Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company is continuing to send SPAM emails on Weekly ,sometimes on daily basis even though we have asked to be UNSUBSCRIBED via Email and over phone calls from their soliciting SPAM OFFERS.They simple ignore every single request.We had called them yesterday 02/21/24 and were promissed that we would be removed and yet,today we received another spam email: See exibit below:Remove *****************' 25 ********** Reviews Spam ***************************** 1:11AM (17 hours ago)to me Why is this message in spam? You reported this message as phishing from your inbox.Report not phishing Hi *****************, I noticed you have 25 bad reviews for ***************** with an average rating of 4.2 stars on ******* Want us to delete them for you and increase your average star rating? That's what our software does without any work needed on your part - and that's why some of the largest brands in the world trust us to automate their online reviews. Do you have 15 minutes for a chat today to learn how I can help remove it and other bad reviews? This is a link to my calendar so you can grab a time thats convenient: Grab a Time to Chat Here or you can reach me directly at **************. Otherwise if you want more information, View More Information. Dandy is the first Reputation Automation platform and weve helped remove over ****** negative reviews and write over ******* review replies with ChatGPT for some of the largest brands in the world. I look forward to speaking with you. Sincerely, ******************************* | Director of Reviews GetDandy - ******* ************************ ************** | Visit us Online Unsubscribe WE DO NOT WANT ANY COMMUNICATION FROM THIS COMPANY,NOT EVEN TO APOLAGIZE FOR THE HARASSMENT.

  Business Response

  Date: 03/01/2024

  I am truly sorry for this continued communication. I have escalated this to all outbound teams and leadership as well. I will follow up on this directly to confirm your email is not associated to any campaigns or marketing motions moving forward. This is something that should not have been missed and I want to apologize for the inconvenience it posed. Thank you for bringing it to our attention and I will make sure this is corrected today. 

  Customer Answer

  Date: 03/01/2024

  I'm rejecting the response for the simple fact that to this date we already received 2 soliciting  emails from your Company.The email abuse from your company is out of control.

  The so called ******************************* ( ****************************************** wrote:

  "Hi *****************,
  Are you sure you dont want ** to help you remove unfair bad reviews from ****** Prime Carss profiles on ********************** or other sites? 

   

   

   

   

  Business Response

  Date: 03/03/2024

  I am sorry for the two emails you have referenced. Please do understand that we have multiple teams with multiple campaigns, and there was an instance where your email might have not have been populated to one or the other. We work hard to take care of matters like this to prevent issue, but at the end of the day we too are only human. I hope you can see our quick action here to resolve the matter, and as someone who runs a business yourself you might understand mistakes do happen.

  Customer Answer

  Date: 03/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  A *****
  
   
  

• Initial Complaint

  Date:01/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by their representative, ***************** that charges would start after the onboarding meeting but I had not been contacted after 3 months when I signed my initial contract May 20th, 2022 and I was started to charge the very first month when I signed.I have told both Sales Representative, ***************** and the Senior Account Manager, I only have One Location to come onboard instead of two locations. It was agreed upon to revise to correct the initial contract. ******** instructed **** to send revise contract to docusign on October 19, 2022 to correct to One. However, I was charged $398 for 2 stores instead of $249 for 1 store. There was an overcharge of $149 monthly for the past 15 months. I had recorded the phone message regarding ******** admittance of his commitment for the correction of contract and will talk to his company. Dandy got greedy just would not refund for the overcharges and falsely claim the revised corrected contract as an extension or a renewal which was an nonsense.

  Business Response

  Date: 01/30/2024

  I am sorry for the delayed response. It does appear that ******** has complete your request for refund and that should be processing. I will ensure that he reaches out to you tomorrow to confirm this and if you have additional needs please reach out to our support team. 

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continuing to send spam emails claiming to be able to remove bad reviews even though they said they would stop in responding to your previous interaction with them.

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant harassment through spam emails about removing bad reviews. There is no real or easy way to opt out of them. Have told them via phone and email reply to stop. They have not.

  Business Response

  Date: 12/12/2023

  I am sorry for any hardships or stress the communications have caused. I have met with our outbound team and there appeared to be a glitch with your domain information. It has been corrected, I have met internally with all teams to prevent this from happening in the future and to improve our systems. I know your time is valuable and these issues or distractions can cause frustrations. I assure you that I have addressed it with all teams internally as well as leadership. Thank you for bringing this to our attention and we will continue to improve on our end. 

  Customer Answer

  Date: 12/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since May of 2023 this year, GetDandy.com has been using an AI bot to spam our website. We have unsubscribed from their solicitations multiple times, and I have even went so far as to open a claim with the **** yet still, they are using our sales funnel to spam us. This costs us ****** Adwords dollars with every hit. We have asked them to STOP, unsubscribed and we are STILL getting their emails.

  Business Response

  Date: 11/06/2023

  Good evening, 
  I am reviewing your claim here and first off I would like to apologize if this had been the case. We have a whole series of communications via phone and email where this was never brought up. Our company SVP and myself had reached out to you as recently as Friday November 6th 2023, and this concern was not mentioned in any manner. If you had let us know we could have looked into any campaigns that you were listed within to see what had happened. We have cancelled your account, terminated your contract, and provided refund all as you had requested. If this was in any way a concern previously we wish that you would have brought it to our attention so we could address it. 

  Customer Answer

  Date: 11/07/2023

  We would like to see this series of communication via email, as well as this contract you are speaking of.  You noted that you cancelled the account; what account was that?  Our Broker and the owner of our company has no knowledge of any relationship with Fair North Reviews or GetDandy.com.  I never requested a refund, as we have no business relationship with you whatsoever.  If we had a contract for your services, why would we be spammed to sign up for your service?  None of this makes sense to us.  Please provide proof of what you are referring to.

• Initial Complaint

  Date:08/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to harass us even though we have filed a complaint. They emailed us again, asking us to remove the first complaint, we did not. Now they are back texting ** now with the same **** thing. We do not want ou bad reviews removed. Ho do we get them to leave us alone? They just will not stop.

  Business Response

  Date: 08/20/2023

  Hi *****,

  My current contact with you was to apologize for the original complaint and see if we could work something out to resolve. 
  

  Clearly you just wanted us to stop contacting you so I will make sure that occurs.

• Initial Complaint

  Date:08/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid over 1000$ to this company with zero results Every time you contact them they say to give it more time Now I find out I have no ability to cancel as the have some fine print contract with excessive cancellation fees I want to report them but not sure which government agency deals with business like this. Any advise from the BBB would be appreciated

  Business Response

  Date: 08/21/2023

  Hello,
   
  We have attempted to setup a call to discuss your account recently and you have been emailing back and forth with me. 
   
  We understand that every business is unique, and that's why we would like to invite you to schedule a complimentary account review call with one of our Customer Success Managers. 
  

  I will again send you the link to schedule this meeting so we may discuss your concerns.
   
  We value your business and are committed to providing you with the highest level of customer satisfaction.
   
  Thank you,
  Dandy Support Staff
  

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second BBB complaint against this business These spammers refuse to remove ** from their spam email lists.

  Business Response

  Date: 08/08/2023

  Dear AB,

  We have received your request and I am getting with our marketing team to remove all communication with your domain.

  Thank you and sorry for the inconvenience,

  Dandy Team. 

  Customer Answer

  Date: 08/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me if they actually follow through and remove our entire domain from their spam email lists, and we never hear from them again.
  
  Regards,
  
  A B
  
   
  

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** a salesperson with Getdandy.com either is using automated ai software to fill out leads on our website or is personally filling out leads on our commercial website against its terms of service. These leads are costing our company valuable time and money from outside sales associates and software to process those those leads. Our company considers this hostile integration and we demand that this practice stops immediately

  Business Response

  Date: 08/07/2023

  Hi ****,

  I am personally taking care of the removal of this email address and your domain from out marketing. 

  Thanks,

  ****** P

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dandy markets its services to assist in challenging and removing bad reviews from your website. There has been zero accountability for their efforts, if they have done anything at all. They advertised to me that the bad reviews would be taken down within ***** days. I have had zero activity on my account over the past 3 months since joining and cannot even get a representative from the Company to call me back and review my account with me. As far as I am concerned, Dandy has not lived up to their promises and I would like a full refund. Do not recommend.

  Business Response

  Date: 08/02/2023

  Hi ******,

  ***** from our team has been working to get your account updated and then get a response back to you. 

  I am having him reach out to you before weeks end with an update and to discuss your account.

  We are sorry for the delay and will make sure we connect with you to rectify these issues.

  -Dandy Support