delivered as promised. The so called "leads" are phone numbers of random people that have not asked to be contacted. This is misleading and I have been mislead.

  Business Response

  Date: 06/02/2023

  Hi *****,

  Were so sorry that your experience did not match your expectations.

  Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent ******************* and they should reach out to you to discuss the issue further and to help you optimize your membership.
  

  SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's *************).
  *******************************************************************************************************************************************************************************
  
  

• Initial Complaint

  Date:05/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this letter to file a formal complaint against Set Schedule Company regarding their fraudulent practices and failure to deliver qualified leads, resulting in a loss of $1776. Despite numerous attempts to resolve this matter directly with the company, I have received no satisfactory response or resolution.October 26 2022 I engaged Set Schedule ********* services with the expectation of receiving legitimate leads for real estate opportunities. I was assured that these leads would be high-quality and relevant to my business needs. However, to my dismay, the majority of the leads provided turned out to be scam calls, originating from individuals who had not made any requests or expressed interest in real estate.The lack of qualified leads directly impacted my business, wasting valuable time and resources on non-productive conversations. The services provided by Set Schedule Company were not only ineffective but also misleading and deceptive. As a result, I firmly believe that I have been scammed and robbed of my hard-earned money.I have taken the necessary steps to resolve this issue by disputing the transaction with my bank account. Additionally, I have reached out to Set Schedule Company multiple times, explaining the situation and requesting a refund. Unfortunately, my attempts to seek redress have been met with silence, demonstrating a complete disregard for customer satisfaction and a lack of commitment to resolving legitimate grievances.At this point, I have exhausted all possible avenues to resolve this matter amicably. Therefore, I kindly request your intervention in this dispute. I seek your assistance in holding Set Schedule Company

  Business Response

  Date: 05/31/2023

  Hi *******,

  Were sorry to hear of your less than satisfactory experience with ** and hope you will accept our sincerest apologies.

  Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings.

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Please reach out to our Agent ******************* to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  *************
  *******************************************************************************************************************************************************************************
  
  

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been contacted by various parties from SetSchedule on dozens of occasions. No matter how many times I ask them to add me to the company's do not contact list, the outreach attempts by more reps keep on coming.

  Business Response

  Date: 05/31/2023

  Hi ****,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  We checked your profile and confirmed that we have removed you from the notifications in our system. You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.
  
  

• Initial Complaint

  Date:05/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 2023 Paid $2,250 Never provides a live transfer or a good lead like promised I believe this is a fraudulent company and hiding behind lots of workers in other countries.

  Business Response

  Date: 05/26/2023

  Hi ***,

  Were sorry to hear that your experience was not of the quality you expected.

  Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent ******************* and they should reach out to you to discuss the issue further and to help you optimize your membership.

  We would also love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ************************************************************************.

  *************
  *******************************************************************************************************************************************************************************

   

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nonstop harassment. Ive been contacted over 200 times from this company. *** tried to reach out to the managers, administrators, and the sales reps themselves. I have constantly asked to be removed from all communication. I have asked over, over, over, over, and over. Nonstop harassment. I dont understand, why after filing several complaints, I have to keep going through this. I am going to file a lawsuit if this nonstop harassment does not stop. I want the below phone numbers to be removed, and never contacted again. I cannot believe that this company continues to get away with this. Simply unbelievable. You should all be ashamed of yourselves.************ ************

  Business Response

  Date: 05/24/2023

  Hi Ehren,

  We checked your profile and confirmed that we have removed you from the notifications in our system. You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.
  
  

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Set Schedule is a phone scam and I want them on my Do NOT CALL LIST and refunded the **** Scam they promised for Seller leads also the attached agreements were never given to me or shown to me before I signed up for Seller leads only. ONly after paid them ****, This is a bunch of leads pulled from major websites like Zillow, Realtor.com ect. Not vetted as promised and are mostly bogus Buyer leads. I would like a full refund of $**** as 0 leads have come despite valiant effort to reach. So this is my Set ID *****.

  Business Response

  Date: 05/24/2023

  Hi *****,

  Were sorry to hear that your experience was not of the quality you expected.

  Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent ******************* and they should reach out to you to discuss the issue further and to help you optimize your membership.

  We would also love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ************************************************************************.

  *************
  *******************************************************************************************************************************************************************************
  

  Membership agreement
  ******************************************
  

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SetSchedule has contacted me via text multiple times. The first time I told them the company and any of its affiliates did not have permission to text me, and requested to be put on their do not contact list. I received another text from them today, again soliciting me for business.

  Business Response

  Date: 05/24/2023

  Hi ***,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

  We checked your profile and confirmed that we have removed you from the notifications in our system. You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.