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Health Club

LA Fitness

Headquarters

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BBB Accredited BusinessNRRated by BBB
Visit Website(949) 255-7330Email BusinessWrite a Review

About

Important information

  • Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    The Federal Trade Commission v Fitness International LLC dba LA Fitness

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.


    On August 20, 2025, The Federal Trade Commission filed a Complaint for Permanent Injunction, Monetary Judgment, and Other Relief against Fitness International LLC dba LA Fitness. Charges filed allege the business is in violation of federal law prohibiting unfair cancellation practices, inadequate disclosures, and failure to provide a simple cancellation mechanism.


    The matter is pending.


    In response to these charges, the business provided the following statement:


    IRVINE, CA – August 20, 2025 – Fitness International, LLC, with over 40 years in business and operations expanded across 25 states, today issued the following statement regarding the complaint filed by the Federal Trade Commission (FTC):



    Jill Hill, President of Club Operations at Fitness International, LLC, stated:



    “We are disappointed that the FTC has chosen to pursue this complaint. The allegations are without merit, and the statute the FTC relies upon – the Restore Online Shoppers’ Confidence Act (ROSCA), enacted almost 15 years ago – was designed to address only online retail transactions, does not require any specific method of cancellation, and has never before been applied to the health club industry. We remain confident that we will prevail in court.


    It is important to note that most of our memberships, and all of our personal training memberships, are purchased in person at our club locations. Even so, 18 months before the FTC’s new ‘Click-to-Cancel’ rule was scheduled to take effect, we proactively launched an online cancellation option for all members, regardless of how they originally signed up. With just a few clicks, members may cancel online – a step we voluntarily implemented well ahead of regulatory deadlines. Although a federal court of appeals recently invalidated the FTC’s ‘Click-to-Cancel’ rule, we have chosen to keep our online cancellation program in place to provide members with yet another simple way to cancel. Members also have always had the option to cancel in person at any club, or by mail, and those who wish to do so can and do cancel in such fashion.


    Our company works diligently to comply with all health club state laws regarding membership cancellations and to offer at a minimum every cancellation method specifically required by each state. Over the years, the company has taken many steps to improve its enrollment and cancellation processes.



    Fitness International remains dedicated to providing accessible, high-quality fitness options while maintaining compliance with all applicable laws. We will continue to defend our practices vigorously while ensuring our members receive clear, simple, and fair membership experiences.”



    About Fitness International, LLC

    For over 40 years in business, Fitness International, LLC has helped people pursue healthier lifestyles. The Company has expanded into more than 25 states, offering state-of- the-art facilities, diverse fitness programming, and exceptional service to millions of members nationwide

Overview

Headquarters

LA Fitness

3161 Michelson Dr Ste 600

Irvine, CA 92612-4406

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Find a Location

LA Fitness has 805 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    BBB Accreditation & Rating

    LA Fitness is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    More InformationWhy choose a BBB Accredited Business?

    BBB Rating

    Not Rated

    Reasons for rating

    • BBB does not have sufficient information to issue a rating on this business.
    More InformationHow are BBB ratings calculated?

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    About This Business

    This business offers gym memberships.

    BBB Accredited Since: 4/11/1989

    Years in Business: 28

    Products and Services

    CS4 Training, Gift Cards, Glute Training, Group Fitness Classes, Gym Membership, Personal Training, Pilates, Pool Access, PRT Training, Recovery Services, Spa Access, Weight Room Access

    Business Details

    Local BBB:
    BBB Serving the Pacific Southwest, Central & Inland California
    Business Started:
    7/2/1997
    Business Incorporated:
    9/29/1997
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Names:
    Fitness International LLC
    Club Studio
    Esporta Fitness
    City Sports
    Pro Results
    Pilates by LAF
    Pro-Results
    LA Fitness International
    Body of Change
    Business Management:
    Mr. Jim Irwin, Vice President
    Mr. Ken Cassidy, Manager
    Ms. Sherry Duignan, District Operations Manager
    Mr. Adrian Aguilar, General Manager
    Mr. Leo Moreno, Manager
    Mr. Benn Gregg, C.E.O.
    Mr. John Gaston, President
    Mr. James Gabriel, C.O.O.
    Ms. Jill Greuling, VP of Operations
    Ms. Aylin Medina, Administrative Assistant

    Additional Contact Information

    Principal Contacts
    Mr. Leo Moreno, Manager
    Ms. Jill Greuling, VP of Operations
    Customer Contacts
    Mr. Leo Moreno, Manager
    Ms. Aylin Medina, Administrative Assistant
    Fax numbers
    Primary Fax: (949) 250-9146
    Additional Phone Numbers
    Other Phone: (760) 753-5600
    Other Phone: (949) 255-7330
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    Additional Email Addresses
    Primary: Email this Business
    Sales: Email this Business
    Additional Websites
    ethicalcommunity.org/lafi...
    Social Media

    Additional Information

    Business Categories
    Health Club, Fitness Center

    Latest Reviews

    • Maryam E

      "LA Fittness REMOVEDHills REMOVED. is a standout group fitness instructor who combines empathy and relatability with high energy and charisma." ... Read full review

    • Andreana Z

      "Absolute horrible customer service experience with the REMOVED. Ongoing issue with collection of payment for dues." ... Read full review

    • Jannette T

      "I JOINED LA FITNESS ON 1/6/26 WITH THE PERSONAL TRAINING PROGRAM. THE SERVICE IS UNSATISFACTORY." ... Read full review

    View all Reviews

    Industry Tip

    image description not provided by submitterBBB Tip: Day care

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    BBB Reports On: Known Marketplace PracticesOverview of Ratings

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