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Average of 92 Customer Reviews
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Review fromRobert W
Date: 05/31/2024
5 starsMy Liberty representative was very courteous and knowledgeable. I was able to get into a plan that reduces and resolves my debt issues. Im so happy I can breathe again!Review fromVarneca M
Date: 05/29/2024
2 starsI was trying to apply for a loan and I ended up getting contacted by Liberty First Lending. When I spoke to an agent of the comment I was told they were a consolidation company. I told them I was not looking a consolidation loan. I was looking for a different kind of loan and asked if they deal with different kinds of loans or just consolidation and they said consolidation. This is a loan I don't want and do not need.
Liberty First Lending
Date: 07/02/2024
Dear *******,Thank you for sharing your experience. We apologize for any confusion or inconvenience caused by our communication.Our aim is to provide clear information about our services, and we regret that you were not informed accurately regarding the types of loans we offer. We understand that you were looking for a different kind of loan and not a consolidation loan.Your feedback is important to us, and we will use it to improve our communication and ensure that our services are clearly presented. If there is anything else we can assist you with, please do not hesitate to contact us directly at ************* .Thank you for bringing this to our attention.Sincerely,Liberty First LendingReview fromAbdullah A
Date: 05/26/2024
1 starPulled credit report without warning or previous authorization, very unconventional and the representative did not even know who I was when I called, I had been connected to what appeared to be a centralized call center, based on conversation with the representative I was connected with and the way I was suddenly hung up on as I was talking him this shapes up to be a scam company. Would not recommend that anyone calls or tried to do business with them.Liberty First Lending
Date: 07/02/2024
Dear ********,Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered.We take your concerns seriously and are very sorry to hear about the unauthorized credit report pull and the issues you faced with our customer service. This is not the level of service we strive to provide, and we are committed to addressing these matters internally to prevent such occurrences in the future.Please contact us directly at ************* so we can investigate this issue further and address any remaining concerns you may have.We appreciate your feedback as it helps us improve our services and ensure a better experience for all our clients.Sincerely,Liberty FirstReview fromBarbara K
Date: 05/22/2024
1 starAfter I search online about Liberty First lending, I found this company does not tailing the truth on their invitation letter. It said pre-approved for consolidation loan. Turn out they ask all kind of info, it might hurt my rating. ******* give me a phone number and ext # when I called her they said the ext# was wrong, So i got some body on the phone, I told him cancel the whole process I am not interested in their offer.Liberty First Lending
Date: 07/02/2024
Dear *******,Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration you encountered regarding our invitation letter and the subsequent interactions.Our goal is to provide clear and honest communication about our services, and we regret that your experience did not reflect this. We understand your concern about providing information and its potential impact on your credit rating. Additionally, we apologize for the incorrect extension number and any inconvenience it caused.We have taken note of your request to cancel the process and will ensure that no further actions are taken. If there is anything else we can do to assist you or if you have any additional concerns, please do not hesitate to contact us directly at ************* .Your feedback is important to us as it helps us improve our services and communication. Thank you for bringing this to our attention.Sincerely,Liberty First LendingReview fromVern S
Date: 05/15/2024
5 starsIm not sure why there are so many reviews; they really helped me understand my debt and worked with me on a plan to resolve it! Shout out to **** who was awesome! 100% recommendReview fromNick K
Date: 05/15/2024
5 starsAfter years of credit card debt Im very grateful for libertys help and analysis of a plan that works for me.Review fromJohn V
Date: 05/15/2024
5 starsVery professional organization. My rep was helpful and explained everything in detail. Very thankful for the money I'm saving every month!Review fromAudra E
Date: 05/11/2024
1 starThis business is sending out "pre-approval" letters for consolidation loans that are not really pre-approved. They are also not for consolidation loans. They are trying to enroll people in a debt relief program. This is not good if you can avoid it. Nowhere in the letter does it mention this. It only says a standard consolidation loan. Very misleading. Very disappointing. They run your credit, which lowers your credit score, for something you didn't even want. This is wrong. I didn't agree to a "relief" program. I agreed to look at consolidation. Apparently what they advertise (through a letter to your home) is not at all what they really offer.Liberty First Lending
Date: 07/12/2024
Dear *****,Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion and frustration you experienced. Your feedback is invaluable as it helps us improve our communication and services.We regret that our pre-approval letter did not clearly convey the details of our program. Our intention is to offer solutions that best fit our clients' needs, and we understand how disappointing it is when expectations are not met. We apologize for any inconvenience caused by the credit inquiry and the misunderstanding regarding the nature of our services.To clarify, our debt relief program aims to provide a viable option for managing and reducing debt, and we recognize that it may not be suitable for everyone. We are taking steps to ensure our communication is transparent and accurately reflects our offerings.We value your input and are committed to addressing your concerns. If you have any further questions or if there is anything we can do to assist you, please do not hesitate to contact us directly at ************** We appreciate the opportunity to make things right.Thank you for your understanding and for giving us the chance to improve.Best regards,Liberty First LendingReview fromLisa S
Date: 05/06/2024
1 starI had the same experience, I received a mailer that offered 25K at 5.99% interest to pay off credit cards/debt. When I called, the rep took my information (including social security number) and then said he was transferring me to a loan rep. I waited for 15 minutes before a loan rep came on the line. She couldn't grasp what the letter said, she kept saying that the mailing was for a $2,500 promotion not 25K and the interest rate she quoted was 17%. When I asked her about the mailing I received she said that it wasn't her that mailed it out and she had no idea what it was. What a scam!!!!!!Do not contact these people, you'll be sorry.Liberty First Lending
Date: 07/12/2024
Dear ****,Thank you for sharing your feedback with us. We deeply regret the experience you had and the confusion caused by our mailing. Your concerns are important to us, and we apologize for any frustration this situation has caused.It appears there was a misunderstanding regarding the details of our offer. We strive to ensure all our communications are clear and accurate, and we are sorry that this was not the case in your situation. Our intention is to provide helpful and transparent financial solutions, and we regret that this was not reflected in your recent interaction with our team.We understand your frustration and appreciate you bringing this to our attention. If there is anything we can do to address your concerns or if you have any further questions, please do not hesitate to contact us directly at ************** We are here to help and want to ensure your experience with us is a positive one.Thank you for your understanding and for giving us the opportunity to improve.Best regards,Liberty First LendingReview fromGreg M
Date: 05/02/2024
1 starI recieved a mailer stating that I was preapproved for a loan, with a really good apr. (Which sparked my interest) I was curious and the mailer simply stated I just needed to scan the ** code and the rate would be revealed. So, upon scanning the code it did ask for my contact info. OK, I see that, but after submitting the form it was an instant phone call. That's when I realized it was about collecting my information. I did respond to the text they sent asking to be removed from their call list and mailer. I figure if they were not honest with the information in the mailer, I am in trouble.Liberty First Lending
Date: 07/18/2024
Dear ****,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience and frustration you have encountered.We regret that the mailer caused confusion and did not meet your expectations. Transparency and honesty are very important to us, and we strive to ensure that all our communications reflect this. We appreciate your feedback and will use it to improve our future correspondence.Regarding your request to be removed from our call list and mailing list, we have taken immediate action to honor your request. If you have any further concerns or require additional assistance, please do not hesitate to contact us directly at ************* Thank you for bringing this matter to our attention, and we hope to have the opportunity to address your concerns and regain your trust.Sincerely,Liberty First Lending
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