Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company contracted with ATTOM for a Building Permit REMOVEDto connect to our software. The product never worked for the purpose we licensed it it would not provide access to the permit data we needed. I reported this immediately and repeatedly, and ATTOM's own technical staff acknowledged on a call that the REMOVEDwould not function with our software and that getting the data we needed would require buying a separate, more expensive product. That is not what we signed up for.I notified ATTOM in writing many times that the product does not work and asked them to stop billing. They never responded to or resolved my disputes. Instead, after weeks of silence, they continued issuing new monthly invoices for a product that has never functioned, most recently on August 1, 2026.We received no usable product and no benefit from this agreement, and we have never paid any amount. I am asking ATTOM to cancel the invoice(s), release my company from the agreement, stop all billing and collection activity, and confirm this account will not be reported to any credit bureau. I have a full record of the correspondence.

  

  Business Response

  Date: 08/04/2026

  Thank you for bringing these concerns to our attention. We have reviewed the history of this account and would like to provide the following timeline.
  

  April 6, 2026: The customer entered into a REMOVEDagreement for ATTOM's Building Permit REMOVED.
  Shortly after implementation: The customer contacted our team regarding their intended use case and shared that the REMOVEDwas not meeting their project requirements.
  April 10, 2026: Based on those discussions, the customer requested a sample of REMOVED's Building Permit bulk data to determine whether that delivery method would better support the project.
  April 14, 2026: ATTOM delivered a complimentary sample Building Permit dataset, along with record counts, so the customer could evaluate whether a bulk data delivery would better support the project's requirements.
  April 30, 2026: The customer disputed the first invoice, stating that the REMOVEDdid not meet their needs. ATTOM responded to the billing dispute and continued working with the customer to better understand the project requirements and discuss available options.
  May 2026: Additional members of ATTOM's REMOVEDand Customer Success teams continued to engage with the customer to answer questions, discuss the project's requirements, and explore potential solutions.
  

  Although the parties were ultimately unable to reach a mutually agreeable solution for this specific use case, ATTOM remains committed to resolving customer concerns in a fair and timely manner.
  

  ATTOM has contacted the customer directly regarding this matter and is working toward a mutually acceptable resolution. We appreciate the opportunity to review these concerns and remain committed to bringing this matter to a close.

  Customer Answer

  Date: 08/04/2026

  Thank you for the response. I want to correct one point, because it is central to this dispute: this was not a situation where the product simply did not fit my "use case." The product did not work. The Building Permit REMOVEDwould not provide access to the permit data I had purchased even after ATTOM reset my production REMOVEDkey, it still failed to function. ATTOM's own technical staff acknowledged on a call that the REMOVEDwould not work with my software for the data I needed. I reported these problems immediately and repeatedly, in writing, from the first days of the engagement.
  I never received a working product and never received any usable benefit from this agreement. Despite this, ATTOM continued issuing monthly invoices for a non-functioning product and, for extended periods, did not respond to my written disputes at all most recently issuing another invoice on August 1, 2026.
  To resolve this matter, I am requesting the following: cancellation of the agreement in full, cancellation of Invoice and all related charges with no balance owed, and written confirmation that this account will not be reported to any credit bureau. I have never paid any amount, and I do not owe payment for a product that did not work.
  I appreciate ATTOM's stated willingness to resolve this and am glad to close it out on those terms. I have a complete record of the correspondence and the signed agreement available if needed.

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested my personal property be removed from their database. I have "never" provided my permission for them to use my property listing for their profit.

  

  Business Response

  Date: 06/24/2025

  ATTOM Data Solutions does not collect, store nor sell personal information.  We are in compliance with all State privacy laws.  The data we have consists of public record data, which is exempt from privacy laws.

  Mr. REMOVEDsent us a request on June 18, 2025, to remove his property from our database.  We responded to him on June 20, 2025, that the data we had in our database came from public record data and was in compliance with State privacy laws.  A search of their property address on the internet yields countless databases that contain the same or more information than what ATTOM Data has in its database. As I told the Birnies in my response to them, to have their address removed from real estate searches, they need to have it done at the county where the home is located, and that will prevent companies from getting their information from the data source itself.

  We have removed the property from our database.  It should update within 24 hours.

   

  Customer Answer

  Date: 06/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED