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Business Profile

Employment Background Check

Accurate Background

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employment Background Check.

Complaints

Customer Complaints Summary

  • 91 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im currently waiting for my background check to be finalized. It began during the first week of June. After 5 days my background check updated and it said it would be finalized within a day but that was a lie. They told me it would be finished within 7-10 days and they still havent finished it. They lied to me about the estimated time and then claimed it would take longer. Im losing my opportunity to work at Amazon because of this company. Other companies like DoorDash took 3 days. I call everyday to get an update and they just say theyre working on it. It seems like a lot of people are losing job opportunities because of Accurate. There is false advertising and Im not sure why Amazon is working with a company that is fraudulent. I have worked for the airport at *********** before and I had an extensive background check with the federal government and it took a week. This company Accurate needs to focus on helping workers and stop with the constant lies. Why is my background check profile saying results will be posted within a day and you havent updated it after more than a week. That is untruthful and causing me to lose money and opportunities.

    Business Response

    Date: 06/20/2024

    We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  While we aim to complete reports as quickly and accurately as possible, there are times where additional processing time is required. We can confirm we have actively followed up on this search and will continue to do so until results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

    Customer Answer

    Date: 06/20/2024

    Nothing has been done to speed up the process. I have gotten background checks done before and they took less than 5 days. Last month I got a background check done by Uber and it was done in less than a week. 

    I dont understand why accurate site is providing inaccurate information. On June 7 your website said my results would be posted within a day. Its already been 2 week with no update. Im losing my job opportunity because of this company. And its happening to a lot of people based on reviews and information I have found on reports done on BBB. 

    Business Response

    Date: 06/27/2024

    We have reviewed X** Xxxxxx's response. We can confirm our teams are still actively following up on the results. The jurisdiction that is still pending has a strict process in place for obtaining information from the court. We have followed the required process but are awaiting the results.Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

    Customer Answer

    Date: 06/27/2024

    I have lost my full time job opportunity with Amazon due to Accurate background. They have taken 4 weeks with no results and the same response that theyre working on it. I had a job opportunity with health benefits and its gone. Now I have to look for work elsewhere because of their inadequacy. 

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted my background check to Accurate and have been waiting too long. I've called and chatted many times with them and they tell me a different day every time. That day comes and goes and it's still not complete. I have to start my job on the 20th of June and I have to have this background complete before this day. I have a clean record, I'm fingerprinted and every other background company I've used has only taken 1 day. Please escalate this. I feel discriminated after calling and getting wrong completion days.

    Business Response

    Date: 06/13/2024

    We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  While we aim to complete reports as quickly and accurately as possible, there are times where additional processing time is required. We have investigated their concern and can confirm this consumer report was completed on 6/11/2024. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

    Customer Answer

    Date: 06/13/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************************

     

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a background check submitted on the 12th of march and its about to be 3 months now since it was submitted and it is still pending, its gotten to the point where my livlihood is now threatened greatly because these people cannot complete a simple standard background check in a timely manner, shame on them! They need to be sued for lost wages due to their incompetence in completing background checks! Terrible company!

    Business Response

    Date: 06/16/2024

    We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. X** Xxxxxx's background check requires a search be performed in a jurisdiction in which additional information must be retrieved from the court. Therefore, additional time is needed to complete the search. We can confirm we have actively followed up on this search and will continue to do so until results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been unresponsive in completing an outstanding background check, claiming county response. I have followed up with the county and they have confirmed that all information has been passed to Accurate. Background was submitted on 1/22 and still remains incomplete as of 6/6, coming up on FIVE MONTHS.

    Business Response

    Date: 06/13/2024

    We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we attempt to complete reports as quickly and accurately as possible, there are times where additional time is required to obtain assistance directyl from the court. X** Xxxxxx's background check required multiple county criminal searches including **********, ** which is a jurisdiction that requires additional assistance from the court. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

    Customer Answer

    Date: 06/13/2024

    I reject this excuse. This background is still pending after TWENTY WEEKS. Luckily, about 3 weeks ago I backed out of this onboarding process and accepted a different offer with a different company. Their background agency returned passing results in only 10 DAYS. Your company needs to seriously reconsider who is processing these checks and their court follow up process. 

    Business Response

    Date: 06/20/2024

    We have reviewed X** Xxxxxx's concern and apologize for any inconvenience they are experiencing. Our teams are actively monitoring the pending search as we await the results from the court. We can confirm the process to obtain the information has been followed, and our team members actively follow up with the courts. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an ongoing issue, *** missed three offered accepted at Amazon since this background check is prolonged for over 30 days . Two other companies returned the same checks within two weeks .

    Business Response

    Date: 06/05/2024

    We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional court assistance is required to complete a search. At this time we can confirm that our teams have consistently followed up on the pending search and will continue to follow up until the results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  • Initial Complaint

    Date:05/27/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consumer Law 15 U.S.C 1681 section 602 A States I have the right to privacy.This company released information to a potential employer that negatively impacts my reputation and character. After I was awarded employment and promised to be hired as an employee, the information being reported from this third party unofficial background screening process company ruined my chances of employment.

    Business Response

    Date: 05/30/2024

    Ensuring the privacy and security of consumer information is of the utmost importance to Accurate. Accurate only performs background screenings with consumer authorization and reports are only released to those parties authorized by a consumer. Weve reviewed XXXXXXXs concern and can confirm the report was released to the company XXXXXXXX authorized to receive such information. As a consumer reporting agency, Accurate does not make employment decisions for our clients and only reports information as it appears in the public records. We have initiated a deletion request on XXXXXXXs behalf and the processing team will communicate with XXXXXXXX directly regarding the request.

    Customer Answer

    Date: 05/30/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a background check through Amazon on April 12, 2024. It is now May 22, 2024 and I have yet to have it completed. I have had to change shifts and work sites repeatedly. Yesterday, I even went through with going in to another prehire appointment just to get the process restarted. From the rest of the complaints I've read, it seems like everyone gets the same response I did whenever I reached out about the problem. Why does this company take so long with background checks for people that are trying to get jobs?

    Business Response

    Date: 05/29/2024

    We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing.While we attempt to complete reports as quickly and accurately as possible,there are times where additional time is required to obtain assistance from a court. X** Xxxxxx's background check required multiple county criminal searches including ******, ** which is a jurisdiction that requires additional assistance from the court. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

    Customer Answer

    Date: 05/29/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    so basically i need a background check for a job it says 10 days *** for it to clear and its going on 12 idk if its discrimination cause im white but the foreigners working here refuse to pass this background check so i can get to work. not ok at all i have bills to pay and now their costing me money.

    Business Response

    Date: 05/23/2024

    We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  We have investigated their concern and can confirm this consumer report was completed on 5/21/2024 . Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company provides fraudulent background time estimates. Countless people, including myself have waited more than average for background checks to be completed. This affects consumer who use their services as they falsely represent turnaround time for background checks. This results in monetary losses for many people who can not get jobs due to this.

    Business Response

    Date: 05/23/2024

    We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check.  While we attempt to complete reports as quickly and accurately as possible, there are times where additional time is required to obtain results from a court. We have investigated their concern and can confirm this consumer report was completed on 5/20/2024. We apologize for any inconvenience experienced. We can be reached directly at ************ should you have any additional questions or concerns.

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I submitted my background on April 1, 2024 and was schedule to start at my new job on April 16, 2024. On the same day of my orientation I got a email from my employer stating that my start date has been reschedule due to my background not being done. I call accurate many time and it was the same thing only, saying that it's because I live in ********** and there still a waiting for my county to respond. Fast forward today is *** 17,2024 and my background is still not completed. Every week that I call they give a eta time but everytume that eta come up they just push it forward for the next week. So my last eta was on the *** 15 now it's being push to *** 22. At this point I'm not even counting the days anymore but it has been nearly 60 days. Accurate if you read this, can you please get this my background done because I have bills to pay and I'm going broke on my savings. I really need to start working but you guys also need to do a better job at completing people background.

    Business Response

    Date: 05/23/2024

    We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. X** Xxxxxx's background check required multiple county criminal searches including **********, ** which is a jurisdiction that requires additional processing time due to processing changes at the court level. We can confirm our teams are actively following up on a continuing basis and will complete the background check as soon as the results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

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