Complaints

This profile includes complaints for Razer USA Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Razer USA Ltd has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Razer USA Ltd

  9 Pasteur Ste 100 Irvine, CA 92618-3817

• 

  Razer USA Ltd

  865 Market St San Francisco, CA 94103

• 

  Razer USA Ltd

  11401 Century Oaks Terrace Austin, TX 78758

• 

  Razer USA Ltd

  2616 NE 46th St Space C70 Seattle, WA 98105

• 

  Razer USA Ltd

  1 Garden State Plz Spc 212B Paramus, NJ 07652-2417

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Razer Edge Android Gaming Handheld Wi-Fi model on January 24, 2023. At the time of purchase and when the product was first revealed during the autumn of 2022, the device was advertised to customer and news outlets as having 8GB of LPDDR5 RAM. On January 27th, multiple customers who received the product found that it only had 6GB of LPDDR5 RAM. Many reported this to Razer thinking they received the wrong product. Within a few hours of the reports first appearing online, Razer quietly updated the product page to reflect that the Wi-Fi model of the Razer Edge Android Gaming Handheld Wi-Fi model. Customers like myself have proof in the way of screen captures, news pieces, and archived versions of the product page showing that for over four months, the product page showed 8GB of RAM.
  
  As of Saturday, January 28th, 2023 Razer contacted customers who purchased the Razer Edge Android Gaming Handheld Wi-Fi model via email that stated the originally advertised 8GB of RAM was a “typo” and offered a $25 gift certificate to their online store as compensation and offered free return of the purchased product.
  
  As far as my research has shown, this issue falls under false advertisement under Section 5 of the Federal Trade Commission Act. The original product announcement, news coverage on the product, and the product’s listing on Razer’s website all mislead customers like myself to place reservations on the product then purchase the product. Many customers would not have purchased the time with the amount of RAM it actually has versus what it was advertised to have.

  Business Response

  Date: 01/31/2023

  Razer has acknowledged the issue and is
  correcting their advertising content. The Razer.com tech
  specs and product page incorrectly listed the RAM for the Razer Edge Wi-Fi
  version as 8 GB. This was a mistake made by the marketing department. The actual RAM in the
  Wi-Fi version is 6 GB and the 5G version has 8 GB of RAM.  

  For the customers who purchased the Razer Edge and experienced this issue a $25 gift card was offered to apply to future purchases on Razer.com. However, if the customer decides to cancel the order for the Razer Edge Wi-Fi, please visit the Razer.com website to
  process your refund. Razer will ensure a full refund occurs for the customers who choose the refund option. 

  Customer Answer

  Date: 02/04/2023

  I first want on record that Razer's VIP Response Team reached out to me on 02/03/23 without making any effort to contact them. The timing leads me to believe it was in response to this BBB complaint.
  
  I do not accept the hollow offer of a $25 Razer gift certificate. I do not want to buy any type of Razer product anytime soon. I do not trust your company to provide accurate product details. I also don't know how much I trust the quality of your products as my Razer Edge tablet stopped charging last. After following online troubleshooting, it now will start and stop charging randomly when a USB-C cable is connected.
  
  
  
  I again request that you provide a partial refund of $25. I have evidence to show this has been offered to multiple affected users and will produce it if needed. I also want an Advanced RMA for my defective Razer Edge tablet.
  
  
  
  VIP Response Team case#: 230202-000074
  
  RMA case#: 230204-000725
  

  Business Response

  Date: 02/06/2023

  Razer's VIP Response Team is operating in a proactive manner to contact any customer that may be impacted by the Razer Edge issue. The support agents attempt to contact customers to offer solutions and expedite resolutions of open cases. Razer is offering a $25.00 gift card for customers who have issues with the Razer Edge. Razer is not offering a refund of $25.00 from the order value. However, if the customer is seeking monetary gain, a full refund will be offered for customers who return their Razer Edge. The customer will also need to return any promotional item that was included with the order to receive a full refund. These are the options that were offered to all Razer customers who experienced an issue with the Razer Edge. 

  Customer Answer

  Date: 02/13/2023

  I do not want to return the item. I only want a partial refund as I do not want to purchase from your company again. Witj all the trouble you're company has put me through, including being being insulted for being an American, I have filed a complaint work PayPal under their buyer protection program. You have left me with no other choice. 

• Initial Complaint

  Date:01/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased: Razer Basilisk V2 Wired Mouse on 20211121; Razer BlackWidow Elite Mechanical Keyboard (green switch) on 20200817
  Payment made: 37.31 USD for mouse, 106.61 USD for keyboard
  Problems:
  1. [Products] Since 2022.08/2022.05 (mouse/keyboard), the scrolling wheels (volume wheels for keyboard) started to jump backwards when scrolling; by early 2023.01/2022.10, the scrolling is more frequently jumping backwards about twice to three times per round of scrolling wheel turn and very largely (many lines backwards scrolling), making the mouse very difficult to use. Attempted all troubleshooting (E.g. different computer, firmware update, software, physical cleaning, etc.) and confirmed on 20230115 with customer service that the mouse will need to be completely replaced by Razer. The form for replacement was completed AND confirmed by chat agent during the chat during the same chat (20230115). However, since then, Razer has been lagging significantly while sending me e-mails trying to close case and asking me to re-do the whole process again & again. Razer also tried to blame me for "no updates", ignoring my requests for updates. With the terrible product - simply terrible experience!
  2. [False/misleading advertising] Razer states products save lighting settings, but actually do NOT; instead, software that consumes huge amount of computer resources (constantly 1GB RAM) is required to be running ALWAYS just for lighting settings;
  3. [Policy] Also, Razer does not provide any terms as for shipping responsibility for the "Advanced Replacement" (customer pay for replacement first and then refund upon broken mouse) no terms on who pays for shipping and no timing on refund, vaguely bullying consumers who have to bear high price for replacement and high shipping to ensure quick return.
  Demanded Resolution: Razer to provide exact replacement for mouse free of charge immediately (customer not to ship back broken mouse); no need for keyboard replacement due to long time.

  Business Response

  Date: 01/31/2023

  Razer has acknowledged the product issue and a repalcement will be granted to the customer after the proof of purchase is validated. The functionality of each product can vary depending on the version type and the interconnected devices that customers choose to use. The advanced Repalcement process involves a shipping label that is paid for by Razer. Upon receiving the defective product, Razer will issue the refund for the advanced replacement cost. 

  The customer can pursue a standard replacement and return the defective unit to Razer, or the customer can pursue the Advanced Replacement option and have a new unit sent to the customer prior to shipping in the defective unit. These processes are outlined in Razer warranty terms and conditions. 

  Customer Answer

  Date: 02/02/2023

  The response has hardly any new nor helpful information regarding resolving the situation, questions, and demands. The only piece that the response addressed was that the shipping of the broken product will be covered with a label from razer. However, it still does not help the following: 1. There is no timing nor guarantee provided on refunding an advance of funds that Razer is asking customer to pay to Razer before getting an replacement; 2. As mentioned in the original complaint, the proof of purchased had long been submitted and approved more than two weeks ago during the very first chat and Razer has since and still been asking me to go through every steps again and again! 3. This has been so terrible and lengthy an experience and simply completing the original process is far less than satisfactory, plus, it is unreasonable to go through a payment of nearly 90 dollars for a mouse that I purchased for less than 40 more than a year ago, therefore, as demanded in the original complaint, as a compensation to remedy this entire troublesome experience, I demand a straight replacement of a new unit without paying additional or doing additional steps - i.e. No advancing&refunding tricky complications! No additional steps of shipping back the broken piece, No anything additional at all! 

  Business Response

  Date: 02/06/2023

  The speed of the customer receiving a repalcement can vary and depends on how quickly the customer ships the defective unit to Razer and how long the courier takes to deliver the unit to Razer's designated warehouse. Delays in transit may occur and the customer's location may also be a factor in the speed of completing the replacement process. For this reason the replacement timeline varies. 

  If the customer's warranty is active then Razer will honor the terms and conditions of the warranty policy outlined on the Razer website. A replacement product will be shipped to the customer upon receiving the defective unit, assuming the customer chooses the standard replacement option. If the customer chooses the advanced repalcement option, then the customer will pay upfront to receive a replacement unit and the customer will be refunded for this cost upon returning the defective unit. This follows Razer's terms and conditions for the warranty options available to customers. 

  The customer may not keep the defective unit if the customer is receiving a replacement.

  Customer Answer

  Date: 02/13/2023

  the response is not responding directly to enquiry and demands. Instead, it is just stating whatever the general terms. The complaint is about the terribly delayed customer service at Razer, not the courier. And, I am demanding the free replacement not under regular situations yet for so  as a compensation for this horrible experience that has lasted more than a month without resolution and without positive altitude and communications from Razer. All I am getting is Razer dumping generic terms without roactively and positivelyresponding to the complaint! No! This irresponsible behaviour and passive dragging actions are unacceptable! BBB please step in to facilitate and enforce proper responses instead of letting Razer just pasting in generic terms to evade paying for their failures. 

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number, RZUSWP1000001162241, placed on their website, on November 25, 2022 ------Items in dispute are: 1) Razer DeathStalker V2 ***** ************** Switch - US - Black, $249 + $13.67 tax 2) RazerCare Elite For Keyboards - $37.99 + **** tax -----The business marketed the product, keyboard as, "..a wireless ultra-slim optical keyboard optimized for top-tier performance and durability. Featuring new low-profile switches and Razer HyperSpeed Wireless for ultra-responsive gaming, all housed within a durable, ultra-slim casing for long-lasting ergonomic use." And a limited warranty, "Razer warrants the Product to be free from defects in materials and workmanship (subject to the terms set forth herein) when used normally in accordance with the official documentation for the applicable Warranty Period from the date of retail purchase.)-----Nov 30th: Product delivered Dec 1st: I registered the item and started to use it Dec 4th: The "tab" key popped out of the socket Dec 5th: Support case opened online -----The product broke in less than 5 days of normal use in accordance to their official documentation. I only used the item for my daily work as a Technical Support Representative. The product lacked the advertised durability. They have reneged on their limited warranty.-----They offered two RMA links. But both did not work, so I could not enter my request and follow the advanced replacement process I agreed to. I contacted support via an email for a third RMA. Their response on December 25, ************************************** 3 business days. On January 7, ************************************************************** 2 days. In spite of me sending them another email on January 12, 2023, no reply.

  Business Response

  Date: 01/31/2023

  Razer has acknowledged the issue and is investigating the case details. The order number is valid and accurately shows the customer's order of the keyboard and **************************. 

  Since the customer's experience is uncustomary toward Razer's products the customer will be offered a refund of the keyboard and Razer Care.

  Please continue working with the support agents to ensure they have all of the infromation they need to proceed. 

  Customer Answer

  Date: 02/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  I am posting here to seek out for help regarding my transaction with Razer USA LTD. Here is my story;
  
  On November 24th and 26th 2022, I placed an order online on Razer for a laptop and wireless headphones. With the Black Friday deals I figured I was making a good deal. One to two weeks later, I received it and found out it was not what I needed performance wise and ended up starting a return for BOTH the headphones and the laptop. This is when the nightmare began.
  
  After exchanging back and forth with Razer, they provide a prepaid FedEx label to return the laptop & headphones. I then let them know I will return both products in the same original box it was sent out with. At the current time they sent the label I was out of town. When I got back, I immediately sent back the laptop at a FedEx counter using the return label I was provided. Another week passes by. It delivered back to their warehouse in Fontana, CA on December 22nd, 2023. I am in Canada so the delivery process took about a week total. At this point everything is normal and I expect an email saying they got my return and I was about to be refunded.
  
  I waited and waited. After the first week without a response, I contact them to ask about the usual return timeframe. They kept me waiting and waiting saying they have to check with FedEx because they required more details.
  
  Turns out today is January 25th 2023 and I am still waiting for a refund for the laptop and headphones I returned. They request me to either work it out with FedEx or to file a credit card dispute which I already started. I have now been out of my hard earned money since November 24th. It has been 2 MONTHS. They say the weight is not matching the original weight of my package but I don't know what to tell them. I only did was I was told. Hopefully you guys can help me out with this issue because I really don't know what to do here.
  
  Sincerely,
  *******

  Business Response

  Date: 01/31/2023

  Razer has acknowledged the issue and is investigating the return error with the customer support teams. During the return process Razer uses several methods to account for customer shipment returns and ensure refunds are provided appropriately. When the Razer warehouse does not have record of a shipment being received while a courier tracking number reflects conflicting infromation, this can be the first indication of an error during transit or fraudulent behavior. Additionally, if the weight of a shipment returning to Razer does not accurately reflect the weight of the product, this can also be an indicator of an error of fraudulent behavior or tampering of the shipping label. 

  Razer is currently investigating the return shipment and will uncover if an error was made on on Razer's side. If the customer has additional information regarding the couriers tracking number or additional details regarding the return, that infromation can be provided here and to the Razer support agents to help conduct the investigation into the return issue. 

  Customer Answer

  Date: 01/31/2023

  It doesn’t matter, what happened between the time I dropped the package and by the time it was delivered to you is jot on my end. Call FedEx and look it up with them, this is not my problem.

  Business Response

  Date: 02/01/2023

  The return weight of the customer's package was 1.22 kg. This weight does not reflect the weight of a laptop or headset. For the customer to receive a refund, the products must be shipped and returned to the Razer warehouse designated on the shipping label. The warehouse confirmed they have not received these items returned by the customer. 

  Customer Answer

  Date: 02/13/2023

  Then arrange a call with the courrier. I dropped it off and have a receipt it was dropped off. Both packages wer e returned to you in the same box it was shipped to me. The weight is not my problem. If it was lost or stolen in transit it is your duty to look and arrange something with the courier, not me.

   

   

  I do not accept this response because it makes no sense at all.

• Initial Complaint

  Date:01/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have an issue with the reload cards already being used even before revealing the code number. i have lost a massive amount of money due to this. i don't understand how a brand new card can be used, and as a customer i can do nothing, no exchanges, no refunds. even when i took a video of me going thru the redeem steps showing proof of the code not revealed and still being a used card. to date i have lost over $2000 and i believe the company should be held responsible for such an issue.

  Business Response

  Date: 01/23/2023

  Razer has acknowledged the issue and is investigating further to see if the customer experienced theft or fraud associated to the Razer Gold gift cards. Please include all purchase receipts and pin numbers from the ********************** Gold cards to the customer support teams so they have all the information necessary to investigate. Information can be send directly to the Razer team or through this avenue with BBB. 

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing a Keyboard from Razer on March 29th 2021 it has been ***********************. The keys have always ghost pressed on a few keys since opening the box, a common issue. The volume k*** also never worked. I was willing to overlook these issues just cause the customer service and return process was a nightmare. Now only 2 months away from the warranty finishing, the key for the numpad #4 has broken at the switch. They claim without even asking for further evidence or looking at the board, that it is an automatic disqualification saying it was clearly my fault. This keyboard has been on a desk, never left, for the last almost 2 years, only being used for coding. There is no way this key if past its lifetime or that this is normal wear and tear.

  Business Response

  Date: 01/20/2023

  Razer has acknowledged the issue and is working to resolve. The customer support agents have been informed to re-evaluate the customer's case and reference documents. After validating warranty status the support agents will proceed to expedite a replacement for the customer. Please continue working with the support agents to ensure they have all the infromation they need to expedite a resolution.

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the razer viper v2 wireless mouse from best buy about 4 months ago. I registered the product on their website for the warranty. Suddenly the *** dongle quit working. I reached out to the claiming team. I was informed that the image I used for the warranty wasn't acceptable. So I provided a pdf file in the email. I haven't heard back in two weeks. And at this point, thinking I have been ghosted.

  Business Response

  Date: 01/17/2023

  Razer has acknowledged the issue and is working to resolve. The Razer support agents have been directed to re-investigate the customer's case. Upon validating warranty the agents will review the customer's picture(s) to ensure that damage was not caused by manufacturing defects. If damaged was not created by the customer then the warranty is still valid and a replacement will be offered to the customer. Please continue working with the support agents to ensure they have all of the information necessary to offer a proper resolution. 

  Customer Answer

  Date: 01/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a chair from razer almost 2 years ago and it has still warranty bottom part does not work for 3 months and I can not sit on it. I contacted razer customer service many times and explained. They always say same thing lie....The did not solve my problem. They are supposed to send me a new one I do not care because this is not regular chair thats $600. My all equipmant from razer but I promise you I will change all of them

  Business Response

  Date: 01/20/2023

  Razer has acknowledged the issue and is working to resolve. After validating warranty the support agents will expedite replacement parts to ensure the customer has a functioning chair. Please continue working with the support agents to ensure they have all the infromation they need to provide a speedy resolution. 

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a "Razer Iskur X" gaming chair, from MicroCenter, and with in two year, the welds holding the chair to the base broke causing the chair to be unsafe to sit in. The original date of purchase was back on 7/31/2021 and I paid $499 without tax. Based on the companies website, they state that, even bought by a reseller or approved vendor, as long as the "Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase" then "in the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion" (***************************************************************************). I put in a support case "221216-000231" with them to get this corrected but as it's been a month, there has been no attempts to contact me about this issue.

  Business Response

  Date: 01/17/2023

  Razer has acknowledged the issue and is working to resolve. Upon validating the proof of purchase the Razer agents will investigate if the chair encountered damage from the customer or if the defects are with manufacturing. Please ensure the Razer support agents have all the infromation they need to investigate the issue. Please be patient while the support agents continue their investigation. 

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I open a case back on november 6th, with the razer company, because i bought a headset at best buy of their brand and by the fifth month it did not work, so i reached out to them for a replacement, the company aproved the replacement, i payed to send mine and in exchange they would send a replacement, the thing right now is that they sent the replacement through ***** to a wrong address, it's been one month, they have clearly done nothing so i can actually receive my replacement, today i receive an email from them, saying that i should file a report to the police, the question is why would i do that if i don't have the details. I feel disrespected by this brand they haven't acted and who knows where my replacement is, since they sent it to the wrong location. The case number is 221106-002420, this is the tracking, **** **** ****?. I will attach the conversation that we had, till this point i don't know who has the package and i called ***** the same day they were delivered to the wrong adress to ask, they said my name was on the package but the address was wrong, they could not give me the adress per their policy, but razer could contact them and they could've receive more information, which clearly they did not do, if i had not called them and ask about my replacement they would not have called.

  Business Response

  Date: 01/13/2023

  Razer has acknowledged the issue and is working to resolve. The replacement unit shipment is being investigated to discover which address the unit was delivered to. If the unit was delivered to an incorrect address, Razer will correct the error and send the customer another replacement. The ********************** support agents are reviewing the information they have on-hand and seeing where the disconnect occurred. Please continue working with the support agents to ensure they have all the infromation they need to conduct the investigation. 

  Customer Answer

  Date: 01/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************