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Business Profile

Foreclosure Help

The Retention Group

Reviews

Customer Review Ratings

4.9/5 stars

Average of 97 Customer Reviews

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Review Details

  • Review fromBruce T

    Date: 09/11/2024

    5 stars
    They was so great keeping us updated and getting our mortgage back to good standing
  • Review fromBarbara F

    Date: 09/10/2024

    5 stars
    They truly helped us. As long as ur honest and u do your part they do theirs.. excellent folks to work with
  • Review fromBrad B

    Date: 09/10/2024

    5 stars
    Very polite and friendly and professional and explained everything and always replied to my emails. Very knowledgeable and if didn't know an answer they would get back to me with the right answer.
  • Review fromKala C

    Date: 09/07/2024

    4 stars
    They were diligient in providing updates and ensuring all necessary documents were gathered and in order for the process to go smoothly with the lender. They were able to reduce my payments by more than $400 which is a huge relief on our budget. It did take some months to achieve this result but it was worth the wait.
  • Review fromVanessa R

    Date: 08/18/2024

    5 stars
    Nothing but positive reviews. My situation wasn't too complex and I let them know I need to get the filing done quick. Glad they were able to help in under 10 days.
  • Review fromMichelle C

    Date: 07/31/2024

    5 stars
    I want to send a special thank you to ***********************. She has been amazing through what was a tough and dark time for me. She has been patient, kind and professional. Speaking with her gave me hope to save my home and that took my stress level way down. This group has lightened my burdens and I can now rest peacefully at night. ***** has made me feel confident that The Retention Group is in my side and will fight for me. Thank God for her dedication to her clients. You are the best ***** and I am excited that you got my call and case!!!
  • Review fromMeosha E

    Date: 07/30/2024

    5 stars
    I highly recommend this business. Their customer service is out standing, and this company is exactly what I was looking for. Thank you for everything you have done.
  • Review fromMaria Cristina O

    Date: 07/22/2024

    5 stars
    I just want to give a big thank you to ******* for helping our family in a tough situation! you guys did an excellent job. thank you truly!
  • Review fromJaime G

    Date: 07/22/2024

    5 stars
    I want thank everyone from *** to ******** from the retention group for going above & beyond. They answered every question I had they walked me through the whole process they took their time explaining & making sure i understood everything. Thank you so much everybody!
  • Review fromJanice L

    Date: 07/15/2024

    5 stars
    Our case was very complex so it took longer than expected but at the end of the day it was all done very professionally. Thank you guys... sorry if i was rough on you. you guys did an amazing job at the end.

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