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Business Profile

Debt Relief Services

Amity One Debt

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Non stop UNSOLICITED phone calls and text messages about a loan i never applied for. Going on for months! It's assaulting. This has to end! Please!!!!!

    Business Response

    Date: 06/07/2025

    Your phone number has been placed on a Do not call list

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constantly spam texting and calling, saying we requested for a loan. Which we did not! This harassment needs to stop. We block every call only to get new messages from more fake phone numbers daily. See message below:Hi ***, *** here with Amity One. I am following up on your personal loan request. I wanted to connect you with our consultants regarding your approval & next steps. Reply END to opt out. Otherwise, do you have a few minutes now to talk? If you no longer need the loan, just let me know.

    Business Response

    Date: 06/05/2025

    This number has been placed on Do not call list

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to receive phone calls and text messages from this company for a personal loan. I have blocked the number, and then they reach out on a different number. I have never contacted this company for any loan.

    Business Response

    Date: 05/20/2025

    This number has been placed on our DNC list and we have let the marketing company know as well. Our apologies. 

  • Initial Complaint

    Date:05/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amity contacted me under the false pretense that I had applied for a loan. I reported the message as junk. They continued to contact me after this. I messaged back telling them not to contact me. I had not contacted Amity for a loan. I got a message saying I was unsubscribed. I never subscribed in the first place.

    Business Response

    Date: 05/21/2025

    This number has been placed on our Do Not Call list and we have informed our marketing company. 

  • Initial Complaint

    Date:05/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amity One has been spam calling and spam texting for months and ignoring the Do Not Call Registry. A complaint was already filed by me with the ************************.

    Business Response

    Date: 05/09/2025

    Hello, this number has been placed on our company's DNC list and we will not call or text it again.

  • Initial Complaint

    Date:05/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continuous daily unsolicited texts and calls

    Business Response

    Date: 05/06/2025

    We have placed this number on a Do not call list and we will make to never contact it again.

  • Initial Complaint

    Date:02/11/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is continuing to solicit me with relentless calls and texts after repeated attempts for them to cease and desist all communications. I have text evidence to support my claim. At this point it is harassment and I may take legal action in the future.

    Business Response

    Date: 04/10/2025

    **** ****** has been put on DNC list on everything and we will never contact this client. 

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Affiliated with some sort of spam calling / scam operation *********************** They ignore DNC lists, ignore requests to stop calling, and spam with multiple (sometimes more than a dozen) calls per day from dozens of different numbers leaving AI-generated voicemails. Attempts to reach a human operator and asking to not be called result in being hung up on. Following through and feigning interests results in being transferred to a line that allegedly belongs to Amity One. I have been being spammed by this group since late 2023 and after blocking and reporting over 100 different numbers have resorted to blocking all inbound calls from unknown numbers.

    Business Response

    Date: 04/16/2024

    Comprehensive CRM and Phone Logs Search: Upon receiving the complaint from Mr. Austin Mccool, we immediately launched an exhaustive search of our Customer Relationship Management (CRM) systems and phone records for Amity One Debt Relief Inc. and Amity One Tax Relief Inc. 

    This search aimed to identify any interactions associated with Mr. Mccool’s name, phone number (423) 647-3015, or email address ([email protected]). Despite our thorough investigation, we found no records matching any provided identifiers in the company’s CRM or phone logs.

    Concerns of Spoofing: The absence of any records associated with Mr. Mccool, coupled with the nature of his complaint, leads us to believe that our company’s name may have been improperly used in spoof-calling activities. We are deeply concerned about this potential misuse of our brand and are actively investigating to identify and address any such incidents. We unequivocally state that we have no association with "One Street Financial" or any similar entities and strictly adhere to ethical business practices. 

    To ensure there is no confusion regarding the management of our businesses, we would like to clarify the leadership structure within our entities:

     Amity One Debt Relief Inc.. relations@amityonedebt.com 

    Amity One Tax Inc. is overseen by myself, Sally Wilhelm. [email protected] 

    We would like you to accurately reflect this information in the BBB's records to avoid future misunderstandings.

    Proactive Steps and Communication with Mr. Mccool:

    Unfortunately, despite not finding any record of Mr. Mccool within our systems, we are committed to resolving this situation amicably. We have attempted to contact Mr. Mccool to explain our findings and assure him of our non-involvement in the harassing calls he has experienced. Unfortunately, we haven't been able to make these attempts.

    Given our investigation findings and proactive measures to address this issue, we respectfully request that the BBB consider this complaint resolved from our end. We also seek assistance in conveying our findings to Mr. Mccool and ensuring that our company information is updated and accurately represented in the BBB's records.

    Amity One Debt Relief and Amity One Tax Relief remain steadfast in our commitment to ethical business practices and the highest customer service standards. We appreciate the BBB's role in facilitating communication and resolution between businesses and consumers.

    Please do not hesitate to contact us if you require any further information or wish to discuss this matter.

    Sincerely,

    Sally Wilhelm
    Amity One Debt Relief/ Amity One Tax Relief

    Business Response

    Date: 04/16/2024

    Comprehensive CRM and Phone Logs Search: Upon receiving the complaint from Mr. Austin Mccool, we immediately launched an exhaustive search of our Customer Relationship Management (CRM) systems and phone records for Amity One Debt Relief Inc. and Amity One Tax Relief Inc. 

    This search aimed to identify any interactions associated with Mr. Mccool’s name, phone number (423) 647-3015, or email address ([email protected]). Despite our thorough investigation, we found no records matching any provided identifiers in the company’s CRM or phone logs.

    Concerns of Spoofing: The absence of any records associated with Mr. Mccool, coupled with the nature of his complaint, leads us to believe that our company’s name may have been improperly used in spoof-calling activities. We are deeply concerned about this potential misuse of our brand and are actively investigating to identify and address any such incidents. We unequivocally state that we have no association with "One Street Financial" or any similar entities and strictly adhere to ethical business practices. 

    To ensure there is no confusion regarding the management of our businesses, we would like to clarify the leadership structure within our entities:

     Amity One Debt Relief Inc.. relations@amityonedebt.com 

    Amity One Tax Inc. is overseen by myself, Sally Wilhelm. [email protected] 

    We would like you to accurately reflect this information in the BBB's records to avoid future misunderstandings.

    Proactive Steps and Communication with Mr. Mccool:

    Unfortunately, despite not finding any record of Mr. Mccool within our systems, we are committed to resolving this situation amicably. We have attempted to contact Mr. Mccool to explain our findings and assure him of our non-involvement in the harassing calls he has experienced. Unfortunately, we haven't been able to make these attempts.

    Given our investigation findings and proactive measures to address this issue, we respectfully request that the BBB consider this complaint resolved from our end. We also seek assistance in conveying our findings to Mr. Mccool and ensuring that our company information is updated and accurately represented in the BBB's records.

    Amity One Debt Relief and Amity One Tax Relief remain steadfast in our commitment to ethical business practices and the highest customer service standards. We appreciate the BBB's role in facilitating communication and resolution between businesses and consumers.

    Please do not hesitate to contact us if you require any further information or wish to discuss this matter.

    Sincerely,

    Customer Answer

    Date: 04/16/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21353829, and find that this resolution would be satisfactory to me.



    Regards,



    Austin Mccool



     

  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has telemarketed my cell phone numerous times in the last few months, even though I am on the do not call list. I attempted to reach out to them to resolve the issue, but was ignored. At this point, I need to speak to the company's ATTORNEY or LEGAL REPRESENTATION to resolve this matter. Simply "removing my info and number" will NOT suffice. My next step is to seek legal action against the company, up to and including contacting the ******* State ************************* for assistance.

    Business Response

    Date: 08/24/2023

        For *****, I had *************************** - our legal team reach out to her as she requested. 

    Customer Answer

    Date: 08/24/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. We are in communication with the attorney now. If the matter is resolved as expected, then this complaint will be resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company robocalls me up to 3 times a day even though I've been on the do-not-call list since 2017.

Amity One Debt is NOT a BBB Accredited Business.

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