Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amity One account manager ************************* contacted me to open a debt relief account with them. I initially agreed and signed up for the program on April 10th, 2023. However, after doing my due diligence with research, I decided I was not interested in the program by the next day April 11th and cancelled my account. According to their program details, I could cancel my account within three days of opening it without any financial consequences. I went ahead and signed the cancellation form, scanned and sent it via email to **** my account manager and to their debt relief team. I also sent mailed a physical copy of the form to a mailing address they provided in their contract. On April 17th, I realized they still charged my account for $396 through the payment collection arm of AmityOne, another company called FORT DebtPay. I just wonder why such a scrupulous company will still go ahead with charging my account even after they had ample time to process my cancellation request. I have since initiated a stop payment on all transactions emanating from this institution. This is really unprofessional and serves as a warning to other consumers.AmityOne administers their debt relief program through *****************************, so if you do not wish to transact with Alleviate (judging from consumer complaints in BBB), avoid AmityOne debt relief, they are one and the same.

  Business Response

  Date: 05/03/2023

  On April 10th ********************************* was contacted by our call center and transferred over to us in hopes of us assisting with them with debt. ************************* handled the call and agreed to sign the client up for the debt plan. The initial payment was scheduled for 4/17 in which the agreement was signed. The client called in on 4/11 and told the Account Manager **** that they wanted to cancel the plan out. **** instructed the client that we need a written and signed copy of cancelation. Throughout the entire process **** was in communication with the client and didnt receive anything from them. On April 17th, the account was charged. We received the online complaint on Monday and immediately started the process of a refund. As of today, the payment was returned to the client and no further action has been taken. I would like to make sure that Amity One did NOT charge their account. This was done by the trust account that was set up for them and their debt management plan. Since we have coached **** on how to better handle future clients that request to cancel out their plan. We consider this matter closed.

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They make unsolicited calls to those on the Do Not Call List. They have aggressive sales tactics.

  Business Response

  Date: 04/12/2023

  Hello ****,
  
  
  We would never contact someone that did not opt-in to be called. We have added you to our internal dnc list, you will not be contacted from us again. We apologies for any inconvenience that this may have caused. Thank you.