Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with this company to provide REAL VERIFIED leads to me for the purpose of my *********** business. I have received "leads" that are OLD, non-existent....not vetted or useful leads. I have complained to the company repeatedly. They keep telling me that I don't know how to "work the leads" and they want to discuss or train me. I have worked leads from other companies for 13 years with success. This company is a scam. I have heard from other local Realtors and Realtors across the country who signed up for these services who feel the same.I want a refund and I want this company to quit scamming others.

  Business Response

  Date: 07/13/2023

  Hi *****,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent ******************* and they should reach out to you to discuss the issue further and to help you optimize your membership. 

  We would also love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ************************************************************************.

  *************
  *******************************************************************************************************************************************************************************
  
  

  Customer Answer

  Date: 07/13/2023

  Every time I complain or ask for a refund, the company's solution it to "chat" and "train" me.

  I am not the problem. I do not need training. I have converted plenty of leads with other lead companies. But those leads were vetted and verified leads where someone actually wanted to speak to a Realtor. The only leads I have received from SetSchedule have been "trash" leads . I was told I would get these low rated leads and I could work them or not work them....but the TRUE LEADS were supposed to be calls I would receive where a buyer was waiting on the line to speak with a Realtor right away because they are looking to buy or sell a home. I received ZERO of these leads!!!  

  Although the other leads were not vetted or verified..I still called close to 100 "leads" which is how I know they are trash.

  I never received ONE of the leads I was promised. This is a scam! They just send old used leads from other companies such as Zillow or Realtor.com. I was not paying for useless leads.

   

  *****

  Business Response

  Date: 07/14/2023

  Hi *****,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

  Internet leads can be frustrating for even the most seasoned real estate agents to work. Please reach out to our Agent ******************* to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  Best Practices for the SetSchedule Referral Radar
  **********************************************************************************************************************************************

  Customer Answer

  Date: 07/18/2023

  It's not that I was unable to "work the leads". I NEVER RECEIVED any of the leads I was promised!!!!

  I was told I would receive a phone call with a live client on the phone who would want to speak to a Realtor right away. That never happened. I had TWO of these calls. One where the client hung up so I never got to talk to them and the other was another frustrated Realtor trying to find out if the system even worked. ALL OTHER "leads" were trash. I was told I would receive the "bad" leads and I could ignore them or try to make something of them...but those are not the leads I was promised and what I paid for. However, I did call almost ************************** case and they were all TRASH! 

  I have worked with other leads groups with true leads. If I get the leads I am promised...I will work them and pay for them.

  YOU DID NOT provide what you promised and there are plenty of other agents who will say the same.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I learned after purchasing a year "partnership" that they illegally source "lead" information and send them out for agents to call. Poor quality is an understatement and I can't even get ahold of someone within the company for support. The platform was oversold to me, as I am a new agent and didn't know to search for active lawsuits against a lead generation platform before signing up. ****** learned. SCAM!

  Business Response

  Date: 07/11/2023

  Hi *******,

  Were sorry to hear that your experience was not of the quality you expected.

  Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. Please reach out to our Agent ******************* to discuss how to make the most of your membership. We would also love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ******************************************************************************;

  *************
  *******************************************************************************************************************************************************************************
  
  

  Customer Answer

  Date: 07/11/2023

  No, it is unacceptable that this is the only response anyone from this company is capable of providing. I have other lead generation platforms that I have been successful in using. This is not something that is a performance issue on my part. Several of the leads you sent were upset that I was contacting them, some told me that they had not been made aware that their information was sent out and that I "clearly didn't do my research before contacting them", which I had filed a complaint with you guys over a week ago about a "lead" who I was sent to contact. That and the fact that all you have to say for yourselves is "maybe contact our success department" is what makes this unacceptable. I would happily get in contact with the success department if I feel that my performance needed work in order to nurture these leads, but this issue is simply that these people were UNEXPECTEDLY contacted, out of the blue, and were seemingly unaware that there would be such solicitation

  Business Response

  Date: 07/12/2023

  Hi *******,

  We value your business and regret that you were dissatisfied.

  Internet leads can be frustrating for even the most seasoned real estate agents to work, that's why we request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. 

  Your concern has already been transferred to one of our Agent *******************. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  
  

  Customer Answer

  Date: 07/17/2023

  I do not want that. Do not keep emailing me incomplete links asking for my review. Youve wasted my time and my money, I do not want to speak to a success agent and I do not want any part of your platform. Id like to know who I should contact for legal support. This whole situation is concerning and upsetting because oure cold-calling people and overselling a platform that is apparently very well-known for being bs. Everyone I spoke with about this has had negative feedback, I strongly feel that this is a scam.

• Initial Complaint

  Date:07/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 5, 2023 Paid $1776 Guaranteed Seller Leads but have received Zero Leads to date.

  Business Response

  Date: 07/06/2023

  Hi ****,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.

  Its important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately. Your concern has already been transferred to one of our Agent *******************. They should reach out to you to discuss the issue further and to help you optimize your membership.

  Best Practices for the SetSchedule Referral Radar
  **********************************************************************************************************************************************

  Customer Answer

  Date: 07/06/2023

  Good Afternoon Set Schedule I already have spoken with one of your Success ********** Managers *****. I only signed Up with Set Schedule for ONLY SELLER LEADS and I told my Originator Done and everyone else I spoke to.  ***** even confirmed that Set Schedule does not have any Seller Leads for me. This is False Advertising i my book and your company should Not Be Promoting Seller Leads when you do not have any. Please Refund my $1776.00

  Business Response

  Date: 07/07/2023

  Hi ****,

  We are sorry you had to reach out again regarding the same issue. We appreciate your patience and understanding.

  Your concern has been forwarded to our Audit team, as we'd like the opportunity to investigate your feedback further.

  We do not issue a refund because the Annual Membership that was purchased thru signed docu-signed invoice dated 05/05/2023 calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement.

  To that end, we would love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here: ************************************************************************.

  Membership agreement
  ******************************************
  

  Customer Answer

  Date: 07/10/2023

  Good Response to my 2nd request for my Set Schedule Subscription Refund. However, I am a 20 **************** Top Producing Realtor and although additional training is always welcomed it does not Replace the fact that you Advertised Seller Leads and you do Not Have Any!

  I belong to the ************************ and ************ *********************** the ************ Chamber Of Commerce and Connect 24 Chamber of Commerce. I am also founder and Past President of my ******************** called I **** ********* Business Networking). I do not need to join another network of Realtors. 

  Folks, I wanted to have an Ongoing relationship with a Company that was Truthful about providing me Seller Leads and helping me Vet them out!

  instead you have come up Short and have Not Performed and for that I am asking for Full Refund!

  Sincerely,

  *************************

  Very Disappointed Realtor

• Initial Complaint

  Date:07/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service in June of 2022 and tried to work the platform for a few months. I stopped taking leads more than 6 months ago and canceled the service. SetSchedule was out of my mind until June 1, 2023 when I was charged $2250 for another year. I returned to their site to submit a cancelation request again. I have tried to reach out to them for over a month, but I haven't heard back. I am simply looking to have that $2250 returned, as I haven't used the service in over 6 months.

  Business Response

  Date: 07/06/2023

  Hi ******,

  Were sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

  We reviewed your account and invoice you signed last 06/01/2022. Both Master Subscription Agreement and your docusigned invoice state that: 

  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).

  Your written cancellation request has only been received last 06/06/2023. On 06/02/2024, your account will be a starter account, but until then, please feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.

  Membership agreement
  ******************************************
  
  

  Customer Answer

  Date: 07/07/2023

  I have not used the service since October of 2022 and canceled then. I dont know why I had to cancel again, but surely you can see that I have not used the service since then. I had forgotten the company altogether until I was charged. This is not the right way to do business

  Business Response

  Date: 07/07/2023

  Hi ******,

  We are sorry you had to reach out again regarding the same issue. We appreciate your patience and understanding.

  As stated in the invoice that you docu-signed last 06/01/2022, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to *********************************** We have only received your written cancellation request on 06/06/2023, hence the automatic renewal.

  We do not issue a refund because the Annual Membership calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement. 

  SetSchedule has sent a mix of buyer and seller leads, as agreed to in your contract, and will continue to send leads during your term. Please reach out to our Agent ******************* to discuss how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end

  Best Practices for the SetSchedule Referral Radar
  **********************************************************************************************************************************************

   

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a year of service July 2022, after a few months I realized it was worthless and although I had difficulty contacting them, I cancelled the service in February of this year. I have a text message trail confirming that. They assured me it was no problem and since I had paid for the year they would continue to send leads. I asked them not to but they insisted and assured me they would not charge me again when the new term started. They called back a month or so later when I repeated the same information, that I was cancelling. This morning I got a call for coaching appointment which I insisted I was not interested in as I had cancelled months ago, they just said ok, and I notice they billed me anyway for $990 this morning. As usual they are impossible to contact and don't respond to messages

  Business Response

  Date: 07/03/2023

  Hi ****,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  As stated in the invoice that you docu-signed last 06/30/2022, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to **********************************.

  We reviewed your account and we have not received a written request to cancel your account, hence the auto-renewal. Your concern has been transferred to one of our Agent ******************* and they should reach out to you to discuss the issue further. We hope to find a solution that makes you smile.

  Membership agreement
  ******************************************
  

  Customer Answer

  Date: 07/03/2023

  I informed them by email I was not satisfied with the service last February, they called and on the phone February 2022 I canceled the service. They called me several months later to encourage me not to and I repeated my request to cancel service which they said they would ( for this year in advance) they called me several days ago asking for another consultation but i reminded them I was no longer with them, they said ok and hung up, so no email or text record I realized now, but I have not yet received the new years services which I canceled months ago so why charge me in advance for an unwanted service?? Fraud thats why. If you look online this is a common occurrence 

  Business Response

  Date: 07/05/2023

  Hi ****,

  We are sorry you had to reach out again regarding the same issue. We appreciate your patience and understanding.

  We reviewed your account and invoice you signed last 06/30/2022. Both Master Subscription Agreement and your docusigned invoice states that:

  You hereby authorize SetSchedule to charge the provided credit card for all ********* Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at *********************************** Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).

  Please feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.

  Best Practices for the SetSchedule Referral Radar
  **********************************************************************************************************************************************

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the services for one year of lead generation product in December, paid $1650. Gotten the training, got set up, all looked good, had a couple of leads right away, called first one, got mad because she said they don't even THINK about selling their home. Had many phone calls that I initiated with SetSchedule, asking why leads aren't coming, why the farming area isn't correct for this very rural area, why leads sent aren't verified leads and end up not wanting to work with a Realtor (if they even respond..), had no useable success whatsover. Got the geographical area changed upon my request multiple times, still doesn't work, now 1/2 year into it, not a single useable lead, not even a talk with a "lead" that picked up the phone after that first one, emailed or texted back. I have asked to stop the service now and cancel and get a refund for at least half of the year paid fully in advance, really I should ask for all of it. I am getting phone calls from customer "success" team members wanted to help with the issue, which we have done multiple times to no result. No one is responding to my multiple emails, they are just ignoring them. I don't want any more phone calls I just want to end the partnership and get a refund. This is clearly not working.

  Business Response

  Date: 06/29/2023

  Hi ***,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. Your concern has been forwarded to our Audit team and we'd like to discuss your experience in detail to see how we can improve our process.  

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.

  If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please allow our Agent ******************* to discuss with you how to make the most of your membership. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  Best Practices for the SetSchedule Referral Radar
   **********************************************************************************************************************************************
  
  

  Customer Answer

  Date: 06/30/2023

  Thank you for responding, which is as far as I got multiple times before. We are now 1/2 year into this collaboration and I have not received one single useable lead. I have had multiple phone conversations with various members of their success team and nothing changed. I just want a refund and be done. I am not willing to extend this any longer. 

  Please send a refund to the card that was used to pay this fee, thank you

  Business Response

  Date: 06/30/2023

  Hi ***,

  We value your business and regret that you were dissatisfied.

  Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. You may reach out to our Agent ******************* to discuss how to maximize your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest.

  We would also love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ************************************************************************.

  *************
  *******************************************************************************************************************************************************************************

  Customer Answer

  Date: 07/05/2023

  I have taken all training and have discussed what could be optimized with diverse people from the "success" team, everytime they "increased" my referral radar, showing me leads that are 130, 160 miles away, still no useable referrals/leads since. I have only received a few leads in the very beginning, again, when contacted by me they either were not even looking to sell and rather upset or they didn't even reply, mainly the Buyer leads. And there have not been ANY leads in my whole radar since then. Please check on that to verify. 

  We have a very active market and many listings coming on, we have Buyers looking, but again, NOT A SINGLE LEAD FROM SET SCHEDULE.

  I don't want to watch any videos from other agents and I am done talking to customer success. I just want my money back and be done with SetSchedule.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we initially signed up for SetSchedule's lead program, we were told that we would have an assigned success coach who would be touching base with us on a monthly basis to ensure that the leads are to our satisfaction. We signed up for the program in January of 2023 and have only received two or three leads in our target area that we were promised. We have aggressively followed up on the leads provided (even outside of our market area), and most have bad contact information, are not interested at all, or just do not respond - even after several follow up attempts. We have reached out several times to customer support and were assured that better leads would be coming. Of course, that never happened. We have also provided notice of our wish to cancel and receive a refund, to which no one has responded. SetSchedule assured us when we signed up that as long as we provide updates and uphold our end of the agreement, that we would be able to receive our money back if we were dissatisfied with their services. The salespeople will tell you anything to get you to sign up! Do not waste your time or money - this lead program has been nothing but a headache!

  Business Response

  Date: 06/22/2023

  Hi ********,

  Were sorry to hear that your experience was not of the quality you expected.

  Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  Internet leads can be frustrating for even the most seasoned real estate agents to work.  It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent ******************* and they should reach out to you to discuss the issue further and to help you optimize your membership.

  Best Practices for the SetSchedule Referral Radar
   **********************************************************************************************************************************************

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is selling fraudulent services. They promise leads, interactions, trainings, and bi-weekly check-ins to support your business. So far, there are no leads, no interactions, fake information, no follow up and no trainings. When you call the customer service number it routes you to a voicemail of a call center and doesn't ever connect you with a human. This is a scam and their business should be s*** down immediately. Innocent people are being taken advantage of, costing $1,500 - $2,000 every time they scam someone into signing up.

  Business Response

  Date: 06/21/2023

  Hi ******,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.

  We'd also love to recommend you go to the SetSchedule ******* channel ( *******.com/setschedule ) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here ************************************************************************.

  *************
  *******************************************************************************************************************************************************************************
  
  

  Customer Answer

  Date: 06/21/2023

  Hello,

  The response does not address the concerns listed. The leads are fake leads, fake contact information, so clearly the leads would not convert into business. The entire platform is a lie. If an *********** up for the platform they are promised one thing and not given that. There are no leads, and the initial leads given are all fake. The customer service is a scam and leads you to a voicemail system that does not get answered. Leads do take time to convert, but every single lead is fake - which will never be converted.

   

  Business Response

  Date: 06/22/2023

  Hi ******,

  We are sorry you had to reach out again regarding the same issue. We appreciate your patience and understanding.

  Internet leads can be frustrating for even the most seasoned real estate agents to work, that's why we have our dedicated Agent ******************* to discuss with you how to make the most of your membership. They will be able to help you archive leads that didnt work, strategize on how to automate follow *** for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.

  We reviewed your account, and as mentioned by our Agent Success Consultant during the call yesterday, your concern has already been escalated to the upper management.

  If you need any other assistance in the meantime, below is a link to our *********** that takes you step by step on how to do things within the app. 
  *******************************************************
  
  

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here we are again, complaint #4 and I'M STILL GETTING CALLS FROM THIS COMPANY. This time it was Trey or Tray calling me on 6/19 at 1:10 Mountain time. I genuinely don't understand how this can accidentally happen so many times, so I'm only led to believe that this is intentionally breaking the DNC List laws and ignoring my repeated requests to not be contacted.

  Business Response

  Date: 06/20/2023

  Hi *****,

  Thank you for letting us know about this. Your feedback helps us get better.

  There had been some technical issues which has already been fixed and we made sure that you have been removed from the notifications in our system.

  Please accept our sincerest apologies for the inconvenience that this caused you.

  Business Response

  Date: 06/20/2023

  Hi *****,

  We apologize that our service did not satisfy your expectations.

  As mentioned in the previous reply, we made sure that you have been removed from our notifications system.

  Again, we apologize for any inconvenience. We appreciate your patience and understanding.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Want no part of this business, they text literally everyday spamming me, trying to get me to join their program. Over ********************************************************************* alone but next day, new texts. I have never given them my information or signed up with them but they continue to harass me daily. 100% would not recommend using them. Terrible company

  Business Response

  Date: 06/15/2023

  Hi *******,

  We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

  We checked your profile and confirmed that we have removed you from the notifications in our system. You should not be contacted by any member of our company.

  Again, we apologize for any inconvenience this may have caused you.