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Average of 92 Customer Reviews
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Review fromJuan Q
Date: 09/18/2024
1 starI received a letter in the mail from this company, Liberty First Lending. I called to see what else I needed to qualify for a loan since the letter said I was pre-approved. The lady who attended to me yesterday was completely unprofessional, treating me as if I didnt know anything about credit totally unprofessional. They asked me so many questions, even asking if I had a washing machine at home, how much I spent on cleaning products per month, etc., etc. How ridiculous all of this was. After all these questions, they told me to give her a few minutes to review my case, which turned into 2 hours. I had to hang up because the wait time was absurd 2 hours listening to that hold music. What a bad experience. They never called me back. I advise you not to call this place. It all seems like a scam. They got all my information, including my SSN. The strange thing is that after I hung up the phone, I started receiving calls from diferent credit consolidation companies. Avoid headaches and dont call Liberty First Lending.
Liberty First Lending
Date: 09/20/2024
Dear ****,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused during your recent call with Liberty First Lending. This is certainly not the experience we strive to provide to our clients.We take your concerns seriously, including the questions asked during the call and the long wait time you endured. Please rest assured that we are looking into the matter to ensure that it doesn't happen again.As for your personal information, we value the security of our clients' data and can confirm that it is handled with the highest confidentiality and care. We will investigate the source of the additional calls you received after your interaction with us.If you have any further concerns or questions, please don't hesitate to reach out to us directly at ************* and we would be happy to assist you.Thank you for your patience, and we hope to improve your experience going forward.Sincerely,The Liberty First Lending TeamReview fromfred W
Date: 09/13/2024
3 starsWell, this/these reviews ANSWERED (or confirmed) my questions. This company, even as it states that they are not out to deceive a potential customer... THEY ARE! Their MAILING DOES STATE, and I Quote "We're pleased to inform you that you're pre-qualified FOR A LOAN (Emphasis on this) up to $23,000 with Liberty First LENDING (Again Emphasis on this) with a rate as low as 5.99%". (Reference Mailing received 09/12/24) In the second paragraph, THE HEADING, again states Quote "Our LOAN (Emphasis on wording) Could Completely Pay Off Your Credit Card Debts, Medical Bills and Other Personal Loans Fast!" Once again, FAKE, FALUE MISLEADING! If you want to be a *************************** fine, STATE IT CLEARLY. I have been in this bucket years ago, I know the STRESS of being in DEBT and BEHIND. Thus, people will easily FALL for this C*** so, in summary, STAY AWAY FROM THIS MISLEADING LYING OUTFIT!Liberty First Lending
Date: 09/16/2024
Dear ****,Thank you for sharing your feedback. We sincerely apologize for any confusion or frustration caused by the communication in our mailer. We understand how stressful dealing with debt can be, and it's never our intention to mislead anyone.Our goal is to offer solutions that may include debt consolidation programs, as well as partnerships with lenders like Americor and Credit9, depending on individual qualifications and needs. We strive to make this clear, but we acknowledge that the language used may have caused misunderstandings, and were committed to improving this aspect of our communication.If you would like to discuss your experience further or have any other concerns, were happy to help. Please reach out to us at ******************* you again for your feedback. We are here to support you in any way we can.Best regards,Liberty First LendingReview fromWesley and Christine C
Date: 08/24/2024
4 starsAfter reading all the reviews I'll go with a 4 for right now, no one has misrepresented themselves or been rude to me and it sounds pretty straight forward. Me, I see a bankruptcy down the road due to the economy and being retired, need to fix that so we don't starve to death..All we have done so far is set everything up to get started. Fairly easy, if you can follow simple directions it's pretty easy.I can't rate anything else because we haven't done anything but set it up, have to come back and finish the review-4 for right now, will adjust with time...Review fromAnon A
Date: 08/24/2024
1 starI got a call from their "service representative" ****** He started rambling off with their survey questions. I asked him, "Is this a call pertaining to the possibility of any of of loan ?" In which he replied, "I cannot answer that question for you." Them immediately hung up on me. Sounds like a bs scam to me. They sure as heck do not know a thing about business etiquette. I've heard other scam calls that were at least way more polite than these a-holes.Liberty First Lending
Date: 08/26/2024
Dear ***************,Thank you for bringing this situation to our attention. We sincerely apologize for the negative experience you had with our service representative. This behavior is not reflective of the standard of service we strive to provide at Americor.We take all feedback seriously and will address this matter internally to ensure it doesn't happen again. We would appreciate the opportunity to assist you further and answer any questions you may have regarding your account.Please feel free to reach out to us directly at ************** and we will be more than happy to help.Thank you for your patience and understanding.Best regards,Liberty First LendingReview fromKristin K
Date: 08/19/2024
1 starWell, first of all let me start off by saying that the 3 different boys I spoke with were incredibly rude. Like, who the heck do these little arrogant prices think they are. Secondly, the whole thing seems scammy. The credit bureaus sold my information to this company for them to solicit me into their program, which, you must pay 4.9% of the loan plus interest. And, you can't just pick and choose what credit cards you want to pay off... the money goes directly to the cc company and you must pay off at a minimum, 80% of your debt. Well, not all my cc have high interest rates so I can pay those off on my own. And some are completely manageable so why would I take out a loan to pay those off? This company is total trash.Liberty First Lending
Date: 08/21/2024
Dear *******,Thank you for taking the time to share your experience with us. We genuinely apologize for any rudeness or lack of professionalism you encountered during your interactions with our team. This is not the standard of service we strive to provide, and your feedback will be addressed with our staff to ensure improvements are made.Regarding your concerns about our program, we understand that debt resolution options may not be a perfect fit for everyone. Our goal is to offer solutions that best meet the needs of our clients, and we regret that our program did not align with your expectations.If you have any remaining questions or if theres anything we can do to further assist you, please dont hesitate to reach out at ************** We are here to help clarify any misunderstandings and explore alternative options that may be more suitable for your situation.Thank you again for your feedback.Sincerely,Liberty First LendingReview fromDeanna R
Date: 08/15/2024
1 starThis is NOT a loan company as stated on the letter received. It's a debt consolidation company who wants you to not pay your credit cards, then they will step in, charge you a huge fee, and settle with the credit card companies to pay less then you owe, and then your credit will be ruined. You would have to be in a dire situation to consider this route.Liberty First Lending
Date: 08/19/2024
Dear Deanna,
Thank you for sharing your feedback. We sincerely apologize for any confusion regarding our services. We are a debt resolution company, and our goal is to help clients navigate challenging financial situations by negotiating settlements with their creditors.
We understand that our approach may not be suitable for everyone, and we strive to be transparent about the potential impact on credit scores and the overall process. Our program is designed for individuals facing financial hardship who are looking for an alternative to traditional debt repayment methods.
We regret that our services did not meet your expectations and appreciate your input, which helps us improve our communication with clients. If you have any further concerns or questions, we are here to assist you.
Please don't hesitate to reach out directly at [email protected] if there's anything more we can do for you.
Best regards,
Liberty First LendingReview fromLinda M
Date: 08/15/2024
5 starsThey were so nice and helpful. They explained things in way that was easy to understand. I am very happy about my decision to give them a call.Review fromRichard W
Date: 08/08/2024
5 starsThey where very helpful and explained everything very clearly. They took me through the process step by step.Review fromVictor C
Date: 08/07/2024
5 starsI am just getting started with the program/process to help me get out of the debt accumulated over the past several years. The communication has been very great and everything has been explained in detail of each step that will take place over the next several months as I move towards debt freedom. I have the utmost confidence in Liberty First Lending and Advantage Law as I move forward!Review fromStanley S
Date: 08/06/2024
1 starThis sounds like a scam. They send out a letter saying you are pre-screened to receive a loan up to xxxx at a rate as low as 5.99%. Then, when you read the really fine print, which I suspect most people do not, they say in order to qualify for this you must show proof of a minimum $20,000 in retirement or other savings. ***, I wonder how many people who they send this to have this kind of money in the bank. There is no where stated that this is a debt relief servicer. If you get this letter, read the fine print and then throw the letter away.Liberty First Lending
Date: 08/07/2024
Dear *******,Thank you for taking the time to share your feedback. We apologize for any confusion or frustration our pre-screened loan offer *** have caused. Our intention is never to mislead, and we take your concerns very seriously.We understand how important transparency is, especially when it comes to financial matters. The fine print in our offers is meant to provide clear and complete information about the qualifications required. We will review our communication to ensure these details are more prominently highlighted.Our primary goal is to provide valuable debt relief services to our clients. We regret that this wasn't clear in the letter you received. If you have any further questions or would like to discuss your options in more detail, please feel free to reach out to our customer service team at ************** We are here to help and ensure you have all the information you need.Thank you for your feedback, which helps us improve our services and communication.Sincerely,Liberty First Lending
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