Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waiting over month on 10 day background check with job waiting.Need work badly to pay bills but background check making fall over a month behind more than before notified results within 10 days. No time to seek other work with job already waiting. Cant afford to wait on company not doing thier job is destroying me and ruined me financially daily for results over month late already is killing me because I have ******* clear background and record.photo includes message from company December 6,2022

  Business Response

  Date: 01/26/2023

  Thank you for bringing  *******'s concerns related to the turnaround time of their background check to our attention.  As a consumer reporting agency, Accurate Background (Accurate) is required to comply with applicable laws when completing a consumer report (background check). ** *****'s potential employer requested Accurate to perform a background check including a criminal search in Nevada County, **********, which is a jurisdiction with exceptionally delayed services due to reduced access and staffing.   Unfortunately, this is a common issue for ********** courts presently.  Additionally, the client is aware of these challenges.  We appreciate the frustration experienced while waiting for the report to complete and apologize for any inconvenience. Please let us know how we can be of further assistance.

  Customer Answer

  Date: 01/26/2023

  What does Nevada county,like anywhere else have to do with my background check,Ive never had background checks ever on hold for information from anywhere. Why necessary for response if no issues relating eligibility! Its been over 55 days for crying out loud. 2 months not proving my employment/income got me evicted and wife moving out with me homeless as of January 31,2023! Never would have happened if any other company in the world was used,nearly 2 months is most rediculous time and obviously bogus excuse having no issues relating eligibility for holding up my background check for being completed. November 14,2022 took 2days by ***** extensive background check to send completed results 

  Business Response

  Date: 02/02/2023

  We appreciate your concerns.  Nevada county, ** appeared based on the Clients criteria to which Accurate is fulfilling that criterion.  Unfortunately, Nevada county, ** is a court with limited staffing, and researched fully by the court clerks, there is a lengthy backlog.  We have escalated this request in an attempt to complete the background check as quickly as possible.  We sincerely apologize for the frustration this has caused.

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/27/2022 a request for a background check was submitted to Accurate. I completed all necessary information for this to begin.As of 11/30/2022 this report is still not complete. Repeated requests for completion of the report have only been met with response that we must wait with no clear timeline for completion - indeed the responses are that the wait is indefinite.Accurate will give no information to me in regards to the delay. My prospective employer reports that it is apparently one county that is being waited on to report. Accurate will not provide me with any information regarding the outstanding county, even though responses to complaints filed with the BBB clearly reference specific counties. The estimated time to completion shown on the portal has, according to Accurate, no relevance. This time can and does change randomly, even now while waiting on one county. No explanation is provided for the change or even the meaning of it is provided. It is, apparently, blatant misrepresentation if it in fact has no relevance. Other than answering the phone, or responding in a chat, Accurate is totally unresponsive to requests and complaints other than to reply that we must wait. Multiple requests to expedite the report from the employer and myself have had no effect. Accurate has no information regarding steps being taken to complete the report, or timeline for completion. Current information is that the wait is indefinite. Accurate is not only non-forthcoming regarding the report or the county that is the issue (even though responses to complaints clearly have this) they are not truthful is responses they do give. I was informed that a supervisor would call me back when available to discuss my issues, but one has ever done this.