Complaints

This profile includes complaints for LA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LA Fitness

  3161 Michelson Dr Ste 600 Irvine, CA 92612-4406

  
• 

  LA Fitness

  12648 Poway Rd # 4 Poway, CA 92064-4416

  
• 

  LA Fitness International, LLC

  2140 E Carson St Long Beach, CA 90807-3042

  
• 

  LA Fitness International, LLC

  3400 Cahuenga Blvd W Los Angeles, CA 90068-1360

  
• 

  LA Fitness International, LLC

  3081 E Slauson Ave Huntington Park, CA 90255

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for L.A. Fitness on 6/27/2025. I did explain to the representative that I am sick and had just been diagnosed with *** been off work five months and am a neck/back patient. I was only signing up due to the offer he gave me and due to the fact that they said, I can just come in and make payments, and just to do light work outs and use the pool. I paid $83.98 on my credit card on that day. My payments were going to be $39.99 a month every 27th. He did say an annual fee would need to be made in September 2025. This is what I recall due to my short term *********** from the *** I did sustain some damage to my brain when diagnosed earlier this year due to the lesions on my brain. Today July 28, 2025 there was a $59.00 amount taken off my card from L.A. fitness on July 11, 2025 without my permission and then $.39.99 on the 27th without my permission. I called the ************ to cancel and get my money back. I spoke to **** who claims to be a manager and he told me that I'm not getting a refund because of the contract I signed. I was told that I wasn't on a contract. I don't have money to just give away and I was under the understanding that I could go in and make payments and that I could cancel if I decided not to come anymore. I haven't stepped in that club one day to work out due to my illness. I need my refund. **** refused me the right to speak to a head manager. He also notated my account blocking me from speaking to anyone else. I spoke to the manager ****** at ****** and he put notes in my account. **** doesn't own L.A. Fitness and they stole my money without my permission and I would like a full refund.

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into La Fitness to get information on joining the gym. Immediately upon entry I was asked for my drivers licenses and phone number. I asked **** why did they need my personal information for a quote? He assured me that my information would be destroyed and not used after my initial visit. That they only needed to log in my visit. Ever since then I have contacted several times. I have told them to remove me from their calling list. I reminded them my information was not to be used. They have no complied with my request.

  

  Business Response

  Date: 07/28/2025

  Please provide the address for the club location in question so that we can better assist with this request. Thank you

  Customer Answer

  Date: 07/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my gym membership that was paid in full. I wish to cancel this contract due to that fact that I cannot physically receive the services because of significant physical disability for a period in excess of six months. I am requesting that LA Fitness refund me the unused remaining months of my contract.

  

  Business Response

  Date: 07/30/2025

  LA Fitness followed up with ************* regarding her concerns. We cancelled her membership and provided her with a pro-rated refund in the amount of $333.25 (refund applied to the same account used for payment). 

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* **********
  
   
  

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This LA Fitness location has a lack of integrity and overall care for it's members. I have been a member of LA Fitness since 2015, but have frequented this location for the last several years. I mainly attend the fitness classes, in the aerobics room and the cycle room. There have been several ******* where that aerobics room has been without area for weeks. This is the current situation, and it has been that way for about a month. I made call to Corporate, and spoke with *********. She was very helpful and did follow up with me. She advised that the club stated someone would be coming out to fix the unit soon. But, in the meantime she told the club they could buy fans for the room. The fans were not purchased. The ***** instructor has been bringing in her own fan. Without air circulating that room gets extremely hot, which is a health hazard, no one at the gym cares. Also, the stereo system is hit or miss as far as how it works. I'm wondering where all the membership dollars are going, as they are certainly not going toward upgrades. I have been to other LA Fitness locations and did not experience these same issues, even the appearance of the gym was better. The ********* location, specifically.

  

  Business Response

  Date: 07/29/2025

  We appreciate our members feedback and strive to provide a healthy environment. The ********************* Director followed up with Ms. **** concerning the **** repair and where we are at in the process. She was provided with a direct contact number, and we informed her that we would keep her updated

  Customer Answer

  Date: 07/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Miscoshia ****
  
   
  

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21, 2025, I hand-delivered a written and signed cancellation notice to the LA Fitness location at ****************************************************** I followed the cancellation policy as outlined in the membership contract, which allows for cancellation "in person at the club." I have a photo of my written cancellation letter and photo evidence of it being physically delivered to club staff at the front desk.Despite this, LA Fitness has refused to honor the cancellation, claiming I must speak directly with the Operations Managersomething not required by the contract. I asked for the manager at the time of delivery but was told he had left for the day. I have a documented history of the cancellation attempt and attempted follow-up.Since then, I have received phone calls pressuring me, and LA Fitness has continued to attempt billing me despite clear evidence of cancellation. This behavior is not only in breach of their own agreement, but borders on harassment.I have already submitted a formal cancellation notice again via email with supporting evidence and informed them of my intent to file complaints if my request was not processed. To date, I have not received written confirmation or a refund of post-cancellation billing.

  

  Business Response

  Date: 07/29/2025

  LA Fitness tried contacting Mr. ******** by phone and email regarding his concerns but he hasnt responded.Our records reflect that his cancellation was processed on 7/22, his last billing was on 6/28 and he has not been billed since then. Nevertheless, we encourage him to respond should he require further assistance. 

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have been dealing with LA Fitness in ************** on ************ since November. We went in to cancel our membership, just due to time and not using it after being a member for a few years, and they couldn't do it due the "system being down". We then go in at the beginning of July. Speak with a young ***** haired lady behind the counter. Tell her we want to cancel. Says she cannot only a manager can and took down our names and we would get confirmation emails it was done. It was not. I got charged. Called the LA Fitness told them they were supposed to cancel. The manager couldn't do it and only a REGIONAL manager could do it. So later that afternoon I get a call from regional canceling my and my husband's membership. Get confirmation email. ********* to tell them to refund my money which they do. Stop any other payments. Which they shouldnt have even been able to charge my account because I got a new debit card. They somehow did which was super sketchy. Bank refunded me. I get a call today from their billing office telling them I need to update my card! I refused to do so and told the ****** I even have a confirmation. She wouldnt take it. Told me to call LA Fitness. They of course didnt answer call was done today 07/20 at 1:55pm which they are open. No one ever answers the phone. I have blocked the billers number and wish for LA fitness to never call me again and wish they would answer their phone for me to tell them their billing office is trying to charge me again after I have a cancelation

  

  Business Response

  Date: 07/25/2025

  Thank you for sharing your experience. I can confirm yours and your husband's accounts have been cancelled; I resent each accounts' receipt to *********************************. We understand your request for LA Fitness to cease calling and to ensure your cancellation is fully honored and we plan to honor your request

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter, who is autistic, was recently suspended from ********* following a meltdown that resulted in a biting incident. The suspension was communicated to me only by phone after a freeze email was sentwithout an in-person meeting, incident report, or any discussion of supports or accommodations for her disability. Your center manager, *****, handled herself very poorly and ************* a mother of a child with special needs, I was shocked by how abruptly and insensitively the situation was handled by *****. I felt dismissed and excluded from a process that should have involved empathy, communication, and collaboration.This experience was not only hurtful, but also goes against the inclusive values LA Fitness promotes.Because autistic meltdowns are neurological, not willful misbehavior, they require specific supports and advance planning. An immediate phone suspension left us no chance to: share the calming strategies that usually work for her, explore reasonable accommodations under the Americans with Disabilities ************** III)

  

  Business Response

  Date: 07/25/2025

  LA Fitness followed up with Ms. ******* regarding her concerns. We advised her that for the safety of staff and children we would do a "cool off" period. We are not cancelling the Kids Klub membership, simply pausing it for now. These rules are in place for all children not just specifically her child. 

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to formally report repeated theft incidents at LA Fitnesss Northridge facility and the businesss failure to take appropriate preventative or responsive ********* son, a minor and a paying member, has had his property stolen on three separate occasions at this location. In March, his shoes were stolen, in April - his basketball, and on July 16, 2025, his basketballclearly marked with his namewas taken from the gym while he played. The basketball was left on top of his backpack in plain sight. He immediately searched the area and then contacted staff to request camera footage review. Despite following up, there has been no meaningful response, no investigation, and no offer of resolution or support from management.Whats most concerning is the pattern of theft and the facilitys lack of accountability or willingness to assist. After the first incident, we had hoped the gym would improve its security or protocols. Instead, nothing has changed. There are no secure storage solutions in the basketball gym, and staff continue to dismiss concerns.I contacted LA Fitness corporate and received a templated response citing membership terms, denying any responsibility. This is unacceptable. When a business routinely fails to provide a reasonably secure environment, especially for youth athletes, it has a duty to actnot hide behind legal disclaimers.I am seeking reimbursement for the stolen property and a formal review of safety and theft prevention procedures at this location.

  

  Business Response

  Date: 07/24/2025

  LA Fitness followed up with Ms. ***** regarding her concerns. We were able to verify that her son later informed us the basketball had been taken by a friend. They have not yet been able to coordinate a time to retrieve it. We offered to help facilitate the exchange if theyre able to provide the name of the other member involved. We also advised Ms. ***** to have her son connect with our Club Manager, Gatsby, so we can walk him through the areas of the court monitored by cameras and remind him to always keep his belongings within view. Additionally, we emphasized the importance of securing valuables in either the main lockers or the mini lockers available inside the court. Ms. ***** was understanding and appreciated the follow-up

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled my personal training on the day the contract expired (5/21/2025) in person. My gym membership was also cancelled the same day. I confirmed verbally that the memberships were cancelled with ****. He gave me a cancellation notice. I then disputed the charge ****** on 6/21/2025 through my bank on 7/15 and they sent the disputed amount to the corporate office. I got credit on my bank card. I tried to resolve the mix up with the location I go to. Now I get 2 or 3 calls a day about the bill. Not one person has put any notes into the account about the dispute. Confirmed today. I sent a certified Letter to the corp office listed on my expired contract. The employees are short staffed and that day **** was trying to take care of me and run the phones and front desk. Please correct my account as I have provided all documentation to support my claim.

  

  Business Response

  Date: 07/24/2025

  LA Fitness provided Ms. ******* with a refund in the amount of $300.00 for Junes monthly payment (refund applied to the same account used for payment). Please allow 3-5 business days for the refund to post to the account

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My automatic payment for personal training was paid June ****** for June. My trainer, sometime in June before I had any training sessions, stopped coming to the gym, stopped communicating with all staff, and was ultimately fired. No staff informed me until I inquired why I was unable to book a session with him (his name no longer appeared online). His name was ********. I am seeking reimbursement for the $165 I paid because I had no training in June. ******, director of personal training, said there is no one in the building who is authorized to give reimbursement for training. He has informed his boss, who is offsite, of my request and on 7/16, told me he received confirmation from *****, his boss that he received my request and would contact me. This is third time we have reached out to *****. He has never responded or contacted me. I want my June payment for personal training reimbursed due to no service was provided.

  

  Business Response

  Date: 07/23/2025

  LA Fitness followed up with ******* regarding her concerns and we provided her with a refund in the amount of $165 (refund applied to the same account used for payment). Please allow 3-5 business days for the refund to post to the account

  Customer Answer

  Date: 07/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****